Broadband cuts out

For the last few weeks I have started having problems where my internet completely drops. The broadband light on my homehub goes off and then it takes a minute or so flashing orange before it goes steady blue again. Sometimes it will do this 3 times in an hour and can be very frustrating as it kicks all of my devices offline.
I have all of my telephone lines connected to filters etc, and have set up the router fine. Having previously not had problems like this for almost a year. the speed etc of my internet is brilliant. But these disconnections are a problem.
I have been into my router settings and got my event log from troubleshooting. These are the results:
Troubleshooting events log:
  22:37:04,12 July.
HTTP User admin login from 192.168.1.51 successfully.
  22:34:46,12 July.
CWMP:session completed successfully
  22:34:43,12 July.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  22:34:41,12 July.
WAN Auto-sensing detected port DSL
  22:34:41,12 July.
WAN Auto-sensing last connection port: DSL
  22:34:38,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  22:34:38,12 July.
PPP IPCP Receive Configuration ACK
  22:34:38,12 July.
PPP IPCP Send Configuration Request
  22:34:38,12 July.
PPP IPCP Receive Configuration Reject
  22:34:38,12 July.
PPP IPCP Receive Configuration NAK
  22:34:38,12 July.
PPP IPCP Send Configuration Request
  22:34:38,12 July.
PPP IPCP Receive Configuration Reject
  22:34:38,12 July.
PPP IPCP Send Configuration ACK
  22:34:38,12 July.
PPP IPCP Receive Configuration Request
  22:34:38,12 July.
PPP IPCP Send Configuration Request
  22:34:38,12 July.
PPP CHAP receive success: authentication ok
  22:34:38,12 July.
PPP CHAP Receive Challenge
  22:34:38,12 July.
PPP LCP Receive Configuration ACK
  22:34:38,12 July.
PPP LCP Send Configuration Request
  22:34:38,12 July.
PPP LCP Receive Configuration Reject
  22:34:38,12 July.
PPP LCP Send Configuration ACK
  22:34:38,12 July.
PPP LCP Receive Configuration Request
  22:34:38,12 July.
PPP LCP Send Configuration Request
  22:34:35,12 July.
QoS Rate cap set to 1.2Mbs
  22:34:34,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  22:34:34,12 July.
DSL Link Up: Down Rate=18491Kbps, Up Rate=1223Kbps; SNR Margin Down=3.1dB, Up=6.4dB;
  22:33:40,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  22:33:38,12 July.
PPP LCP Send Termination Request
  22:33:36,12 July.
OpenWiFi tunnel down
  22:33:35,12 July.
PPP LCP Send Termination Request
  22:33:34,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  22:33:34,12 July.
DSL Link Down:the duration is 417 seconds [1 : LosDetector]
  22:26:48,12 July.
CWMP:session completed successfully
  22:26:45,12 July.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  22:26:43,12 July.
WAN Auto-sensing detected port DSL
  22:26:43,12 July.
WAN Auto-sensing last connection port: DSL
  22:26:40,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  22:26:40,12 July.
PPP IPCP Receive Configuration ACK
  22:26:40,12 July.
PPP IPCP Send Configuration Request
  22:26:40,12 July.
PPP IPCP Receive Configuration Reject
  22:26:40,12 July.
PPP IPCP Receive Configuration NAK
  22:26:40,12 July.
PPP IPCP Send Configuration Request
  22:26:40,12 July.
PPP IPCP Receive Configuration Reject
  22:26:40,12 July.
PPP IPCP Send Configuration ACK
  22:26:40,12 July.
PPP IPCP Receive Configuration Request
  22:26:40,12 July.
PPP IPCP Send Configuration Request
  22:26:40,12 July.
PPP CHAP receive success: authentication ok
  22:26:40,12 July.
PPP CHAP Receive Challenge
  22:26:40,12 July.
PPP LCP Receive Configuration ACK
  22:26:40,12 July.
PPP LCP Send Configuration Request
  22:26:40,12 July.
PPP LCP Receive Configuration Reject
  22:26:40,12 July.
