Broad band bundle and Stan offer

I have just signed up for broadband bundle 100gb and cost was $80 a month and a couple of days later there was a new bundle released which was for 200gb and included t-box that is $89 a month but have been told that i cannot change bundles unless i pay cancalation fee,also i have Stan offer but code supplied is not being accepted i rang telstra and they sent out the same code again. Thanksmicksa1

Hello, it may be worth having a discussion with Telstra 24/7 Live Chat

Similar Messages

Broad band router and upgrade

I have been with Bt for many years and I asked for a free up grade I am on Unltd b/band package and have had the router hub 3 for the last 4 years + and not sure why the will not upgrade me for free
I have stared to look round for asimmlar pacage and will need to look as money is not easy comming these days and with all the showing of Jan sales ?

If there is nothing wrong with your present homehub and it is doing everything you want it to do without problems I would be wary of upgrading. Have a look through the forums for problems with the homehub 4 & 5.
The only real "advantage" with the HH4 and 5 is they use AC technology and are dualband.
There is no point in going for a HH5 if you do not have Infinity. The HH4 does the same job but does not have the built in VDSL modem which the HH5 has for Infinity use.
If you re-contract you will probably be offered a HH4 for the cost of postage but if you don't re-contract they will only sell you one and in my opinion you could probably get a better third party router cheaper.

Broad Band /Speeds and contacts??

Hi Newby poster here first time. I appear to have spoken to every nationallity and country in the the universe over the last month with regards to me chasing up a speed fault with my deal with BT, I think I have finally got in touch with "their Expert's" in Exeter and english spoken they appear to be a service to BT only looking at speeds, and know nothing about any exchange problems that may exist, when I asked why Open reach were at the exchange in force ( 3 vans) they had no Idea, I came across this youtube vid still denighed any fault, we have had an artical two weeks running in the local rag and an report on BBC scotland national news last week, but still no fault??    speed tests vary from 1.4 Mbps to 7.89 Mbps now settled down to some 6.1 Mbps and still checking but denigh any fault???
                                                                     777dixie.
Solved!
Go to Solution.

DATE
Time
Bt/global
Down
Up
Ping
Profile
29th
12.00
Bt
6.15
.45
7.15
15.35`
6.16
.45
7.15
17.31
6.48
.45
7.15
18.53
6.22
.4
7.15
21.15
6.70
.45
7.15
30th
12.20
6.9
.45
7.15
16.31
6.46
.45
7.15
1st
12.20
6.14
.45
7.15
16.44
5.75
.45
7.15
22.10
5.51
.45
7.15
2nd
09.45
6.63
.45
7.15
12.52
6.68
.45
7.15
21.42
5.29
.45
7.15
3rd
10.25
5.01
.45
7.15
4th
11.40
6.61
.45
7.15
6.179 ave
6.3 ave min speed
These are the speeds at present prior to this they were as low as   0.5o Mbps and next test 7.1 Mbpson second hub now 03 model, speed problem was on three 3 diffrent PC's in the house so was not a PC fault, spoke to a diffrent person every time contact waas made relating to this fault sent the wrong hub this sent back that helped the fault as it got better when the 3 van's all left the exchange ( I can look out the window and see the small exchange ) again look out the window to see some 25-30 people being filmed ( see youtube vid ) , all I would like to know is how does a customer convince BT that they have a fault? I know they have a fault, the engineers know they have a fault, all the people in the exchange area know that they have a fault, surely you do not have to have a complete detailed summery of all the comunications between BT and myself with regards to this fault, I am not asking for the fault to be repaired with luck this has been done with the work that has been carried out at the said exchange, all I asked was HOW DOES A CUSTOMER CONVINCE BT THERE IS A FAULT??? if this is too difficult then I must be at the wrong Fourm,
                                                                               777dixie

Novatel u720 sprint broad band card

Hi I bought a u720 broad band card by sprint . I tried but cant get it to work with my mac book pro.I need help to get to broad band.

