Bridge for Mac by Sony

Dear Members,
I am not sure whether this question is appropriate in this section. Still, I would like to get the expert answer for my annoying issues.
I bought a Sony Xperia Z mobile phone a couple of days back. I installed Bridge for Mac, which is an exclusive interface application for sync iTunes, iPhoto etc. Ever since I installed as instructed by Sony website, whenever I run this app, it ***** all the memory and my computer stalls. Initially the speed of my computer is OK and after a few minutes, the beach ball revolves and i could do nothing about it. I searched in different Sony Mobile forums and elsewhere in internet. I could just read about the similar complaints. But, according to sony cunstomer care replies, for those queiries, they claim it works fine with them. I dont understand. I removed this app and re installed. if there is any suggestion regard to Mac settings, I would welcome and follow the instructions. Thanks in advance.

Hi there,
First of all you need to turn off the phone:
Press and hold "Power Button" and "Volume Up" at the same time for 10 seconds (until you feel 3 vibrations) = Force shutdown.
Then charge the battery for at least an hour.
After that follow these steps:
"The phone should not be connected to the MAC.
The phone should be off.
After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)
In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
This will take you to the Connection Procedure Screen.
Follow the instructions in the screen and click on continue*.
*One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC."
http://talk.sonymobile.com/t5/Xperia-Ion/Detailed-Software-Repair-Instructions-using-Pc-Companion-Wi...
There is nothing impossible to him who will try. A. t. G. (356BC - 323BC)

Similar Messages

Unable to perform update with Sony Bridge for Mac

I have not been able to update my Xperia Z1 (model C6906) through Sony Bridge for Mac.
While attempting this in SBM version 3.5 the following messages would appear:
There was an issue with the update engine. Please contact technical support. (reason:failed to start local server)
then:
There was an issue with the update engine. Please contact technical support. (reason:failed to parse installer XML(code 11))
SBM has now updated to version 3.6(3602) and still no luck. The software is able to download the update engine but then remains stuck in the initializing phase, talking to update engine.
My phone is at build# 14.1.G.2.257. The proposed update seems minor, as the build # doesn't change but it would be great to have this issue resolved in time for kitkat 4.4
There doesn't appear to be a problem with the phone as the staff at the Sony Store were able to perform my initial out of the box update with PC Companion.
My Mac is running OS10.9 and the java version is 1.6.0_65
Any advice would be much appreciated

In the mean time it would be worth updating the version of java you are running on your MAC:
http://www.java.com/en/download/help/mac_java_update.xml
Don't forget to mark posts that answers the topic as Accepted Solution.
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Sony Bridge for Mac doesn't work with my Sony Xperia J

I have installed Sony Bridge for Mac version 3.7.1, but it won't connect to my Sony Xperia J which I have only had for 3 months.
I get the error "Could not connect to your Xperia device. Please disconnect and reconnect it again. Restart the device if the problem persists". All the time.
I have tried all of the suggestions in the error message. I have also tried reinstalling Sony Bridge for Mac, to no avail.
I am running Mac OS X 10.9.2 on an iMac. I am also using the correct USB lead - the one supplied with the phone.
The Mac system log shows this error:
Apr 3 20:42:35 robins-imac.default Sony Ericsson Bridge for Mac[973]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
I suspect that whoever wrote Sony Bridge for Mac did not try it on OS X 10.9.2.
I am seriously thinking of getting rid of this phone and getting one that works properly with the Mac - ie, not a Sony phone. Sony always seem to have problems with supporting Macs, for some bizarre reason.

Hi Yorkshirecomposer,
I will ask the development crew about the system log error. Additionally, could you provide me with error logs to send them as well?
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
David

Sony Bridge for Mac PAINFULLY SLOW

I'm trying to sync my music to my new Z1 compact.
I'm getting write speeds of 0-100kb/s.
At this rate it might take me a whole week to sync my music.
Is this singular to me or are others having this problem?

Hi FrancescoZZ,
I'm sorry to hear that you're disappointed with Bridge. We have had reports of this before, and are working on constantly improving the software.
In order for me to help you, please answer the following questions:
1. Are you using the latest version of Bridge?
2. What's your OSX version, and how much RAM does your computer have?
3. Could you provide me with error logs, which could help determine what's causing the problem?
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
David

Sony bridge for mac pop up won't get removed from my macbook pro

I tried removing the Sony Ericsson Bridge for Mac app from my macbook by moving it into trash. However, I keep getting this Sony Bridge Helper Pop Up on startup. It is now getting very frustrating. Would anyone know how to completely remove this app from the mac?

Contact the app developer for their uninstallation instructions.

