Broadband and calls packages

I'm finding, as I see others have, that 10Gb just isn't enough. It's only the 9th of the month and we've already had the warning email. So, I'd like to upgrade but I can't find a package that suits. I want more broadband but without either losing something I already have or paying more than I want to for more than I need but those appear to be my only options. I can either pay £18/m for 4x the broadband but lose inclusive evening calls or I could pay £28, retain the evening calls as well as the weekend calls but get unlimited broadband, when I know I'm unlikely to use more than 40Gb. Why can't I just increase my broadband allowance, pay a little extra but retain the things I currently have?
At this rate, I'll be jumping ship to another broadband provider as soon as I get the chance...

Hi Helen welcome to the forum Unfortunately there is no in between product. It's either option 1 which gives 10 gb or option 2 which gives 40 gb. BT do a phone bolt on service which is £5 a month and it gives you free anytime calls to 01 02 and 03 numbers for one hour. You can hang up and redial before the 1 hour if you need to, and you won't be charged for your calls. You also get numbers to 0845 and 0870 included in this aswell. This would mean £23 for option 2 broadband and anytime free calls.
BT charge £5 for every 5GB you go over your usage allowance, so if you do nothing and go 10GB over, you would be charged £10 which with option 1 internet would mean you're paying the same amount. Plus if you've already approached 10 GB on 9th, it's unlikely you will make it to the 30th on the extra 10 GB, and you pay for each 5GB block, so if you used 10.01 GB you would be charged for 15GB. If this continuously occured you would be forced by BT to upgrade because your package is not matching your requirements (BT do not see it as an option for customers to break their usage allowance month after month for the whole of their contract).
Also be aware that your contract is renewed when you upgrade, so if you are nearing the end of a contract then you won't be able to leave when your current one expires, it will be when the new one expires, which may be several months later.
I hope this is of help to you
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Broadband and calls package

Is there anywhere online I can find an breakdown of Broadband option 3 and the anytime call package?

Hi there and welcome,
Try this link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633
if it is wrong someone may give you a better link. Patty-L
Edit Also read the legal stuff at the bottom of the page.

I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cancellation of Broadband and Calls Package

Hi,
I've recently split from my partner and no longer live at the address where the above package is active. As such I wish to cancel it effectively immediately. My ex partner has no wish to keep the package or transfer it into her own name.
Can you advise where I stand with regards to this? Will there be a cancellation fee involved?
Also I am unable to call due to the fact I'm hard-of-hearing, hence posting the query on the forums. Would be handy if I could deal with the issue via email.
Regards,
Dan

This is a BT Customer forum, you would have to contact BT directly. There is normally a cancellation fee.
There is some help here http://bt.custhelp.com/app/answers/detail/a_id/13867/c/761
You can contact BT via this page. You may wish to try live chat.
http://www2.bt.com/btPortal/application?pageid=pan_contactus&siteArea=pan
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Existing Broadband and Phone Package price change

Can someone please show me where I can find the 2014 exact price change info about my existing broadband and phone package?
I am currently on: BT Infinity Option 1 (40 GB) allowance, with Weekend & Evening Call (18 months contract) package from February 2013.
Many thanks

You're Unlimited Evening & Weekend Plan is obsolete (Infinity 1 can now only be taken with the free weekend calls included in line rental, evenings being a chargeable add-on). Page 43 of the 2014 Tariff Guide includes this:
You can click the white star next to this message if you think it was helpful.

Changing to the Unlimited Broadband and Calls Cont...

Hi,
I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
Also, this is going to sound mad, I know, would someone have to come out to set it up?
Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of any bad experiences with this contract?
Thanks again in advance
~Iamnoone

You might find it easier to phone the sales department.
Do not cancel your existing broadband and phone - it will only cause problems. You may even be charged a £30 cancellation fee.
There should be no reason for anyone to visit if you already have BT phone and broadband.
Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer. If you don't ask, you don't get.