The EVDO forums is quite helpful in this area. The company that supports these forums sells the cards (including the Novatel u720 sprint broad band card) and supports them for Mac. They will sell you the card and Sprint service ($60/month), activate the card and send it to yo with mac drivers ready to go.
Seems like a much better deal than no support from Sprint.
http://booster-antenna.com/index.php?mainpage=product_info&cPath=63&productsid=277
G4 400 & PB G4 400 Mac OS X (10.3.9)

Tried to drag a progam to the trash but each time I did a window pops up and say that i cant moved it to the trash as the application is open.. the program i wish to uninstal is a pre-paid mobile broad band a

I tried to drag the program i wanted to uninstal to the trash but each time i try a window pops up and tells me i cant as the application is open and i know it,s not??? the program i want to uninstal is a pre paid mobile broad band, thank you Marie
I have tried going to the program it self but no where can i find how to uninstal it . I,m getting very frustrated with this C.P as at least with windows you went straight to the control panel and went to ADD/Remove, and clicked onto the program you wanted gone and clicked on it and it uninstaled . GRRR

I assume that the app didn't come with an uninstaller application/script?
If you definitely want to trash it have a look in Activity Monitor and your Login items, as there may be something running in the background that is preventing it being trashed.
System Preferences>Users & Groups (or Accounts depending on OS), Login items tab and delete anything that pertains to the app you want gone.
Next, Utilities Folder>Activity Monitor, have a look to see if there is anything running with the name of the awkward app. Select it and click on the the big red 'quit process' button. Now try and trash it.
If you are still having trouble you could try downloading the free AppCleaner:
http://appcleaner.en.softonic.com/mac

BT broad band and Phone line

Over the last few weeks I have had massive problems with noise issues on the phone at the same time my broadband keeps timing out.
I phoned BT who asked me to speak up over the phone because of the noise, they then checked the line and told me nothing wrong it must be your phone. So I bought a brand new phone and then tried again same again you have a hissing noise and I can hear faint noise of people speaking, then a loud click and the phone line goes dead.
At the same time as this my broadband keep taking ages to connect to anything it just goes on and on and on before telling me it's timed out, this is a long going issue, a few weeks ago it was suggested I try a cheaper method of broadband because it may be better, I agreed so long as it worked better, I lost all contact and could not get on to any site.
I contacted BT who told me today a line check it always came back OK.
Then I was told to take the front of the box off at the phone connection to look if the wires were connected I refused so they said you must have a bad phone so I bought another one, second one, still same problem.
I phoned BT 150 to get through to India who complained they could not hear me through the noise twice then I get cut off. After I phoned again they came up with another great idea I buy another phone.
I now started to lose my temper and asked to be put through so I could close my account while speaking to this nice lady who tried to help my phones line goes dead, phone up again get through to somebody else who says he will look into this, bang the line goes dead. I get a phone call saying they have looked at the line nothing wrong with it and he says he cannot hear any issues with the line. At the same time my Broad band starts to work.
So I get told they will phone me back to see if my line is fixed after three weeks of a nightmare with my phone and my broad band I'm tired to say the least, worse I do not like being made to look like a fool.
If there is issues with the line I expect people to say OK we will look at it fix it, not you may have to pay £99 to have an engineer look at it.
Being disabled my phone is my life line so is my broadband.

hi checking the phone in the test socket will eliminate any internal wiring problems and if the noise is still there then you would not be charged for the call out also closing your account would not solve the noise problem as it will follow you to any other provider
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad one.

My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad .

Are you using the Sky Go app to try and watch it ? If so are you logged in with your Sky account ?
If you are using the app then you could try closing the app completely and see if it works when you re-open it : from the home screen (i.e. not with Sky Go 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Sky Go app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

USB Broad Band Internet Connection

Hi
i have 2 wireless connections i connect to at same time, a wireless router that connects to my internal network and a broad band internet connection through a 3G usb, when i use the usb alone i can access the internet but when i connect also to the wireless router to do some work on my internal network i lose connection to internet although the usb is connected and its also connected to the 3G network how can i solve this problem ?
Regards

Try rearranging the order of the interfaces in System Preferences : Network. At a guess I'd say OS X is favouring the wireless over the USB.

Unable to purchase $9.99 Photographer Bundle (Black Friday Offer)

Hi,
I am Unable to purchase $9.99 Photographer Bundle (Black Friday Offer). It kept prompting me to key in a CS3 serial number.
I thought this offer is for EVERYONE (i.e. even if you dun own a CS3 and above?)
Please advise ASAP as the offer is ending soon. thanks!
Jing Loon

Sorry about that jingloon - this has been fixed so please try again.
Thanks
Bev

HOW DOES ONE HAVE B.T. BROAD BAND & TELEPHONE !!

