Broadband did not work for days

my broadband did not work for days. I spent two lengthy periods of time on the phone to sky, once fo 1.5 hrs and the other time for 1 hour. Both phone calls achieved nothing. Eventually the internet started working again. The sky service status online advised that my area had no problems. The service from sky has been incredibly rubbish and has made me very angry. In order to get myself online i had to pay BT Wifi £8 for a day pass. Sky have been very generous and have compensated me 62 pence for the time I have been without the internet. My question to sky is..... will youplease refund me the £8 I have spent and give me some sort of compensation for the dismal service provided. I have tried to call calling you this morning but you phone is engaged, I tired emailin gyou but you have no email, I tried the live chat, but it is busy. The forum is the only place I can go.

Sky don't post here and won't respond to you here. The forum is customer to customer support only.
Official complaints process as below:
http://help.sky.com/articles/how-to-make-a-complaint
Sky are under no obligation to compensate you for the loss of service and the 62p is, I assume, the cost of your package for the days it was not working.

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