Bridge CS6 Photo downloader freezes on .mov files

Bridge CS 6 photo downloader freezes on .mov files from a T4i. To get the video files I've had to use Bridge CS5 photo downloader.
I have PS CS5, PrPro & AE CS6 if this makes a difference. Photos are no problem downloading.
Any ideas? Thanks.

I shoot both. I use Bridge & ACR CS6 to view and edit Raw files. CS5 doesn't recognise the Raw files (had to convert to dng before I got Bridge CS6). CS6 will download both Raw & Jpeg files. It hangs up on the .mov files.
I use a card reader on my Epson printer. I've cleared the cache in Bridge. How do I resfresh the prefs in Bridge?
My OS:
Intel i7 3770, Windows 7 Pro w/SP1, 64 bit, Intel 520 Series SSD, 32G RAM, 2 – 2T RAID, (1T external), GTX 550 Ti graphics
Thanks for your help.

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Bridge CS6 photo downloader freezes and will not allow import.

Hello,
I'm running Windows 8 and CS6. Whenever I try and import images from an photo card, Photo Downloader freezes. Only way to get out of dialogue box is to X out. I cannot import or set up default folders, file names, etc.. This never happened to me on earlier versions of Bridge. Any ideas? Happy to provide more specifics if helpful or relevant.

Do you have another reader? USB dedicated to specific size is most reliable.
If not you can try from camera, although this is the most error prone.
Also, it is recommended by many that you do not delete and format card in computer, but this should be done in camera each time.

Bridge CS5 Photo Downloader will not rename files

I choose Custom Name + Shot Date but Photo Downloader ignores this
and transfers files as MG+4 numbers. I can't even get a sequencial number even though I choose one
Before in CS4 I used this option with success.
Does anyone have any ideas?
Thanks
Dave Harman

Are you using a card reader for file transfer?
If not buy one as it provides better transfer operation than from camera.

Adobe BRIDGE CS 5 PHOTO DOWNLOADER freezes and/or stops working during download after 2 years of use

Adobe BRIDGE CS 5 PHOTO DOWNLOADER freezes and/or stops working during download after 2 years of use. I have uninstalled/re installed twice, cleaned system, adjusted Bridge settings with no change. And I have found no helpful troublshooting tips in forum or on web.

Does it freeze with other type of cards. Have seem some post that suggest an imbedded CODEC on the flash card can cause file corruption in Bridge and Mac Finder.
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Photo Downloader Freezes Up

Hi to all Bridge Macintosh users,
I've posted this same thing to the Adobe:Camera Raw forum, but it is probably more relevant to Bridge Macintosh forum users. That is the photo downloader freeze-up problem when you click "choose" to select a folder. It happens if you install the latest Camera Raw plug-in. You can take Adobe's advice and do an elaborate work-around that involves putting all your photos into a pre-selected folder and simply not using the "choose" button (I find that ridiculous, personally, but if you have a camera that is only supported by the newest version of ACR, you have no other choice), or you can use Time Machine to go back and find your copy of ACR 4.6.1. Once restored to its place in the Root directory:Library:Application Support:Adobe:Plug-ins folder, Photo Downloader will be restored to normal functionality. Don't bother deleting "plist" files as suggested by some forum participants. That simply doesn't work. Hopefully Adobe will have a fix soon for users with the new cameras covered by ACR 6.5. Thank you.

Somehow, I hadn't caught this:
Gary Niemeier wrote:
…Personally, I didn't grab this release candidate, as my aging Nikon D90 is well-covered by ACR 4.6.1. But for anyone who has a newer camera or lenses, Adobe now has you covered.
Gary,
Oh, that is soooooo wrong!
One should ALWAYS run the LATEST release of ACR, no exceptions. Each new release brings unheralded, unannounced and sometimes even unacknowledged bug fixes and improvements, beyond support for newer cameras.
Staying with an older version just because your camera is already supported by it is a very <euphemism>unwise</euphemism> decision.
Wo Tai Lao Le
我太老了

