Bridge CS5 not working properly
Hi, I have been using Bridge for years, I have Bridge CS5 and all of a sudden I can't use the export to web/ pdf function. I also can't use the Tool>Photoshop>Image Processor. (It doesn't appear to exist anymore??!). What's going on?
As far as I remember I haven't updated the software from the net recently.
These two functions are essential to my work flow so if anyone could help that would be great.
Thanks,
Nat
As far as I remember I haven't updated the software from the net recently.
These two functions are essential to my work flow so if anyone could help that would be great.
If something happens all of a sudden first thing to try is restart Bridge holding down option key and from the pop up menu choose reset preferences.
Try again and if it works now set preferences again to your custom wishes
If your workspace for The Output Module is no longer available the reset prefs might do the trick for that.
The image processor is related to Photoshop, can you still the other Photoshop options like batch, photomerge etc. ?
Similar Messages
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I currently have PS CS5 installed on my Mac OS X 10.6.8 with Snow Leopard. PS5 works fine but when I try to use bridge, bridge opens but that's it. If I try to do anything I get the spinning beach ball and eventually have to force quit.
I have done all I can outside of bridge ... repaired permissions, uninstalled and reinstalled the software. However, i can't even open up preferences for bridge as it gives me the spinning ball.
I am new to the mac (3 months), so I need some handholding on what to do.
Thanks for your help.Strange this did not solve it, as said 95 % chance but I really did expect it to work for you. Now I'm running a bit out of options I'm afraid.
Is it possible you have CS4 running in the background? You can only run one version of Bridge at a time.
Curt, as you can only run 1 Bridge version of the time you can have all other CS Suite applications active at the same time regardless their version (at least that is on a Mac but I have no reason to believe it should not be the same on Windows). I can have PSCS4 and PSCS5 both open and active but the only limitation is Bridge. Using the open command Bridge opens the file in the corresponding CS version PS (Bridge CS5 opens in PSCS5 by default). If you choose the open with command you can without problems choose to open a file in PSCS 4 and work on it. Save and closing it will update the preview in Bridge CS5
DJ,
You might give it one more try with the clean tool from Adobe, see also this link from Adobe Support:
http://www.adobe.com/support/contact/cscleanertool.html
Download the clean tool for Mac and carefully read the Read me files that come with it.
Be sure to update all custom tools, brushes actions (but since your a bit fresh on the Mac you probably won't have much customized?)
Use the uninstaller that comes with the Adobe Application (you will find the uninstaller for CS5 in the Adobe Photoshop CS5 folder in your default application folder (should be on root level, not in your user account).
First start PS and in the help menu choose to deactivate the software. Quit PS and start the uninstaller for CS5.
Be sure to also check the option to deactivate permanently, this erases your serial number from your system but surely you'l have that number stored on a saved place, you will need it again after reinstall
Use the clean tool and also check for the files from the prior mail, not all cache files will be deleted by the clean tool and you might want to trash them manually.
Install again with serial number and sign in on your Adobe ID and try again. -
Camera Raw CS6 not working properly
I have upagraded from Ps Cs5 to CS6.
I open a file in CR, and modify the exposition. After that, I modify the clarity: immediatly, the exposition goes back as it was before the modification ...
After the work on CR, I finish the file and go back to bridge: the image is not modified ! But if I dobble click on the same image in bridge, the file is opening in CR with the modifications: so this modifications are note visble on bridge ...
Some body can help me ?
I work with the last version of Br and Ps CS6.
Thanks,
Michel, [email protected]Thanks a lot, Adriana, it is working ! You are right, it is the Nike plugins responsibility. Everything is OK now.
Salutations and many thanks from Guadeloupe, French West Indies
Michel GOGNY-GOUBERT
Le 4 mars 2014 à 17:42, adriana ohlmeyer <[email protected]> a écrit :
Re: Camera Raw CS6 not working properly
created by adriana ohlmeyer in Adobe Camera Raw - View the full discussion
If you have Nik plugins installed, please check reply # 8 on this thread:
http://forums.adobe.com/message/6045415#6045415
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Undo is not working properly (grayed out)
Undo is not working properly in Indesign CC 9.2. I am using a 17" MBP running OSX 10.9.1.