PPP LCP Send Configuration ACK
  22:26:40,12 July.
PPP LCP Receive Configuration Request
  22:26:40,12 July.
PPP LCP Send Configuration Request
  22:26:39,12 July.
QoS Rate cap set to 1.2Mbs
  22:26:39,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  22:26:37,12 July.
DSL Link Up: Down Rate=18567Kbps, Up Rate=1219Kbps; SNR Margin Down=3.1dB, Up=6.5dB;
  22:25:57,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  22:25:55,12 July.
PPP LCP Send Termination Request
  22:25:53,12 July.
OpenWiFi tunnel down
  22:25:52,12 July.
PPP LCP Send Termination Request
  22:25:52,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  22:25:52,12 July.
DSL Link Down:the duration is 1578 seconds [1 : LosDetector]
  22:15:10,12 July.
Possible PS or DA. src=123.151.42.61 DST=81.159.223.187 LEN=40 TOS=0x00 PREC=0x00 TTL=44 ID=0 DF PROTO=TCP SPT=12217 DPT=8080 WINDOW=8192 RES=0x00 SYN URGP=0
  22:01:57,12 July.
DHCP Lease issued for IP 192.168.1.69 to host (MAC 00:25:00:3E:2F:5E), duration: 1 day
  22:01:57,12 July.
Receive a DHCP request: 192.168.1.69, 00:25:00:3E:2F:5E.
  21:59:50,12 July.
Client disassociated: IP 192.168.1.71, MAC B8:76:3F:0A:48:37, host Mac-PC, Reason Code 8
  21:59:45,12 July.
CWMP:session completed successfully
  21:59:43,12 July.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  21:59:41,12 July.
WAN Auto-sensing detected port DSL
  21:59:41,12 July.
WAN Auto-sensing last connection port: DSL
  21:59:39,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  21:59:39,12 July.
PPP IPCP Receive Configuration ACK
  21:59:39,12 July.
PPP IPCP Send Configuration Request
  21:59:39,12 July.
PPP IPCP Receive Configuration Reject
  21:59:39,12 July.
PPP IPCP Receive Configuration NAK
  21:59:39,12 July.
PPP IPCP Send Configuration Request
  21:59:39,12 July.
PPP IPCP Receive Configuration Reject
  21:59:39,12 July.
PPP IPCP Send Configuration ACK
  21:59:39,12 July.
PPP IPCP Receive Configuration Request
  21:59:39,12 July.
PPP IPCP Send Configuration Request
  21:59:39,12 July.
PPP CHAP receive success: authentication ok
  21:59:39,12 July.
PPP CHAP Receive Challenge
  21:59:39,12 July.
PPP LCP Receive Configuration ACK
  21:59:38,12 July.
PPP LCP Send Configuration Request
  21:59:38,12 July.
PPP LCP Receive Configuration Reject
  21:59:38,12 July.
PPP LCP Send Configuration ACK
  21:59:38,12 July.
PPP LCP Receive Configuration Request
  21:59:38,12 July.
PPP LCP Send Configuration Request
  21:59:36,12 July.
QoS Rate cap set to 1.2Mbs
  21:59:35,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  21:59:34,12 July.
DSL Link Up: Down Rate=18571Kbps, Up Rate=1215Kbps; SNR Margin Down=3.1dB, Up=6.5dB;
  21:58:57,12 July.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  21:58:55,12 July.
PPP LCP Send Termination Request
  21:58:53,12 July.
OpenWiFi tunnel down
  21:58:52,12 July.
PPP LCP Send Termination Request
  21:58:52,12 July.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  21:58:52,12 July.
DSL Link Down:the duration is 202 seconds [1 : LosDetector]
  21:56:09,12 July.
DHCP Lease issued for IP 192.168.1.71 to host Mac-PC (MAC B8:76:3F:0A:48:37), duration: 1 day
  21:56:09,12 July.
Receive a DHCP request: 192.168.1.71, B8:76:3F:0A:48:37.
The drop out of my internet seems to coincide with the times where there is [ERROR_NO_CARRIER]. I don't know what is causing these drop outs. Could it be a fault in the line? Do I need to get an engineer out to check? Or is it some setting or something I can do with my router to fix this. Problem is there is no warning to the drop out it just cuts off and then starts trying to reconnect to broadband.
Please help, what do I do?
Thanks in advance for any helpful information.
Solved!
Go to Solution.