Photo Downloader freezes when loading device list

I'm using Bridge 2.1.1.9 on a Mac running 10.5.4. Recently, when I connect a Nikon camera to transfer photos, the Adobe Photo Downloader freezes after displaying a "Loading device list" message. I have to Force Quit the Photo Downloader to get out of this situation. I tried unchecking the Bridge Preference for "When a Camera is connected, launch Adobe Photo Downloader", and manually choosing File > Get Photos from Camera, but Photo Downloader still freezes.
This process used to work perfectly. I don't know what has changed to cause it to break. When the camera is connected to the Mac, the Mac does recognize the camera and presents its disk image on the Desktop.
Any ideas on how to fix this problem?

Andrew:
>Here's hoping Apple and/or Adobe fixes this issue someday soon, though
It is not an Apple or Adobe issue, it can happen with every platform in every application. It is more an issue that the camera picks up something that it should not or it hesitates due to power malfunction or you name it ...
There are a lot of types in camera's and even each brand has a different software version for a newer type. The card reader route is safer and also faster as Andy already pointed out.
Also after backing up raw files and converting to DNG check if the previews are working good in Bridge and after that you should format the CF card each time in the camera itself instead of deleting all or format in the computer.
And changing your workflow is also a good thing to try, every upgrade for an application has newer functions that require a new approach. I can assure you that a new approach for an old habit can be very productive :-)

Photo Downloader freezes while searching device list.

Can't download photos in Bridge CC. Photo Downloader freezes while searching for device list
Someone please help with instructions. I tried to re-download Camera Raw with no change
Thanks !

I have the same problem with new late 2013 Retina 15" Mac Book Pro and Bridge CS6. With older Mid-2010-mac Book Pro it was running OK. In both cases was used the built-in card reader. Any solution?

Bridge CS6 Cache and Freezing Issues

I downloaded Bridge CS6 and I have not been able to use it yet. I am on a MacBook Pro running 10.7.4 and every time I launch Bridge I get the following error:
Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation.
When I try to purge the cache Bridge freezes up. If I don't try and purge the cache I am unable to navigate to any folders on my computer and it just hangs. I eventually have to force quit to get out of it. So far Bridge CS6 has been completely unusable.
Please help.
Thanks.

When I go to ~Library/Caches/ there is a folder for com.adobe.bridge5 but there isn't one for com.adobe.bridge6
Your in the wrong folder. Follow the path you have discovered yourself using the pref settings Curt suggested
~library/caches/Adobe/Bridge CS6 and inhere should be 2 files:
Adobe Bridge Plug-in Cache
and the folder called Cache. Inhere should be 4 folders called '254', '1024', 'data' and 'full'
All those folders carry the content of the respective quality of the thumbs and preview as well as 100 % cache and Bridge database.
Any way, Since you have not used Bridge you have no relevant amount of cache and I would suggest you quit both PS and Bridge and manual delete both the items (plug in and folder called cache at the end of the Bridge CS6 path mentioned above.
(both files will refresh itself after a restart of Bridge).
To be on the save side also visit in same user library the folder Preferences and look for the file called "com.adobe.bridge5.plist" (yes it is Bridge 5 that comes with CS6, all Adobe apps have their own version number and they are presented in the same Suite version. CS6 has PS version 13 and Bridge version 5 )
also drag this file to the trash.
Then hold down option key (alt) while starting Bridge and this should give you the option to reset the preferences as mentioned earlier in this thread.
Choose reset prefs and try again.

Adobe Bridge CS6 (Mac) won't open .arw files from my Sony RX100. How do I get and install the right version of Camera Raw?

Adobe Bridge CS6 (Mac) won't open .arw files from my Sony RX100. I was told to update Camera Raw to at least 7.2. I tried to download this but got a DNG Converter instead. Where is Camera Raw? (it does not show up in a search of my hard drive. There is a folder of camera profiles but no extension or plug-in with this name). How do I find out what version I have already? How do I get the correct version? . . . OR . . . is it the case that Bridge will never open Sony raw files directly and I will have to do a separate conversion process every time I want to use a raw file??. Can someone explain this?
Thanks.