Processor: 2.2 GHz Intel Core i7
Memory: 4GB 1333 MHz DDR3
I ran into this issue doing a publication layout. I was not doing anything overly complicated. Copying/pasting, placing images, adding text boxes, copying/pasting text boxes. It seems to happen without rhyme or reason.
I know that is not helpful for troubleshooting so I was able to isolate the problem. Here is how to recreate it.
Open new doc (standard letter)
Create text box with random text
copy the text box (cmd C)
paste the text box (cmd V)
move the resulting text box using selection tool (V)
select NEW text box (selection tool)
copy the NEW text box (cmd C)
paste the NEW text box (cmd V)
move the text box (selection tool).
Repeat until there are 5 text boxes (at least).
Undo the various actions after placing and moving the 5 text boxes.
I cannot undo back to a "new document."
In some cases I can only undo 2 actions before "undo" becomes grayed out, and in some cases, I can undo up to 9 or 10 actions before it gets grayed out.
Other programs running:
Illustrator
Photoshop
Text Edit
MS Word 2011
Excell 2011
Messages
Chrome
Finder
Fetch (FTP software)
I need to have these programs running simultaneously in many cases and have done so successfully in the past. I have a feeling it might be a memory issue, but I have not seen a similar post and I never had the issue with CS5 running with an identical setup. I was able to undo actions up until my previous save in CS5 sometimes 25-30 actions.I unplugged the USB items and the problem still persisted so it is not related to any of those.
I shut down InDesign and tried reopening. InDesign crashed at reopen. I have provided the log below. Hopefully this shows where the problem is occurring.
Process: Adobe InDesign CC [3814]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.2.0.69 (9200)
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: Adobe InDesign CC [3814]
User ID: ***
Date/Time: 2014-01-27 11:58:37.300 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: ********************
Sleep/Wake UUID: *********************
Crashed Thread: 8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x6180002737c0: Heap corruption detected, free list canary is damaged
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8af44622 __open_nocancel + 10
1 libsystem_c.dylib 0x00007fff8fa09c9b __opendir2$INODE64 + 59
2 com.apple.CoreFoundation 0x00007fff8d160d4a _CFIterateDirectory + 74
3 com.apple.CoreFoundation 0x00007fff8d1636b3 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 627
4 com.apple.CoreFoundation 0x00007fff8d16331d CFBundleGetInfoDictionary + 141
5 com.apple.CoreFoundation 0x00007fff8d15fb5b _CFBundleCreate + 827
6 com.apple.CoreFoundation 0x00007fff8d1a3e89 _CFBundleEnsureBundleExistsForImagePath + 89
7 com.apple.CoreFoundation 0x00007fff8d24bb93 _CFBundleEnsureAllBundlesUpToDateAlreadyLocked + 67
8 com.apple.CoreFoundation 0x00007fff8d1a3bf8 CFBundleGetBundleWithIdentifier + 248
9 com.adobe.InDesign.AWS 0x000000011667d2bc 0x116676000 + 29372
10 com.adobe.InDesign.AWS 0x000000011667a577 0x116676000 + 17783
11 com.adobe.InDesign.AWS 0x000000011667a370 0x116676000 + 17264
12 com.adobe.InDesign.AWS 0x00000001166772a7 0x116676000 + 4775
13 com.adobe.InDesign.AWS 0x0000000116683fb0 0x116676000 + 57264
14 com.adobe.InDesign.AWS 0x000000011668472e 0x116676000 + 59182
15 com.adobe.InDesign.AWSUI 0x0000000116646597 0x116636000 + 66967
16 com.adobe.InDesign.AWSUI 0x0000000116645f05 0x116636000 + 65285
17 com.adobe.InDesign.AppFramework 0x000000010d6739bb 0x10d632000 + 268731
18 ObjectModelLib.dylib 0x0000000104b2fcd3 0x104b10000 + 130259
19 ObjectModelLib.dylib 0x0000000104b4306c 0x104b10000 + 209004
20 ObjectModelLib.dylib 0x0000000104b3e3fc ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 7676
21 com.adobe.InDesign 0x0000000100001c7e main + 94
22 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8af45662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9067043d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff90670152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8af44716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97874c77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff92a51c37 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff92a2238d MPWaitOnQueue + 192
4 PMRuntime.dylib 0x0000000101682be1 0x101681000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff92a2290b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8af4534a fstat$INODE64 + 10
1 IMSLib.dylib 0x0000000119a3d2dd 0x1199c0000 + 512733
2 IMSLib.dylib 0x00000001199f3616 0x1199c0000 + 210454
3 IMSLib.dylib 0x00000001199f39ef 0x1199c0000 + 211439
4 IMSLib.dylib 0x0000000119a1f3c8 0x1199c0000 + 390088