BT BroadBand and Calls

I ordered BT Broadband and calls on 21 October 2013. I am renting a house on a 12 month lease so I placed the order as soon as possible after moving in. I was given an activation date of 11 November. I was disappointed that it was three weeks later but, I though that I should just accept that. 11 November came and went. I recieved numberous textys and messages. An engineer would call. Make sure that you are at the property between the procsribed house for the engineer to have access. Nobody came, Nobody called. I called BT. BT have run out of the cable. Now there are wbout 6 different BT vans operating in the area and they are bursting whith cable. I have regarded this explanation with extreme scepticisim. I have tried making complaints, that does not seem to work, they say that I will be called but it rarely happens. One of the reasons I want broadband is that the mobile signal in the property is very poor, It is not possible to recieve mobile calls downstairs. I have a Vodafone Suresignal which I will plug into the proadband when/if it is installed.
I could record every single call I have made but that would achieve little.
It is always 7 days hence that the engineer will call or the service wil be activated.
what do I do to get a BT socket installed in the house? What do I do to get the services activated - BT land line and Broadband.
Today I have received messages telling me that I am now being billed for the service; I can now use broadband. Not possible as there is not BT socket in the house, just wires hanging out of the wall. I was told that my telephone has been active since 18 December, no it is not, there is not socket to plug it in to. Someone is just having a laugh at my discomfort and unhappiness. While making this message I did get a phone call from BT, I'll be contacted within 7 days. The phone call disconnect my mobile tether connection so I've had to redo most of the message.
Can you advise how I actually get a telephone line installed and activated? How I actually get a broadband service installed so I can actually use the internet and my mobile phone without having to go outside and sit on a bench outside round the corner from my house.
Very dissappointed and very Unhappy person.
Solved!
Go to Solution.

Hi MSB2013,
Welcome to the community and thanks for posting!
I'm sorry for the problems you've had getting services set up with us. I can help sort things out from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Have not received my free tablet after taking broadband and tv package in april

I have not heard from EE in regard to the free tablet i was to receive after taking the tv and broadband package.I registared for the reward and at the time it did say you were have difficulty due to the demand. However it is now August when will i receive the tablet?

You need to keep chasing EE.

Evening and weeknd packages and caller display

My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?

When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names.

I want to cancel my broadband and pay off my debt.

Recently I was shocked to discover that my direct debit had been altered to £73.50 a month! I was informed, upon contacting your billing people, that this was due to a number of phone calls I had made. I have since discovered that the internet phone which was provided with the Option 3 Broadband package is no longer being produced and, therefore, my free evening and weekend calls no longer apply. No warning was given or any information about this passed to me! I have been informed that the onus was on ME to find this out! I entered a contract and the terms of that contract were made clear to me and that contract has been broken as far as I am concerned.
Ever since I made the terrible mistake of signing up for BT Broadband, I have been treated appallingly and it is my wish to cancel my Broadband and no longer have anything to do with British Telecom or its services. From day one my speeds were absolutely ridiculously slow and I had to go through the indignity of calling an Indian call centre who's staff would give the constant run around with the usual "Switch it on and off again" stupidity. We are talking speeds of less than 1meg which was not what I was paying for. I was even, on a few occasions where I said there was something wrong with the line, called a liar and had the phone slammed down on me. Throughout this time I was charged £65 a month which was way over the agreed amount but I accepted this as I was told this was the charge for installation.
This £65 bill went on for longer than I care to remember (And certainly much longer than was necessary to pay off the installation charge!) so I contacted one of your staff who agreed that I was paying way more than I should have been and so the charge was reduced to £40 a month. I was told that it would always be £40 a month and was assured that that was set in stone and would not change. Once again your staff have lied to me.
I spoke to one of your staff recently, after they had contacted me enquiring about my cancellation of the direct debit (I had no choice as we have no income and are awaiting news on benefits and have a chronically ill baby son so any money we do manage to scrape together goes on train fairs to Great Ormond Street for his treatment. I also have a chronic kidney condition which is potentially fatal and have had to give up on my own medical treatment, essentially condemning myself to death, as I can no longer afford to get to my own appointments. I include this information to illustrate just how terrible our financial situation has become.) explaining that I wished to cancel my BT Broadband and phone package as I am moving home and simply cannot afford to have a landline and internet package anymore. I was advised that I should wait until I had further information on my move, as the moving in date had not been set yet, and call again where I would be able to cancel my package and come to an arrangement to pay off my debt (Which would be around the £140 mark - your staff are unable to give me a fixed sum as of yet) in instalments.
I called today to cancel my package on the date of 24th May 2012 (Our moving date) and arrange said instalment plan only to be told that I am unable to come to an arrangement to pay the debt if I dare to leave British Telecom and that they will have no option but to contact a debt collection agency to claim the amount in full unless I renew my contract(!). It is my understanding that, as I am not in contract with BT anymore, I can cancel my broadband package any time I please and it is also my right to arrange a payment plan without being bullied and cajoled into staying as a BT customer when I have absolutely no desire to do business with this company EVER again.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Order Problems - No Broadband and No Help!

