BRAS profile stuck AGAIN =(

Very close to my exchange and regulary get near full 8Mbps from a very stable connection.
Looks like this weekend has seen my bRAS profile stuck AGAIN! =(
Speedtest results
Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.
Any suggestions from the community?
Solved!
Go to Solution.

profile will only change if you have problems with connection and connection drops. the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale. normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.
the mods are the certain way to get profile fixed but you can try others
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Similar Messages

Profile stuck again...

Ok..the electric blinked a couple of times this morning in the torrential rain...profile stuck again..I'm fed up to the teeth with this s**t...
CraigS (one of the mods) emailed me yesterday to inform me that my profile was being "rebuilt" (whatever that means)...everytime I even have the slightest resync my profile is stuck on the banded 2000kps and has to be manually reset...
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4640 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
It's giving thunder for Thursday so, no doubt it will be another disaster...can I have it reset please?
BTW...why is DLM CONSISTENTLY failing?

Thanks for the answer Craig...I have had a long term problem with REN...after spending much time on this forum debating it with a certain RogerB, we decided it was caused by an ovehead mains 11kv line which supplies a steel manufacturing business...this line (switches ?) at times and the hum from from it interferes with my broadband..
Like this Daily...[IMG]http://i858.photobucket.com/albums/ab141/dolmenman/Rx_Noise_margin_dB-2010Apr30-1533.jpg[/IMG]
Unfortunately, I'm not rich enough to take on the power company (or the structural steel works) so when my noise margin (ineveitably) rises to 15+dB I forcibly reduce it with a telnet cmd using the routers broadcom chip...
Normally by balancing the two (with a 8dB over head on a 53dB loop lose line) I can maintain a 4500kps+ sync for weeks..
If, on accasion, have have a powersupply issue, or a thunderstorm, I can usually "twiddle" with things and be back to a 3-4 meg connection in 12-36hrs
Unforunatelly, I no longer seem to be able to do this as ANY disconnect IMMEDIATELY puts me on the 2 meg banded profile...
PS..we need RogerB back on the case

IP/bRAS Profile Stuck

Hello
We believe that the IP/bRAS profile is stuck on our phone line. We had it replaced about 5 weeks ago after it was damaged in adverse weather. Before our line was damaged, we could get between 3 and 4 Mbit downstream. However, it has been almost five weeks and our line is still sycned at 1152kbps, where the router is showing the maximum attainable rate at 5104kbps, almost 5 times faster!
We have attempted to get in contact with BT - however phone calls and email exchanges with their call center suggest that they are not equipped to solve the problem - instead being repeatedly asked for my operating system and web browser.
Any help on here would be much appreciated!
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
225
68
Attenuation (0.1 dB):
485
288
Output Power (0.1 dBm):
0
126
Attainable Rate (Kbps):
5104
952
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
1152
920
0
0
Speedtest using: http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download Speed
0.87 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.87 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.6 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hello
We have had just over 4 days of consistent connection but no change in connection speed. The router is reporting a maximum sync rate of 5000kbps. We are synced at just over 1000kbps.
Status:
UP
WAN Type:
ATM WAN
Layer2 Interface:
atm7(0/38)
Connection Type:
PPPoA
WAN IP Address:
xx.186.160.91
Subnet Mask:
255.255.255.255
Default Gateway:
217.32.146.72
DNS Server (Primary, Secondary):
213.120.234.14, 217.32.171.21
Internet Up Time:
4Day(s) 02:42:39
Shortcut:
Click here to view all WAN interface's status and troubleshooting information.
Mode:
ADSL_G.dmt.bis
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
221
67
Attenuation (0.1 dB):
485
287
Output Power (0.1 dBm):
0
128
Attainable Rate (Kbps):
5060
952
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
1152
931
0
0
MSGc (# of bytes in overhead channel message):
59
12
0
0
B (# of bytes in Mux Data Frame):
36
28
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
1
0
0
T (Mux Data Frames over sync bytes):
1
4
0
0
R (# of check bytes in FEC Data Frame):
0
0
0
0
S (ratio of FEC over PMD Data Frame length):
1.0
0.9872
0.0
0.0
L (# of bits in PMD Data Frame):
296
235
0
0
D (interleaver depth):
1
1
0
0
Delay (msec):
0.25
0.24
0.0
0.0
INP (DMT symbol):
0.0
0.0
0.0
0.0
Super Frames:
0
0
0
0
Super Frame Errors:
124
3792
0
0
RS Words:
0
995008
0
0
RS Correctable Errors:
0
0
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
31
2808
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
965655913
779443683
0
0
Data Cells:
482117947
53863151
0
0
Bit Errors:
0
200625
0
0
Total ES:
115
2777
Total SES:
0
0
Total UAS:
33
33