A Good samaritan answered this for me on another forum
How to update Camera Raw

Bridge CS4 Photo Downloader issue

If I use Bridge CS4 photo downloader to retrieve images from a CF card, the download appears successful. Bridge and photoshop can process all files without problem from the download directory.
Subsequently, if I use Digital Photo Professional (Canon's provided image browser - known as DPP) to view the download directory, DPP will crash with a "DPPViewer.exe has encountered a problem and needs to close ..." fatal error window.
If I subsequently delete the first file from the download directory, DPP will successfully operate without crashing.
I have performed this test multiple times and it is "reasonably consistent".
If I use PhotoMechanic to download the images (Rather than Photo Downloader), DPP will never have an issue reading all files.
If I change Photo Downloader options to uncheck "Preserve Current File Name in XMP" and "Apply Metadata" to NONE, files can be imported by Photo Downloader and read properly by DPP.
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Has anyone else experienced this?

Seems like I have seen posts where the autoload does not work correctly when you plug in a usb device with 64 bit systems. This is Windows Os thing. Might google this to check for solutions.

CS6 Photo Downloader not functioning correctly.

CS6 Photo Downloader locks up when I attempt to download photos. Buttons like browse, settings, get media do function. This worked fine with CS5 Bridge on this machine. The machine is a windows 7 box.
I had CS5 Master Suite side X side installed with CS 6 Master Suite. When I noticed problems with the CS 6 Photo Downloader not working correctly I uninstalled CS5 Master Suite. This did not resolve the issue and I am stuck with lots of photos that are unable to be downloaded using CS6 Photo Downloader.
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Hi. This forum is for beginners trying to learn the basics of Photoshop. I'm moving your question to the Photoshop General Discussion forum for specialized attention to your situation.

IPhone 4 OS crashes Adobe Bridge's Photo Downloader and Nikon Transfer

Ever since I updated my old iPhone 3G to the new OS4, it crashed Adobe Bridge's Photo Downloader, and I don't like to use iPhoto, so I won't. I haven't for years. I just bought the iPhone 4 fully expecting that the non-Apple photo utilities would get pictures off the camera, but no dice. The iPhone 4 crashes dobe Bridge's Photo Downloader too. I HATE using iPhoto for offloading. I wonder when Apple will deal with this.

2 days ago I had my iPhone G3S with OS 4.02 attached by usb cord to load on songs from iTunes which was open. I opened up Bridge to offload photos from the iPhone. My computer froze and I had to force quit it with the off/start button. Since then even though I have completely uninstalled and then reinstalled the Adobe CS4 suite, Bridge still refuses to open and crashes every time. I reported the problem to Apple. I think this problem is not isolated and a bit more serious than first thought.
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- Carlos

Thanks, John.
I did do a search before posting but didn't find an answer. My alternate way of doing this is in Unix with a shell script and DCRAW, but in trying to create a standard workflow, I realized this was one place that complicates things.
Again, thanks for taking the time to reply.
scotto

Bridge Photo Downloader - leave already copied files

I've just started using Bridge and its photo downloader and it mostly works just the way I want it to. I like the fact that I can use Bridge to browse and organise my photos without having to store a copy of every image in some proprietary database, and I love that the photo downloader allows me to import my images into folders organised by date etc. All in all I'm quite happy with this setup except for one little problem.
Every time I connect my camera (or iPhone etc.) Photo Downloader prompts me to save the images to my download folder. The problem is that it selects all the photos on that device to download even if it has already downloaded them. At first I didn't notice this until I discovered multiple copies of some of my images. Is there some way to get it to ignore or deselect photos that have already been imported? Or can I get it to automatically erase images off the device after download?
Currently I have to either manually deselect all the photos I already have which is tedious and prone to error, or I have to manually erase the device every time I download, which is less work but not exactly confidence inspiring. I don't want to store backup copies on my computer since I have limited space and I backup my whole hard drive on a regular basis anyway. Anyone have any tips?
Thanks,
Scott

