Bridge for mac issues

I have 128gb class 10 sd card as external storage but when i goto bridge for mac>>browse/manage files on device, i cannot do anything other than look at the files on internal/external storage..i can't do anything with them??? what is the point of this feature?
I also cannot use file commander to do anything other than transfer music to sd card. The music files all appear on the sd card as individual music files and not as albums and i cannot create folders to the sd card. This means that I have nearly 2000 music files listed on the sd card. When i run anyone of the music players i have they all appear as contained within an album...so difficult, not straight forward at all.

Using the browse/manage files you can manually copy files to/from your phone. Also open Finder and then use drag and drop to copy files.
To create a folder using File Commander, tap the "+" at the lower left and select "Folder" and type a name for the folder.
 - Official Sony Xperia Support Staff
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If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

  • Bridge for Mac 2.0 issues? xperia play

    I updated bridge for mac to 2.0 but it can not find my phone if in media transfer mode. it will find it in mass storage mode, and offers to update software. it then instructs me to disconnect and switch to media transfer mode. i do this, reconnect, but will not find phone.  suggestions?
    i have tried reboot phone, computer, bridge etc etc.

    Hi,
    This is really odd. I'm trying the Play right now and it's connecting and working fine in MTP mode.
    Don't you get any error messages or anything, it simply ignores the phone? Do you know which Mac OS version you are using?
    I'm somewhat out of ideas on this one since you have tried all the obvious, but here are a few:
    - Make sure you have an SD Card inserted in the phone (but I guess you do since I don't think MSC would work otherwise)
    - Android File Transfer can sometimes conflict with SE phones. In case you have AFT installed, make sure it doesn't autostart when the phone is connected
    - iPhoto could previously conflict with Bridge as well (although that should have been sorted with the 2.0 release). Make sure that iPhoto doesn't autostart when the phone is connected.
    - There are some black magic stuff that has worked before if the MTP connection on the phone is the problem, including removing and readding the SD Card or go to the Media browser and simply browse through some music just before you connect.
    Also note that, if you're only interested in the update, you can always try the File->Restore... option where you can manually select which phone you have and follow the instructions to update but ***please note that this will probably erase all content on your phone ***

  • Detailed Software Repair Instructions using Pc Companion(Win)or Bridge for MAC. (Update 8/5/2014)

    We have an extended guide that should help you repair the system of your phone. This instructions are valid for all Android based units and for some legacy Sony Ericsson models(The list of phones that can be used with the application is displayed in Step 9 of the process). please follow the instructions carefully: Turn the phone off and disconnect it from the computer.  1. Visit this link:http://www.sonymobile.com/us/tools/pc-companion/Click on Download PC companion2.Run the software After the installation the first screen will show you the PC Companion Startup Guide which gives you a brief explanation on the main modules of PC companion (Support Zone, Xperia Transfer, Contact setup and Media Go) Keep clicking next.3.Now you will see the screen with the different modules.Select Support Zone> Click Start.  The program will download the module. Then click on start on Phone/Tablet Software update. (Here you can choose to update an accessory, go to step 14 for instructions) Note: At this point if you get an error stating that "unable to install update components" or "server is busy" Please proceed to step 13 . If you not see that error then continue with step 4.
    4. The program will show a window saying "could not find phone/Tablet” Do not Connect phone instead select Repair my phone/tablet. This will bring you to a window with a warning that says "data will be lost" (do you want to continue) Select to continue (Data in the phone will be deleted, only data in the SD card will remain. Make sure you have done all proper backups if possible)6. The program will issue a second warning stating that “data saved in the phone /tablet will be overwritten during the update of your phone”. Click on the checkmark box next to the acceptance text and select Next to continue.7. Next the computer will download the necessary files (Prepare stage, this can take several minutes depending on the speed of your connection) and then its done it will show you a list of recommendations for a successful update operation. When you are done reading this section click on the checkmark box and press Continue8. Next you will get a Battery level warning that states that your phone should have at least 80% battery. (If the issue in the phone does not permit the unit from turning on, then charge it connected to the wall charger for at least 2 hours and then comeback to this step) Then click on the checkmark and select Next9. Choose the Phone from the list then click on "next" then you will see a new section telling you how to connect the phone. (don't connect it yet) Again, at this point the phone must be off and disconnected from the PC. 10.. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of  "Installing drivers" will appear before the message of "the update of your phone has started..."  is shown.) 11. If you failed to follow the steps correctly the phone will turn on. If this happens disconnect the phone from the cable, turn it off and repeat from step 10). 12. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the key) then wait for the update to finish and follow instructions on screen to disconnect the unit.  End of process. ----------------------------------------------------------------------If the software fails to install:13. If "unable to install update components" 1. Close Pc companion 2. Install Java from: http://www.java.com 3. start Pc companion again and try to do the software unlock process once more. 14.Select Accessories software update. Click on start and the computer will download the necessary files (Prepare Stage) it will take several minutes. Then follow the instructions from step 8.  Note: Some computers may block the installation of the update service, if this happens use this:http://www.sonymobile.com/us/tools/update-service/ this is the Standalone update software. (Not globally available)If the Phone is unresponsive (Then do this extra step and when done proceed to redo the repair process:Press and hold the power button and the volume up button at the same time for 10 to 15 seconds. This will reset the unit)Note: This procedure does not work for the Xperia Play R800x (Verizon and other Non SIM card variants of the Xperia play that lack MTP support.  It does work for the R800a At&t's model)Bridge For Mac instructions on my post below. Valid for all Android based units and most java Sony Ericsson units. 

