Bringing in Stereo Headset to Genius Bar

I am schedules for a Genius Bar appointment this evening and this will be my first time. I am bringing in the Stereo Headset that came with my iPhone for repair/replacement. Unfortunately, I left my phone at a friend's house overnight and am unsure on how procedures will go at the store to get my headset fixed. I have the serial number with me but am unsure if that is sufficient.

The serial number should be sufficient.
If it is determined that your earbuds need to be fixed, the earbuds will be exchanged under warranty.

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My hdd on my 2013 mbp has completely disappeared, do I need to bring it in to the genius bar?

it's been almost exactly a year with my 2013 macbook pro, and all of a sudden a few days ago I had to force quit it and when I tried to boot it up again I got the flashing question mark folder. I tried internet recovery but my hard drive disk isn't showing up where it's supposed to. I think I have a few days left on my warranty, should I just bring it in to the genius bar?

You can try some of this:
Resolve startup issues and perform disk maintenance with ...
Your Mac won't start up in Mac OS X - Apple Support
But you probably will want to take it in while it is still under warranty.

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?

My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

I want to transfer pictures from my iphone 4 to a hardrive, but the problem is i dont know how. Can the genius bar help me with that, and can they possibly do this for me if i bring my iphone and hard drive with me there. Also if there is a cost, how much

I want to transfer pictures from my iphone 4 to a hardrive, but the problem is i dont know how. Can the genius bar help me with that, and can they possibly do this for me if i bring my iphone and hard drive with me there. Also if there is a cost, how much?

iOS: Importing personal photos and videos from iOS devices to your computer

Macbook pro late 2011, completely messed up, everything I click it brings up beachball very slow, blue ray and hd unwatchable as it jerks. genius bar app didnt help at all, very disappointed, can some1 help me?

Macbook pro late 2011, completely messed up, a macbook pro of this year should not be operating like this, everything I click it brings up beachball very slow, blue ray and hd unwatchable as it jerks. genius bar app didnt help at all, very disappointed, can some1 help me?

You have a hardware problem. It is probably the hard drive is either to full, not enough free space, or it is starting to fail.
If you have an external drive connec that to the system and use the Recovery HD, Command + r keys at startup, to install a clean fresh copy of OS X Lion on the external then run the system from that. It will be slower but if you don't get the beachball then that is the sign your internal drive is on its way out or is filled up with files and not enough free space.

I updated to maverick, and maybe it's a coincidence but my left shift key doesn't work unless i really press it down. Is there any way to fix this without bringing it into the Genius Bar?

i updated to maverick, and maybe it's a coincidence but my left shift key doesn't work unless i really press it down. Is there any way to fix this without bringing it into the Genius Bar?

Plugins usually are installed externally to Firefox. However, you can disable them in Firefox so that Firefox does not use them.
SearchReset is supposed to automate the task of resetting certain preferences, but you still can edit them manually if necessary.
'''''Address Bar Search'''''
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''keyword''' and pause while the list is filtered
(3) Right-click '''keyword.URL''' and choose Reset. This should restore Google as the default for address bar search.
Does that work?
'''''Search Box'''''
Usually it works to choose your preferred search engine from the drop-down. To remove an unwanted search engine plugin, usually the Manage Search Engines... choice at the bottom of the drop-down takes care of it.
Do either of those work?
There might be another way to hijack that search box; I think some of the other frequent responders probably are more familiar with it than I am.

Should I bring an external hard drive to Genius Bar when taking in my Macbook?

Hi,
I have an appointment with the Genius Bar at my Apple store today after my Macbook refused to boot up last night. Though I have heard several helpful hints, I'm too skeptical of my own abilities to repair the computer myself! It's an 07 Macbook, so it's time is almost up, anyway - all I want is to successfully transfer what data I haven't backed up off of that hard drive to my external hard drive before I buy a new Mac.
Should I bring my external hard drive with me to my appointment? Is that something that would happen at that time? If they are able to access it, would they be able to help me transfer the data?
I don't know what to expect, and all I care about is backing up those last few files that are trapped on my potentially done-for computer!
Thanks for any suggestions.
-J

Definitely bring the hard drive. This could be your last chance to save that data.
As a side note, please please please take this lesson to heart - any data that you do not want to lose must be kept in at least two places. By preference, in different physical locations. Get a backup plan for your new computer and use it. You'll be glad you did.
Best of luck.

