Broadband activation date has passed and no broadb...

After my contract broadband with O2 was sold to Sky and sky jacked up the price. I decided to switch to BT broadband. The sign up was fairly straight forward and I was given an activation date January 20th, hub arrived same day and BT sports was turned on too. I plugged in hub on Tuesday morning and it went orange with a flashing red b. I left it till the evening just in case I was being impatient but still no blue light. I had a text message that same evening apologising for the delay and they will call me on Thursday 23rd and not to call as there was no need. That's in itself was frustrating, the lack of information and the disregard for customer care. There was no call on 23rd so I decided to call them and was told that there is an issue and that a specialist would be in touch and there was nothing they could do just wait for the call. Up to now I have had no further information and I'm just frustrated by the lack of information or renewed activation date it's making me regret changing providers. Can anyone enlighten me as to what's happening and where this fabled specialist is?

Hi Novvy26,
I would like to take a look at your account to see what is happening with your order for BT Broadband. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Broadband activation date has passed, and nothing....

Hi all,
So yesterday we had our new BT services in a property that we've just moved to. The OpenReach guy was actually early and after about an hour had the line up and running. Our equipment hadn't arrived so we couldn't test broadband but the phone line seems to be working fine.
Then our equipment arrived and we set it up but the blue B didn't glow. We thought this was fair enough as they do say up to midnight. Then at about 4 I received an email and text saying that the service was all ready to go. So we tried again but still the b light didn't glow.
So we called BT and didn't get much sense out of the advisor. She was flip flopping between different lengths of time based on my reaction - 24 hours, midnight tomorrow, etc. She settled on saying it would be up by midnight tonight (yesterday).
Needless to say, it didn't miraculously start working at midnight. It's now the morning after, and it still isn't working. Oh and the 24 hour support line closes at 9pm and reopens at 8am...
Any advice?
Thanks.

Hi jacklenox,
Welcome to the forum and thanks for posting. I can look into this if you wish. Drop me an email with the details. You’ll find the “contact us” link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My activation date has passed and still no broadba...

My activation date was last Friday (25th October) and on Saturday morning (when mobing into a new flat I had ordered this to) Broadband had still not activated. I was also told during ordering that I could get the router delivered on the Friday and it wouldnt be a problem that no one would be home as it is "designed to fit through the letter box". I got there on move day to find a red ticket so I had to then queue at the post office after having been told specifically I wouldn't.
I called BT and after speaking to 4 people I was told that I had to speak to a 5th person in "Accounts" as it was an account related thing that BT had a technical problem with.
This lady then tells me that there was nothing I could do to help and that the braodband would start Monday midnight without fail and that she is sorry 100 times over and that she would email me details on how I could connect to Bt-Fon networks in the mean time...
Its Tuesday morning and we still have no internet and the order online still shows "in progress" instead of complete. Also never recieved this promised email.
What should I do?!!!
After all of the promises BT have made and not kept I am supremely disapointed!

Hi thommegzy,
Welcome to the community and thanks for posting!
Sorry for the delay getting services set up in your new flat. I can help you get connected from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Co3 error activation date has passed

Hi all I'm having problems with vision everytime i reboot the box that was delivered yesterday i get the c03 error i tried calling call centre there usless keep saying i promise it will come on it takes time but my activation date has now pass im starting to wish i never left virgin now any ideas how i can watch tv

Hi,
1. A C03 error means your Vision account has not been set up correctly at BTs end.
2. A c02 error means the box tried to upgrade its software and failed. This 99% probably happened because of point 1.
Get the Mods on it. They are very helpful.
Rank - Mostly Harmless.

Activation date has passed, broadband is not activ...

Hi,
My activation date was yesterday. It has now passed and, somewhat unsurprisingly, my broadband has not been activated. On the BT ordertracking page, regarding the broadband it informs me "your broadband order is in hand with a member of our team....". Regarding the phone line it says "We are currently investigating your line order with our supplier....".
Has anyone had this problem before? What causes this problem? How long should it normally take from now to get connected? It says to call customer services if it is past activation date and BT don't get in touch (which they haven't so far), but I'd prefer not to have to spend an hour of my evening on hold.
Thanks,
Chris

Hi malfunct,
Welcome to the community and thanks for posting!
I'm sorry for the delay getting service connected. Is everything up and running now? If not, click on my username and under the section "about me" you'll see the link to get in touch with us. We can help sort things out from here.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My activation date has passed but my order status ...

Phone line has been fitted a couple of days ago so should've been activated at any time up to midnight on the activation date. This has now passed but the order status is still in progress when I go to the track order page. The help page says that this means there's been a problem with my order.
Please help!!
Thanks
Solved!
Go to Solution.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved
do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Passed phone/broadband activation date...

I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.

