Broadband connection dramaticly slow

In the last few days my broadband connection has dropped to about 60kb. The BT speed tester says i connect at 8.1mb, but i can't download over 60kb.
The homehub settings are:
ADSL line status
Line state
Connected
Connection time
0 days, 1:42:12
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.3 dB / 30.0 dB
Line attenuation (Down/Up)
3.0 dB / 4.0 dB
Output power (Down/Up)
I've tried changeing all the hubs cables and the filter, i've also changed the hub but to no avail, it mistifies me as up until monday i was downloading at about 6mb.
7.8 dBm / 11.5 dBm
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you are connecting at 8.1 mb you need to run the bt speed tester post the full results from http://speedtester.bt.com/ and post the details back here the most important thing at the moment is not to restart the hub for the next 3/5 days while your line stabilises if after 5 days your speedtest results have not improved you will need to contact the forum mods which we can put you in touch with
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Similar Messages

Broadband connection - none/slow

Hi. Hoping for help regarding very intermittant broadband connection, and when it is connected it's very slow (0.2mbps).
First noticed 5 days ago when returned home from a fortnight away. There had been a brief power cut at some stage during that time. Problem reported to BT and several telephone conversations with their advisors - 'further tests are being run' but nothing has changed.
As I'm having to access this via 3G, I can't view the forum guidelines I've seen referred to that have kindly been put together for this type of query so I don't know what info might be helpful I'm afraid.
Currently our Home Hub 3.0 has correct power and wireless lights (showing blue) but the broadband light is flashing amber. Very occasionally (perhaps 5 times a day) I've noticed that the light shows blue and connection is established, lasting anything from 2 to 20 minutes, then it returns to amber flashing and connection is lost. When it is working it's much much slower than normal.
First call to BT found no faults on phone line or broadband - they sent a new ADSL filter and cable which has been duly connected. Second call said there was probably a phone line fault. Third call said probably a fault within our property that would be resolved within hours, but just in case it was escalated to a 'Level 2' issue. Two days later and there's no change.
I've done the standard cable/socket checks and plugged into the test socket, etc.
I've done the quiet line test with our cordless phone (have tried a new phone as well during this period just in case) and there is a slight intermittant crackle. I don't have a corded phone to try I'm afraid.
Any thoughts would be greatly appreciated.

if you can hear line noise then that need fixing first you need to check the noise is heard using the test socket if it is then report it to BT Faults on 151 with no mention of broadband in the call once that noise is resolved your broadband should start to improve
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New broadband connection - very slow- please help

Hi,
On 3rd of May (last Thur) I got my new phone and broadband installed. My broadband speed is soo slow that I have to buy internet dongle to get back onto proper internet.
I know about 10 days stabilization period- phoned to India couple of times and being told after 10 days I will get a better normal connection. I just dont belive that. Today is 8th day of 10days waiting and there is no changes at all! I need internet for my uni.
Please can sameone help me? any advice?
thank u in advance
1) I am connected to the master socket. I've tried to connect to test socket but things weren/t going improve.
2) Tried wireless connection and used ethernet cable. For both connections the broadband is slow.
3) Done the quiet line test- no faults.
4)
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 01:19:22
Downstream:   5.555 Mbps
Upstream:   800 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.5 dB / 5.7 dB
Line attenuation (Down/Up):   47.4 dB / 29.5 dB
Output power (Down/Up):   20.0 dBm / 12.8 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   78942 / 306
Software version 4.7.5.1.83.8.57.1.3 (Type A) | Time and date 20:34 11/05/12
5)Beta speedtest
download speed: 0,32
upload speed: 0,63
Ping Latency: 37,88

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband connection gone slow

I've been connected since March at between 2800 and more recently 3100 kbps
but yesterday I had to reboot the router as it had tripped over itself and now I cannot get over 1600 kbps.
Any faults reported in Daventry?
DownStream Connection Speed 1568 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
ADSL Link Downstream Upstream
Connection Speed 1568 kbps 448 kbps
Line Attenuation 53.0 db 27.5 db
Noise Margin6.5 db18.0 db
SNR is a bit lower than usual, normally 6.9 to just over 7.
Solved!
Go to Solution.

is it possible to connect to the test socket which is behind the bottom half of the master if master is like this
this will eliminate any problems caused by your internal extension wiring.
when you are there check to see if the orange bellwire is connected to terminal 3 and if sp remove it on all sockets http://www.filesaveas.com/jarviser/index.html
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New HP All in One has slower broadband connection than my previous PC