BRAS PROFILE STUCK - MISERY

I had a problem on my line a week ago. Openreach engineer visited. SWitched the wire from the street box, so that the signal comes through a new wire, not the 1970's original. Switched the route my broadbands gets from Exchange to the box. Hardware all seems to work fine. But speed is abysmal! (Worse than dial-up). Here's what www.speedtester.bt.com shows...
Download speedachieved during the test was - 37 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :10566 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.7:32.43:64.86 (SBE:NBEBE)
This seems fairly clearly to point towards the IP Profile (I believe called the BRAS profile?) being set too low. This number hasn't changed all week. I have asked BT on about ten occasions to change the BRAS limit. Usually the people at 0800 111 4567 don't understand what a BRAS profile is.
How do I get BT to raise the BRAS/IP Profile? Or, is there likely/possibly another issue? Is there a number I can call where someone will actually be able to help?
Solved!
Go to Solution.

Well, the allotted time passed... and BT are still unable to deliver broadband (
AS at 8.05am:
Download speedachieved during the test was - 49 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :10566 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Have requested a MAC code, maybe SKY can deliver.

IP Profile stuck again

My ip profile is stuck for the second time, it was about 6 months ago before getting the hub 4. I've had and used bt for a long time and havent had al too many issues. Last time it was reset and i went on my way; is it possible for that to happen again. My hub has been on for 10 days.
info:
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
ADSL Max
Up to 8
7 to 8
Available
Fixed Rate
2
Available
17:22:03, 15 Jul.
( 786.900000) DSL noise margin: 22.00 dB upstream, 12.30 dB downstream
17:22:03, 15 Jul.
( 786.830000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
Solved!
Go to Solution.

Hi blythebeck,
Welcome to the forum and thanks for posting. I'm sorry to see you're having problems with your broadband speed.
Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BRAS profile stuck I think- Can I get a reset?

Model Name
BiPAC 7800N
Host Name
home.gateway
System Up-Time
10 Day(s) 0 Hour(s)
Current Time
Thu Jan 31 22:42:47 2013
Hardware Version
Annex A
Software Version
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
G.DMT
Upstream
448
Downstream
8128
SNR Margin(Upstream)
21.0
SNR Margin(Downstream)
12.4
Line Attenuation(Upstream)
10.0
Line Attenuation(Downstream)
17.0
1.06g
Solved!
Go to Solution.

you need to post the results from btspeedtester http://speedtest.btwholesale.com/ run first test and when it completes run diagnostics and post the results to show your profile
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I.P Profile stuck again at 2Mbps

Good afternoon,
I have had this issue before (earlier this year) where my I.P profile seems to be throttled to 2Mbps. I am used to seeing speeds of at least 6-7 Mbps. I have done the BT Wholesale test as instructed and confirms that I should be operating at 8 Mbps but being restricted to 2 Mbps.
Could some one please reset it for me?
I will upload a screenshot of the wholesale test.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Suspected stuck bras profile

Two weeks ago, we had Sky+HD installed and the engineer connected the box straight into the phone socket, without using a filter. This was unnoticed for a few days, until the internet became really slow- from about 7-8Mbps to 240Kbps. I found the problem and have disconnected the sky box from the phone line. I have waited a 3-4 days for the internet speed to increase again but it has stayed at 240Kbps. I have performed the bt internet test and the maximum has been set to 250Kbps and has not moved whatsoever. I therefore think that the cause is a stuck bras profile, what can I do? The people on the phones dont know what to do.