I am using a BT Homehub 3.
My speed is at 14Mb download and 1Mb upload. so speed seems absolutely fine.
I have done a quiet test on the phone line and that has no crackling or noises on the line.
john 46 I had a look at the info you told me to check out.
The sky connection thing I think could be the problem having looked at the information you sent me.
I have mine set up with another microfilter not a splitter could this be what is causing my disconnects? as it has mainly been happening since we upgraded sky and connected the phone line.
My current set up goes
Telephone socket
Microfilter
Homehub Microfilter
phone sky
Is this the problem? Do I need a splitter? and if so could you recommend one that has the right sockets I would need.
Thanks

Similar Messages

Broadband cuts out same time every day

Hi, My broadband cuts out at the same time every day. It used to be at about 11.35pm and it's now at approx 8.10pm. Can anyone help please? Many thanksMM Router stats: Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA230662301607281900:24:02Down000000:25:34Up28411290840755310770:25:10Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin1504 kbps605 kbps72.0 dB42.0 dB6.4 dB7.0 dB

Its due to one of two reasons, you have mains supply spikes/blackouts or the power supply is faulty in the router. Because it's occurring at a regular timed intervals, I'd say it's more likely to be the former. You need to check whether something in the premises is switching on at that time, examples would be electrical water heaters on timers, etc... And also confirm that the router mains cable is plugged firmly into the socket, as if it's loose it would make it more subseptable to such spikes/blackouts.

Noise on phone line and broadband cutting out when...

Hi, I have been experiencing a problem with my broadband dropping out when the phone is in use. I have also had a very crackly/noisy line whilst using the phone.
After reading various problems on these forums (some sound similar) I wanted to see if anyone else could help as I’m still unsure what to do next. I haven’t really had much help out of BT except for them sending out a new Hub (V3) saying that it should fix the problem. It did not fix it and I have since had a few more conversations, which have resulted each time in BT saying that there is no fault on the line, and it will be £130 minimum call out for any further action.
I have done everything I can think of in the house to see if the problem was to do with my household wiring including replacing the wiring for my extension. The filters have all been replaced and I have also used the quiet line facility and there is still noise on the line and the broadband still drops out when the phone is used.
At the moment I really have no clue what to do next so thought if I post up my ADSL line status results that maybe someone would see a problem or maybe have a thought on what to try next as I don't really want to be paying £130.
My set up is BT HomeHub 3 (option 3) with a BT Vison Box. The problem with the broadband dropping out seems to have started around the time I was notified by email that there was an upgrade on the network completion that was on the 24th June.
Any help would be very much appreciated as this is understandably getting a very tiresome. Cheers in advance.
My ADSL line status:
Connection Information
Line state:
Connected
Data Transmitted/Received (GB):
4.3 / 4.3
Downstream:
4.438 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.2 dB / 5.9 dB
Line attenuation (Down/Up):
25.3 dB / 14.5 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 229
CRC Events (Down/Up):
0 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
60 / 25

One thing to add, are you sure on how they phrased the info regarding to the £130 charge. That should only really be applied if it is YOUR equipment that is at fault (and on some occassions if you have damaged the external line).
I have what sounds to be a much more intermittent issue than yours, the vast bulk of my visits have resulting in the engineer not finding an issue (occassionally they do but then seem to lose that info before the next one) and I have never been charged since there is no issue with my equipment and the effect on the broadband can be seen via BT's own logging (ie speed reductions etc).
There has been some reports that sound like inappropriate charging but really you have an obvious line issue and even if intermittent should not be chaged providing you have confirmed it is an external cause.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

No broadband for days after suddenly cutting out l...

