Broad Band /Speeds and contacts??

Question

Hi Newby poster here first time. I appear to have spoken to every nationallity and country in the the universe over the last month with regards to me chasing up a speed fault with my deal with BT, I think I have finally got in touch with "their Expert's" in Exeter and english spoken they appear to be a service to BT only looking at speeds, and know nothing about any exchange problems that may exist, when I asked why Open reach were at the exchange in force ( 3 vans) they had no Idea, I came across this youtube vid still denighed any fault, we have had an artical two weeks running in the local rag and an report on BBC scotland national news last week, but still no fault??    speed tests  vary from 1.4 Mbps to 7.89 Mbps  now settled down to some 6.1 Mbps and still checking but denigh any fault???
                                                                     777dixie. 
Solved!
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Answer 1

DATE
Time
Bt/global
Down
Up
Ping
Profile
29th
12.00
Bt
6.15
.45
7.15
15.35`
6.16
.45
7.15
17.31
6.48
.45
7.15
18.53
6.22
.4
7.15
21.15
6.70
.45
7.15
30th
12.20
6.9
.45
7.15
16.31
6.46
.45
7.15
1st
12.20
6.14
.45
7.15
16.44
5.75
.45
7.15
22.10
5.51
.45
7.15
2nd
09.45
6.63
.45
7.15
12.52
6.68
.45
7.15
21.42
5.29
.45
7.15
3rd
10.25
5.01
.45
7.15
4th
11.40
6.61
.45
7.15
6.179 ave
6.3 ave min speed
These are the speeds at present prior to this they were as low as   0.5o Mbps and next test 7.1 Mbpson second hub now 03 model, speed problem was on three 3 diffrent PC's in the house so was not a PC fault, spoke to a diffrent person every time contact waas made relating to this fault sent the wrong hub this sent back that helped the fault as it got better when the 3 van's all left the exchange ( I can look out the window and see the small exchange ) again look out the window to see some 25-30 people being filmed ( see youtube vid ) , all I would like to know is how does a customer convince BT that they have a fault? I know they have a fault, the engineers know they have a fault, all the people in the exchange area know that they have a fault, surely you do not have to have a complete detailed summery of all the comunications between BT and myself with regards to this fault, I am not asking for the fault to be repaired with luck this has been done with the work that has been carried out at the said exchange, all I asked was HOW DOES A CUSTOMER CONVINCE BT THERE IS A FAULT??? if this is too difficult then I must be at the wrong Fourm,
                                                                               777dixie