I've just invested in a new HP AIO i7 Pc model 23-k470na, over the last 2 weeks I have noticed when testing the speed on Speedtest.net that I am only achieving between 87mbps and 95mbps where as with my older HP Elite i7 desktop I'm achieving around 155 to 160mbps
I have checked the Ethernet Satus shows the speed as 100 mbps
The Network adaptor is a Realtek PCIe GBE Family Controller
Any suggestions to achieve the broadband speeds I am used to and paying for
This question was solved.
View Solution.

Hello @fishyhooky,
I understand that your desktop computer's broadband connection is slower than your previous computer, and I would be happy to assist you in this matter!
Does the Internet speed increase if you try a new, shorter Ethernet cable? Have you tried updating the firmware on your router? In the meantime, I recommend following the steps in this document on Resolving Broadband Internet connection problems (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help improve the speed of your wireless network connection.
If the issue persists, I recommend contacting your Internet Service Provider to examine any issues that may be present on your wireless network.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Slow Broadband connection (not having to do with ISP)

My LAN connection is slower than should be and I'm SURE it is not ISP related
because when I tried to connect with a laptop PC the connection speed was almost double the one I had on the Mac.
I've heard about broadband tuner but I'm not running 10.4 Tiger so cannot use that also I'm not sure that may serve my problem well.
I can tell you that one thing I noticed is that right after starting the computer when I try to download something the connection speed starts at the normal level (around 600Kbit) and then slows down dramatically). Then if I try downloading something else the download speed is the same slow one I got to after the initial download (hope this makes sense). If not, I'll try to be more clear in my new post.
Please help.

I've been having a really similar problem... the problem for me is that connecting to the internet not only slows down the internet connection, it makes my whole computer really sluggish. Programs take forever to open, and I get the multi-colored spinning wheel of death for minutes at a time. I've tested it, and my connection is very fast with my PC laptop, and my iMac is fine opening programs until I plug in the ethernet cable.
Once I do connect to the internet, it usually takes about 15-30 seconds to open the main page of a website, but then I can navigate different links on that website at normal speed. However, if I switch to a totally different website, it's back to taking forever to open.
Anyone have any thoughts? I'm running 10.3.9 on an iMac. Any help would be appreciated... this connection speed is absolutely killing me!

Very slow Broadband Connection - 330kbps

Hi,
My Broadband connection has been quite fast (around 2700kbps) until recently.
Having worked from home on several occassions in the last few months, due to the weather, I have exceeded my usage allowance. BT have charged me and I don't have any issues with that. However I have noticed that my internet radio is unusable as it keeps buffering. I also have become aware that the PC has become slower when online. A quick check using a speed tester revealed that the download speed is 330kbps and I know for certain that this speed was over 2700kbps a few weeks ago.
Reported the issue to BT on the 24th February (VOL011-29787652863) and the problem is still ongoing. The helpdesk settings on the HomeHub2 tells me that the connection bandwidth is 448 / 448 and this is backed up by BT speedchecker advising of an IP profile of 350k.
Yesterday and today have been spent on the phone to BT who have remotely connected to my PC and told me there is nothing wrong. Called again today and was advised that it was my location from the exchange, which I insisted was incorrect.
It seems to me that the Broadband Remote Access profile has been clamped but BT will not admit to that and have advised that I either have a line fault or it is due to the distance from the exchange.
As I type they are trying to call again - why can't they just fix the issue - they have all the diagnostic tools they need to identify the problem.
Solved!
Go to Solution.

Update - no response to the email to the forum admin folk but BT are still working on the issue and have asked me to retry.....no luck I'm afraid, as the speed is still dreadful. After reading all the useful info on this forum I have gone through all the diagnostics again and have plugged the HUB to the 'direct line to the exchange', so passing any house wiring. Speedchecker still says that the IP profile is 250k ... but interestingly the connection now shows 448 / 1840!
Back on the phone to the helpdesk and they have arranged for an engineer to visit my house. The earliest suitable time was next week, so we'll see what happens. Meanwhile I've ordered a MAC code from BT in case I have to move to another provider.