Hi all,
I'm hoping you can help me with a very frustrating issue I am facing. On Friday 13th Jan, at 1pm and without warning, my BT broadband connection died and has not yet come back (so 4 days and counting).
I am an IT technician by trade and normally I am able to resolve any issues with these things myself. However, this time I exhausted all options (filters, lines, different router etc) and had to call BT's (not very good) offshore call centre, who use their wonderful training to read through a script asking me if the power is on
Anyway, long story short, my Fault was logged but nothing done. So I called back on Saturday, same script (even though I've been through it already...) and at the end of the call he says he'll escalate and next level support will call me on Sunday morning - apparently he had booked me in for a callback between 9 - 11am. And you can guess what happened - nothing, no phone call, nada.
So again I have to call the wonderful offshore call centre and go through the bl**dy script AGAIN. I've done it I tell him, but "Sorry Sir I must check these few things" **bleep** it. I'm losing my rag here and i am a very calm person by nature.
They have no idea what's wrong with my broadband. I tell them it was working on Friday 1pm then it suddenly cut out. Days later it's still not back, so there is a problem and I know it's not in my house.
My friends down the street have broadband with Zen and Plusnet and their connection is fine. So all otehr ISPs are working OK in our area.
My neighbour is with BT Broadband, like me, and his connection is also dead!
So the problem is not in my house! Even then they're sending an engineer down ...I expect he won't turn up though, but even if he does I can't imagine what he'll do in my house, because I'm fairly certain the problem is not there.
No communication to tell us what's wrong, or that BT are aware of the problem and working on it and will have my broadband back on x date etc. No record of it on BT's Service Status page or on 0800 169 0199. I can't believe how poor their service is. When I moved to BT I thought I was paying more for a better service, for a one-stop-shop that wouldn't let me down. I wish I'd done my research properly!
What can I do to get my broadband back?
Can I cancel my contract mid-term and move to another ISP which is working in my area?
Please help, I'm so **bleep** stressed over this as it's preventing my wife and I from being able to work at home.
Just for information, I'm in post code area TW19.

welcome to the forum
this is a customer help customer forum and the only people who can help you are the forum mods who are the only BT employees.
as you have checked for outage at your exchange some just in case different http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
if still nothing then contact the mods and see if they can help you http://bt.custhelp.com/app/contact_email/c/4951
it can take up to 3 days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity 2 very very slow and cutting out

Hi,
BT contacted me some months ago offering me a free update to get faster broadband speeds on the condition that I signed a contract for a further 12 months. I agreed to this but since then the speeds have been getting slower and slower and now at time cut out completely. Hardly an upgrade is it.
I've removed the game console and have less tablets now using the broadband, so I now have much less connected to the broadband yet it is still slower than before the upgrade.
I've tried having a live webchat to get the problem sorted but of course the signal keeps on cutting out.
Anyone else had any issues?
Thanks

Good afternoon John1975, and welcome to the forum.......
Can you put your telephone number into http://www.dslchecker.bt.com/adsl/adslchecker.welcome and post the results (after removing your telephone number) ?
Can you log-in to your homehub and post the first 12 lines that show under the "helpdesk" tab, assuming that is, that you have a Homehub 5 ?
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

BT fibre cutting out for few seconds at a time

I have a wireless connection with BT home hub fibre optic broadband.
My issue is that the broadband appears to cut out at least 3/4 times an hour for about 30 seconds. This happens on my laptop, mobile phone etc.
the laptop still shows it is connected just not internet pages appearing and troubleshooting does not detect any problems.
Any ideas would be helpful thanks.

Possibly wireless interference. Is it ok wired?
To say thanks for a helpful answer, please click the white star

BT Homehub 3 Cutting out issue.

