Bridge for Mac 3.0(3107) Won´t update my Xperia P

Hi,
I connect my phone to the mac and Bridge recognize it and tells me there is a new version. I start the update process and after 1 minute the phone shuts down. After a while Bridge tells me the update fail please try again... And its go on and on like this.
Terrible frustating. Anyone with the same problem_
MacBook Pro 13 with OSX 10.6.8 and Xperia P
Ana

If you search the forum first before making new threads you will find that this is a problem at the moment and that a work around is available.
http://talk.sonymobile.com/message/271175#271175
- Community Manager Sony Xperia Support Forum
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Bridge for Mac did not work for itune transfer

Tried to use Bridge for Mac to transfer itune music to newly purchased xperia z2, but did not work! Anyone done it successfully?

Hi Ebmsa,
Could you please answer the following questions so that I can understand your problem better?
1. What format were the songs that you were trying to transfer in? .mp3 etc?
2. Are you connecting your phone in MTP or MSC mode?
3. How much available memory does your phone have?
4. What's your phone and build version?
5. What's your android version, Bridge for Mac version and Mac OSX version?
Please let me know if you have any questions regarding my questions above.
Best Regards,
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Sony Bridge for Mac wanted an update, and phone won't switch on now!

Hello
Today I was trying to transfer some files from my phone to my Mac. When I connected my phone the Sony Bridge for Mac has asked me if I would like to update so I clicked yes and it began updating, with my phone connected. Then out of sudden, my phone switched off and it won't switch back on. It will only vibrate and show the Sony logo but won't go any futher. I tried the combination of vol+ and on/off button and many others, but nothing works!! I need my phone very urgently at work, and I really don't want to loose any files!!!
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Go to Solution.

It sounds more like you had a system firmware update and you may have disconnected your phone as this process was happening - All you can do I'm afraid to say is a system repair but this will erase all data on your phone
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Sony bridge for mac pop up won't get removed from my macbook pro

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Contact the app developer for their uninstallation instructions.

Detailed Software Repair Instructions using Pc Companion(Win)or Bridge for MAC. (Update 8/5/2014)

We have an extended guide that should help you repair the system of your phone. This instructions are valid for all Android based units and for some legacy Sony Ericsson models(The list of phones that can be used with the application is displayed in Step 9 of the process). please follow the instructions carefully: Turn the phone off and disconnect it from the computer. 1. Visit this link:http://www.sonymobile.com/us/tools/pc-companion/Click on Download PC companion2.Run the software After the installation the first screen will show you the PC Companion Startup Guide which gives you a brief explanation on the main modules of PC companion (Support Zone, Xperia Transfer, Contact setup and Media Go) Keep clicking next.3.Now you will see the screen with the different modules.Select Support Zone> Click Start. The program will download the module. Then click on start on Phone/Tablet Software update. (Here you can choose to update an accessory, go to step 14 for instructions) Note: At this point if you get an error stating that "unable to install update components" or "server is busy" Please proceed to step 13 . If you not see that error then continue with step 4.
4. The program will show a window saying "could not find phone/Tablet” Do not Connect phone instead select Repair my phone/tablet. This will bring you to a window with a warning that says "data will be lost" (do you want to continue) Select to continue (Data in the phone will be deleted, only data in the SD card will remain. Make sure you have done all proper backups if possible)6. The program will issue a second warning stating that “data saved in the phone /tablet will be overwritten during the update of your phone”. Click on the checkmark box next to the acceptance text and select Next to continue.7. Next the computer will download the necessary files (Prepare stage, this can take several minutes depending on the speed of your connection) and then its done it will show you a list of recommendations for a successful update operation. When you are done reading this section click on the checkmark box and press Continue8. Next you will get a Battery level warning that states that your phone should have at least 80% battery. (If the issue in the phone does not permit the unit from turning on, then charge it connected to the wall charger for at least 2 hours and then comeback to this step) Then click on the checkmark and select Next9. Choose the Phone from the list then click on "next" then you will see a new section telling you how to connect the phone. (don't connect it yet) Again, at this point the phone must be off and disconnected from the PC. 10.. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.) 11. If you failed to follow the steps correctly the phone will turn on. If this happens disconnect the phone from the cable, turn it off and repeat from step 10). 12. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the key) then wait for the update to finish and follow instructions on screen to disconnect the unit. End of process. ----------------------------------------------------------------------If the software fails to install:13. If "unable to install update components" 1. Close Pc companion 2. Install Java from: http://www.java.com 3. start Pc companion again and try to do the software unlock process once more. 14.Select Accessories software update. Click on start and the computer will download the necessary files (Prepare Stage) it will take several minutes. Then follow the instructions from step 8. Note: Some computers may block the installation of the update service, if this happens use this:http://www.sonymobile.com/us/tools/update-service/ this is the Standalone update software. (Not globally available)If the Phone is unresponsive (Then do this extra step and when done proceed to redo the repair process:Press and hold the power button and the volume up button at the same time for 10 to 15 seconds. This will reset the unit)Note: This procedure does not work for the Xperia Play R800x (Verizon and other Non SIM card variants of the Xperia play that lack MTP support. It does work for the R800a At&t's model)Bridge For Mac instructions on my post below. Valid for all Android based units and most java Sony Ericsson units.