Oliver_H wrote:
I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.
(my bold)
Hi Oliver_H and welcome
mod email address - [email protected] (they'll need your name, account number and a link to this thread).
new build - I'll guess that your master socket connections have not been made off (connected), as only BT can do this. This could be why your line isn't active...
It could be a fault, but I'm stilling guessing they're not connected in the master socket...
You really shouldn't, but a quick look (don't touch) at the master socket connections may answer this for you.
-+-No longer a forum member-+-

Early Broadband Activation date

Hi there,
Would you know if it is any possible to activate the broadband earlier than estimated?
My order has been somewhat of a mess due to equipment being exceptionally delayed thus resulting in reschudeling engineers and what not. So the initial broadband activation date was on the 5th of December, now it's the 7th of January for whatever reason.
Now, the phone line engineer installed and activated the phone line and explained that all I have to do is just plug in the Hub and I should be ready to go - Only my activation date is on the 7th of January.
So, with the phone line being alright, shouldn't it just be "switch on" to activate broadband?
Cheers

you will have to wait till the quoted activation date as that is the date that an Openreach engineer is at your exchange to connect your line to the broadband equipment it is not just a switch on procedure
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Only show certain fields after a date has passed

How would I set a recordset to only show certain fields after
a date has
passed?
For example:
I have a list of classified adverts some which include an
image which the
client pays extra for. After a certain time period, say, 1
year,
would it be possible to use some kind of IF statement (or
something) to no
longer show the image?
Thanks
Gary

scrap that entire post man.
I'll rewrite it here in a few.
"crash" <[email protected]> wrote in message
news:[email protected]...
>
OK. I can't be as much help as I was hoping, since I
just did this in
> PHP and MySQL. But we can do a bit. My ASP is rusty
enough I'm just going
> to give you what I think you should do.
>
> You'll need to research how to format dates and most
importantly strip
> away the timestamp. In MySQL, you can format the date as
it comes out of
> the recordset. I'm not sure if you can do this in
access, but I would
> imagine that you can (indeed, it might be the same SQL).
>
> <%
> varToday = Date (should be able to format out timesteamp
here);
> varTerm = 365; 'This will be your constant term, defined
in days, it looks
> like from archived posts
>
> varExpiredDate = varToday = varTerm;
>
> Search your recordset via varTerm. ie
> WHERE datefield < <% varTerm %>
>
> You will need to search date formatting in Access to see
how to strip out
> the Timestamp from your date, but you should be able to
do this from your
> SQL statement, and return just the date, this will be
compared to your
> varTerm, which basically states that if your signup date
is beyond a year
> from today, your ad will need to be renewed.
>
> I"m not very happy with this, but it's all my brain is
coming up with
> right now. Gimme a few to review it and I might have
something more for
> you.
>
> HTH, sorry I couldn't give you code or urls for date
formatting.
>
> Additionally, you will eventually need to build
somethign that checks
> images and and dates and then sends an email to your
customer letting them
> know their term has expired.
>
> OR - You could also add a new field to your database
which automatically
> updates an "expire" time in your ad table which
automatically adds days to
> the time. If you do this, you don't have to worry about
stripping
> timestamps or anyting, and you can just do a simple
lookup for if Date >=
> DateExpireField then don't pull image.
>
>
>

HT1689 since doing the 7.0.4 update i notice that my mobile data has doubled and i am running out of data mid month. I've disabled apps s not many running. Any suggestions?

since doing the 7.0.4 update i notice that my mobile data has doubled and i am running out of data mid month. I've disabled apps s not many running. Any suggestions?

I am having the same issue even with the newer 7.1. I have a 1-100 KB data push on both my husdand's and my phone every hour on the hour (i.e. my will be at :23 of the hour and his will be at :13 of the hour and it will change). This is whether we are on a WIFI and with all apps, background refreshes, push notifications, etc turned OFF.

Activation date just came, and went..

Hi all,
It's kind of ironic that I decided to come back to BT because I had had enough of Sky. Being increasingly disgruntled with the service that Sky was providing over the last year (I had both line rental and Broadband with them), I literally couldn't wait to leave and come back to BT. So, I signed up with BT on Jan 1st (Through Return to Donor). I wanted to take my phone number with me. I then phoned up Sky a couple of days later and cancelled. At this point, Sky put the cancellation date for January 13th, but my BT activation date was 17th Jan (I think her name was Emily at BT who told me that, and who advised me to get Sky not to cancel on that date, otherwise I would have to pay a connection charge).
I phoned Sky and got them to change the date (After a lot of pushing). BT changed the date to 21st January for activation and so the cancellation date with Sky was also January 21st. So here I am, expecting my Sky Line Rental and Broadband to stop today, and BT to provide the phone service (With me signing up for Broadband once I get paid at the end of the month). I phoned up multiple times prior to today to make sure that there were absolutely no problems. The guy I talked to yesterday said: "There are no problems, sir. Everything is going smoothly with the transfer." I was awake at 8am today, and around 9am, the broadband and phone stop working. Sitting there, I'm expecting the phone to start working sometime soon. 10am comes and goes. 1pm comes and goes. 5pm comes and goes. You get the picture. It's now 9.19pm and no service. But that's not what's irritating me. What's starting to annoy me is that BT have disconnected me on the agreed date as they told me to make in relation to Sky, but haven't reconnected me. And judging by other peoples' stories, that means I'll have to pay a connection charge when I'm not at fault and I did everything that I was asked to do. Also, I dread to think what will happen in relation to the phone number that I've had for a long time.
The phone number to call is 0800 800 150 if you're not connected by 8pm. Since that's long gone, I'll be phoning in the morning. What would you guys advise doing? Get out now? My father had the same problem - He phoned regularly to make sure there were no problems until the day itself, and still got blessed with no working phone line. It took him over 2 months to sort it out, and I'm at University so can't afford to take so long, nor do I have the money to correct problems where I'm not at fault. I'm actually thinking of cancelling the order - Is that possible? Even though I placed the order on Jan 1st, and activation was supposed to be today (21st Jan), no service is being provided.
Any advice would be greatly appreciated. Thanks in advance.

