Bridge CS5 doesn't recognize my HTC Incredible 2 smartphone.

When I configure my HTC Incredible 2 smartphone to connect to my Windows 7 OS as another drive and plug it into a USB port, it recognizes the drive as a camera or card reader but produces the error message: "Failed to obtain thumbnails from the device. The device is not connected or is busy." The Get Photos button is also grayed out. When my smartphone is first connected to the PC it gives me an option to install drivers and asks to insert disk, but I do not recall getting a driver disk with the phone and, when I visit the HTC web site, I have no idea what download might address this particular issue. The bottom line is that without Bridge's recognitioon, its features are unavailable and I can only copy and paste when I want to download photos. Would appreciate suggestions.

Thanks for your suggestions. Changing the JPG file association to Photoshop
and using Adobe Photo Downloader, which Bridge does, made no difference.
Still get the same error message about failing to load the thumbnails which
terminates the download process as far as Bridge is concerned. I also talked
to someone at HTC and it appears to be a third party driver issue; i.e.
There is no driver addressing the issue I raised. I can manipulate the phone
s photo gallery like any other disk, so rather than customizing in the
download process, it will just take another step or two for Bridge to do its
magic after download. Thanks again.

Similar Messages

  • Help! Bridge CS4 doesn't recognize 7D RAW files!

    I just got a new computer, it has Vista on it. I installed my Adobe Photoshop and Bridge (CS4) on the desktop, and it won't read the images from my 7D. I downloaded the ACR and DNG converter 5.6, installed it, restarted my computer, and Bridge still doesn't recognize the RAW files. What else can I do? I need to access them ASAP! Thanks

    Look for and download the Adobe DNG Converter version 8.6.  No need to be running such an old obsolete version as you reference.
    The Adobe DNG Converter is a stand-alone application that is in no way tied to your version of Photoshop.  You not only download it and install it, but you also have to launch it separately and run it on each folder containing raw files from your Canon camera.  Note that it will not recognize individual files, only the folder that contains them.
    However, you shouldn't need the DNG Converter it if you update your ACR Plug-in to the latest version, ACR 5.7.
    The Adobe auto updater was and remains utterly unreliable—I'd even say useless—in CS4.  You must locate the ACR update at the Adobe site yourself and apply it manually.
    This is the URL for the Mac update, I don't do windows, so you'll have to search for the Win version yourself:
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 5.7 update

  • Encore CS5 doesn't recognize my buttons w/ DL

    Here are the steps to my workflow which will help to identify the problem:
    1. I started in Encore CS5 and used a default template like 'menu HD' to bring into Photoshop to edit.
    2. In PSCS5 i edited the layers so Encore would recognize they were buttons; which retained that button information for AE.
    3. I then brought that PSD document into AECS5 as a composition to animate the layers.
    4. I animated the layers in AE and then used Dynamic Link to bring into Premiere; even though i wanted to bring it into Encore.
    5. I used DL to 'send to Encore' from Premiere
    The problem is in Encore, it doesn't recognize the ( + ) menu button information with the DL from Premiere to AE.
    How do i get Encore to allow me to use the original PS information that has the button information while using DL? I just want an animated DVD Menu that i can click on three individual buttons i animated in AE.

    No i dont have it because there were about four different ones.
    Stan Jones wrote:
    But why make it hard? As Jeff says, take the original menu with buttons, bring it into Encore and deal with the buttons there.
    I took the original PSD that originated from Encore and brought that back in. It had the buttons on there and everything works grest, but doesn't have the effects that AE had created. 
    Stan Jones wrote:
    Bring the AE animation is as a motion background (usijng the psd in AE for placement etc).
    I dont understand how to bring an animation in from AE to En. I tried using AE to generate a PSD sequence but that doesn't seem to work.
    Here is my background with buttons, 
    I can get this to work on a dvd as i burned one and it works. But what i want is this animation on the left corner is a leaf, and lily with decorative lines that fly in as an animation.
    I want it to look like this:
    but loop and restart the animation over again.
    Stan Jones wrote:
    Bring the AE animation is as a motion background (usijng the psd in AE for placement etc).
    Again I dont understand how to bring an animation in from AE to En and have it work.