    Here are the basic Steps for Bridge for MAC.Download Bridge for MAC from:http://www.sonymobile.com/gb/tools/bridge-for-mac/The phone should not be connected to the MAC.
    The phone should be off.After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
    This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
    Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
    This will take you to the Connection Procedure Screen. Follow the instructions in the screen and click on continue*.
    *One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC

  • Unable to perform update with Sony Bridge for Mac

    I have not been able to update my Xperia Z1 (model C6906) through Sony Bridge for Mac.
    While attempting this in SBM version 3.5 the following messages would appear:
    There was an issue with the update engine. Please contact technical support. (reason:failed to start local server)
    then:
    There was an issue with the update engine. Please contact technical support. (reason:failed to parse installer XML(code 11))
    SBM has now updated to version 3.6(3602) and still no luck. The software is able to download the update engine but then remains stuck in the initializing phase, talking to update engine.
    My phone is at build# 14.1.G.2.257. The proposed update seems minor, as the build # doesn't change but it would be great to have this issue resolved in time for kitkat 4.4
    There doesn't appear to be a problem with the phone as the staff at the Sony Store were able to perform my initial out of the box update with PC Companion.
    My Mac is running  OS10.9 and the java version is 1.6.0_65
    Any advice would be much appreciated

    In the mean time it would be worth updating the version of java you are running on your MAC:
    http://www.java.com/en/download/help/mac_java_update.xml
    Don't forget to mark posts that answers the topic as Accepted Solution. 
    If you find any post helpful, press Kudos.
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Bridge for Mac by Sony

    Dear Members,
    I am not sure whether this question is appropriate in this section.  Still, I would like to get the expert answer for my annoying issues.
    I bought a Sony Xperia Z mobile phone a couple of days back.  I installed Bridge for Mac, which is an exclusive interface application for sync iTunes, iPhoto etc.  Ever since I installed as instructed by Sony website, whenever I run this app, it ***** all the memory and my computer stalls.  Initially the speed of my computer is OK and after a few minutes, the beach ball revolves and i could do nothing about it.  I searched in different Sony Mobile forums and elsewhere in internet.  I could just read about the similar complaints.  But, according to sony cunstomer care replies, for those queiries, they claim it works fine with them.  I dont understand.  I removed this app and re installed.  if there is any suggestion regard to Mac settings, I would welcome and follow the instructions.  Thanks in advance. 

    Hi there,
    First of all you need to turn off the phone:
    Press and hold "Power Button" and "Volume Up" at the same time for 10 seconds (until you feel 3 vibrations) = Force shutdown.
    Then charge the battery for at least an hour.
    After that follow these steps:
    "The phone should not be connected to the MAC.
    The phone should be off.
    After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)
    In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
    This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
    Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
    This will take you to the Connection Procedure Screen.
    Follow the instructions in the screen and click on continue*.
    *One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC."
    http://talk.sonymobile.com/t5/Xperia-Ion/Detailed-Software-Repair-Instructions-using-Pc-Companion-Wi...
    There is nothing impossible to him who will try.  A. t. G. (356BC - 323BC)