TS2634 Do I have to make a reservation for the Genius Bar to bring my earpods, that just failed.

I bought my EarPods seperatly by mail from Apple 6 months ago. I have everything that came with it in the box (letter and EarPods box). They just failed on me, and i was wondering, since the 1 year warranty is still avalibe, do i have to make a reserveation for the Genius Bar to get them exchange.
Thanl you for the help.

To make on:
Apple Retail Store - Genius Bar

Ipod touch stereo headsets

I have a ipod touch 4g with ios 5 and i am looking for bluetooth stereo headsets .so while using the bluetooth headset will i be able to use the mic in it for facetime and other voip features or the headset can only be used for listening to songs. As i read some where that ipod doesn not support mics on the bluetooth headsets

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.

To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?

Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future

Mac book pro 10.5.7 sleep issue..... not even sydney genius bar can help me

ok hey guys, this is my first ever post on a support forum so please help me out!
I'll give any specific hardware info if needed later on but this is the basics:
i have had my mbp for over a year and 6months into it my mbp started going into sleep mode for no reason ...and no im not simple the energy settings are set to never sleep so its not that. Since then i have tried and tested everything under the sun to resolve the issue i have been to the genius bar and booked it in several times, each time they tell me they can not find any problem. I have had the logic board replaced - i have tried removing the p.list files, resetting pram thingy the battery test thing....everything...i have looked on endless forums for a resolution but nothing works!, it will go to sleep at random times generally when im doing alot of things on it it can run fine for days maybe sometime weeks but then its starts playing up again. When it does sleep the screen goes blank and the power light pulses but worst it cuts the internet connection which is terrible coz i have a time capsule and it cuts that link as well and messes that up entirely! sometimes it will just keep cutting out every 20-40 seconds untill i wake it by tapping the space bar or moving my mouse sometimes it just shuts down completely - i have done a compete erase & reinstall but ill b honest i still reinstalled some programs from my backups that cant be downloaded anymore (isquint etc) coz the genius guys said maybe a program is corrupting the hardware but if anyone has any ANY ideas or has the same problem please! tell me - im sure i could add more info n stuff but if u want 2 ask me specifics then i will answer anything to help
thanx again guys.
i should say at this point the only relief im getting to stop it from sleeping is if i disconnect the power adapter and use the battery that seems to stop it, but it has crashed(slept) on battery power as well but as of today doing this seems to help ....hasn't crashed since writting this! LOL

