Broadband disconnects approx 10 times a day

My broadband disconnects about 10-15 times a day. this is driving me mad as i have to upload large ish files for work quite often.
any solution to this?

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
4482 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4482 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :13751 Kbps(DOWN-STREAM), 1167 Kbps(UP-STREAM)
IP Profile for your line is - 12131 Kbps
2. Upstream Test: -provides background information.
Upload Speed
810 Kbps
0 Kbps
1167 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 810 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1167 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Similar Messages

Home Fusion disconnecting dozens of times per day. Is there a fix?

As of a approximately a month ago, my Home Fusion systems disconnects dozens of times per day. I'm not exaggerating! I have logs to prove it. There's a 50-50 chance it will reconnect on it's own after a few minutes. Then again there's also a 50-50 chance it will not reconnect, at which point I have to (pick one):
     a) reboot the cantenna from the router pages;
     b) unplug the cantenna and plug it back in;
     c) unplug the cantenna and the router, wait 30 seconds, plug in the cantenna, wait 30 seconds, plug in the router. (This was recommended by tech support on the phone as the best way to get back the connection);
      d) reset the cantenna to the factory settings;
     e) reset the router to the factory settings.
None of these makes any difference. I have to do one of the above at least 12 times a day. There are many more times when it disconnects, then reconnects on it's own. The system will usually reconnect after 5 minutes, sometimes not. I've had multiple phone calls to tech support, only to hear the same thing, do one of the above. A few times a day the system will reconnect after doing one of the above, only to disconnect again after 3-5 minutes. It is bad all hours of the day, but worst in the late afternoons, evenings, and night.   This is absolutely horrid.
It's not my computers either. The 'diagnostics' for the router and cantenna (which allow you to ping addresses) fail as well when the system isn't working.
My wife and I both work from home, both engineers. I need a stable connection to work. My kids have online homework (worksheets, drills, etc) most nights. How do you deal with a elementary schooler in tears because he can't finish his homework because the connection goes down three times in a half hour while he's trying to get a target math drill score?
One support tech told me a fix would be coming out by the end of February, or early March. That's weeks away! Very stressful. Another told me there was a firmware fix, but it's being rolled out incrementally. Can't Verizon get that to those who are affected most? Can we roll back to an earlier version of the cantenna firmware that was stable? I was told no.

I have the same problem. My Home Fusion set up works great sometimes and then other times, nothing. I can usually reboot the cantenna and router (usually have to do a few times) to get everything working. Usually have to do this 2-3 times a week (sometimes more.)
My Method:
1. Sign into router (192.168.1.1)
2. Go to the Advanced tab
3. Reboot the cantenna (HBA)
4. Wait 1 minute
5. Reboot the router (HBR)
6. Take a walk, fingers crossed
7. Test to see if system working
8. If not working, repeat these steps (may take 3-4 tries!)
Good luck and let me know if this works for you!

Broadband cuts out same time every day

Hi, My broadband cuts out at the same time every day. It used to be at about 11.35pm and it's now at approx 8.10pm. Can anyone help please? Many thanksMM Router stats: Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLANPPPoA230662301607281900:24:02Down000000:25:34Up28411290840755310770:25:10Broadband Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin1504 kbps605 kbps72.0 dB42.0 dB6.4 dB7.0 dB

Its due to one of two reasons, you have mains supply spikes/blackouts or the power supply is faulty in the router. Because it's occurring at a regular timed intervals, I'd say it's more likely to be the former. You need to check whether something in the premises is switching on at that time, examples would be electrical water heaters on timers, etc... And also confirm that the router mains cable is plugged firmly into the socket, as if it's loose it would make it more subseptable to such spikes/blackouts.

Airport Extreme disconnecting 2-4 times a day

I have a DSL 300-T ADSL Modem (not a router) bought from the Apple shop connected to an Airport Extreme Base Station (AEBS). I live in the UK and am using a PPOA connection with Orange Broadband.
Unfortunately, there are frequent disconnections (probably at least 3 times a day). During all these times, the modem is connected to the internet, but the AEBS either remains green showing no problems even though it has self-assigned a private IP address for itself (169.xx.xx.x). At other times, the AEBS blinks amber and says ethernet unplugged when it isn't.To make matters worse, the Base station then cannot reconnect because it cannot scan it, even though it's 2 feet away from my MacBook. Ironically it scans for networks outside my house before mine!
I've tried many 'solutions' from the Apple Discussions pages but none has worked for me.
It's a curious problem, but it's very annoying not having a reliable AEBS connection. I was hoping the issue would have been resolved in Snow Leopard but the issue remains.

