Bridge for Mac loses connection with Xperia E4g

I am using a brand new Xperia E4g dual with Mac and PCs. At the beginning, the application was performing correctly, now, BfM starts, recognizes the phone and after a while ist says "Connection problems" and I cannot access the unit anymore (looks lik e a timeout issue). Tried two different Mac plattforms with different OS version, same result, tried PC Companion platform, works fine, any help? Might there be a cache file which should be deleted?
BfM Version 4.0 (4003)

Hi Kazawaza!
Hi I have been in contact with the development crew now.
Sorry for a late reply.
They don't know what the problem is.
So can you please send me your log-file so I can forward the log-file to the development crew.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM a dropbox link with the file to me
Best regard
Fredrik

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Hi Koalabravo,
I'm sorry Bridge didn't work for you. If you give it another chance, you could send me error logs and I'll have the development crew look at your problems.
In that case, here's how to get error logs from Bridge:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
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I have installed Sony Bridge for Mac version 3.7.1, but it won't connect to my Sony Xperia J which I have only had for 3 months.
I get the error "Could not connect to your Xperia device. Please disconnect and reconnect it again. Restart the device if the problem persists". All the time.
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I am running Mac OS X 10.9.2 on an iMac. I am also using the correct USB lead - the one supplied with the phone.
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Apr 3 20:42:35 robins-imac.default Sony Ericsson Bridge for Mac[973]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
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Hi Yorkshirecomposer,
I will ask the development crew about the system log error. Additionally, could you provide me with error logs to send them as well?
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
Best Regards,
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Unfortunately it's not possible to get back to Android 2.3 if you have updated to Android 4.0 I'm afraid.
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I have a Sony Xperia Z3, up to date and an updated version of sony bridge for Mac, so there isnt any problems there for a start.
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Hi richardackroyd!
Sorry to hear about your problems.
It's hard for me to know exactly what causes the problems.
Can you please send me the error-logs for both the probems.
So I can forward them to the development team.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM me a open dropbox link withe the files.
Best regards
Fredrik

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I am using a Xperia Arc (LT15i) android version 2.3.4. I haven't updated this phone in ages and it is build number 4.0.2.A.0.62.
I'm using Sony Bridge for Mac 3.2(3202).
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Hi Dantroy,
I apologize for the delay in an answer. Do you get any error messages when trying to connect the phone in MTP mode or does nothing happen at all?
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Here's how to get error logs out of Bridge:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
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Kind Regards,
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Can I update an Xperia E with bridge for mac? At the moment when I connect the phone, the backup option is greyed out. I read elsewhere on the forum that I may not be able to back up if the phone's memory is too full. How full, exactly, is too full?
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For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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Hi Asle!
I'm very sorry to hear that you have a problem with BFM.
I will try to help but I need some more information.
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It would also be very nice if you can send me the error logs.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me
Best regards
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In the mean time it would be worth updating the version of java you are running on your MAC:
http://www.java.com/en/download/help/mac_java_update.xml
Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
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Hi mcilwr01,
I'm sorry Bridge isn't working for you, and I understand you're upset.
Could you please send me error logs that I can forward to the development crew? Otherwise it's near impossible to tell what's causing your problems.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
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Best Regards,
David

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I have a Sony xperia T.
I am running Sony Bridge for Mac version 3.6 (the latest I think)
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They are probably DRM protected, if so, you wont be able to transfer them
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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