Hello everyone! I'm having quite alot of router issues let me just run you all through it.
1. Router will cut off every day, Either in the evening or at night (3am)
It does this every day without fail, Im not sure about the mornings because im at work.
All the lights will go off, Router turns power to orange and it acts like its rebooting.
There are no auto turn offs or power save features on. It has been doing this even since BT sent me the blasted thing and they wont **bleep** admit that its broken because I can never capture when it actually happens.
Line and everything is fine, It's just the router. What can I do? I either need a replacement from BT because this one is clearly broken or a fix for this issue. My mate said it was something about the lease times with internal IPs?
It is the BT homehub 3.0 Type B
Thank you!
-Sean

If your Homehub is cutting out on a daily regular basis have you checked to see if there is something on your electrical circuits causing it?
Do you have anything coming on or going off at the same time as the problem occurs such as central heating kicking in or a fridge or freezer coming on going off.
Have you tried it plugged into a different electrical socket?
Have you tried to eliminate the Homehub?
Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal to see if it disconnects. If it does not disconnect you will know it is a faulty hub.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.

Voice Memo on iphone 5 has started to cut out at the 25.40 mark.

I have been using the voice memo function on the iphone without any issues with it recording to any length desired.
I use it to record interviews and podcasts. However, last night, without warning, it has decided to just stop recording at the 25.40 mark. At first I thought it was something that I did but then during a second interview, it cut out at exactly the same time again.
I have recently updated to IOS7 but have used the voice memo since without problems so I doubt its the update that has caused this.
Anyone know of any fixes?
Thanks
A

I have a 5c, and here is how I was able to trim a test recording:
1. Open the recording file in Voice Memos.
2. Tap "Edit" at the bottom. It's between the arrow-up symbol and trash can.
3. On the right side, near the bottom-right corner you'll see a blue box with a round blue dot at the top-left corner of it, and another one at the bottom-right. This is the Trim button. Tap it.
4. You should now see the recording with the "wavelengths", a vertical blue line (with a blue dot at top and bottom), and on each side a red line (also with red dot at top/bottom).
5. Touch the left red line and you'll notice you can touch/drag it to the beginning point of your desired portion of the recording.
6. Touch the right red line and touch/drag it for the recording's end point.
7. Hit the Play button to play just the trimmed portion, making sure it's what you want.
8. Once it's what you want, touch "Trim". Up pops "Trim Original" or "Save as New Recording".
On emailing it, go to the trimmed copy and click the arrow-up symbol, which will allow you to either message or email it.
EDIT: I found you can name your recording file to what you want by tapping the default name of it. A cursor will appear where then you can delete and retype a custom file name. Great for emailing so you recipients will know what it is by looking at it.
Message was edited by: Marble Rye

IPad cuts out and stutters on AirPlay music but iPhone does not?!

Hi folks, hope you can help with this problem, it's a little weird.
I bought an Apple TV a few days ago and have been enjoying streaming music from my apple devices onto the hifi system connected to the TV. It works great except for one particular use-case, which is really frustrating. Basically, I can do everything from the Apple TV, stream HD content, Netflix etc. all good. From my iPhone I can do everything over AirPlay, stream music from iTunes, from Spotify, stream high quality video from YouTube or off the device itself, all works perfectly.
On my iPad 2 however everything works EXCEPT streaming music, it's bizarre. I can stream a high def video from YouTube onto the iPad and AirPlay it over to the ATV and it never misses a beat. I can mirror my screen onto the TV and stream games like Real Racing HD with no issues or lag whatsoever. However when I try to stream music either from iTunes or Spotify from the iPad it stutters (cuts out) every 30 seconds or so, making the music intolerable.
The weirdest thing is that I can queue up the same track on my iPhone 4s and on the iPad 2, play it from the iPhone and it works perfectly, pause that, play from the iPad and it's a complete mess. Similarly, when music is stuttering and cutting out on the iPad, I can switch directly to the YouTube, or BBC iPlayer app and stream high def video over AirPlay with no sound or video problems, then switch back to the music - back come the cut outs. It's driving me mad, I want the iPad to be the device everyone uses to play music from, especially for parties, but at the moment I have to get my phone out every time.
So it's not a bandwidth problem or a wifi signal problem (because video over airplay is fine) and it only affects music and it only affects the iPad.
Any ideas?!?!
I should state that all the iOS devices have the latest apple software and I have already tried resetting the iPad, the ATV, my wifi router etc. etc.

