Broadband connection keeps dropping off

Hi everyone, anybody having a problem with there broadband connection dropping off constantly with the new BT infinity broadband. I constantly have to switch my IPad off when I am on line and my laptop and wireless printer is also being affected by this. Can anyone suggest how I can correct this problem? Thanks in advance for any help. j

If all of the connections are wireless it is probably an issue with that rather than the Infinity connection itself. Download Inssider 2 onto your laptop and check if another network is using the same channel as yours.

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BROADBAND CONNECTION KEEPS DROPPING WHEN UPLOADING PHOTOS TO MS SKYDRIVE

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Morning
Thanks all so much for the replies :
If you are streaming content then I would recommend using an ethernet connection between your hub and PC as wireless is subject to to many forms of external interference"
Ethernet cable? I am not sure what one is, I think this is how I was connecting when I was with Talk Talk. Is it where you connect to the BT phone socket with a little white box thingy? Please let me know. To be honest, I thought the whole point of the setup I have now was the newest technology which did away with that sort of connection. Can you please let me know how I can try this. With thanks again for YOUR reply.
I think I have latest version of Adobe Flash Player I removed my existing version last week and uploaded newest version. Please tell me which one I should be using. Please also let me know if I need anything other programme that would help.
Keith - I haven't tried an ethernet cable as I've said above.
Please please more help. Would it be possible to speak to one of you guys on the phone OR a TECH person in the UK - I'm sure they could help me with the problem because they could guide me through what I have to do. It must be a UK call centre (please) - I almost go into a nervous breakdown when I have to speak to your help centres in Asia. With very many thanks.

Broadband connection keeps dropping, often without...

Equipment: I have an ancient hub (curious- do we get updates to these or do we just have to make do for years on end?), the first black one which is curved and it has been fine since I got it from a friend some years ago to replace the dinosaur white one BT supplied me with the day I got Broadband.
It is plugged directly into the master socket via a filter which has the only other other piece of equipment on it- a phone.
The Problem: Since about the time I had the BT Talk function turned off (December 2013) the Broadband connection (not the Wifi) has been dropping daily. After that date I noticed that it would drop just whenever I got a call on the landline phone. I didn't address it then because I get perhaps five or six calls a week on my landline and so it was not noticable or an issue.
But tonight it even dropped after just a few seconds in a Google Hangout; something I was able to do last week without problem. I am assuming it is because of the talking, as it must be similar to Skype etc? In total it has dropped randomly about 7 times and 6 or so times during the Google Hangout which I had to abort.
Summary of problem: Basically it is as though the removal of the BT Talk triggered the Broadband connection problem which is increasing in frequency and severity.
Actions taken: I have power-cycled, checked that I don't have a buzz on the phone-line, unplugged, checked and replugged the two cables (power and phone cable to hub). They are not damaged/loose/wet/different from normal. I have also used the trouble-shooter online at BT.
Aside: What I can say is that over the years I have had horrendous problems with total loss of Broadband/telephone and even worse service with BT constantly blaming my "equipment" for the problems and every single time it turned out to be their equipment or even their engineers at fault (one simply unplugged us at the junction and gave our line to someone else and, though, I reported it within minutes of it happening and why, it took days for them to undo) so that I am not entirely surprised that something is amiss.
Question: I am hoping someone here has an answer so that I don't HAVE to phone yet again (I have spent in excess of 60 hours on the phone with BT over the lifetime of this service with 37.5 spent to resolve one incident) or, worse, get billed £480 for nothing. DOES anyone know what I can do to sort this? Does anyone know what is wrong?
Please and thank you.
may you always do for others and let others do for you ~Bob Dylan

Thank you for your reply john46.
It sounds like a possible high resistance joint have you tried connecting to the test socket and see if that resolves the problem it will also remove the risk of any charges when an engineer attends as they will have to to resolve the problem
Yes.
The only thing I haven't done is tried another filter. Will try that tomorrow. However- it does seem awfully coincidental and nothing has changed here with the hub sitting less than four inches from the master socket as it has always done.
Then again it could just be that the hub is not up to par and the removal of BT Talk might just have been its death knell (mind you- I didn't even have a BT Talk phone any longer- that would have been with the first hub at the princely sum of £70 which never worked due to our line just being too "poor" or something very technical like that).
I am not sure where you have got the figure of £480 from as you will only be charged it the fault is found on your internal wiring or equipment
I didn't "get" the figure of £480 from anywhere. BT did. They charged me £240 for something which was their fault because the lass, allegedly in Bangalore (I grew up on Pondicherry, not too many miles away), misunderstood syntax and presumed to bill me for something the engineer already determined was not my responsibility. And when I telephoned to tell BT that I had been billed in error her colleague billed me again instead of refunding me: £240 + £240 = £480
It took an inordinate amount of patience on my part to explain this to a third BT customer service person as they (naturally) refused to believe me when I reported their colleagues' errors.
Had it not been for the 36.5 hours previously spent troubleshooting another problem for BT staff (38 of them- I have all their names and various flights of fancy written down somewhere) I'd have thought I was imagining things.
And so, when the engineer unplugged my line and blithely connected it to a new house in a junction box three miles down the road (as the better half was driving by no less) and we were able to give BT the time and location of where the "problem" authored from, which still only led to an engineer having to be sent to "investigate" the fault at our end some three days late- I was no longer capable of surprise.
It is why I thought to ask if anyone had any experience with connections dropping out here first. Might save me my last marble.
Well- it was worth a try.
may you always do for others and let others do for you ~Bob Dylan