Still stuck at low IP profile, homehub 2.0 has been on constantly for almost 5 days now. Any chance of this being resolved today/by this evening?
Download speedachieved during the test was - 201 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

Stuck bras profile

Hi,
I am hoping someone can help as I am getting nowhere on the 0800 111 4567 number.
Been on BT broadband for a few years, always beena fairly good connection average around the 4-5mbps. Around about 10 days ago I saw a distinct change for the worse. I have a friend who works at the exchange and sure enough there is some work going on so I thought nothing of it. 2 days of fluctuations and I raise a ticket.
Did all the usual tests with no change. Did my first speedtester under instruction and got:
Download sp.edachl.v.d during the test w,i 1894 Kbps
For your connection. th. acc.ptabl. range of speds.s 400-2000 Kbps.
Your DSL Connection Rate :2663 Kbps(DOWN-STREAM), 699 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I said at the time my profile is wrong as surely that limits what I get. The guy agreed 5 hours later I have a profile of 24mbps and download test at 11mbps!! Happy days.... so happy i did not get a record....doh.
Anyhow next am:
Download speedSachieved during the test was - 2005 Kbps
For your connection, the acceptable range of speedsSis 400-2000 Kbps
I Your DSL Connection Rate :4543 Kbps(DQWN-STREAM), 1211 lCbps(UP-STREAM
Another phone call - and my equipment is at fault - again I say it is the profile - few hours later:
7150 Kbps Max Achievable Speed
Dovnload .pe.dachleved during the test s- 3974 Kbps
For your connection, the acceptable range of sp.edss 1000-7150 Kbps
Your DSL Connection Rate :4543 Kbps(DOWN-STREAM), 1211 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Acceptable but it drops off again, numerous phone calls - diagnostics etc - even agreed to have an engineer here and he tested line fine to the house his test adsl modem is syncing at 4500 - which is exactly what speedtester was showing the profile at the time.
So I call up again and I can not get angry with the people on the phone as they are limited to what they can do but damnit it is so frustrating. Anyhow long story long, I find out my case has been closed; so I have to start again only to find that today it looks like the line was reset this am, low and behold:
Download Speed 356 Kbps
IP Profile for your line is - 500 Kbps
As with much that is networking I am thinking a reset at the exchange probably warrants a reset at this end so I restarted my hub. The hub has synched at:
Downstream 12,164 Kbps
Upstream 1,167 Kbps
Connection time 0 days, 2:41:49
Speedtester
Download Speed 356 Kbps
Your DSL Connection Rate :12164 Kbps(DOWN-STREAM), 1167 lCbps(iJP-STREAM)
IP Profile for your line is - 500 Kbps
To whomever I have upset, I apologise, please reset my profile.
I can see some of the mods on here have got involved with the bras profiles could you please look into the case?
Can I do it officially via the forum or do I email somebody seperatly?
Any help appreciated.
Cheers
Ju

Hi,
Maybe my apology worked last night. As it looks like it has been reset again - at approx 2am:
Connection time 0 days, 8:29:56
Speedtester shows:
Download speedachieved during the test was - 7189 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :12172 Kbps(DOWN-STREAM), 1176 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.99:26.99:63.03 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Which is great just a shame it has taken 10 days, an engineers visit to my house and approx 4 hours of helpdesk phone time, and god know how many emails back and forth BT side - seems like a waste of effort if it was purely a profile issue.
Fingers crossed it stays this way, thanks again for the replies.