My argument starts with b.t. Broadband and phone, question how does one have broad band and phone if you have never ordered it in the first place, No modem means No broadband,No engineer,No Activation codes , No one has visited my home so No installation is this true !!. Yes I think so, can some one put my brain to rest.
Right I will start from the beginning back in November 2010 I called b.t. Sales and made an enquiry about getting broadband and a telephone package installed,so then this guy in sales said i would have to set a D/D up and he would have to do a credit check on me,but i told him their was a problem ,as i did not have enough money in my bank account to set another D/D up,he then informed me he would keep the enquiry active for seven days,after this time the enquiry would be scrapped,so i never thought anymore about it,then 2 months later b.t. have started billing me, the first bill was for £130.44 the next bill was for £223.31 & to cap all that they have now instructed a debt collection company to collect £365.98 within 7 days or else,i also asked b.t. what date did & time the instalation engineer had called to my home,and the date the package with the modem was delivered ,because you have to sign for this item i was told by the royal mail.
Then this Saturday 25/6/2011 a woman from b.t.residential telephoned me to apologise and the matter was now closed,and they were sorry for setting this account up in the first place, next thing the same woman rang me back one hour later and said b.t. would be pursuing this matter and i should contact the debt collection ageny, i refused to pay and told her to take me to court,she also said that their were notes attached to the file and a recording made of my conversation with b.t.and me ,i asked for a copy but she asked for £10. 99 plus vat to which i refused and that stated that i had placed and order for b.t. broadband,i then said i will be seeking advice from a solicitor and would see them in court.
Regards Jim please comment on this matter and if anybody can advise me on this matter.

WOW what a disater Jim,
This is totally not your fault at all, what i would recommend is for you to contact one of the mods on this forum which you can do here http://bt.custhelp.com/app/contact_email/c/4951
The next thing for you to do is collate all your evidence and contact ofcom. You called BT to enqire and not take up the order so therefore ask BT to provide you with a list of account of when you called them, you have a legal right under the data protection act etc to access your data however you may have to pay a fee of £2 to £10 for your records. Also ask for a copy of the voice recordings and or transcripts too because all calls are recorded and monitored for training purposes right!
In any complaint, make sure you can remember the dates and times of call and also names, who did you speak to today??
i hope this helps, the mods will help too!
CG Over An Out

Your broad band will be on on the 21st Lies!!!

Hi
I was with sky broad band and decided to move over to BT, sent Mach code to BT over three weeks ago.
We were sent two emails about when our broad band would be switched on, which should have been the Monday21st of Oct
SO we waited on Monday for the blue light to come on as we were told it could be any time up to midnight that it would come on, NOTHING!!!!
So on Tuesday the 22nd of Oct in the morning I phoned and asked why it had not been turned on, only to be told sorry your broad band is not due to be turned on until the 29th of Oct !.
So if my start date was always going to be the 29th I would not have told Sky to turn our broadband off on Sunday the 20th of Oct!
Then the person told me that I could get on line using BT Fon? and she gave me a password and code to get on to it, the only thing is I live in a very small Hamlet that does not have this!
Told the person on the phone that we were meant to be on Monday the 21st and not the 29th, so why the hell did we get two emails and a phone text message confirming the 21st as our start date.
Then I was told that they had tried to switch it on and it had fell down at the exchange and they were having a problem with it, funny as my broad band with sky was working absolutely fine on the 20th of Oct
Went round and round in circles trying to get the person to understand that we were meant to be on line on the 21st and not the 29th as she kept saying , in the end I asked to speak to her supervisor as I was getting nowhere with her.
So after a long wait I did speck to the supervisor and explained that our contract should have started on the 21st of Oct and not the 29th.
The supervisor said that she would expedite the broad band and it would be on by 22rd of Oct, so on the 22nd Oct, and still NO broad band.
So phoned again on the 23rd of Oct and again went round and round in circles, constantly being told the 29th of Oct was our start date, again I asked to speak to a supervisor.
This time we were told that our broad band would be on by the 23rd of Oct and would be up and running by midnight, midnight came and went and still no broad band.
Again I phoned on the 24th of Oct and again ended up being told our broad band would be on the 29th of Oct, had to go through the same thing again telling her that we were meant to be on the 21st and not the 29th as she kept saying, in the end I asked to speak to a supervisor, and explained it all over again to her, and this time I was told that it would be on 100% guaranteed that day.
If it was not on by early evening I was to phone back and was given a new number to ring, 7.45pm still no blue light, so I phoned them back and was again told the 29th, no sorry that’s wrong your email says the 21st not the 29th, round and round we went again, so I asked again to speak to her supervisor, This time I was cut off!
Phoned back only to get an automated message saying all our lines are closed, please call back between 8am and 8pm.
Coming back to BT has a frustrating, disappointing, waste of my time, if I know it would have been like this I would have NEVER come back to BT at all, it has now got to the point that I will cancel my contract with them as they have not kept there part of the contract ,they have until the 25th to sort this out, otherwise its bye BT, and yes I will be billing them for the 42 mile round trip I am having to to use an internet café each day and for the cost of my time as well !
So to sum it up rubbish’s service, nothing but broken promises!
Darren Rees