Has anyone got any assumptions on suspect software that may cause my problem??
I see that louie has a possible response for you. I had forgotten about that problem.
lastfm, transmission or handbrake. Can anyone confim issues after installing these apps?
if not these softwares then im convinced im dealing with a power issue.
I would be doubtful (although not completely dismissive) of anything like these being the source of your problem.
the genius bar has said it may b an enviromental issue. this also may be the case, tho not so much recently. They said perhaps magnectic fields may cause it 2 go 2 sleep and its true moving my MBP around does seem to settle it for instance if i move it out of my room im yet to see any of my sleep issues occur
The movement sensor might be involved, as also louie's excellent suggestion of the temp sensor. It is difficult to know how to test these effectively and might need more tools than the GB can muster.
But i dont live in a electricity tower and i did move my MBP to the other side of my room where it worked for a good month - and then started again with the sparatic sleeping.
It is hard to disprove a negative. The only way to bring some sort of evidence to the table if there were some such interference would be to use the computer for an extended period away from where you are using it now. If it works without problem in (say) Starbucks or some other neutral area, and then fails within a few minutes of returning to your home, then there is something stronger to work with. Then you can start to track down some external source, I would guess.
So i will try a safe start as graham had suggetsed as this seems as a simple enough fix - but i do run a time capsule, ext 1TB HD, Wireless mouse etc ..which i presume will not work in safe mode .... and is the idea to just keep safe mode on untill it does crash again or will just starting up on safe mode then restarting solve the issue?
Time Machine ought to work in Safe Mode; and I would not suggest working that way for a lengthy period of time: just to start it up perhaps to clear something that is interfering. But what you write here is of interest: (A) The HD -- what is it (brand, etc, and how formatted) and how connected; plus the wireless mouse? What brand is that (and I presume you mean Bluetooth)?
As for A weak diode..I dunno what that is or how 2 check it
Right. I couldn't either, and most shops won't: they would just replace the board. There is a shop here . . . but that is too far for you.
i think the battery is ok ..as i said it performs better at this point when i disconnect the power...but not always... i had a terrible day yesterday when it would keep going to sleep everytime i reconnected the power, if i try 2 persist it will keep going back 2 sleep ever 30 seconds untill i eaither just leave it be for a while or untill it just turns off completely!
That suggests, as I mentioned earlier, something awry with the battery/power combination; especially if the performance is not consistent. A battery should deteriorate gradually, not come and go.
If it does turn off when i turn it back on it wont even get to the grey apple logo it just keeps turning off after 2-5 seconds (turning off not sleeping)
so im at a loss why that is!
No power. You have to wait a while until the power level is brought up to a workable level.
The power cord seems fine all the pins spring out - the middle spring is smaller than the others tho.
Mine too. That seems OK.
Do post those logs. Someone might see the answer.

The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly. Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly. Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

Yes, if you purchased it in an Apple store, they should be able to assist you. Bring your MBP with you as well as the Drive.
Ciao.

Broken Charger - Genius Bar Appointment

I had had my mac for about 18 months and I have apple care. The charger has frayed and no longer works, I have a genius bar appoitment tomorrow on my break from work. I have been told to bring both the charger and laptop, however I am wary of doing so as we do not have secure lockers at work. Can I just take the charger? Nikki

That is not a question we can answer here, since we are all Apple users / customers like you. But the request seems to be reasonable.
Your computer is necessary to establish the warranty coverage. And obviously since it is broken, the charger is necessary. Personally I see no way out of taking them both in.

Will Genius bar help?

I continue to have a problem with my MAC Pro tower. The bottom line is that it freezes up after inactivity, and I have to shut it down using the power button. Then I have to use my Snow Leopard disk to run the disk utility to clear up the problem "Invalid Volume Directory Count" (can't do it with the regular disk utility). This has been going on for a while, even deleted, formatted and restored my drive, but it is still happening. I have never done so, but does this sound like something that could be taken care of by the Genius Bar? This is my first MAC, and have always had in house service on my PC's, very convenient. I cannot generate this problem, it has a mind of its own. To use the Genius Bar, I would have to bring my tower to the store (not a lightweight), and, based on the nature of the beast, would probably have to leave it. Everything else seems to working fine (monitor, keyboard, mouse, tablet, etc.) so I am hoping that I would only have to bring in the tower. Has anybody had this experience? Can I call my Apple Store to find out what I would need to bring in, or would they tell me when I make a reservation?
Thank you for any suggestions an/or direction.

Buy Alsoft Disk Warrior and run that from a small partition.
Clone your system with SuperDuper.
I would learn how to do system maintenance.
Test your RAM. Memtest/Rember and also run the Apple Hardware Test off the OEM DVD.
You may need to start fresh on a newly formatted hard drive. Also any printer, devices and look for anything that isn't compatible with 10.6.x. And don't restore anything until the problem goes away; and, you have cloned your system to another drive or disk image.
Apple Disk First Aid is not as strong or as reliable as Alsoft's.

I do not have photo id, is that ok when I go to genius bar

My macbook air (11inch)'s ssd failed, its version is mid-2012. I contacted the apple, they told me to book a reservation of genius bar to identify it. The web said I have to bring my photo ID. But I do not have one. What can I do?

How old are you?

Bringing in Stereo Headset to Genius Bar

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