  • CS5 Doesn't Recognize File - Plugins

    I have Tiffen Dfx 2 and all it installed was a .plugin file to my photoshop folder. CS5 has never accepted the .plugin files for me. I figured most of that software wasn't usable in CS5 like some old Alien Skin products, but now with Dfx not installing I know somethings up. It's the 64 bit version and I've tried running it in 32 bit and 64. Why do I get that error message that Photoshop doesn't recognize the file.
    Many Thanks,
    Ben

    Read the installation instructions that came with your plug-ins again.
    One DOES NOT install a plug-in by double-clicking on its icon.  You install it by putting the plug-in in the appropriate plug-in folder and then launching Photoshop.

  • Photoshop CS5 doesn't recognize scanner

    Hi there,
    I bought a new iMac G5 (OS 10.6.4) four days ago only to find Photoshop CS5 was not recognizing the scanner on my two year old Samsung SCX 4500 Printer/Scanner (the printer works fine). I downloaded the most recent Samsung scanner driver (1.0) and Photoshop still doesn't recognize it. Both Preview and Image Capture on the Mac recognize the scanner which enables me to scan and then upload to Photoshop, but that adds a step I'd rather avoid. Unfortunately it seems that a lot of people are losing printer/scanner compatibility when they upgrade.
    Any thoughts on a fix?
    thanks
    dg

    Please see here:
    http://kb2.adobe.com/cps/405/kb405072.html

  • CS5 doesn't recognize older files.

    I have recently started upgrading our CS4 users to CS5 (Standard Suite). The first Windows user that I updated came to me witha  weird issue.
    When he navigates to a folder with the Photoshop files, the icon shows it as being an unrecognized file type. It won't open when you click on it either. He has to right click, and open as...Photoshop CS5 in order to open it. Even when he makes changes and saves it as new it still doesn't recognize the file.
    I uninstalled CS4 from his machine, could that be causing this issue?
    Thanks,

    You *could* just reinstall the newer software...
    -Noel

  • Bridge cs6 doesn't recognize my cs5.5 .indd files?

    I just upgraded from CS 5.5 to CS 6. When I go into Bridge and double click an old CS5.5 .indd file it tries to open in MS Word. (I find this very strange) If I right click the file and click "open with" the only option it gives me is MS Word. I don't even get that "try another program" button. When i go into InDesign and click file/open the file opens fine. The problem is that Bridge is much faster and I really want to use it. I checked with a coworker that upgraded the same time I did and she is having the same issue only she saves her files to her desktop and can no longer double click to open. Also when she does an "open with" she has multple options but none of them are InDesign. So with that said, I don't think this is a Bridge issue but I wasn't sure where else to post it. Thanks for any help you can give.

    Maybe also try the InDesign forum for this.
    When you look in to Bridge preferences you have the section 'File Type Associations' and inhere you can select the default application to open the files in. Inhere should be a list of all installed versions of ID visible and you can select one as the default.
    Bridge is version specific and it might expect ID CS6 for bridge CS6 but usually it auto selects the correct version upon install. Can you check if the ID version you need is still in the File Type Associations?
    And since your colleague has the same problem, are you working on a server environment?

  • Help! Can anyone tell me why Bridge CS4 Doesn't recognize my Windows 7 libraries folder?

    I'm having this organizational issue with Bridge, well actually its a total deal breaker.
    I can't open my 'libraries' folder, I'm in Windows 7, it shows the folder in my folder in my folders side bar, but the drop down arrow goes down with nothing, and it has said it doesn't find any subfolders when they are actually there... WTH?
    Any experience and insight would be greatly appreciated!
    Thanks,
    G

    I had a similar problem - I assume it is becuase I created a link in the Photo Library to a folder elsewhere on the C: Drive.  Bridge only shows the actual files that reside in that folder and via not any shortcuts.