Sony bridge for mac RESTORE phone not working after exchange xperia from Sony

Hi everyone,I have been sent an exchange unit from Sony to replace my previous xperia zThis phone has an older imei number than mine and wont allow me to restore using the Sony Bridge for Mac softwareIs this because of the different imei number???i have lots of notes, messages stored in a previous backup using the Sony bridge for mac softwareWhich i need to retrieve onto the "second hand Marked and scratched exchange unit" which Sony have sent me DOES anyone have a sollution to this please Thanks in advance... Steve

Hi Echo_steve Unfortunately, as I expected, you're not able to restore to another phone. However, there is one possible solution, but there is no guarantee it will work and it might mess things upp so you'll have to do it on your own risk. I'm afraid that's the best I can do for now. Here's how to work around the restore block. Again, use this with caution as there's no guarantee it will work. Also make sure Bridge isn't running when you attempt this:- Do a backup of the new phone
- goto ~/Library/Application Support/Sony Ericsson Bridge for Mac/
- Go to the "Backups" folder and find the backup sets
- Try to locate the old backup folder and rename it to the name of the new backup.This can be quite tricky, as the folders are named things like "CB5A1JYXNQ". But basically, if the backup set of the old phone is named "ABCDEF01" and the backup set of the new phone is "ABCDEF02", it should be enough to remove (or rename) the new backup set and rename the old one to "ABCDEF02".
Again, I'm sorry there's no easy fix. Please let me know if it works for you. Best Regards, David

Cannot select iTunes videos for sync with Sony Bridge for Mac version 3.6

Hi,
I have a Sony xperia T.
I am running Sony Bridge for Mac version 3.6 (the latest I think)
I would like to sync a couple of movies to my phone so I can take them with me when travelling, but the itunes library movies are "greyed out" and I cannot select them to enable them to sync.
I cannot see why.
Also some of my music is the same - some albums are "greyed out" and cannot be selected.
Anyone else seen this and worled out the solution ?
if so - please advise !
Hewey

They are probably DRM protected, if so, you wont be able to transfer them
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Problem with Xperia P and Sony Bridge for Mac

hi there,
I'm trying to update my Xperia P to ICS and, since I've not received any notification, I'm using Sony Bridge for Mac (my phone is not firmware branded).
So, i plug my phone at the mac, starting Bridge and wait for the download... until my phone turn off itself and Bridge advice me that no phone is connected. How can i solve?
Thanks

Unfortunately it's not possible to get back to Android 2.3 if you have updated to Android 4.0 I'm afraid.
To be able to sort it out and get the phone back to the way it should be - now slow or "laggy" - I'd recommend you to try performing a repair of your phone's software first of all.
Just follow the instruction above given by my colleague Samuel and you'll hopefully easily solve the issue. Fingers crossed!
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Browse files on Xperia device - Sony Bridge for Mac

is it just me, or is using the Sony bridge for mac's "Browse files on Xperia device" pretty useless?
Sure you can see what files are on the device, but if you right click there are no options... you can't hit space bar to view pics on the device and even double clicking on a file does NOTHING! Isn't there something else I could rather use other than Sony Bridge for Mac to view my devices files?

Not a Mac expert but with Windows based systems you can open the Computers connected devices page and then open the device to view files meaning Pc Companion is not needed
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Sony bridge for Mac 10.6.8

Hi,I'm trying to install the sony bridge for mac (last version) on my Mac 10.6.8 and it didn't run because the application want a 10.7 version Could you help me please. My new Z3 compact is waiting for your help!Thanks

Thommo your answers are absolutly unhelpfull are you aware many mac users are stuck with 10.6.8 your only anwer is buy a new computer I don't need to sync with sony servers , i only need to transfer files from phone to computer so the old piece of software would be perfect I lost it in a bad crash but it worked perfectly well for this use and still would if someone made it available. I'm not sure Nature can't be fooled , nor do i understand what technology has to do with whatever concept of Nature P. Feynman is refering to by the way SONY does assert it's bridge for mac works on 10.6.8 well it **bleep** does not. Thanks for a usefull answer

Old podcasts in Sony Bridge for Mac

Hi,
I am trying to get rid of old podcasts that are not even on my hard disk or in iTunes anymore but are still being displayed in Sony Bridge, very annoying..
No way of removing them?
Thanks for your support!
Biofides

Hi David,
Kept you waiting fort some months (see your reply):
The issue is that Sony Bridge for Mac keeps on displaying podcasts that have long been erased from iTunes and from my hard disk. I thought that Sony Bridge would automatically remove them also from its own fils but it doesn't. So I am stuck with old podcasts in Sony Bridge, or at least the titles of those, and I can't get rid of them in Sony Bridge. Very annoying... (They are displayed in the podcast list in iTunes within Sony Bridge): see for example the 'Arinze podcast' in the schreenshot, included in this post.
Hopefully you get the point now and you can helop me out. Many thanks!
Vincent

Sony Bridge for Mac wanted an update, and phone won't switch on now!