Here are the basic Steps for Bridge for MAC.Download Bridge for MAC from:http://www.sonymobile.com/gb/tools/bridge-for-mac/The phone should not be connected to the MAC.
The phone should be off.After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
This will take you to the Connection Procedure Screen. Follow the instructions in the screen and click on continue*.
*One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC

Problems with Bridge for Mac 3.7

I've been using Bridge for Mac for a while without any problems, but since it downloaded the 3.7 update it won't recognize my phone. When I connect, it thinks for a few seconds, then says it cannot connect. I've tried deleting and redownloading the app, and deleting any relevant system files I can find. If I connect it in Windows with the same cable and through the same USB port, PC Companion recognizes it no problem. Any idea what's going on here?

Hi mcilwr01,
I'm sorry Bridge isn't working for you, and I understand you're upset.
Could you please send me error logs that I can forward to the development crew? Otherwise it's near impossible to tell what's causing your problems.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
We are working on solving the problems of 3.7 as fast as possible, I apologize for not having a solution for you right now.
Best Regards,
David

Sony Bridge for Mac doesn't work with my Sony Xperia J

I have installed Sony Bridge for Mac version 3.7.1, but it won't connect to my Sony Xperia J which I have only had for 3 months.
I get the error "Could not connect to your Xperia device. Please disconnect and reconnect it again. Restart the device if the problem persists". All the time.
I have tried all of the suggestions in the error message. I have also tried reinstalling Sony Bridge for Mac, to no avail.
I am running Mac OS X 10.9.2 on an iMac. I am also using the correct USB lead - the one supplied with the phone.
The Mac system log shows this error:
Apr 3 20:42:35 robins-imac.default Sony Ericsson Bridge for Mac[973]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
I suspect that whoever wrote Sony Bridge for Mac did not try it on OS X 10.9.2.
I am seriously thinking of getting rid of this phone and getting one that works properly with the Mac - ie, not a Sony phone. Sony always seem to have problems with supporting Macs, for some bizarre reason.

Hi Yorkshirecomposer,
I will ask the development crew about the system log error. Additionally, could you provide me with error logs to send them as well?
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
David

Bridge for Mac by Sony

Dear Members,
I am not sure whether this question is appropriate in this section. Still, I would like to get the expert answer for my annoying issues.
I bought a Sony Xperia Z mobile phone a couple of days back. I installed Bridge for Mac, which is an exclusive interface application for sync iTunes, iPhoto etc. Ever since I installed as instructed by Sony website, whenever I run this app, it ***** all the memory and my computer stalls. Initially the speed of my computer is OK and after a few minutes, the beach ball revolves and i could do nothing about it. I searched in different Sony Mobile forums and elsewhere in internet. I could just read about the similar complaints. But, according to sony cunstomer care replies, for those queiries, they claim it works fine with them. I dont understand. I removed this app and re installed. if there is any suggestion regard to Mac settings, I would welcome and follow the instructions. Thanks in advance.

Hi there,
First of all you need to turn off the phone:
Press and hold "Power Button" and "Volume Up" at the same time for 10 seconds (until you feel 3 vibrations) = Force shutdown.
Then charge the battery for at least an hour.
After that follow these steps:
"The phone should not be connected to the MAC.
The phone should be off.
After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)
In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
This will take you to the Connection Procedure Screen.
Follow the instructions in the screen and click on continue*.
*One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC."
http://talk.sonymobile.com/t5/Xperia-Ion/Detailed-Software-Repair-Instructions-using-Pc-Companion-Wi...
There is nothing impossible to him who will try. A. t. G. (356BC - 323BC)

Help for using camera raw in PSE 8/Bridge for Mac for the Canon 7D

Recently purchasing the Canon 7D, taking a few test photos in Raw, then trying to use Camera Raw in PSE8/Bridge for Mac is a problem. I cannot figure it out. Can anyone help this frustrated, novice computer user?

You need to update the camera raw plug-in for bridge and PSE 8 separately (they use two different copies). In Bridge, just go to Help>Updates which will install, I think, ACR 5.7, which works with your camera. (You can't update bridge beyond that version).
For PSE 8, go here, download the latest version and follow the instructions in the readme file.
http://www.adobe.com/support/downloads/product.jsp?product=40&platform=Macintosh
Note that the directions may tell you that you can overwrite the old plug-in. That isn't true--you must remove it before putting the new one in there.