To my knowledge there is no difference between the CS3 and CS4 version for
Photodownloader
You could start with the Bridge preferences / general / behavior and uncheck
the option to automatically start Photodownloader when a camera is
connected. It looks an easy feature to use the automatic function but it is
not because every time you sync your iPhone the app starts and this can be
very annoying.
I have started downloader once and let the icon stay in the dock permanently
so I can point to this icon directly to start downloader. You can also use
the menu file / get photo's from camera if you don't want the icon in the
dock, up to you.
When you start downloader you can choose from a device if there are more
than 2 devices to choose from (the list includes also your iPhone if you
have a wireless connection with it), otherwise it selects the device itself.
By default it shows the standard dialog but you should set it to advanced
dialog. In this way you can see the previews but also have the ability to
choose for uncheck all.
Use this function when you have older images on your iPhone and just want to
load the recent ones. Just select the desired once holding down shift to
select first and last in a row or command to select random multiple files.
Those files do get a blue border when selected.
When you have selected all the files you want just hit the checkmark square
with your mouse on one blue lined file and all the selected files get a
checkmark. Now you can hit the get photos button and your done.
But I would also advice you to make a short study of the other options that
Photodownloader has to offer like renaming, converting to DNG, back-up and
adding metadata to it.
It is a very easy way to handle multiple actions with just one mouse click
once you have the settings as you want it.
Every time I connect my camera (or iPhone etc.) Photo Downloader prompts me to
save the images to my download folder. The problem is that it selects all the
photos on that device to download even if it has already downloaded them. At
first I didn't notice this until I discovered multiple copies of some of my
images. Is there some way to get it to ignore or deselect photos that have
already been imported? Or can I get it to automatically erase images off the
device after download?

Photo Downloader freezes randomly during download

Hi all,
I've used Bridge without trouble since CS5 was first released, but this week, it froze during a routine download of about 30 Gb from my Canon 7D. [I do lots of time-lapse photography.] When I retried the operation, it failed again, but at a different file. I launched Task Manager and noted almost no CPU usage, either from PhotoDownloader or any other programs. I retried again, downloading just one day at a time. That worked fine (though not fun selecting the files and prone to human error). Then, I connected my GoPro Hero 4 - also no history of probems - and after a few files downloaded successfully, it failed too, but this time with an error message about failing to communicate with the device. And this time, I also noticed that all of my external hard disks spun up just prior to failure. [This might've happened during the prior failures too but I didn't notice.] Again, I downloaded in batches, day-by-day, and it worked fine.
As such, it appears that Photo Downloader is freezing or failing randomly - the fewer files I download at once, the less likely I am to have a problem. I have a hunch that another program might be accessing all of the disks on my system and, consequently, temporarily blocking communications between Photo Downloader and the USB-attached camera, but haven't seen any processes spike in Task Manager. [It may be a hidden Windows thing.] I wonder if there's a time-out value in Bridge I can increase?
I'm using Adobe Bridge CS5 (4.0.5.11) on Windows.
Any ideas?

Rigel 7 wrote:
…temporarily blocking communications between Photo Downloader and the USB-attached camera…
Bad idea.
This excerpt is from a long-gone post by author Bruce Fraser:
Bruce Fraser - 4:17pm Jun 14, 04 PST (#5 of 21) Opening files directly from the camera is a bad idea for a variety of reasons*, and it most certainly isn't faster than using a FireWire or USB2 card reader.         •
        • Drains the camera battery
        • Runs the risk of the software you're using to open the images writing to the card and destroying the format
        • Runs a small but significant risk of USB power frying the camera
        • Slowest method known to mankind of getting images off a CF or SD card

Bridge CS6 Photo downloader freezes on .mov files

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