Hello
Today I was trying to transfer some files from my phone to my Mac. When I connected my phone the Sony Bridge for Mac has asked me if I would like to update so I clicked yes and it began updating, with my phone connected. Then out of sudden, my phone switched off and it won't switch back on. It will only vibrate and show the Sony logo but won't go any futher. I tried the combination of vol+ and on/off button and many others, but nothing works!! I need my phone very urgently at work, and I really don't want to loose any files!!!
Please help!
Solved!
Go to Solution.

It sounds more like you had a system firmware update and you may have disconnected your phone as this process was happening - All you can do I'm afraid to say is a system repair but this will erase all data on your phone
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Can't sync iPhoto albums with Sony Bridge for Mac

When I connect the Sony Xperia Z3 compact to the mac the Sony Bridge for Mac shows up. I select the option to explore iPhoto. At first nothing shows up (Sony developers, it would be nice to at least show a spinner or progress bar) but after a while events appear. However all other picture categories (faces, albums, pictures or last importation) don't show up.
Since I prefer to organize pictures by albums rather than events I can't sync anything, as I have no options to check. I'm using Sony Bridge for Mac 3.8.3(3831) and iPhoto 9.5.3 (902.17). Does somebody know how to solve this?
Solved!
Go to Solution.

Hi Asle!
I'm very sorry to hear that you have a problem with BFM.
I will try to help but I need some more information.
(1) The build number of your phone
(2) The android version you are using
(3) The version of iPhoto
It would also be very nice if you can send me the error logs.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me
Best regards
Fredrik

Big problem - Sony Bridge for Mac not working

About Sony Bridge for Mac, on my Mac OS X 10.8.4 system always stops responding in the "Retrieving Xperia information" stage. Then the system memory footprint up to 5.42G. I do not know why, but I do not believe this is a Sony product. Has now led me to the Mac system completely unable to sync my Xperia Z Ultra phones. My Sony Bridge for Mac version 3.4 . Both came with the phone or from the official website to download a version , are the fault persists . Please give a solution.

Could you please send me your details in a PM, and I will forward this.
Make a relevant topic and include the following.
Name:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:
- Community Manager Sony Xperia Support Forum
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If you want to get in touch with the local support team for your country please visit our contact page.

Bugs report for Sony Bridge for Mac

Hello,
I'd like to report two bugs on the Sony Bridge for Mac software, thanks to inform the development team about them:
- Conflict between Sony Bridge for Mac and the Image Capture (more precisely the PTPCamera process):
When the Xperia smartphone is connected to a Mac, after 30 to 40 seconds a process called PTPCamera start to analyze the pictures inside the device. This process is a subprocess used by the Image Capture software, which is included with Mac OS X and allows to retrieve pictures from an APN.
If Sony Bridge for Mac is launched too early, before the PTPCamera process finish its work, than Sony Bridge fails to recognize the phone and invite to try to unplug and replug it. In fact this is a pretty bad advice in that case, as unpluging and repluging will make the PTPCamera process to restart from the beginning.
If we wait patiently for a few minutes (between 3 to 5 minutes, depending on the amount of pictures in the phone) that the PTPCamera process finish its work (we can monitor its CPU usage using Activity Monitor to know if it's working or not), and than we laucnh Sony Bridge, the phone recognition works just fine.
Knowing that, it'd be great if the development team can work on that issue so that Sony Bridge works even if PTPCamera (and so Image Capture) is running, even if it implies a longer necesary time to recognize the phone.
- Other bug: If the amount of data transfered to the phone is important, Sony Bridge may freeze in the middle of the transfer
For example, I've a music library of about 2000 songs representing 12GB of data. If I try to transfer it all at once, Sony Bridge will freeze after some time.
This occurs either when using the iTunes synchronization option of Sony Bridge, or using the file explorer.
Also the transfer speed is very low.
A workaround to that issue is either to transfer small amount of data at a time, but it's not very practical.
Configuration used:
MacBook Pro Core i7 2.3GHz
8GB RAM
Sony Bridge for Mac 2.2
Xperia S with Android 2.3.7 and update 6.0.A.3.73 installed
To reproduce these issues I recommend to test with a phone containing a lot of data inside, both in music (I have 12GB of music) and pictures (I've about 100 pictures), this would greatly help fixing these bugs and testing the software stabiltity and performances.
Best Regards

Hi and thank you for posting. I have highlighted this thread to one of my colleagues working with Bridge for Mac. I hope he can get something useful out of it.
Thanks for posting!
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Bridge for Mac by Sony

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