About 10 days ago I purchased a 15" MBP for my wife as an early Birthday and Christmas present.
Since that time we have experienced problems very similar to what other people are posting. Internet works fine but suddenly we lose connection to the Airport Extreme. All I have to do is unplug the Airport Extreme and wait 10-30 sec, re-plug and we are up and running again.
I have tried the power down everything from the cable (Time Warner) modem to the computer and restart. Still, get network shutdowns every 30 min to 4 hours. Very frustrating.
Currently we have 3 apple laptops, 2 iMacs, 2 Windows XP laptops and two video consoles that utilize the network.
Where should I read for the best information on changing my airport extreme network to a 192.168.1.x set-up? Honestly does not sound like fun but looks like I might need to do it.
Thanks,
Paul in KC
MacBook, 24" iMac and 20" G5 iMac, MBP X2 Mac OS X (10.5.1)

I have internet disconnection (15-20 times a day)

I have internet disconnection (15-20 times) for 3-5 min all the time during a day , what to do we have change modem 3 days ago and it didn't help to solve a problem, i work form home and i need stable connecting 24/365, that it's just innormal what we have now,
Solved!
Go to Solution.

i have found only this log
16:10:04, 09 Aug.    (20870.380000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:10:01, 09 Aug.    (20867.380000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:58, 09 Aug.    (20864.500000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:55, 09 Aug.    (20861.610000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:25, 09 Aug.    3 consecutive beacons have not been transmitted
16:09:21, 09 Aug.    (20827.510000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:09:14, 09 Aug.    (20819.970000) WAN operating mode is DSL
16:09:14, 09 Aug.    (20819.970000) Last WAN operating mode was DSL
16:09:12, 09 Aug.    (20818.500000) PPPoA is up
16:09:11, 09 Aug.    (20817.900000) CHAP authentication successful
16:09:11, 09 Aug.    (20817.870000) Starting CHAP authentication with peer
16:09:03, 09 Aug.    (20809.300000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.230000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.060000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.010000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20808.980000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20808.950000) New GUI session from IP 192.168.1.65
16:08:45, 09 Aug.    (20791.380000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:08:35, 09 Aug.    (20781.840000) OpenWiFi_1 IPSec connection is down
16:08:35, 09 Aug.    (20781.210000) PPPoA is down after 3 minutes uptime
16:08:23, 09 Aug.    (20769.050000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:08:06, 09 Aug.    (20752.550000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:58, 09 Aug.    (20744.090000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:53, 09 Aug.    (20739.620000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:51, 09 Aug.    (20737.120000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:49, 09 Aug.    (20735.500000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:08, 09 Aug.    (20694.660000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:06:28, 09 Aug.    (20654.100000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:06:27, 09 Aug.    (20653.670000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:06:25, 09 Aug.    (20651.230000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:06:22, 09 Aug.    (20648.410000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:06:19, 09 Aug.    (20645.550000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:05:50, 09 Aug.    (20616.010000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:05:46, 09 Aug.    (20612.130000) OpenWiFi_1 IPSec connection is up
16:05:34, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:05:30, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:05:30, 09 Aug.    (20596.290000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:05:23, 09 Aug.    (20589.900000) WAN operating mode is DSL
16:05:23, 09 Aug.    (20589.900000) Last WAN operating mode was DSL
16:05:22, 09 Aug.    (20588.450000) PPPoA is up
16:05:21, 09 Aug.    (20587.880000) CHAP authentication successful
16:05:21, 09 Aug.    (20587.680000) Starting CHAP authentication with peer
16:05:19, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:05:19, 09 Aug.    (20585.080000) DSL is up
16:05:16, 09 Aug.    (20582.850000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
16:05:15, 09 Aug.    (20581.380000) DSL line rate: 967 Kbps upstream, 16120 Kbps downstream
16:05:06, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:05:02, 09 Aug.    (20568.070000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:04:30, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:04:30, 09 Aug.    (20536.680000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:04:27, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:04:24, 09 Aug.    (20530.260000) OpenWiFi_1 IPSec connection is down
16:04:23, 09 Aug.    (20529.800000) DSL is down after 3 minutes uptime
16:04:22, 09 Aug.    (20528.480000) PPPoA is down after 3 minutes uptime
16:03:48, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:03:42, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:03:15, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:03:15, 09 Aug.    (20460.940000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:03:12, 09 Aug.    (20458.230000) Lease for IP 192.168.1.65 renewed by host 123123-PC (MAC c8:0a:a9:6c:ff:5f). Lease duration: 1440 min
16:03:12, 09 Aug.    (20458.170000) Lease requested
16:03:10, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:56, 09 Aug.    (20442.640000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:02:32, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:28, 09 Aug.    (20414.270000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:27, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:25, 09 Aug.    (20411.340000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:22, 09 Aug.    (20408.430000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:19, 09 Aug.    (20405.600000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:16, 09 Aug.    (20402.010000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:02:14, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:02:13, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:02:12, 09 Aug.    (20398.840000) Lease for IP 192.168.1.64 renewed by host 123123-PC (MAC 00:26:c7:2f:64:fc). Lease duration: 1440 min
16:02:12, 09 Aug.    (20398.840000) Lease requested
16:02:12, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:01:05, 09 Aug.    (20331.550000) OpenWiFi_1 IPSec connection is up
16:01:02, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:00:52, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 78 Mbps
16:00:52, 09 Aug.    (20318.330000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:00:43, 09 Aug.    (20309.410000) WAN operating mode is DSL
16:00:43, 09 Aug.    (20309.410000) Last WAN operating mode was DSL
16:00:42, 09 Aug.    (20308.010000) PPPoA is up
16:00:41, 09 Aug.    (20307.450000) CHAP authentication successful
16:00:38, 09 Aug.    (20304.130000) Starting CHAP authentication with peer
16:00:35, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:00:35, 09 Aug.    (20301.910000) DSL is up
16:00:33, 09 Aug.    (20299.760000) DSL noise margin: 6.00 dB upstream, 4.80 dB downstream
16:00:28, 09 Aug.    (20294.470000) DSL line rate: 1011 Kbps upstream, 18072 Kbps downstream
16:00:15, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:00:14, 09 Aug.    (20280.590000) Lease for IP 192.168.1.64 renewed by host 123123-PC (MAC 00:26:c7:2f:64:fc). Lease duration: 1440 min
16:00:14, 09 Aug.    (20280.580000) Lease requested
16:00:14, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:00:13, 09 Aug.    (20279.400000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
15:59:43, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
15:59:39, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 78 Mbps
15:59:34, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
15:59:34, 09 Aug.    (20240.810000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
15:59:34, 09 Aug.    (20240.410000) DSL is down after 0 minutes uptime
15:59:33, 09 Aug.    (20239.080000) PPPoA is down after 0 minutes uptime
15:59:29, 09 Aug.    (20235.880000) WAN operating mode is DSL
15:59:29, 09 Aug.    (20235.880000) Last WAN operating mode was DSL