Slow broadband connection for a month

Good evening. First time posting on this forum. I hope by posting here I can finally resolve a problem that has been bugging me for the last month.
Have had a slow but relatively stable broadband connection since around the middle of last month. We did have a thunderstorm around here that caused us to lose internet connection for around 20 minutes. Then just a couple of days later the decorators working on the house managed to damage one of the cables leading to the phone socket which led to disconnections every 10 minutes! This was repaired on 20th December.
Since that date our broadband has been stuck on a download speed of 288kbps. The connection is reasonably stable as in the last month we have had periods of 4 or 5 days before router resets itself. Over the last month I have tried all the usual checks including replacing filters, plugging into the test socket and doing the quiet line test which was fine. I stopped manually resetting the router a couple of weeks ago when it was clear this was not making any difference and also because of the fact the DLM needs a stable connection to try to get things back to normal.
The statistics below are for the most recent period before the router restarted. We are using the BTHomehub3
ADSL Line Status
Connection Information
Line state:                                 Connected
Connection time:                        3 days, 06:25:53
Downstream:                             288 Kbps
Upstream:                                 859.5 Kbps
ADSL Settings
VPI/VCI:                                    0/38
Type:                                        PPPoA
Modulation:                                G.992.3 Annex A
Latency type:                            Interleaved
Noise margin (Down/Up):             23.9 dB / 6.2 dB
Line attenuation (Down/Up):        50.6 dB / 30.3 dB
Output power (Down/Up):           15.0 dBm / 12.6 dBm
FEC Events (Down/Up):                529 / 8367
CRC Events (Down/Up):                0 / 158
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):       0 / 0
Loss of Power (Local/Remote):      0 / 0
HEC Events (Down/Up):               0 / 438
Error Seconds (Local/Remote):      0 / 64
Also, I wonder if anyone could shed some light on the following messages which have been appearing in the event log for at least the last few days.
14:12:12, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49732 on ppp0)
14:12:11, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:12:10, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 74.117.207.64:443->86.162.248.51:49645 on ppp0)
14:12:08, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:12:07, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49724 on ppp0)
14:06:59, 12 Jan.    (31924.370000) Admin login successful by 192.168.1.86 on HTTP
14:06:57, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:56, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.166:443->86.162.248.51:49643 on ppp0)
14:06:51, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.95:443->86.162.248.51:49640 on ppp0)
14:06:49, 12 Jan.    (31915.150000) New GUI session from IP 192.168.1.86
14:06:45, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:43, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49622 on ppp0)
14:06:35, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.175:80->86.162.248.51:49621 on ppp0)
14:06:35, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:06:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49620 on ppp0)
14:06:32, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:31, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.242.132.15:80->86.162.248.51:49617 on ppp0)
14:06:29, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:27, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49616 on ppp0)
14:06:27, 12 Jan.    BLOCKED 4 more packets (because of Packet invalid in connection)
14:06:26, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:26, 12 Jan.    BLOCKED 13 more packets (because of Packet invalid in connection)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49612 on ppp0)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49610 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49609 on ppp0)
14:06:20, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:19, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49607 on ppp0)
14:06:19, 12 Jan.    BLOCKED 7 more packets (because of Packet invalid in connection)
14:06:18, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.246.154.121:80->86.162.248.51:49602 on ppp0)
14:06:18, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:06:17, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49603 on ppp0)
14:05:38, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.122.123.82:80->86.162.248.51:49594 on ppp0)
14:05:34, 12 Jan.    IN: BLOCK [16] Remote administration (ICMP type 8 code 0 180.76.1.14->86.162.248.51 on ppp0)
14:04:00, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.243.90.33:80->86.162.248.51:49576 on ppp0)
14:03:52, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 217.32.28.35:80->86.162.248.51:49573 on ppp0)
14:03:51, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:03:50, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49566 on ppp0)
14:01:35, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:01:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49543 on ppp0)
14:01:33, 12 Jan.    BLOCKED 5 more packets (because of Packet invalid in connection)
14:01:32, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:01:30, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49536 on ppp0)
13:58:41, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
02:04:45, 16 Dec.   <<<<<<<<<<<<<<<<<<<< Limit of uservisible log >>>>>>>>>>>>>>>>>>>>
That is just a small sample as there is pages of it. Are they part of the Homehub's normal operation or are they a sign of an underlying problem that has caused our speed to drop?
Thank you in advance. Any help is appreciated.