I ordered a calls, broadband, and tv package at the end of December, was given an activation date of 7th January, recieved all the equipment and the phone line started. I was told there was a delay with the broaddband and was given a second date of 16th January, but nothing happened.
I've been on the phone with customer service for over three hours over the last two weeks but nobody seems to know what's going on. I keep getting transfered around. I've emailed, but had a standard response and then a ' call back', the person calling back hadn't read the email. I keep having to explain everything over and over again.
Was finally told on Monday that a 'specialist team' was looking at the issue and that they would call me in 48 hours. Still no call. I've lost faith completely and honestly don't think anybody is looking at the issue.
I'm seriously thinking of canceling the whole order and starting again with another provider but I'm not sure whether I'd be entitled to the line rental I've already paid back (I paid for the whole year in advance). I think I should be because the only reason I paid for the line was to get broadband, and BT haven't provided me with the broadband.
Can anybody help me / provide advice? I'd be very grateful.
Regards,
Geraint

Hi gor0,
Thanks for your post and I'm really sorry to read about the delay in getting your broadband activated. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Unlimited anytime call package?

I've recently upgraded to unlimited anytime plan as part of my broadband and calls bundle.
However in 'My BT' there is an inconsistency.
It says I am on Unlimited Anytime plan and the bullets suggest that I am only on unlimited weekends. See below.
I'm now confused.
My understanding was that all calls from my main landline phone would be free.
Is this correct?
Unlimited Anytime Plan
Part of your Broadband and Calls bundle
Your call plan
Unlimited calls to UK landlines from midnight Friday to midnight Sunday, for up to an hour
Inclusive calls to 0845 and 0870 numbers at weekends
Get BT privacy, BT answer 1571, and BT 1471 calling features at no extra cost
24/7 help and support for your home phone line
Learn more

Hi there Donh and welcome to the forums.
The bullets you mention and show are unlimited anytime calls, if it was weekends unlimited only Sat & Sund would be blocked out.
Don't forget free!! for up to an hour, redial after 55 minutes. 01 02 03 and 0845 0870 only and not channel islands.
Patty-L
EDIT Ohhhh I must have misread I see what you mean now there must be a mistake.
You could try online chat, find the link at the top left of the bills and call packages board.

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Unlimited Broadband, and Evening & Weekend Calls

Hi All
I'm considering moving over to BT onto their:
Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
Many thanks

During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
Actual connection speed depends on the quality of your phone line, and your own internal wiring.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Regarding call packages?

Hey,
If I took out the BT 40GB Broadband and Evening and Weekend Calls package for £18 a month + line rental, with a contract length of 18 months, am I unable to now upgrade to the Anytime Talk package? I tried and it said I need to call their (less than) helpful call centres.. (I am 3-4 months into the contract).
Sorry if this is the wrong forum!
Thanks.

You should be able to, it'll cost you £4.90 extra for the unlimited anytime calling plan.
Have you tried it through your mybt online account?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband and calls packages

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