Stuck IP/Bras profile

I'm a BT customer. My line syncs at over 6Mbps with an IP profile of 5.5Mbps at a target noise margin of 6db which is great for a long line with 55db line attenuation registered on my Billion router. I can reliably download at over 5Mbps so I'm happy - so far so good.
My neighbour but one, (also a BT customer), asked my advice as her connection was very much worse - she was syncing on her Home Hub at 2.88Mbps down & 0.45Mbps up, with an IP profile of 2.5Mbps and a target noise margin of 15db and a similar line attenuation to me so I looked at her internal extension wiring and noticed there was a lot of it with lots of microfilters, so I fitted her an ADSL filtered front faceplate to her NTE5 master socket, removed all the microfilters and told her that the high target noise margin was probably the result of noise on the extension wiring interfering with the ADSL service and after ten days or so of a solid connection it should reduce, (the line was nice and quiet on a silent line test with no evidence of errors in the router stats). This hasn't happened - the line is still stuck at a target noise margin of c.15 dB and obviously is achieving well below its true potential, (tested at 6db target using a Billion 7800N router). She has contacted BT customer help and to cut a long story short, they don't want to know and refuse point blank to reset the IP/Bras profile to allow the line to find its new level following the faceplate replacement. All they do is quote an unrealistically low line sync speed of 600Kbps as the "guaranteed minimum" and say they can't help any further. Needless to say, her currently low download speed results in very poor performance when trying to stream video.
What on earth can a customer do in this situation? Why should she put up with a sub-standard service because BT refuse to perform what is presumably a simple remote reset operation? She can't go to another ADSL supplier as there is no local unbundling and she would be still stuck with the same BT local end and there is no fibre in the area so she is stuck with an unnecessarily inferior service in a monopoly situation.

Hello,
I am the retired neighbour but one that bobbear refers to and like him I'm a BT customer. Bob has volunteered to try and help me solve the problem of my poor broadband speed. I have been unable to get any help over the issue with BT telephone customer support despite providing all of the information requested below which Bob tells me shows a stuck target signal to noise margin which does not reduce no matter how long the router is left connected. (Rebooted yesterday, but had been running for weeks before that). The hub is connected via ethernet to the PC.
Bob has fitted an ADSL filtered faceplate to isolate the extension wiring which he says may have been the cause of the original high target S/N margin, but the margin remains stubbornly stuck, stopping my line from achieving its true potential. (Two doors away Bob achieves a line sync rate over 6Mbps and downloads at over 5Mbps with a default target S/N ratio of 6dB).
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 13:41:22
Downstream:   2.719 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   13.9 dB / 19.0 dB
Line attenuation (Down/Up):   51.0 dB / 27.5 dB
Output power (Down/Up):   18.9 dBm / 12.4 dBm
FEC Events (Down/Up):   9734503 / 54
CRC Events (Down/Up):   6 / 7
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   20 / 5
Error Seconds (Local/Remote):   45 / 19
BT Wholesale Speed Test Results:
1. Best Effort Test: -provides background information.
   Download Speed
   1.93 Mbps
0 Mbps   2 Mbps
Max Achievable Speed
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Is it possible to get the target S/N margin reset to the normal 6dB default?
Can someone please help me with this?