"Sonos" your Airplay
Hi,
This observation elicited a Eureka moment. After months of problems with our airplay I had worked through almost every suggestion on the net to little or no avail.
As a result of this post I reconfigured one of our access points as a dedicated airplay network. Brilliant. We have now had 2 weeks of perfect airplay.
If you are reading this, you are probably fairly tech savvy. You therefore probably have an old router in the garage, shed or attic.
Get it out, dust it off and connect it to your network as an access point (Ethernet cable and a good internet search on your router). Set it up on an empty wireless channel as "*****airplay" or whatever suits you and connect the airplay clients (airport express, Apple TV, airplay speakers etc.) to that. Keep everything else on the original wireless network.
Interestingly, this is how Sonos have approached the wireless music solution.
This has worked brilliantly for us, I hope this helps others in a similar predicament.
Uncle Duck
Ps - This is a good work around, but , come on apple - it shouldn't need a degree in engineering
System
Variety of IOS devices- phones, ipods,iPads, MacBooks et al.
2 access point - main router ((virgin media Superhub (aka Netgear)), separate access point, Netgear WNDR4500
Laptops,desktop, printers etc
2 airport express, 1 apple tv

Why is my Apple TV cutting out when watching TV and Films?

Hi there, will try to provide as much info as possible but let me know if more is needed.
I have purchased the newest Apple TV (March 2012) recently, and have noticed that it cuts out when I'm watching films and TV shows, but never when I listen to music or the radio. My friends have also noticed they cannot play youtube videos off their iPads onto the apple TV. When it cuts out, it does not say "cannot connect to iTunes" or anything similar to that, it just returns to the home screen and then we can select the computer and TV programme and resume playing as normal. This happens every 5-10 minutes during a show/film though and does get incredibly annoying.
Originally I felt it would be a network problem. We have BT Infinity and the Home Hub 3.0, and I am aware that lots of people have issues with this. However this problem doesn't happen on any other device, nor when playing music. It is specifically when watch movies and TV shows. I have actually swapped the home hub device for a Netgear Cable Router back and forth trying to see if it ever made a difference, and the same problem is still happening therefore I do believe it to be a problem with the Apple TV.
I have checked the troubleshooting advice for the Apple TV and followed that and nothing seems to have helped (unplugging various bits, making sure i'm on the right channels etc.).
In short I have literally no idea what could have happened and what to do about this, and before I actually rang apple I wanted to know if anybody new anything about problems like this and how they can be resolved.
Many thanks.
PS it is also worth noting that on our homeshare, we can no longer access one of our friends iTunes, despite it being visible it never loads and is invisible to the Apple TV. This also baffles us and we are not sure if it is related!!
Can;t think of any other details but let me know!

I have three Apple TVs at home (one 2nd Gen and two 3rd Gen). I have not had this issue. Worst thing that happens is it will not load my content from iTunes after waking it up, so I reboot the Apple TV and that fixes this.
My Dad has a 2nd Gen and it has started cutting out or dropping during playback of movies from iTunes and Netflix. I tried restoring it over WiFi and also directly from his iMac running Lion and the version of iTunes previous to the latest that changed the iTunes layout (Not sure of the version), but it would fail saying the download was corrupt. I even downloaded the .ipsw file and tried manually restoring that way, but it failed as well. I purchased the USB cable for Apple TV to do this.
I just took it home tonight and tried restoring on my iMac running Mountain Lion and the latest version of iTunes and it worked. I will bring it back to my Dad's and test it there. I will post the results.
Maybe try this and see if it works. I noticed that doing it through iTunes that it said it restored the latest version of OS for Apple TV and also the Firmware.
None of the Apple TVs mentioned have been Jailbroken, so not sure if this would be causing issues for anyone else. Just trying to rule out anything I can think of.
I didn't get a chance to try this next step, since restoring from my iMac worked, but this was going to be my next step:
<Link Edited By Host>