Router disconnects over 20 times a day.

Hello
Since November last year that I have been troubled with constant disconnects from my router which leads to quite a bit of frustration, I have posted on this forum 2 times since then and my problem persists, the first time an engineer came over and after a few tests detected that there was a problem with my line and "fixed" it, after 7 days of stable connection, which was the recommended time to see an improvement on my line, it went back to disconnecting several times a day, posted again in the forum and sent an email to a mod explaining my problem, he got back to me and said the same thing the engineer said, there is a problem with my line and he would "fix" it, now for 2 weeks it did get fixed, didn't had a single disconnect, the line was up for 10+ days up to the day when I reported back to the mod and after seeing that my line was stable he recommended me to reset the router to improve the Internet speed as it was locked at under 4MB dl, at this point the festival of disconnects restarted up until today, just yesterday it disconnected 10 times in 1 hour, I'm really trying to keep a positive feeling about this and that it will be fixed but it has been almost a year already.
my stats
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 00:36:39
Downstream:
5.648 Mbps
Upstream:
432 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
11.2 dB / 0.3 dB
Line attenuation (Down/Up):
41.1 dB / 24.4 dB
Output power (Down/Up):
20.2 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
17 / 314
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
26 / 10
Error Seconds (Local/Remote):
3427 / 57566
1. Best Effort Test: -provides background information.
Download Speed
4.99 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.99 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.1 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
now my issue isnt even the speed anymore, 5MB i can live with, what i can't live with is a connection that drops several times a day, it can't even stay up for more then half a day.