5 IMSLib.dylib 0x00000001199f328d 0x1199c0000 + 209549
6 IMSLib.dylib 0x0000000119a2ebdf 0x1199c0000 + 453599
7 IMSLib.dylib 0x00000001199f64f0 0x1199c0000 + 222448
8 IMSLib.dylib 0x00000001199f894b 0x1199c0000 + 231755
9 IMSLib.dylib 0x0000000119a3fc0e 0x1199c0000 + 523278
10 IMSLib.dylib 0x0000000119a40a0b 0x1199c0000 + 526859
11 IMSLib.dylib 0x00000001199ea34e 0x1199c0000 + 172878
12 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
13 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
14 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
15 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
16 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
17 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
18 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
19 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8af40a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8af3fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d1b0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d1af939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d1af275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff975a170b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8af44866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9787335c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8fa39bba abort + 125
3 libsystem_malloc.dylib 0x00007fff919a5bf9 nanozone_error + 486
4 libsystem_malloc.dylib 0x00007fff919a5dbb _nano_malloc_check_clear + 445
5 libsystem_malloc.dylib 0x00007fff919a46c4 nano_malloc + 35
6 libsystem_malloc.dylib 0x00007fff919a287c malloc_zone_malloc + 71
7 libsystem_malloc.dylib 0x00007fff919a3290 malloc + 42
8 libc++abi.dylib 0x00007fff90c5853e operator new(unsigned long) + 30
9 libstdc++.6.dylib 0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
10 libstdc++.6.dylib 0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
11 libstdc++.6.dylib 0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
12 libstdc++.6.dylib 0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
13 IMSLib.dylib 0x0000000119a414fb 0x1199c0000 + 529659
14 IMSLib.dylib 0x0000000119a416a2 0x1199c0000 + 530082
15 IMSLib.dylib 0x00000001199ea192 0x1199c0000 + 172434
16 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
17 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
18 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
19 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
20 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
21 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
22 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
23 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8af449aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8d1fbd43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000119dfa000 rcx: 0x0000000119df8958 rdx: 0x0000000000000000
rdi: 0x0000000000007c13 rsi: 0x0000000000000006 rbp: 0x0000000119df8980 rsp: 0x0000000119df8958
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000104bf7000 r13: 0x00006180002737c0 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x00007fff8af44866 rfl: 0x0000000000000206 cr2: 0x00000001083c9000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.2.0.69 - 9200) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10013aff7 +DV_WidgetBinLib.dylib (1) <57491245-3B90-3D4B-B4B6-4441EE325E3C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001d5000 - 0x10021aff7 +TextPanelLib.dylib (1) <4B30610F-C637-3910-A413-C40325795CAD> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100237000 - 0x100398fff +WidgetBinLib.dylib (1) <50EE77D3-591B-306F-9D62-2026938837EE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
0x10044a000 - 0x100616fff +com.adobe.owl (AdobeOwl version 5.0.24 - 5.0.24) <1C99AA07-E73F-370B-82FA-01C1C4AAF97D> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x100659000 - 0x10089dfff +com.adobe.dvacore.framework (7.0.849324 - 7.0.849324.0) <08EB97C1-03E5-3C1B-B154-C886807BC6F1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
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0x101089000 - 0x101089fff +com.adobe.InDesign.InDesignModel (9.0 - 0) <7DCCCD9E-8ECB-330B-84AF-4F090F82BBBA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
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0x1010b2000 - 0x1010b8ff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1010c7000 - 0x101536ff7 +PublicLib.dylib (1) <1B305F6E-A0D3-39A3-91FE-B878D638B7A7> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
0x101681000 - 0x10168bfff +PMRuntime.dylib (1) <0164EA5E-E56E-332F-901A-5E514833C38F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