Hi QuantumSanctum,
Thanks for the post and welcome to the forum. I am sorry for the delay in activating your BT phone service. I can help you.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include any order details that BT have provided and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Activation date: March 19th and still without broa...

Hiya,
I'm really fed up now. I placed an order for phone and broadband on March 10th. I received BT hub after couple days but I haven't got any confirmation about activation date at first. Then I was told both will be activated on March 17th.. On March 17th I called customer service and I was told there's a problem with my order, no wonder.. Until then I haven't even gotten a phone number.. Finally someone from customer service was able to tell me what my number was but I was told I must wait 48 hours to get it activated..
Next day I received an email with completely different number and activation date scheduled on March 19th.. This was just ridiculous! But I waited until then just to find out that they activated only phone. I keep calling customer service since then and every time I hear the same story: there's a problem with the exchange, they will activate it but I need to wait 48 hours! I'm not even talking about false promises that someone from technical team will get in touch with me!
I'm really fed up right now and so close to cancel whole thing! I've never experienced such a bad customer service and I've never been that ignored in my entire life!

Hello Joapoa welcome to thre Forum I wish it was in more positive circumstances.
This sounds like a really disapointing and frustrating experience. I appreciate you have said now that you have cancelled your order and could as we speak already be with another provider.
Should you wish to place an order again I would like to help. If not please accept my apologies for the experience you have had.
You can contact me at [email protected]
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Apple said they sent an email for me to verify my account but never did. The 48 hrs has passed and still no email support. Any ideas?

I Bought an iTunes gift card, was able to redeem it online, but the next step for being able to purchase on the store website was for me to receive an email from Apple to "verify" my account. The email never arrived, and the 48 hrs has passed since I submitted my case to Apple. Very disappointed so far.

Who discarded the Apple ID? Apple? or You?
Did you answer the Security Questions? Is the backup email accurate? Have you tried contacting them?

Ordered broadband - activation date 23-4-2013 but ...

Hi all,
I received my kit today 23-04-2013 plugged in and have been waiting on the broadband light to turn blue, but its still flashing orange, i've reset it, tried the other filterin the box, tried the master test socket etc and still no joy...
I read it can take up to 23:59 on the day, but is there any way to find out if broasdband is actually activated on my line?
much appreciated
John

If you go into the Homehub management page, see this link
http://bt.custhelp.com/app/answers/detail/a_id/36116/c/346
This will show if the hub is connecting to broadband or not.
To actually check if your order has activated try and contact BT on this link
https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG...

Activation date almost passed, no dial tone or bro...

Hi.
After waiting a month for an engineer appointment, I woke up this morning to a text from BT saying that it turns out I didnt need an engineer, my phone line and broadband were activated and I could start using them immediately. My order status on the site is completed as well.
This wasnt the case. I have been constantly checking all day, but I get no dial tone on the phone and the broadband light on my homehub is off. It isnt a problem with the ADSL filter, I still get no dial tone when plugging the phone directly into the master socket.
I'm kind of worried because I have already gone over a month without any internet, and I keep finding posts on forums of people having similar problems that have had to fight with phone support for weeks or months before getting it sorted.

Might be a stab in the dark, but is your new home "new" as in "new-build" new? Reason i ask is i had exactly the same thing occur to me when i moved into my new house, and after the call centre had assured me it was conneted, I unscrewed the faceplate from the phone socket next to the front door to find that Barrett Homes hadn't connected the phone sockets to the External NTE (i.e. the master socket) which is often outside nowadays.
Once connected, broadband worked fine (did it myself, 5 minute job) only problem was that Barretts had wired all the extension sockets with all six wires (huge no-no) which I also rectified (broadband sync went up from 3.5 meg to nearly 6); this isn't a one-off either as I have a friend on the other end of our road with exactly the same YTS wiring in their phone sockets. Hope you get your problem sorted anyways.

Broadband activation date has passed and no broadb...

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