Unable to perform update with Sony Bridge for Mac

I have not been able to update my Xperia Z1 (model C6906) through Sony Bridge for Mac.
While attempting this in SBM version 3.5 the following messages would appear:
There was an issue with the update engine. Please contact technical support. (reason:failed to start local server)
then:
There was an issue with the update engine. Please contact technical support. (reason:failed to parse installer XML(code 11))
SBM has now updated to version 3.6(3602) and still no luck. The software is able to download the update engine but then remains stuck in the initializing phase, talking to update engine.
My phone is at build# 14.1.G.2.257. The proposed update seems minor, as the build # doesn't change but it would be great to have this issue resolved in time for kitkat 4.4
There doesn't appear to be a problem with the phone as the staff at the Sony Store were able to perform my initial out of the box update with PC Companion.
My Mac is running OS10.9 and the java version is 1.6.0_65
Any advice would be much appreciated

In the mean time it would be worth updating the version of java you are running on your MAC:
http://www.java.com/en/download/help/mac_java_update.xml
Don't forget to mark posts that answers the topic as Accepted Solution.
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Bridge for Mac update with Apple Photos support?

Will there soon be an update to Bridge for Mac which imports photos to Apple's new Photos application rather than the legacy iPhoto?

Sorry to bother again. But will there please be a solution soon? It can't be that it's not worth providing a smart update INCLUDING the ability to use the new (or rather new) Photo application on an apple system... Since I (and I expect many Mac users) am not able to use iPhoto anymore, importing and exporting photos has become incredibly annoying. Please fix this bug soon!

Sony Bridge for Mac PAINFULLY SLOW

I'm trying to sync my music to my new Z1 compact.
I'm getting write speeds of 0-100kb/s.
At this rate it might take me a whole week to sync my music.
Is this singular to me or are others having this problem?

Hi FrancescoZZ,
I'm sorry to hear that you're disappointed with Bridge. We have had reports of this before, and are working on constantly improving the software.
In order for me to help you, please answer the following questions:
1. Are you using the latest version of Bridge?
2. What's your OSX version, and how much RAM does your computer have?
3. Could you provide me with error logs, which could help determine what's causing the problem?
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
David

Need Bridge for Mac to download software update for Xperia Z1?

Trying to update the software, but the only instructions it has are to download Bridge for Mac? How do I do this if I don't have a Mac computer? I'm WIndows. Thanks.

You need PC companion:
http://www.sonymobile.com/gb/tools/pc-companion/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Sony bridge for mac RESTORE phone not working after exchange xperia from Sony

Hi everyone,I have been sent an exchange unit from Sony to replace my previous xperia zThis phone has an older imei number than mine and wont allow me to restore using the Sony Bridge for Mac softwareIs this because of the different imei number???i have lots of notes, messages stored in a previous backup using the Sony bridge for mac softwareWhich i need to retrieve onto the "second hand Marked and scratched exchange unit" which Sony have sent me DOES anyone have a sollution to this please Thanks in advance... Steve

Hi Echo_steve Unfortunately, as I expected, you're not able to restore to another phone. However, there is one possible solution, but there is no guarantee it will work and it might mess things upp so you'll have to do it on your own risk. I'm afraid that's the best I can do for now. Here's how to work around the restore block. Again, use this with caution as there's no guarantee it will work. Also make sure Bridge isn't running when you attempt this:- Do a backup of the new phone
- goto ~/Library/Application Support/Sony Ericsson Bridge for Mac/
- Go to the "Backups" folder and find the backup sets
- Try to locate the old backup folder and rename it to the name of the new backup.This can be quite tricky, as the folders are named things like "CB5A1JYXNQ". But basically, if the backup set of the old phone is named "ABCDEF01" and the backup set of the new phone is "ABCDEF02", it should be enough to remove (or rename) the new backup set and rename the old one to "ABCDEF02".
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Problems With Bridge for Mac - Playlists and Photos

I have a Sony Xperia Z3, up to date and an updated version of sony bridge for Mac, so there isnt any problems there for a start.
Firstly, when I syncronise my playlists, all the tracks are present on my phone, however not divided into the playlists I syncronised them in. Theres 1000's of songs, so to recreate the playlists individually is very tedious, is there no way of transferring the songs in their collections, so they can be viewed in the itunes playlists?
Secondly, I syncronised alot of photos from iPhoto using the app. Lots of photos have turned up with a black picture icon on the phone, I assume corrupt. Other photos have syncronised all distorted. Why is this? Again, there are alot of these so to do it in smaller sets is also tedious, as the app is pretty slow compared to syncronising with itunes and my old iphone.
Overall, not impressed with bridge for mac, its a pretty unreliable and slow program!

Hi richardackroyd!
Sorry to hear about your problems.
It's hard for me to know exactly what causes the problems.
Can you please send me the error-logs for both the probems.
So I can forward them to the development team.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM me a open dropbox link withe the files.
Best regards
Fredrik

Bridge for Mac 3.0(3107) Won´t update my Xperia P

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