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0x102245000 - 0x10226bfff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x102273000 - 0x10280cfff +com.adobe.MPS (AdobeMPS 5.8.1.31977 - 5.8.1.31977) <96C4D283-326B-3E50-B555-534492C6AA95> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x102889000 - 0x1028a7fff +com.adobe.dvaflashview.framework (7.0.849324 - 7.0.849324.0) <46FFD5B4-2182-3CC3-A258-486E585A5B2D> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaflashview.framework/Versions/A/dvaflashview
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I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900 AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900 AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900 AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?FernandoRocker wrote:
Well... instead of looking into this with Engineering, I would prefer you to talk about this with the Sales department and exchange my WRT1900AC for an EA8500 (I will pay the difference if needed). Seriously. The device is useless. Not just a paperweigt... an expensive paperweight.Actually I looking into the swap for you because I think that would be best in your case. Keep this in perspective. There is laterally millions of WRT1900AC V1 out there with very few issues with latest firmwares and of course the odd exception. In your case it could be a defective WRT1900AC. -
I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?Hello. I sent my WRT1900AC V1 to Linksys four days ago (Monday) via UPS with a RMA. Linksys paid the shipping and everything. The router is still in route, and it should arrive to their offices tomorrow. Once they receive the WRT1900 AC V1, they are going to send me an EA8500 as a replacement. But I have been reading the comments about the EA8500 here in the forum and it seems to have the same problems. I guess the firmware is extremely flawed in both routers (maybe it is almost the same code?). Anyway, I will try the EA8500 and I hope it works. I bought a temporary router from Walmart and I paid $35 for it. It is a Belink N600 DB. I can't believe that a $35 router is working a lot, lot, lot better than my previous $250 WRT1900AC router. Unbelievable. If the EA8500 doesn't work, I'm going to try and get my money back from Linksys, or contact The Consumerist or someone to get my money back and get a Nighthawk instead.
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ITunes 10.6.3 home sharing not working properly
iTunes 10.6.3 home sharing not working properly. I can access with my three ATV2's watch a movie later that same day it tries to access and ATV2 just keeps trying and never gets through to the library. If I restart iTunes its fine then later can't access. I am running iTunes 10.6.3 on a i7 Mac Mini with 10.7.4. Sole job is to be iTunes server and an occasional HTPC with remote buddy running. I disabled remote buddy ajax remote feature, and file sharing is on so I can load new tracks form other macs Thats it, a vanilla install with all updates.. No problem prior but not sure if problem free period was with 10.6 earler versions or 10.5 versions. I update as warnings to do so come up. The remote app has same problem accessing the Home Share. I disabled home sharing on my iPhone and set to access the old method with 4 digit code and sees all the time and will play to my express base stations so seems to be home sharing issue because iPhone apps with home sharing on and ATV2s have issue accessing.
I'm never home but when I am I use this equipment loads and this weekend not reliable at all. I have firewall disabled, and setup is as before and is working fine. I am using Mini by ethernet and using AEBS 1st generation gigabit as router only wired to cable modem and whole house ethernet attached, latest version AEBS gigabit as a wireless bridge and 2 prior version 11n expresses and a 11g express, all expresses are set to wireless off and are connected to ethernet and then to a stereo in 3 different rooms.
I can't be only one. Considering downgrading to last version of 10.5 but not sure how to do this.
How many of you are having trouble?
Any resolutions?
How to report to Apple?
How to downgrade safely? Or is it 10.7.4?I ran into the specific problem in another thread. There are more than 100 connections from the apple TV's to iTunes. You can do a netstat -a (windows or Mac), and verify the problem. iTunes is smart enough to stop allowing more than 100 connections but stupid to allow the ATV to create so many connections.
Now for what you really want! Set all of your ATVs to wifi only. Even setting the iTunes host to wifi might help also. I think that wifi is more unreliable, and forces connections to drop, keeping the count under 100.