I would go back to the mods as they helped before
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Dropping Out Several Times A Day

My BB service is dropping out half a dozen times a day. I've run all the checks on the BT.Com site and according to these everything is fine at the local exchange and on my router and network. Anything else I can check before calling BT? I have the original white homehub, if that makes any difference.
Many thanks
Derek

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
some say that the original hh1 was one of the best
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband connection dropping 20 times per day

Hello I am staying with my parents who use the BT broadband.Their internet has always been suspect but I have never had call to interfere until now. Any attempts to watch streaming or use download sites cause frequent connection crashes. The internet cannot then be found until the router is restarted. It's clearly more than a traffic problem as this is happening during the day during the week as well as at weekends. Any other ideas before I get in touch with the helpdesk?
Thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
are you connected to the hub by ethernet or wireless? if wireless is it the wireless connection and all lights on hub are blue?
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

30 times/day broadband disconnect

A couple of months ago I started to notice occasional dropouts. Just over a week ago they became much more frequent. I have a BT installed filter faceplate, but the dropouts are identical if I remove the faceplate an use a line filter into the master. I have only one socket in the house, and the router plugs into that (no extensions). When it is connected the speed is great, and the line is silent when I do the silent line check (though I've never managed to be doing that when it has dropped out). I have tried 2 different routers and cables, with no difference (which hasn't stopped BT sending me another one to try - with the expected same result).The 30 or so daily disconnections are spread randomly across the day and night. The disconnects cause the homehub3 to flash amber on the broadband, then reconnect, and the duration is from 45 to 90 seconds.
Is there a way to automatically monitor line quality so I can catch any random noise? The line test done by BT always succeeds, but then it is unlikely to ever co-incide with a dropout.
My understanding is that I may be wired directly to the exchange without a cabinet, since it is pretty close.
Any suggestions?
thanks.
Current ADSL settings (it has just recovered from a dropout):
Line state: Connected
Connection time: 0 days, 00:02:15
Downstream: 18.93 Mbps
Upstream: 1.14 Mbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.1 dB / 6.3 dB
Line attenuation (Down/Up): 10.9 dB / 6.1 dB
Output power (Down/Up): 20.1 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 32 / 40
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 80 / 7
Error Seconds (Local/Remote): 32 / 1
Speedtest gives me 15618 and 877, with a profile of 17100

Yes - I'm afraid it isn't a wireless issue (wish it was though), and it happens through the night which also rules out interference from most appliances in the house. I have DECT phones nearby, but the disconnections continue even with those removed completely (and batteries removed from handsets to be doubly sure).
Noticed today that the latency is now FAST, whereas it was INTERLEAVEDwhen I first started logging the disconnections last week. It is behaving exactly the same wither way, but odd that it would change for no reason.....does that happen automagically?
Don't suppose there is some sort of device I can plug into the phone socket for a night that will detect any anomalies or intermittent line noise etc..?

HomeFusion disconnecting 5+ times per day, out 5-10 minutes each time

HomeFusion is disconnecting 5+ times per day, out 5-10 minutes each time.
When it is up, it is fabulous. Signal quality is always great.
Main router page says just Connecting... when this happens.
Any one know why? Thanks.
Router logs show this:
Oct 23 20:48:20 2012
System Log
WAN LTE
CAN-Tr69 open admin pdn: pstate(0,0), ifstate(2,2)
Oct 23 20:48:20 2012
System Log
Debug Msg
dbg> mt_cwmp_init_transaction - cwmp->sess (nil) 0 event_code 4 0 0
Oct 23 20:48:18 2012
System Log
WAN LTE
Detect an event code : 0 - state 2 (3)
Oct 23 20:48:18 2012
System Log
WAN LTE
Detect a PDN event : ME DETACH - state 2 (3)
Oct 23 20:48:18 2012
System Log
WAN LTE
Detect a PDN event : ME PDN DEACT 3 - state 2 (3)
Oct 23 20:48:18 2012
System Log
Debug Msg
dbg> if_tryup: ifstate(1,2), pstate(0,0,0), 1(3)
Oct 23 20:48:18 2012
System Log
Debug Msg
dbg> if_disconn: states (1,-0),(0,0,0), reason 1, Enabled(3)
Oct 23 20:48:18 2012
System Log
Debug Msg
dbg> if_notify: 3->2, states(1,2) (0,0,0), 1(3)
Oct 23 20:48:18 2012
System Log
Debug Msg
dbg> if_notify: 4->3, states(1,2) (0,0,0), 1(3)
Oct 23 20:48:18 2012
System Log
Debug Msg
dbg> rm_conn(0): state(3,3)
Oct 23 20:48:17 2012
System Log
Debug Msg
dbg> rm_conn(3): state(0,3)
Oct 23 20:48:16 2012
System Log
Debug Msg
dbg> rm_conn(2): state(3,3)
Oct 23 20:48:16 2012
System Log
Debug Msg
dbg> rm_conn(1): state(0,3)
Oct 23 20:48:16 2012
System Log
Debug Msg
dbg> tm_close_pconn: mdmerr 0 state 8 reason 14
Oct 23 20:48:12 2012
System Log
Debug Msg
dbg> if_disconn: states (8,-0),(3,0,3), reason 14, Enabled(0)
Oct 23 20:48:12 2012
System Log
WAN LTE
Forced IMS disconnection (0)
Oct 23 20:46:44 2012
System Log
Debug Msg
dbg> ver_conn(0): state 3, Enabled(1)
Oct 23 20:46:21 2012
System Log
Debug Msg
dbg> add_conn(0): state 2 Enabled(0)
Oct 23 20:46:21 2012
System Log
WAN LTE
Detect a PDN event : ME PDN ACT 1 - state 9 (0)
Oct 23 20:46:20 2012
System Log
Debug Msg
dbg> add_conn(0): state 0 Enabled(0)
Oct 23 20:46:20 2012
System Log
Debug Msg
dbg> rm_conn(0): state(3,0)
Oct 23 20:46:18 2012
System Log
WAN LTE
Detect a PDN event : NW PDN DEACT 1 - state 9 (0)