Broadband Connection keeps dropping out.

can some one ring me from sky broadband department plz as my internet keeps dropping out all the time i do not have a home phone only a mobile phone

Try the Sky service app .................... http://help.sky.com/articles/sky-service-app

Galaxy Note Edge Wifi Connection keeps dropping off

My wifi connections keeps disconnecting even after many attempts to login and getting connected on my home wifi it disconnects within a few seconds. Checked my modem and router and all is good (up to date firmware) and no connection issues on other devices. I verified my Edge is up to date as well. I am at a loss as to why it keeps auto disconnecting from my wifi. I tested tethering to my other cell phone and it stayed connected to it. So where do I go from here?

Cesmenow,
Thanks for reaching out to us. We can assist you. To confirm, this is only happening on your home wi-fi connection or do you also experience it with all wi-fi's?
We can try a couple of troubleshooting steps to resolve this: First, try resetting the app preferences by going to Settings>General>Application manager>Applications then press Settings>Reset app preferences. Tell us if this helps.
If not, then please run your device in Safe Mode - http://tinyurl.com/oo54noe and try again. This turns off all 3rd party apps. Tell us if it helps.
Thank you,
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My broadband connection keep dropping also need to...

hi
I am with BT total broadband since Feb2011 every thing was fine up untill last month, now what i find is my connection dropping and i need to go and restart router some times to get connected back again, Is there any way i can get a stable connection Please help me to resolve this.My Postcode is HP13 6DY

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband connection keeps dropping.

I've recently started having problems with the BT HH4.
The connection to the internet drops periodically. It will usually come back online on its own after a minute or so. Other times I have to reconnect manually.
Its getting annoying, especially when streaming the footy!
Its dropped about five time today.
Anybody got any ideas, its starting to drive me mad.
Thanks
Matt.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband Connection Keeps Dropping - ERROR_NO_CAR...

Hi,
I've been disconnected frequently (sometimes >10 times in 12 hours) when I look at the HH3 Event Log I can see a ERROR_NO_CARRIER for each break in the connection. This started on 9th December which was same day I got notification from BT that my line/exchange had been upgraded.
I've carried out all the usual tests but have not made much progress. However today I was told that my IP profile is to be increased, the line is currently showing the following stats, can someone please let me know if increasing the IP profile will have a positive impact on a connection that is frequenting being lost with ERROr_NO_CARRIER:-
Max achievable Speed 7150Kbps
DSL Connection Rate 7354Kbps
IP Profile 6487Kbps
My HH3 Line Stats are currently...
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:04:30
Downstream:
7,072 Kbps
Upstream:
736 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.9 dB / 7.0 dB
Line attenuation (Down/Up):
48.0 dB / 28.5 dB
Output power (Down/Up):
20.0 dBm / 12.6 dBm
FEC Events (Down/Up):
8729 / 5
CRC Events (Down/Up):
207 / 4
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
7076 / 2
Error Seconds (Local/Remote):
0 / 0
Solved!
Go to Solution.

welcome to the forum
who told you that your profile will improve and that will give you a better speed. that is not correct - you need to get your speed increased and that will give you and increased profile. your profile is 88.2% of your connection speed so faster speed higher profile not the other way round.
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Phone line and BB connection keeps dropping - BT H...

My broadband and phone connection keeps dropping. Its been fine for years and now since all this bad weather we have been having the connection lasts temporarily for a few minutes sometimes more and then all the blue lights start flashing orange, sometimes for a while, and then back to blue. Could it be that there is a wider problem in the area I am living in my area. I have tried to report this to BT via the Indian call centre but the best they can offer me is an engineer visit on 20 January (!!) and I may have to pay £130 if the fault is found on my property so I would like to know first if there is a wider probelm affecting others in my area. Many thanks.
Solved!
Go to Solution.

Have you checked here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
Are you connected to the test socket to eliminate any problems caused by internal wiring
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

3G connection keeps dropping out after 4.2.1 update

Hi, I'm wondering if anyone could help me.
I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
Ever since then, my 3G connection keeps dropping out, and I'm just left with vodafone UK (with usually 3-4 bar signal) but no 'o', 'E' or '3G' symbol.
After about 20 minutes of no cellular data, I'd get the 'o' symbol, then 10 seconds later it would change to '3G'. But then after 5 seconds it would lose it. The cycle would continue in this way.
Strangely, when at home, the 3G would stay connected. But when I go anywhere, I lose 3G.
When I turn 3G off, I get constant 'o' connection where ever I go. It doesn't drop out.
I've tried resetting the phone, and resetting network settings.
Does anyone have any ideas?
Thanks.