I also turned off ip v6. That could help you also. I originally had problems on a Mac mini, and built a windows 7 box to try to fix the problem. The wifi trick worked on both platforms. Several of us have bug reports into apple. I have a wired house also, and am very angry to NEED to use slow wifi to overcome this problem. The ATV gen 3 has been able to keep up with 1080p over wifi, so it doesn't hurt too much. What really hurts is spending over 40 hours troubleshooting this bug. -
Photoshop not working properly after new installation
I have a brand new Dell desktop that runs windows 8. I installed the Adobe Creative Suite 5.5 Master Collection and got a message saying that there were errors during installation and some things might not work properly. I uninstalled and did it a second time. Same message.
I then spoke with an Adobe agent that helped me download a program to detect what the errors were. He said they were minor issues and shouldn't affect the programs. No help there.
I then spent hours today speaking with Dell on the phone and the rep took remote control of the computer and did a diagnostics check on the hardware. He said everything is fine. I asked him if it might be the video card needing an update so he ran an update. Same issues, no change.
We changed the compatability to windows 7 and still no change.
I then uninstalled the creative suite and tried installing it from the desktop. Still same problems.
These are the issues in photoshop:
1)When using certain tools (transform tool, crop tool) the images goes completely black.
2) The background switches at random- sometimes checkered, sometimes grey, and sometimes black.
3) Color saturation is incorrectly represented. It switches whenever it wants. For instance, when I zoom in and out it changes.
In Adobe Bridge some of the RAW images don't show in the program. Some I just can't open. Others open fine. Those images will open in Photoshop but not in Bridge.
So I have no idea what to do and this is becoming extremely frustrating. I should add I haven't had any problems with Lightroom and it works fine as far as I can tell.
What could be causing these issues? Could the install CD be damaged?I turned off the GPU in Photoshop's preferences as you suggested and everything seems to work properly now in Photoshop. In Adobe bridge the files are also all showing now and there doesn't seem to be the same issue there either.
I also tried enabling the GPU and changing it to Basic and it continues to work, but when it is changed to advanced when enabled the problems arise again.
So it seems as though the problem is with the video card or its driver as you said. I am not 100% sure that the Dell rep updated the driver from AMD but I am pretty sure he did. I did go to the AMD website and ran a program to detect if the driver needs to be updated and it resulted in a message saying that the driver is up to date and current.
As you said this is just a temporary solution and I want to make sure I have a working GPU system. What do you think the problem is then? How would you suggest I proceed? Should I contact Dell and tell them the problem seems to be with the installed video card? -
Bridge does not work for wireless clients - connecting to existing network.
Hi - I really hope somebody can help out here, after hours of trial & error, I have finally given up
I need to connect my Airport Extreme Base Station to my existing network. I have a linksys router (192.168.15.1) connected to my modem and this linksys router acts as DHCP server too.
I suppose I have to use "bridge mode" for that to work. But should the linksys be connected to the AEBS using the AEBS's WAN or LAN port?
If I use "bridge mode", then wired computers to the AEBS works fine - getting an IP from the linksys etc. BUT, the wireless clients will have a self-assigned IP and not get through to the internet. It's like the AEBS will not allow wireless clients to "get through" unless AEBS itself is handing out IP addresses.
Page 36 of this manual ( http://manuals.info.apple.com/en/DesigningAirPort_Networks10.5-Windows.pdf ) shows the setup I want. But in the picture, it says "Ethernet WAN port" but the text says: "The Apple wireless device (in this example, a Time Capsule) uses your Ethernet network to communicate with the Internet through the Ethernet LAN port ( <--> )." I don't know which one to use, WAN or LAN - they show WAN but say LAN?
When I set it up as "share an IP address", the AEBS status tells me "double nat" and to change from "shared IP" to "bridge mode". I do that, and everything seems fine - for the wired clients. Now the wireless clients cannot connect, Airport on the MacBook Pro just say "Connection failed" and the MacBook says "Invalid password" (translated from danish), even though I set the Airport Utlity to save the password in keyring, so it should be correct... If I disable wireless encryption, the wireless clients will connect but get a self-assigned IP, and therefor not work (cannot get online)...
It seems the only way I can get wireless to work, is if I set AEBS up as DHCP, but then it won't be on the "same network" as the linksys (192.168.15.1), but rather on 10.0.x.x as I select. If I select 192.168.x.x within AEBS, I'm also getting some error messages, conflict/subnet thing.