John46, thank you for the reply. I am aware of the need not to manually restart the hub. Admittedly I did do this in the first few days after the problem arose but have since learnt of the need to leave the hub so the line management can do it's thing. The reason my statistics show 3days connection is because of the hub automatically restarting - I take it this is the DLM doing its job. Will I see a gradual improvement in download speed over the course of the 10 days or will I be stuck in the 288kpbs band until the 10th day when the speed returns to normal? In other threads people are suggesting that 3/5 days is the normal period in which you can expect to see a return to normal download speeds. Even though I have been connected for this period, and last week managed 5 days before my router automatically reset, my download speed refuses to budge. Also can someone please tell me what the entries from my hub's event log posted above mean? Is it showing an underlying problem with the hub or part of its normal operation? Thank you.

I got my code but when i try downloading it it says retry as net connection is slow, but i am on a high spee broadband and all the other sites are opening simultaneously then why this problem?

I got my code but when i try downloading it it says retry as net connection is slow, but i am on a high speed broadband and all the other sites are opening simultaneously then why this problem?

Because Apple's not spent those billions of bucks lying around on a modern, high-speed delivery system or providing DVDs for those who don't have high-speed connections or uncapped DL capabilities.

Slow Broadband Connection - Likely IP Profile Issu...

Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out. In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection. After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps. This conclusion was backed up by a relative and a friend who are BT engineers. I left the Home Hub 3 on for 30 days, but there was no improvement. I turned the hub on and off to see if it needed to reset itself, but no improvement. It has now been on for 12 days. The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out.
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this. I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 12 days, 22:13:59
Downstream: 286.3 Kbps
Upstream: 1.016 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 31.5 dB / 6.0 dB
Line attenuation (Down/Up): 13.1 dB / 8.0 dB
Output power (Down/Up): 18.1 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 8929
CRC Events (Down/Up): 1 / 13883
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 2794
Error Seconds (Local/Remote): 1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Broadband connection

How can I get a broadband speed problem properly investigated and resolved????
We have been having problems with both broadband and telephone connections for some time and reported this problem a number of times. Calling the 151 number is no help as after many minutes waiting I either get cut off or asked to perform all of the steps I have already completed by following the on line help.
A BT engineer visited to fix the phone line problem and stated that he felt the problem was a ground fault that is linked to the weather. At the time the engineer came and until the last couple of days the weather has ben fine (no rain) so the phone and broadband have been also fine.
Over the last few days it has started to rain again and the broadband connection has immediately deteriorated. The broadband is now constantly causing problems (regardless of time of day).
Our main broadband use is to stream and download video. This is always poor and is now not possible again due to the poor connection. We are for example unable to use BBC iPlayer, Sky Go, etc.
This is becoming very frustrating and the useable broadband service is not acceptable.

Thanks Edd,
I think Ive got the stats you need below, we are using a Business Hub on our home phone line.
We have tested the master socket and are connecting directly into it, there are no extensions.
I've tried to run a speed but it just freezes and wont run (after entered phone number and pressed go).
Thanks, Ian
DSL Line (Wire Pair):
Line 1 (inner pair)
Downstream Rate Cap:
16352 kbps
Downstream Atten. at 300kHz:
61.2 dB
Uncancelled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Rx Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Impulse noise protection:
1.11
Delay of latency path:
8.00 ms
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
3408 kbs
754 kbs
Max Rate:
3408 kbs
756 kbs
Noise Margin:
5.6 dB
6.0 dB
Attenuation:
61.9 dB
39.4 dB
Output Power:
18.0 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
3408 kbs
Attenuation @ 300kHz:
61.9 dB
Uncanceled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

Dropping Wireless Connection & Speed Slowing Down

Hi,
Up until a week ago I had two BT lines, I will call them line 1 and line 2. Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
Download speed achieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Line speed then is one issue, but there is another.
My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
Yours in hope,
Alan
Solved!
Go to Solution.

Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
16:14:16, 26 Nov. ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
16:14:16, 26 Nov. ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
Thanks again for any advice or help you are able to give.
Regards,
Alan

No Broadband Connection

Last night at around 10:30 pm my broadband connection stopped and the light on the Homehub went out... We have been having very slow speed issues for over 2 months now so I don't know if this has something to do with it? Any help would be great as I need a working connection... BT are trying to put the blame that the problem lies within our home... We no full well it's something they have done there end!
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband connection dramaticly slow

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