Bridge for Mac backup & restore not working

I've found several topics regarding BFM and/ or backup problems but nothing which directly matches my problem, hence the new thread. 
Anyway, it's a simple problem, as you can see from the screenshot below I don't have the option to backup (or restore but that might come with a successful backup), it's greyed out.
Any suggestions?

Same here. I have an iMac and a Windows 8 laptop. On iMac the option is grey. On windows I was able to backup my phone just once, but it was not that easy. I had to restart my phone a 2 or 3 times. Now I have a battery problem: even I don't use my phone but the battery goes down to 50% just in few hours. Becaue of that I want to reset my phone and before that I want to make a backup, but unfortunately it doesn't function anymore. Each time I get the message to restart my phone and try it again. I don't know if this is a Sony problem or Andorid problem, but I get sick of this. I'm beginning to regret to change from iPhone to an Android phone.

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