Anyway - I really hope somebody knows how to get wireless clients to get an IP address from existing ethernet when connected to the AEBS.
Thanks!!I've given up and had to go back to running "Double NAT" which also reports as a "problem" within the AEBS, but I just "ignore" it so the light will always be green.
It still ***** though, as "Double NAT" is also a reason for "Back to my Mac" not working properly, but how the ** am I supposed to avoid Double NAT when the wireless will not work in bridged mode?! -
Eye Dropper tool in After Effects Not working Properly
I am using Adobe After Effects CS5 on a mac. And most all of the eyedropper tools in the software are not working properly. They always select a way different color than it should be. What is wrong?
One day they just all decided to not work. Its really frustrating. Its been a few weeks now.Well, For some strange reason its working just fine today. I did restart my computer yesterday and after that it seems to be working.
I haven't recenitly messed with my hardware acceleration/graphics card or monitor color profile. So if that was it, then it did it on its own.
None the less its working now. Thank you for your help!!! -
Bridge CS5 permanently working on harddisk
My Bridge CS5 is working almost permanently on my harddisk. This happens also in folders, which have not been updated (no new or modified pictures) since the last usage so no cache has to be build again. Especially this happens when returning from a full screen view of one or more pictures. After this Bridge is working about 5 to 10 seconds on the harddisk so that for this period of time no other actions can be taken inside the Bridge.
I tried to "compact" and "purge" the cache several times and even uninstalled CS5, but no change afterwards. Has anyone an idea what might help?It seems that the problem was caused by the parallel installation of CS4 and CS5: when installing CS5 the Bridge automatically imported several settings by the CS4 Bridge. Even after completely deinstalling CS4 the problem still occured. So I finally deinstalled CS5 again, deleted all paths with Bridge settings - which might be from the CS4 version originally - manually and did also run the Adobe cleaner tool to delete everything from CS4 and CS5. After a complete new CS5 installation the Bridge now seems to be running alright, like it used to in the CS4 version! May be some of you experiencing the same problem with a busy harddisk would like to give it a try.
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Apache-Weblogic Bridge does not work?
I've gone thru' the documentation regarding setting up of apache-weblogic bridge, but still it does not work. Does anyboday have any more details regarding this...EnvironmentOS - Solars 5.7Weblogic - 5.1 SP 8Apache 1.3.12
I've given up and had to go back to running "Double NAT" which also reports as a "problem" within the AEBS, but I just "ignore" it so the light will always be green.
It still ***** though, as "Double NAT" is also a reason for "Back to my Mac" not working properly, but how the ** am I supposed to avoid Double NAT when the wireless will not work in bridged mode?! -
Cannot get Dreamweaver CS5 To work properly
I have installed and uninstalled Dreamweaver CS5 several times, I have deleted the config file and still cannot get Dreamweaver to work properly. When I start dreamweaver CS5 the spash screen doesn't display properly, when the program opens up I am unable to manage sites all that is visible is the text box for site name and site address, nothing else is visible.
I have run a registry clean program to remove any traces of previous versions of dreamweaver to no avail. I do not receive any error messages at any point dreamweaver will just not work properly.
Thank you for your assistance.Registry cleaners don't remove everything. Many files are in hidden folders within the user accounts on the operating systems. Have you tried the clean tool?
http://www.adobe.com/support/contact/cscleanertool.html
Also, something else to consider, try making another user account on the computer and see if that helps. I've seen user profiles on computers become corrupt and can cause this issue as well. -
Adobe bridge raw not working with windows vista in photoshop cc, why?
adobe bridge raw not working in photoshop cc, is there a fix?
Your sure your using photoshop cc on windows vista?
I was under the impression that photoshop cc would not even install on windows vista.
What version of camera raw do you have?
In photoshop under Help>About Plugin does it list Camera Raw and if so which version is it?
(click on the words Camera Raw to see the version)
Camera raw doesn't work if it's a camera raw file or some other file type such as jpeg or tif?
What camera are the camera raw files from?
Officially camera raw 8.3 is the latest version of camera raw that will work on windows vista. -
The head phone jack on my brand new iPod touch 5th generation is not working properly
The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
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