  • Bridge cs5 will not recognize cr2 files [mod edit: from the Canon 1DX]

    I just re-installed Photoshop CS5 to a new computer, but now I see that Bridge cannot preview CR2 raw files from my camera. Do I need a special plugin for this?
    Bridge worked fine on my old computer, but I can't remember what I did to see the previews.

    Photoshop uses the in built Adobe Camera Raw plug-in to read Raw files.
    Raw file formats used by camera manufacturers are unique for each and every camera on the market. So Camera Raw is continually updated by Adobe. The version of Camera Raw you have installed supports a different range of cameras depending on which version. Earlier versions do not support newer cameras.
    Camera Raw plug-in | Supported cameras
    Camera Raw-compatible Adobe applications
    The 1DX was first supported by Camera Raw 6.7 (compatible with CS5+)
    The 1Ds Mark III was first supported by Camera Raw 4.3 (compatible with CS3+)
    When you re-installed CS5, you reset Camera Raw back to 6.0 so it can read 1Ds Mark III Raw files out of the box - but not 1DX without updating Camera Raw.
    In Photoshop CS5, click Help > Updates to re-install Camera Raw 6.7.
    If the Update mechanism does not work, try installing ACR 6.7 manually
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7 Update
    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7 Update

  • Extension Manager CS5 doesn't recognize DW CS5

    I have installed CS5 premium on mac 10.6.3.
    Have reinstalled the extension manager.
    Even if I open the Extension Manager from DW, it doesn't list it.
    Please help.

    Adobe Technical Support told me to run Adobe CS5 Cleaner Tool.
    see http://go.adobe.com/kb/ts_cpsid_82947_en-us

  • ADOBE Media Encoder CS5 doesn't recognize LPCM audio

    I have a video .m2ts with 3 audio tracks, 2 are AC3 and one is LPCM. I have created a new .m2ts file with tsMuxer with only LPCM audio track, but the audio of this file is not recognized but Adobe Media Encoder, who tells me that it has "mono" audio. Windows media player fails to recnize too, and plays no audio. Lokking at properties of the file in windows, it doesn't show any audio propertuy, like as it had no audio.
    Howeaver the audio is there, because if I open this file with PoerDVD9 it plays correctly.
    If I select one of the AC3 audio tracks instead that the one with LPCM with tsMuxer, the new file player correctly and is recgnized but AME. What's the problem???

    any solution?
    the files i'm trying to convert:
    powerDVD 9 does play audio correctly
    VLC media player does play the audio correctly
    but WMP does NOT play audio correctly and AME does not see that audio at all
    happens with:
    DTS
    LPCM

  • Bridge CS5 doesn't remember panel size

    Hello. After I restart win7 the panel sizes  (I mean the two side panels) are not what I'd set them to be before restart. In my case, they are always narrower. The issue is only apparent after system restart, not after exiting and reopening Br.
    Any suggestions?

    You could look at it another way.  Make your settings and folder selection then use file/exit. 
    Then no matter how you close it in future, or where you are at, it will open at your default setting.
    Be aware however that it is always running in the background and must be closed to install updates.

  • Bridge doesn't recognize CS5 products

    I recently installed CS5. Shortly after I noticed CS4 was still also residing on my hard drive, so I uninstalled CS4. Now Adobe Bridge CS5 does not recognize that the other cs5 products are installed. It won't open .psd with photoshop or .ai with illustrator, etc. Even if I right click and select "open with" I do not get the option to select the appropriate cs5 product. What's going on here?

    It is not a problem to have different version on the same computer, they are all seperate products even if labeled upgrades.
    Sometimes problems occur when the old version is uninstalled after the new version is installed.
    I would go to Bridge edit/preferences/file type associations.  Look at what is has listed for defaults.  If it is not CS5 go down to the bottom of page and press radio button to reset to factory defaults.
    Hope this clears it up.

  • I've installed Photoshop CS5 on a new latop but it doesn't recognize my RAW files.  Additionally, repeated attempts to perform available updates have failed.  The laptop has Windows 8.1 64Bit.