Hi Jennifer @ Verizon
A simple reboot of the router and cantenna is not going to permanently fix this issue. Its been going on at least since August 2012. The issue is a bad software on the cantenna and its affecting areas such as KY, GA, TN, and OH. I have emailed the manufacturer of the cantenna, I think its PCI and they emailed me telling me that its a known issue but no idea when it will be fixed. It could be a few week or a few months or possibly at least a year.
I think what Verizon should do is refund the money including installation and any fees paid for the service to all affected customers and take down the service until fixed or find a new manufacturer for the Cantenna or work with the engineers with PCI to come up with firmware fix asap. This issue is obviously affecting enough customers where telling your customers to wait is not going to work anymore. I don't mind waiting if I know that a fix is definitely coming and an actual date. Its very frustrating to have a company not support their customers in coming up with a fix on this asap such as a solution within the next 2 weeks. I was in the middle of taking another exam and got an F on it because your service disconnected me.
I think I might join the bandwagon and if this issue is not fixed by the end of January 2013 I'll be calling for a full refund. I am not confident that a permanently fix will be generated by Jan 2013 which is sad. Is anyone else with me - I mean what is it going to take for Verizon to come up with a solution on this permanently. The sad part of all of this is Verion tells me its an issue with a firmware on the cantenna and the manufacturer of the cantenna tells me to be patient and wait for a fix and when I pressed the issue some more, the manufacturer of the cantenna tells me Verizon has to approve the fix but Verizon says they are waiting for a fix from the manufacturer. So, I am not sure what it is.

Several times a day my HP Laptop disconnects and reconnects to my WRT600N router.

I’ve installed a new WRT600N. (Firmware Version: 1.01.35 build 5_20080115).
My install was a “Linksys EasyLink Advisor” guided and is generic. SPI Firewall Protection is enabled. Security Mode is enabled for WPA-Personal.
The laptop I use with router is an HP/Compaq 6710b (also new), running XP Pro. The built-in WiFi adapter is a “G” type (Intel PRO/Wireless 394ABG) with “Windows Wireless Network Connection” enabled.
Presently I don’t use the “N” capability of the router. However, I plan buy a 2nd laptop with an “N” WiFi adapter soon.
The router works well…most of the time. Signal strength is “Very Good”. However, several times a day my HP Laptop disconnects and reconnects to the router.
Each time this happens I get a “Linksys EasyLink Advisor” prompt stating “Network Problem!...the connection to the router is not working”.
After experimentation I realize that most often the connection will restore by itself…or worst case; I can re-detect and restore the connection using either the “Linksys EasyLink Advisor” wizard OR the “Windows Wireless Network Connection” wizard.
Besides losing the connection, the most annoying part of this is that after the connection is restored and the “Linksys EasyLink Advisor” wizard message remain indicating: “Network Problem!...the connection to the router is not working”.
Suggestions?

