Broadband download speed has dropped to 2Mbps

Hi
I believe I am having exactly the same issue and am being told to do lots of tests / switch off hub etc. Running BT's own test I appear to be getting 8mb from the exchange but only 2mb from my hub (consistantly).
I'm new to this forum so can you tell me who I can email to try to resolve this as per this thread?
Thanks for any help
Lee
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welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
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Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Download speed has dropped

Hi, having some problems with my BB, the line and BB was cutting out so an engineer came and fixed a faulty extention stating that the BB was not back to the 6mbps that I'm used to. The cutouts have stopped but my download speed is very slow...can anyone help?
Here are my adsl stats:
Line state
Connected
Connection time
0 days, 0:21:01
Downstream
5,760 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 25.0 dB
Line attenuation (Down/Up)
30.0 dB / 18.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
58 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

hi you need 3 days stable connection then you can contact the forum mods and get your noise margin reset this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours it may be a little longer due to the holiday period
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
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Widely varying broadband download speeds, why?

For a little over one week now (and tested a various points during the day) my broadband download speeds were so slow it was not possible to get a reading using the BT tool (Broadbandspeedchecker.co.uk recorded download speeds of around 0.185 mb). Checking with BT there was no reported fault. Today is has restored to a perfectly acceptable 2.85 mb connection speed (2.55 mb download speed). As far as I am aware nothing has changed. Any suggestions why? Thanks, Nick

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Post Moved Download-speed-has-remained-at-3-5Mb-b...

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
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I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Broadband Speed Has dropped off from 7MBPS to 0.2M...

I can not use speedtester.bt.com as it just freezes and does not work.
speedtest.net shows download speed at present of 0.5mbps. I usually get in excess of 6mbps at this time of night. In the day I have been getting 0.19mbps.
ADSL settings from BT Router
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.1 dB / 28.0 dB
Line attenuation (Down/Up)
24.4 dB / 14.0 dB
Output power (Down/Up)
16.8 dBm / 1.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 0

So pattern over last couple of weeks since 8th October 2011 has been this in the weekdays;
Really poor in the evening from around 5pm to midnight/1am anywhere from 0.19Mbps to 0.65 Mbps but mainly at lower point.
Okay in the morning 1 - 2Mbps+
Great after 10/11am - up to 6Mbps
Okay in the afternoon fom 3pm 2Mbps
and around i go again.
The weekend is generally just pathetic all day, pretty much in line with evening in the weekdays 0.19Mbps to 0.65Mbps
I have a technician coming tomorrow and a friend who lives down the road from me is having same problems and BT Wholesale are "flexing" his line today in the hope this solves it.
I am hoping it will solve it for him and then get mine sorted too when technician tests things out and tell him about friend's problems, otherwise we are back to square one again.

Broadband speed has dropped quite considerably

Hi,
I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket. I am not using an extension
Here are the ADSL details (downstream seems very low)
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 07:34:29
Downstream
3,072 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.8 dB / 26.1 dB
Line attenuation (Down/Up)
33.5 dB / 16.0 dB
Output power (Down/Up)
18.6 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
371 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
The event details:
Recorded events Time and date Message
Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:31 2013( 29.770000) DVA started
Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
Solved!
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Have you been having problems with router dropping connection or manual resets or a combination of both?
I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
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Broadband speed has dropped after i changed to opt...

I joined BT in August. I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October. Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
Download speedachieved during the test was - 263 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Any help would be appreciated but please be aware that i am not very technical minded lol!
Thanks, Claire

the upgrade should not affect your connection as there is no physical change to your line. however from the stats your download is rubbish and you should contact mods for help http://bt.custhelp.com/app/contact_email/c/4951
your connection speed and profile are ok
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"Unlimited" BT Broadband - Download speeds locked ...

Since February 16th something has been choking my broadband connection literally pretty much to death. 15kbps download speed doesn't constitute broadband. That is, nevertheless, pretty much all we've been getting.
ADSL Line Status Connection Information
Line state:   Connected
Connection time:   0 days, 03:54:48
Downstream:   2.5 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.5 dB / 17.0 dB
Line attenuation (Down/Up):   57.6 dB / 31.5 dB
Output power (Down/Up):   18.2 dBm / 12.3 dBm
FEC Events (Down/Up):   123805 / 0
CRC Events (Down/Up):   37 / 1
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   258 / 0
Error Seconds (Local/Remote):   23 / 3
Already had an engineer round, called for a reset - seemed to fix the problem for a few days - that held almost good for 8 whole days however, come peak - broad band would throttle down. Now its back to what it was, throttled to 15kbps. Doesn't mater what you try to download or where you download it from - p2p or http - makes no difference.
Current maximum just about makes 15kbps.
How do I get this fixed, please? Getting pretty **bleep** PO'd.