    I've installed Photoshop CS5 on a new latop but it doesn't recognize my RAW files.  Additionally, repeated attempts to perform available updates have failed.  The laptop has Windows 8.1 64Bit.

    I don't know who you talked to, but some of the support techs tend to look at CS5 as "no longer sold or supported" and usually don't want to mess with it.
    We are mostly user-volunteers and have time to help you out. Some of us get perks from Adobe, but we are not employees.
    I actually gave you the links to the two very important CS5 updates, but you want to peruse this general list Adobe - Photoshop : For Windows
    and get the Bridge CS5 updates as well. Adobe - Bridge : For Windows

  • Bridge doesn't recognize its own .xmp files

    Using Bridge CS3 on Mac OS 10.5.8. I edit RAW (.nef) files in ACR. When I click done, save, or open image, an .xmp sidecar file is generated and saved in the same folder as the .nef. However, changes made in ACR do not show in the preview thumbnail in Bridge, and when I re-open the file in ACR, my changes are lost. The .xmp file is still there, it's just not applied. It's like Bridge doesn't know the .xmp file is there. The icons in Bridge indicating altered develop settings or crops do not appear after adjudstments are made. Star ratings made in Bridge remain. When this issue began, it would ignore sidecar files for some images, but not others. It is increasing in frequency, or may now be consistent. (If I open the file into Photoshop or save an image file out of ACR, the changes are applied to the developed image file, they are simply ignored by Bridge in regards to the Raw file.)
    Files that were adjusted before the problem began still synchronize with their sidecar files. Looking at the sidecar files in a text editor shows that they contain the adjustments made.
    There were no changes in any installations/updates to software or OS at the time of the problem's onset.
    I've tried using a Camera Raw database instead of sidecar files, and the changes are still lost. I've tried purging caches for Bridge and for ACR. I've tried resetting and dumping preference (.plist) files.
    Anyone have ideas on what I can do to salvage this program as my RAW library manager?

    Matthew,
    Same problem here. But I'm using CS5 in Win7.
    Bridge cannot find its XMP files. Bridge does not see its XMP files. XMP files do not work. Camera Raw settings do not show in thumbnails. ACR settings lost.
    I just now figured out the problem/solution.
    In my case, the association between CR2 files and Bridge was usurped by Canon DPP (the Canon raw converter) which I just installed this afternoon. When I installed it, there was no immediate problem. But when I started a new work session tonight, Bridge acted as if the XMP files weren't even there.
    Solution: In Windows, to set a file association, you just right-click on a file (in this case the CR2 file) and select "Open With", and then navigate to Bridge (in my case Bridge CS5). That re-establishes the link between Bridge and its own XMP files. Then simply purge your cache and let Bridge rebuild it using its XMPs (which it can now find again) to rebuild the cache with the adjustments that are stored in the XMPs.
    I don't know how to do this on a Mac, but the principle is the same.
    I hope this solves your problem.
    Dave

Maybe you are looking for

  • Google voice/contacts will not load in Firefox 23.0.1 The contacts page sticks at "Loading..."

    LIke the title says, attempting to load https://www.google.com/contacts results in the page load sticking at "Loading ..." This works fine in Internet Explorer and Chrome. I emptied the cache and cookies and tried Cntrl-F5 and none of those worked.

  • Searching task from API by process instance id

    Hi, I am having problem retrieving tasks by process instance id throught API. I've look at the help, http://help.adobe.com/en_US/livecycle/9.0/programLC/help/index.html, it got sample code to retrieve tasks, it retrieve all tasks by process name, but

  • Java Web Start and hsqldb

    How can I set hsqldb standalone database to use within a Java Web Start compliant Application?

  • Doubt in selection screen modification

    Hi all, I have  a Checkbox (select all) in my selection screen and 23 other check boxes. When i click the 'select all' checkbox, all the 23 checkboxes should be selected automatically in the selection screen and the lf i remove the tick mark in the c

  • Problem in software update

    i have been using Nokia 500 belle. when i touched the software update icon in my mobile its showing that update available for e-mail and calendar but when i tap the botton its hanging and switching off about 5-6 times till today morning. why this is