  • Bridge for Mac loses connection with Xperia E4g

    I am using a brand new Xperia E4g dual with Mac and PCs. At the beginning, the application was performing correctly, now, BfM starts, recognizes the phone and after a while ist says "Connection problems" and I cannot access the unit anymore (looks lik e a  timeout issue). Tried two different Mac plattforms with different OS version, same result, tried PC Companion platform, works fine, any help? Might there be a cache file which should be deleted?
    BfM Version 4.0 (4003)

    Hi Kazawaza!
    Hi I have been in contact with the development crew now.
    Sorry for a late reply.
    They don't know what the problem is.
    So can you please send me your log-file so I can forward the log-file to the development crew.
    Here’s how to get error logs from Sony Bridge for Mac:
    1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
    2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
    3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
    4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
    5. PM a dropbox link with the file to me
    Best regard
    Fredrik

  • Bridge for Mac Keeps Crashing

    Hi,
    Bridge for Mac keeps crashing once it's finished retrieving information from the phone.
    Is it possible to look into this?
    Thanks.

    This issue has been up here on the forums before, please check this thread:
    http://talk.sonymobile.com/thread/101146
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Problem with Xperia P and Sony Bridge for Mac

    hi there,
    I'm trying to update my Xperia P to ICS and, since I've not received any notification, I'm using Sony Bridge for Mac (my phone is not firmware branded).
    So, i plug my phone at the mac, starting Bridge and wait for the download... until my phone turn off itself and Bridge advice me that no phone is connected. How can i solve?
    Thanks

    Unfortunately it's not possible to get back to Android 2.3 if you have updated to Android 4.0 I'm afraid.
    To be able to sort it out and get the phone back to the way it should be - now slow or "laggy" - I'd recommend you to try performing a repair of your phone's software first of all.
    Just follow the instruction above given by my colleague Samuel and you'll hopefully easily solve the issue. Fingers crossed!
    What do you think about this forum? Let us know by doing this short survey.

  • Old podcasts in Sony Bridge for Mac

    Hi,
    I am trying to get rid of old podcasts that are not even on my hard disk or in iTunes anymore but are still being displayed in Sony Bridge, very annoying.. 
    No way of removing them? 
    Thanks for your support!
    Biofides

    Hi David,
    Kept you waiting fort some months (see your reply):
    The issue is that Sony Bridge for Mac keeps on displaying podcasts that have long been erased from iTunes and from my hard disk. I thought that Sony Bridge would automatically remove them also from its own fils but it doesn't. So I am stuck with old podcasts in Sony Bridge, or at least the titles of those, and I can't get rid of them in Sony Bridge. Very annoying... (They are displayed in the podcast list in iTunes within Sony Bridge): see for example the 'Arinze podcast' in the schreenshot, included in this post. 
    Hopefully you get the point now and you can helop me out. Many thanks!
    Vincent

  • 404 error when trying to download Bridge for Mac

    When I click the link to try to download Bridge for Mac, I get the following error message:
    404 Not Found
    Code: NoSuchKey
    Message: The specified key does not exist.
    Key: Software Downloads/Bridge for Mac/SonyBridgeForMac_web.dmg/index.html
    RequestId: 59C037EE02A1D9D2
    HostId: AgpZwUgJY+NT7eqlHdvge/PETeckhrg9pdqf0VzQxzwNuaUwhL3kTwL/hByrV/dbTwaM+EBrUkY=

    Hi JBK,
    Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I have just tested the file for you, I have not been able to replicate the issue. I do suggest following the instructions supplied by Uliwooly above.
    I am sorry for the inconvenience this may cause.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Wont backup (Sony Bridge for Mac - Xperia z3 Compact)

    Sounds weird yet I had the same issue for months. Now ive updated the software on the phone and ....make sure that your phone is unlocked when plugged into the PC..when its unlocked it recognises the phone and backup works...just worth retrying.