UPDATE
Phoned again on the 25th of Oct to be told this one ,that the BT broad band team had tried to set it up on Monday the 21st ,but could not as they did not have the right phone number!.
So why have the continually kept repeating that it would start on the 29th, when they had tried to set it up on the 21st , more lies.
Then told yes your broad band would be on 100% guarantee that it will be on the 25th with out fail, and guess what happened on the 25th ,NO BROAD BAND!!!!, Lies .
So phoned up only to be told again that it would be on the 29th!No I am not happy with this at all I told them,Our start date is the 21st not the 29th.
Told the lady on the phone I want it turned on today not the 29th, only to be told sorry the broad band team can not do it to day as it is friday!.
I have been told so many lies by them, that the exchange was not working in my area and had a fault, that can not be true as my next door neighbour is with BT and his broad band is working fine, that your contract dose not start until the 29th.
There is a problem with your phone line,funny I am talking to you on the phone and this is working fine, another lie.
I guarantee 100% it will be on today, another lie
The broad band team did not have the right phone number,if they did not have the right phone number, so why has it taken them all week to sort this out, considering I phoned on the 21st about it and was told they had spoken to the broad band team on that day about it,another lie!.
Your broad band was never going to start on the 21st , but was set up for the 29th , I have a copy of the contract stating the start date is the 21st, yet more lies.
LIES,LIES and more LIES.
I bet the minute I fall to pay my bill they will be super efficient at cutting me off!
Totally feed up now and have given them an dead line that if my broad band is not on by Monday the 28th I will cancel the contract and never come back to BT as long as I live.

I have recently installed a WRT54G V8 Broad Band Router....

I have recently installed a WRT54G V8 Broad Band Router. It is supposed to have WPA2 security, however "My Network Settings" shows the security mode to be WPA. Firmware version is 8.00.2. Any suggestions on getting the WPA2 security mode would be appreciated.

Also, you may need updates on the PC side in order to use WPA2 encryption. The two links are to a strong password generator and WPA2 setup instructions (links to patches included).
https://www.grc.com/passwords.htm
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9002706&source=rss...

BT Hub broad band light goes from blue to amber wh...

BT Hub broad band light goes from blue to amber whenever phone rings and temporarily drops internet. After a short period of time it resets itself. I use a VPN to work from home into office and it drops this as well which is very frustrating when on conference calls.
Spoke to BT last year and advised fit a high grade ADSL filter which we did and problem still exists
Any ideas??

is there any reason you started a new subject for what appears to be the same problem a previous posts. from previous the line is ok and broadband ok as long as you are not using VPN when phone rings - is that correct?
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Broad Band locator map says ES

Checking on the open reach website it says our cabinet is enabled for fibre broad band
How do we know when that would change to accepting orders? who do we chase to try and get the process speeded up?
Our local network is currently very poor donw load speeds when i look at some of the speeds spoken about on this forum
Shaun

if you have a bt line then enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broad band speeds abysmal what's the process in ge...

How long before broad band speeds start to increase on a new connection had three days and speeds are abysmal what’s the process in getting things improved without being hit with isp usually bs speeds at present Download Speed 0.46 Mbps 0 Mbps 21 Mbps Max Achievable Speed Download speedachieved during the test was - 0.46 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 11.88 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.98 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed

Speed seams better this eve is there a settling in period ?
btspeedtester results
. Best Effort Test: -provides background information.
Download Speed
11.56 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.56 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.88 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.88 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
hub last connected to internet and they will show your connection speed and noise margin
A/ 13:32:07, 15 Sep. ( 3866.130000) DSL is up
13:32:05, 15 Sep. ( 3864.680000) DSL noise margin: 6.00 dB upstream, 6.10 dB downstream
13:32:04, 15 Sep. ( 3863.750000) DSL line rate: 1151 Kbps upstream, 13528 Kbps downstream
Was btspeedtester done using a wired or wireless connection?
A/wired connection
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else?
A/ connected directly to BT FTTC (VDSL2) Faceplate (RJ11 socket) to to BT Home Hub 4 Router
Is the master the only phone socket in your home?
A/ yes master only socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
A/ Yes quiet line test fine no noise

Broad band bundle and Stan offer

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