Broadband activated a week ago- email still not wo...
I'm writing on behalf of a friend from my village whose BT Broadband I set up last week – for the avoidance of doubt, it is working well. However, the @btinternet.com email address which he was given when he joined BT has still not been activated, over a week since his broadband activation date.
I attempted to solve this with him earlier today by contacting BT Live Chat online as well as your telephone support team. Unfortunately, neither could help – the latter claimed the activation of his email was "in progress" according to his system, but I wonder if this is true given that the email account should have been activated by midnight on the broadband activation date, according to both the original letter he received and the BT website.
I don't want to spend any more of his time or mine on the phone without resolution, especially this close to Christmas! I've even tried to 'prompt' the activation by going through the BT Yahoo! webmail password reset, but perhaps unsuprisingly this doesn't work because said process claims the email address does not exist.
Can anyone offer any advice? Many thanks in advance.
Welcome to this forum.
This is a customer to customer forum only, where forum members can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all post are read.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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In Chino Hills, CA, FIOS used to be excellent. For the past 2 weeks it has been a dog. It's like dial-up. Just look at my trace route below. Do you think that's acceptable? I don't know what ..... verizon-gni.net is but seems to be the culprit. After that ... ALTER.NET is also slow. It's like going back to the stone age for me. Can anyone who knows what's going on pls help. i contacted FIOS support, opened a ticket. I've been asked to reset my router, even bypass the router and connect my PC directly to the wall outlet and I still get the same problem. My friend in the same city a few miles away has the EXACT same problem so it's my router nor her router. Something is terribly wrong but I can't get straight answers from FIOS tech. My connection is like my TimeWarner cable connection before - Slow and unpredictable. So much for fiber optic... I think i actually have twisted pair dial-up the way this is going!!!
$ tracert latimes.com
Tracing route to latimes.com [144.142.224.43]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 7 ms 6 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
3 998 ms 1023 ms 1023 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4 1023 ms 1023 ms 1023 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5 1024 ms 1021 ms 1023 ms 0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]
6 1023 ms 1024 ms 1126 ms 0.so-7-0-0.XL4.LAX15.ALTER.NET [152.63.112.61]
7 1065 ms 976 ms 1022 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
8 8 ms 9 ms 9 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
9 1135 ms 1127 ms 1125 ms border21.po1-20g-bbnet1.lax.pnap.net [216.52.255.38]
10 1125 ms 1126 ms 1125 ms tribune-1.border21.lax.pnap.net [216.52.220.154]
11 1126 ms 1125 ms 1126 ms secure.latimes.com [144.142.224.43]
Trace complete.
$ tracert apple.com
Tracing route to apple.com [17.149.160.49]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 9 ms 7 ms 7 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
3 1126 ms 1024 ms 1124 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4 1123 ms 1126 ms 1125 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5 1124 ms 1023 ms 1023 ms 0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
6 1130 ms 1125 ms 1126 ms 0.so-5-2-0.XL4.SJC7.ALTER.NET [152.63.48.2]
7 1126 ms 22 ms 1103 ms POS5-0-0.GW4.SJC7.ALTER.NET [152.63.49.173]
8 19 ms 19 ms 19 ms internap-sjc-gw.customer.alter.net [157.130.195.90]
9 20 ms 20 ms 21 ms border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]
10 * * * Request timed out.
11 * * * Request timed out.
1210/27/2009 at 9PM and the problem still continues in Chino Hills:
Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 12 ms 7 ms 7 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
3 875 ms 882 ms 899 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4 904 ms 927 ms 915 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5 925 ms 997 ms 1007 ms 0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
6 998 ms 994 ms 982 ms 0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
7 32 ms 24 ms 24 ms xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
8 31 ms 36 ms 35 ms ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
9 65 ms 55 ms 52 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10 47 ms 54 ms 55 ms ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
11 934 ms 979 ms 945 ms ae-1-69.edge1.SanJose1.Level3.net [4.68.18.14]
12 949 ms 914 ms 962 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13 66 ms 70 ms 72 ms 209.85.251.98
14 958 ms 1007 ms 977 ms nuq04s01-in-f105.1e100.net [74.125.19.105]
Trace complete.
www.verizon.net
Tracing route to e3002.b.akamaiedge.net [69.192.44.79]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 7 ms 7 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
3 814 ms 790 ms 756 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4 734 ms 747 ms 754 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5 814 ms 869 ms 949 ms 0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
6 901 ms 940 ms 946 ms 0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
7 974 ms 1021 ms 1019 ms POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
8 1041 ms 1057 ms 1049 ms p64-6-1-3.r20.lsanca03.us.bb.gin.ntt.net [129.250.8.205]
9 36 ms 61 ms 39 ms po-1.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.254]
10 1033 ms 1036 ms 1009 ms a69-192-44-79.deploy.akamaitechnologies.com [69.192.44.79]
Trace complete. -
Service Turned On A Week Ago But Still Not Working
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Today I have attempted to reach Verizon by phone and via chat with no success. I am ready to pack up their equipment and send it back to them. Anyone know what the proper procedure would be to notify Verizon we need to terminate services?amaya wrote:
I am glad that we decided not to cut off Comcast until we decided whether or not Verizon worked for us. At my parents' home, I can't even get a DSL connection despite chatting with tech support, reviewing the Westell manual and following through with all the troubleshooting tips on the Verizon website.
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Loaded OS 4.5 Link for email still not highlighted 8330 sprint
OS 4.5 Is loaded on my BB but my Link from my e-mail is still not highlighted so I can open it.... Please help Yes I did take my battery out
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Go to Solution.Hi,
Okay first, stay in one thread, go back and resolve the other one. OK?
Try this:
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Order Number: {removed per forum guidelines}
USPS Tracking Number: {removed per forum guidelines}
This is what it says on the UPS website
04/21/2015
11:48 A.M.
Package transferred to post office
Buffalo, NY, United States
04/21/2015
7:11 A.M.
Destination Scan
04/21/2015
4:16 A.M.
Arrival Scan
East Syracuse, NY, United States
04/20/2015
11:44 P.M.
Departure Scan
04/20/2015
7:49 P.M.
Origin Scan
United States
04/20/2015
4:25 P.M.
Order Processed: Ready for UPS
Tracking info from USPS
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Pre-Shipment Info Sent to USPS
The U.S. Postal Service was electronically notified by the shipper on April 21, 2015 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.Hello dsh,
One of the least enjoyable things about shopping online is when a shipment enters delivery limbo. I've had it happen too and it can be quite aggravating. I regret that your order seems to have gone missing and the inconvenience to you I know that entails.
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It's all in the title.
Hello Ha_gaaabe,
Thank you for posting with us!
I can certainly understand that waiting for a refund can be very disappointing, especially if it takes more than the time expected. Normally, credit card refunds can take a few days and up to a billing cycle depending on your financial institution.
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