I'm having a similar issue with my new iPhone 4 (w/ 4.2.1)... It continually cycles through the following sequence:
AT&T / 3G
AT&T / No Data
Searching…
Searching… 3G
AT&T / 3G
(loops…)
Here is a video of the cycling. Note the iPhone 4 is just sitting on a coffee table in my house.
http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
Also worth noting, I just got the iPhone 4 and I updated it to 4.2.1 right away. Previously, I had a 3GS which did not exhibit any of this behavior in the same location in my house. Also, my girlfriend still has a 3GS and has FW 4.2.1 without these issues. I have a video of her phone in the exact same location taken just after the clip above and her phone maintains 3-bars / AT&T / 3G the entire time.
I picked up the iPhone 4 while out of state over the holiday weekend and did not observe any of these connectivity issues, in fact the 3G throughput of the iPhone 4 was significantly better (consistently got >4 Mbps down / >800 Kbps up) than what my family members were seeing with their 3GS models.
I believe it is a baseband issue introduced with the 4.2.1 update for iPhone 4, but I also strongly believe there is some tower component to this problem (ie, software revision at the tower or configuration).
Like others here, I also performed a restore to 4.2.1 through iTunes and setup my phone as "New" and I continue to see the behavior. The phone is unusable in my house unless I manually disable 3G. As a final data point, when I'm able to maintain a 3G connection long enough in my house I get the following throughput from Speedtest.net: 1863 Kbps down / 543 Kbps up.

Broadband adsl keeps dropping (Hub3)

ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:46:34
Downstream:
13.74 Mbps
Upstream:
1.101 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.4 dB / 6.2 dB
Line attenuation (Down/Up):
27.8 dB / 14.8 dB
Output power (Down/Up):
20.5 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
319 / 7
Error Seconds (Local/Remote):
103 / 0
Above are the stats. I have a BT Home Hub 3, the connection keeps dropping. I have just done a silence sound test but could not hear any noise (i did not get disconnected then though). I have had BT doing line tests (home visits too) and the broad band people tell me there is a problem with the line. The line people say its all good.
Any help or advise would be appreciated. Also who do I call to change latency and/or noise parameters? the usual call centre or is there another phone?
Many thanks
Filip
Solved!
Go to Solution.

that is the test socket and is your direct connection to the exchnage and eliminates any internal wiring problems
check this post and see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help please connection keeps dropping!

Hi, so over the past weeks, days etc ive lost count! My connection keeps dropping. Was using the bt home hub 2.0 was getting all sorts of errors. After getting fed up my dad brings home a homehub 3.0 type b which got given to him brand new by a friend. So installed software etc using adsl by the way not infinity, over the past week the errors from the homehub 2.0 have gone but not this is popping up: 22:43:21,16 Jun. WAN Auto-sensing detected port DSL
22:43:21,16 Jun. WAN Auto-sensing last connection port: DSL
22:43:18,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
22:43:18,16 Jun. PPP IPCP Receive Configuration ACK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Receive Configuration NAK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Send Configuration ACK
22:43:18,16 Jun. PPP IPCP Receive Configuration Request
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP CHAP receive success: authentication ok
22:43:18,16 Jun. PPP CHAP Receive Challenge
22:43:18,16 Jun. PPP LCP Receive Configuration ACK
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:18,16 Jun. PPP LCP Receive Configuration Reject
22:43:18,16 Jun. PPP LCP Send Configuration ACK
22:43:18,16 Jun. PPP LCP Receive Configuration Request
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:16,16 Jun. QoS Rate cap set to 1.1Mbs
22:43:15,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
22:43:15,16 Jun. DSL Link Up: Down Rate=18211Kbps, Up Rate=1071Kbps; SNR Margin Down=6.1dB, Up=6.4dB;
22:43:06,16 Jun. Client associated: IP 192.168.1.71, MAC 50:B7:C3:FD:26:29, host touchedbythehandofgod, Link Rate 72.2 Mbps
22:43:00,16 Jun. HTTP User admin login from 192.168.1.64 successfully.
22:42:49,16 Jun. HTTP User admin from 192.168.1.64 login failure.
22:42:35,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
22:42:35,16 Jun. HTTP User Basic login from 192.168.1.64 successfully.
22:42:33,16 Jun. PPP LCP Send Termination Request
22:42:33,16 Jun. OpenWiFi tunnel down
22:42:31,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
22:42:31,16 Jun. DSL Link Down:the duration is 35 seconds [1 : LosDetector]. Can some one please help I'm not the account holder and my mum will not call bt as I'm sure as lots of people know the India call center are not the best, my mum is account holder by the way sorry about how this has come out I'm writing this off my iPhone as the connection has dropped a lot today. Any help is appreciated many thanks.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Why does my generation 1 ipad keep dropping off

Why does my ipad keep dropping off. It is generation 1.

Dropping of of what - wifi? When you ask a question you need to provide enough info to get an answer.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Internet connection keeps dropping at night

I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
BT speedtester
Download speed achieved during the test was - 8442 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
IP Profile for your line is - 9181 Kbps

Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband connection keeps dropping off

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