Bras profile...Help please

My broadband IP profile has been stuck at 135kbps for 10 days or more now. 2 engineer visits , 1 broadband & 1 phone engineer. 1st engineer thought it was alightening strike (he installed new master socket and got my bras prfile rest....it was fine for a few hours, but the next morning it was back down to 135kbps) and the seconds engineer (for noise on the line) said he had refreshed a few connections....the line is now quiet. But still my Bras profile is at 135kbps my line speed is at 6912 kbps according to bt speeedtester. BT told me my bras profile would be reset over the weekend -it wasn't. i phoned again yesterday to be told -really sorry we will do it manually -it will take 2 hours and staibilise over 24hours, i'll phone you back in 2 and half hours to check everything has been done we can do a speedtester check to make sure its all been done. This was the priority care team, Great I thought finally some progress...........
I got a call 3 and half hours later saying it will take another 24 hours to sort "it" out, when i asked why given i had been made several promises all of which had come to nothing... he said he would phone me back in 15 minutes. He did do this but told me it would actually take 59 hours to be sorted.......... as you can imagine my patience had gone and I asked for an explanation..... I was told the lady who advised me on friday had lied to me (his words not mine)and she would be dealt with. Apparently she was fron line support and just wanted to get rid of the call (again ...his words) . The chap from the priority care team who told me yesterday it would take 2 hours was also a liar, and the chap who told then told me it would take 24hours to fix -which 15 minutes later turned into a 59 hours fix time apparently could be trusted because he was from the priority care team. I'm not convinced......two of them gave me duff informantion, including him....he has offered me ofcom's details. But really writing a lette rto ofcom isnt a solution...I Ijust want a useable service in a sensible timeframe, and given the multiple probelms to know that this time its fixed -cause if there is still a problem how long will it take to fix if i keep having to wait 59 hours?
i gather a bras profile can be rest manually and quickly -so why am i having to keep on waiting. surely if the Bras reset doesn't solve my problem then even in 59 hours i will be back to the drawing board and will have to wait another 24/48 hours for an enginner visit and another 59 hours after another attempt at a fix (another week?) . Apparently BT are helpless as its doen to BTw to reset the bras profile. I understand it is BTw's task but surely this can be done quicker when a problem has been o/s for as long as this one!!! I work from home and a 135kbps connection is pretty much unworkable...any advice ideas?

hub stats (connection dropped again this morning after 23 hours of connection -hence only 2 hours of stats):
Line state Connected Connection time 0 days, 02:22:52
Downstream 6,336 Kbps Upstream 448 Kbps
ADSL Settings VPI/VCI 0/38 Type PPPoA
Modulation G.992.1 Annex A Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 23.0 dB
Line attenuation (Down/Up) 30.6 dB / 18.0 dB
Output power (Down/Up) 10.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 11 / 0 CRC Errors (Down/Up) 9 / 5 HEC Errors (Down/Up) 6 / 0 Error Seconds (Local/Remote) 7 / 1
BT speedtest at 8.30 this morning just after line dropped
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
119 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

BRAS Profile Reset

Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
Thanks!
Solved!
Go to Solution.

all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

2meg BRAS profile

No Phone line for 2 months 6 engineer visits £30 spent on mobile phone calls to BT help centre finally got the line working today and stuck on a 2 meg BRAS profile.
Been sat on the phone to Bt for 40 minuetes and the guy just wont listen, telling me its a fault with the line the engineer say the line tested perfectly
Any got any ideas? is there another number to call
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:00:14
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.1 dB / 20.0 dB
Line attenuation (Down/Up):
21.0 dB / 11.0 dB
Output power (Down/Up):
19.8 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0

Could you please edit your subject, and put it back to the original, as you seem to have changed it. I have corrected it in my post.
Your connection time is only 14 seconds, why is that?
You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it, even to do a speed test.
If your download speed has not increased after that time, then return to this thread for assistance.
Thank you
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Hand Cursor stuck again

I thought my problem was solved, however, the hand cursor is stuck again when I go to Kohl's Website and try to order anything. When I click on "add to bag" that is when the cursor won't move.

This issue can be caused by corrupted cookies or cookies that are blocked.
*check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
*https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.
*Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted.
*http://kb.mozillazine.org/Cookies
*https://support.mozilla.org/kb/Deleting+cookies

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd tab, moving the trackpad on the apple, but no. HELP!

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!

Dear John,
thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
Claudia

BRAS profile stuck AGAIN =(

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