Hi Can anyone help. I'm having problem with FaceTime on my IPAD .It connects but cuts out Simolarly when someone calls me it connects , then cuts out ThanksBrian

Hi Having problem with FACETIME on my IPAD Connects to call but then cuts out , similarly calls in connect & cut out Can someone help. Brian

My ipad is doing the same thing to it won't let me except a incoming call on Facebook and I don't know what to do

Why does my mini display port to hdmi adapter cut out intermittently?

I have a MacBook Air 2012. Using a bestbuy mini display port to hdmi adapter connecting to a sony led tv. The picture and sound transmits to the tv, but the signal would cut out after 10-15 seconds and it would last about 3-5 seconds and then the picture would come back again.

to me something happened similar to me but after removing the connector and put it back was solved, and now to use it with my TV I have to make sure both are well connected to both the Mac and plug the HDMI cable and adapter tv .
I hope that solves your problems resolved as mine
Blessings.
a me me a pasado algo similar pero luego de sacar el conector y volverlo a poner se soluciono, y ahora para poder usarlo con mi TV tengo que asegurarme que esten bien conectados ambos tanto el conector al mac como el cable hdmi al tv y al adaptador.
espero que eso resuelva tus problemas como resolvio los mios
Bendiciones.

My iPhone 4 doesn't connect to any wifi sources anymore (even though it used to) and regularly cuts out of service.

My iPhone is from the US and I've had it for nearly two years. I'm with optus. I know that this is not allowed to be discussed but my phone was bought jailbroken. Neither my father nor I had any idea what this meant at the time and would not have bought it if we did know. My wifi connectivity worked fine up until a month ago when it cut out for no reason at all. Since then it cannot connect to any wifi sources. Also, my phone has recently been cutting out of service 1-2 times everyday. I understand that this may due to the fact that my phone is jailbroken. However is there anyway I could unjailbreak my phone? I'm not sure if it is factory unlocked because the iPhone wasn't bought from Apple even though it is legit. So is there really anything I could do to fix my phone? It's running on IOS 4.0.1.
Please help me. I'm fifteen and I really have no idea what to do!
Any help would be greatly appreciated!

In settings>general> cellular do you have it turned ON?

Macbook freezes, wont open programs, keyboard cuts out, sometimes get error -108 opening photoshop

I'm using a macbook pro 2010 8gb ram, about 80gb free space on hard drive..
recently programs have been freezing, the keyboard will randomly cut out and stop working
I wont be able to click on programs in the sidebar and they wont open
it takes a hard restard sometimes twice to get things working again, but then it happens all over again pretty shortly
does anyone know what is going on and what I can do?
thanks
Richard

Disconnect all peripherals from your computer.
Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Before your standard warranty runs out especially if you do not have Apple Care, take the computer to an Apple store or an AASP if the above does not work or any other suggestions you get do not work.
If in fact you do have Apple Care, call them and get a case#.

After upgrading to Yosemite, Preview does not let me edit jpg photos (cut out something in background and paste a patch to get rid of the flaw.)

After upgrading to Yosemite, Preview does not let me edit jpg photos (cut out something in background and paste a patch to get rid of the flaw.) Help.

thankyou. THANK you.
thankyouthankyouthankyou!
sorry about no screenie but the first option worked (at least so far!)
THANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOU

Broadband cuts out

Similar Messages

Maybe you are looking for