... I've been connected to the **bleep** test socket since February, John. The engineer even fitted us with a brand spanky new socket, just to eliminate any possibility of bad copper.
Now peak is over, indeed. Yes. Download speeds are higher. Currently notching up 167kbps! Three minutes ago I crossed the Heisenberg Threashold, ended up in 1947 and shot my own Grandfather....
Never time travel with a loaded gun, John. It's bound to end in shinanikins.
But. On a serious note. We're supposed to be getting between 1-2mbps on this thing, John. Now we're on unlimited. That's what we're supposed to be getting. Highest it has yet gone is 300kbps. That's the best it does.
We don't switch off the hub. I've had it running constantly. **bleep** thing keeps dropping its connection. Doesn't do it when speeds are up. buy when they're crawling - and by this I mean litterally struggling to make it up to 15kbps - the poor thing probably feels like its had it's throat cut.
PS: Thank you for the info. We use adsl filtered NTE5 faceplate. Enginner checked the line March 6th. Lines fine - he found the problem came down to the SNR being set to 15db Interleaved when (for our distance from the exhange box) really we should be set to 9 db Interleaved. Called for a remote reset - immediate pick up. This held fine for about 8 days but, as the days went by - speeds started dropping as peak kicked in - now we're in the possition we are.
The question is how do we get this fixed.
Pretty sure the problem is with the Automated Traffic Nazi at the exchange. When it throttles back the line - the Hub 3 drops the connection. When the Hub 3 drops the connection....

Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

My speed has dropped at least 20mb down and 5mb up...

Hello, I hope someone can help me out here.
A few months ago (Feb/March time), I had problems with my connection dropping below 39mb (I'm on Infinity 2) and after an engineer came out and fixed things, my connection was back to normal. It has been fantastic until the last 2 days where things have gone down hill rapidly.
The engineer located the issue at the time to a faulty fibre port. He completed a lift and shift to move the connection to another port and this resolved the slow speed problems at the time.
My connection has been very stable since then, averaging about 60 down and around 10 up. On the 21st April things dropped to 56.07 and stayed the same each day until 10th May. I was expecting things to possibly go back up to around 60 down, as the line monitoring obviously drops you some days and then ups you again once in a while.
Yesterday things dropped down to 50, which considering my line has reached 63 and certainly around 60 on numerous days since the engineer fixed things, a drop of 10mb I thought was quite a lot.
Today about half a hour ago as I am typing, the router went down and it has now dropped to 39.46 down and only 4.815 up which is terrible. That's a huge decrease and I have no idea why it is this low. The download speed is now just as low as it was before the engineer fixed things, and the upload speed is the lowest it has ever been since I joined BT over 2 years ago.
I have no idea what is going off, but surely this cannot be correct? I know on the BT test, it has shown max achievable as just over 64mb down and max 20mb up, this resulted in an actual speed of 63.16 down and 9.75 up on 21st March 2015.
These are the speeds I have monitored, showing the download and upload when logging into my router since the engineer last visited.
Date Down Up
06.03.15 61.37 10.42
07.03.15 57.81 10.17
20.03.15 60.65 10.05
21.03.15 63.16 9.75
23.03.15 62.93 9.651
24.03.15 60.93 9.925
25.03.15 58.62 9.698
28.03.15 59.69 9.698
29.03.15 60.62 10.36
31.03.15 57.21 9.974
03.04.15 60.24 9.887
05.04.15 59.57 9.672
09.04.15 59.75 9.667
16.04.15 59.73 9.962
17.04.15 59.08 9.409
21.04.15 56.07 9.687
22.04.15 56.07 9.39
24.04.15 56.07 9.494
06.05.15 56.07 9.278
10.05.15 56.07 9.316
11.05.15 50.43 9.308
12.05.15 39.46 4.815
Would a moderator please look into this for me and get in touch to check my line. I'm not sure if there is a fault on the line, if something has gone pear shaped, but the current speed is way below what I know my line can handle.
Thank you

An engineer has just knocked at the door and confirmed my phone line is now back up. The issue was with 'the green box' which is at the bottom of the next street to me. No idea what he did, as he didn't say what had been fixed.
My speed when logged into the modem now shows 50.43 down and 9.215. The download speed funinily enough is exactly the same as it was on Monday, before everything went down Tuesday.
With regards to this speed, will the DLM monitoring system on the line increase things again over time? Considering I have had a maximum of 63.16 down and over the last couple of months it has averaged around 60, it's still a good 10mb or so lower than what it is capable of handling, but at least it has gone back up which is an improvement
I'm not sure if interleaving plays a part with the download speed (no idea if it is on or off with my Home Hub 5).

My speed has dropped to 80kb/s!

I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great.
But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
I'm not sure if it's the wiring in my house or the line itself.
Here are my DSL and speedtester results for those interested.
My line attuention seems really high...

at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
more about profile here
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Speed has dropped from 5.2 to 1.54!

Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband download speed has dropped to 2Mbps

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