Broadband adsl keeps dropping (Hub3)

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:46:34
Downstream:
13.74 Mbps
Upstream:
1.101 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.4 dB / 6.2 dB
Line attenuation (Down/Up):
27.8 dB / 14.8 dB
Output power (Down/Up):
20.5 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
319 / 7
Error Seconds (Local/Remote):
103 / 0
Above are the stats.  I have a BT Home Hub 3, the connection keeps dropping.  I have just done a silence sound test but could not hear any noise (i did not get disconnected then though).  I have had BT doing line tests (home visits too) and the broad band people tell me there is a problem with the line.  The line people say its all good.  
Any help or advise would be appreciated.   Also who do I call to change latency and/or noise parameters? the usual call centre or is there another phone?  
Many thanks
Filip
Solved!
Go to Solution.

that is the test socket and is your direct connection to the exchnage and eliminates any internal wiring problems
check this post and see if anything applies 
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • Broadband Connection Keeps Dropping - ERROR_NO_CAR...

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    welcome to the forum
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    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • ADSL Broadband keeps dropping out when trying to u...

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband keeps dropping out

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    Hi Welcome to the forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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