     The headphone jack?  What if you uninstall and reinstall Bridge   PC Companion (PCC)  Bridge (for Mac)   Alternatives on How to backup Xperias http://talk.sonymobile.com/thread/36355 

  • Bugs report for Sony Bridge for Mac

    Hello,
    I'd like to report two bugs on the Sony Bridge for Mac software, thanks to inform the development team about them:
    - Conflict between Sony Bridge for Mac and the Image Capture (more precisely the PTPCamera process):
    When the Xperia smartphone is connected to a Mac, after 30 to 40 seconds a process called PTPCamera start to analyze the pictures inside the device. This process is a subprocess used by the Image Capture software, which is included with Mac OS X and allows to retrieve pictures from an APN.
    If Sony Bridge for Mac is launched too early, before the PTPCamera process finish its work, than Sony Bridge fails to recognize the phone and invite to try to unplug and replug it. In fact this is a pretty bad advice in that case, as unpluging and repluging will make the PTPCamera process to restart from the beginning.
    If we wait patiently for a few minutes (between 3 to 5 minutes, depending on the amount of pictures in the phone) that the PTPCamera process finish its work (we can monitor its CPU usage using Activity Monitor to know if it's working or not), and than we laucnh Sony Bridge, the phone recognition works just fine.
    Knowing that, it'd be great if the development team can work on that issue so that Sony Bridge works even if PTPCamera (and so Image Capture) is running, even if it implies a longer necesary time to recognize the phone.
    - Other bug: If the amount of data transfered to the phone is important, Sony Bridge may freeze in the middle of the transfer
    For example, I've a music library of about 2000 songs representing 12GB of data. If I try to transfer it all at once, Sony Bridge will freeze after some time.
    This occurs either when using the iTunes synchronization option of Sony Bridge, or using the file explorer.
    Also the transfer speed is very low.
    A workaround to that issue is either to transfer small amount of data at a time, but it's not very practical.
    Configuration used:
    MacBook Pro Core i7 2.3GHz
    8GB RAM
    Sony Bridge for Mac 2.2
    Xperia S with Android 2.3.7 and update 6.0.A.3.73 installed
    To reproduce these issues I recommend to test with a phone containing a lot of data inside, both in music (I have 12GB of music) and pictures (I've about 100 pictures), this would greatly help fixing these bugs and testing the software stabiltity and performances.
    Best Regards

    Hi and thank you for posting. I have highlighted this thread to one of my colleagues working with Bridge for Mac. I hope he can get something useful out of it.
    Thanks for posting!
    What do you think about this forum? Let us know by doing this short survey.

  • Help for using camera raw in PSE 8/Bridge for Mac for the Canon 7D

    Recently purchasing the Canon 7D, taking a few test photos in Raw, then trying to use Camera Raw in PSE8/Bridge for Mac is a problem.  I cannot figure it out.  Can anyone help this frustrated, novice computer user?

    You need to update the camera raw plug-in for bridge and PSE 8 separately (they use two different copies). In Bridge, just go to Help>Updates which will install, I think, ACR 5.7, which  works with your camera. (You can't update bridge beyond that version).
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    http://www.adobe.com/support/downloads/product.jsp?product=40&platform=Macintosh
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  • Problems with Bridge for Mac 3.7

    I've been using Bridge for Mac for a while without any problems, but since it downloaded the 3.7 update it won't recognize my phone. When I connect, it thinks for a few seconds, then says it cannot connect. I've tried deleting and redownloading the app, and deleting any relevant system files I can find. If I connect it in Windows with the same cable and through the same USB port, PC Companion recognizes it no problem. Any idea what's going on here?

    Hi mcilwr01,
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    Here’s how to get error logs from Sony Bridge for Mac:
    1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
    2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
    3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
    4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
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    We are working on solving the problems of 3.7 as fast as possible, I apologize for not having a solution for you right now.
    Best Regards,
    David

  • Sony Bridge for Mac doesn't work with my Sony Xperia J

    I have installed Sony Bridge for Mac version 3.7.1, but it won't connect to my Sony Xperia J which I have only had for 3 months.
    I get the error "Could not connect to your Xperia device. Please disconnect and reconnect it again. Restart the device if the problem persists". All the time.
    I have tried all of the suggestions in the error message. I have also tried reinstalling Sony Bridge for Mac, to no avail.
    I am running Mac OS X 10.9.2 on an iMac. I am also using the correct USB lead - the one supplied with the phone.
    The Mac system log shows this error:
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    I am seriously thinking of getting rid of this phone and getting one that works properly with the Mac - ie, not a Sony phone. Sony always seem to have problems with supporting Macs, for some bizarre reason.

    Hi Yorkshirecomposer,
    I will ask the development crew about the system log error. Additionally, could you provide me with error logs to send them as well?
    Here’s how to get error logs from Sony Bridge for Mac: 
    1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
    2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
    3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
    4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
    5. PM that file to me or post the contents here
    Best Regards,
    David

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