There are many causes for poor wireless connections, and many solutions:
First of all, give your network a unique SSID. Do not use "linksys". If you are using "linksys" you may be trying to connect to your neighbor's router. Also set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal.
Poor wireless connections are often caused by radio interference from other 2.4 GHz devices. This includes wireless phones, wireless baby monitors, microwave ovens, wireless mice and keyboards, wireless speakers, and your neighbor's wireless network. In rare cases, Bluetooth devices can interfere. Even some 5+ GHz phones also use the 2.4 Ghz band. Unplug these devices, and see if that corrects your problem.
In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4.
Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.
Also, in the computer, go to your wireless software, and go to "Preferred Networks" (sometimes called "Profiles" ). There are probably a few networks listed. Delete any network named "linksys". Also delete any network that you do not recognize, or that you no longer use. If your current network is not listed, enter its info (SSID, encryption (if any), and key (if any) ). Then select your current network and make it your default network, and set it to automatic login. You may need to go to "settings" to do this, or you may need to right click on your network and select "Properties" or "settings".
If the above does not fix your problem, download and install the latest driver for your wireless card.
Some users have reported improved wireless performance by switching from WEP to WPA encryption.
If you continue to have problems, try the following:
For wireless n routers, try setting the "n Transmission Rate" to 162 Mbps, and the (wireless g) "Transmission Rate" to 54 Mbps.
If you still have trouble, download and install the latest firmware for your router. After a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
Hope this helps.

Many times a day i have to disconnect the wifi then reconnect

for some obscure reason, when working, the wifi just stops...
it shows that it's connected in the bar besides the clock. but it just dont work.
the only solution is to deconnect then reconnect...
i look, read and took part in a couple of discussions in this forum, but there is no answer to the problem and people are getting more and more angry.
i dont have time for flaming, i need to get this problem fixed, (allready talked to apple a couple of time about this they did the repair permission trick didnt work)
there is some sort of conflict between SKYPE, TIMEMACHINE, ITunes and or any Adobe product. Could it be some sort of PORT problem?
Apple you need to fix this, please
y.d.

I suffered with this problem for two years, I replaced my airport exteme with a time capsule, and it improved, but still cut out one or two times a day. Last week I changed my internet provider (DSL to fiberoptic) and so far so good. So I'm not sure it ever was an airport problem REALLY. but perhaps this is different.

Disconnecting Several Times Per Day, Could It Be T...

Ethernet - disconnecting at random times, perhaps 5 times in 5 minutes then stable again for a few hours. It also seems to knockout my ethernet connection, so when the hubs turns to blue again I'm still unable to connect. I have to right click my network, disable and then re-enable. Windows 7 x64. The BT rep said I needed an engineer as I had a possible fault, but this also happened in my last home? Surely I cannot be this unlucky? Anyhow the only thing that seems to have stayed with me it the hub? Is it possible its the culprit?
What I have done:
- Moved house (yes it's that annoying )
- Master socket/test socket (old home, this house does not have one, I've opened them all).
- Remove bell wire
- Changed all filters
- Tried removing every phone
- Changed ethernet lead
- Changed RJ11
- Had several different motherboards
- Removed all possible cables
- Kept everything in the room unplugged except for computer/monitor.
Chaz
TNT

It's a 2.0 Hub, about 5 years old. Tried a wired connection to the master socket with no success. The only thing that has been a constant is the ISP and the modem, everything else has changed at some point. It seems to happen more under stress, just like after I ran that BT Speed Test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
2.96 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.96 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.24 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.24Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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Constant Broadband Disconnections!

My broadband is constantly disconnecting. I have been trying to watch a YouTube video for an hour! Every time my broadband disconnects about 3 seconds in! This is very annoying!
Stats:
Connection Speed
8064 kbps
448 kbps
Line Attenuation
48.5 db
21.0 db
Noise Margin
0.6 db
24.0 db
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.

Same here, have had no problems with BT since joining at start of year. Since "Major Fault" they had last Friday ive had nothing but problems including ignorant staff on other side of the world telling me to reset my router and hanging up on me when ive been trying to get through to them for half an hour i kid u not, phone was picked up then was put down. Now they tell me its my hub at fault and will be sending out a new one in 2 or 3 days?!?! Isn't it obvious its still the same fault as last week?? A few friends r with BT (poor sods) and are having the same problem as me AAAARRRRGHHHHHHHHHHHHHH HELP HELP HELP!!!!! Not impressed.

Broadband disconnects approx 10 times a day

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