Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
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welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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BT infinity speed not what it should be

Hey everyone I've had bt infinity now for about 5 weeks and havn't had any real problems, my speeds should be 40mbps down and 10mbps up, but for some reason lately my download speed has dropped to about 12/13 mbps peak and 20/23 off peak, i've called bt customer services who have said everything is fine and are in my opinion fobbing me off.
Can any one advise me what to do, i've done the usual restart of the router, clearing the cache from my devices so speed tests are faster, and tried bot wired and wireless connections.
Many thanks.
Azel.

Hi Azeluk,
I'll be happy to have a closer look at this for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Widely varying broadband download speeds, why?

For a little over one week now (and tested a various points during the day) my broadband download speeds were so slow it was not possible to get a reading using the BT tool (Broadbandspeedchecker.co.uk recorded download speeds of around 0.185 mb). Checking with BT there was no reported fault. Today is has restored to a perfectly acceptable 2.85 mb connection speed (2.55 mb download speed). As far as I am aware nothing has changed. Any suggestions why? Thanks, Nick

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I'm going to back up to Firefox 7 next. I'm getting the drift that 8.0.1 and/or flash on 8.0.1 are unstable.
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"Unlimited" BT Broadband - Download speeds locked ...

Since February 16th something has been choking my broadband connection literally pretty much to death. 15kbps download speed doesn't constitute broadband. That is, nevertheless, pretty much all we've been getting.
ADSL Line Status Connection Information
Line state:   Connected
Connection time:   0 days, 03:54:48
Downstream:   2.5 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.5 dB / 17.0 dB
Line attenuation (Down/Up):   57.6 dB / 31.5 dB
Output power (Down/Up):   18.2 dBm / 12.3 dBm
FEC Events (Down/Up):   123805 / 0
CRC Events (Down/Up):   37 / 1
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   258 / 0
Error Seconds (Local/Remote):   23 / 3
Already had an engineer round, called for a reset - seemed to fix the problem for a few days - that held almost good for 8 whole days however, come peak - broad band would throttle down. Now its back to what it was, throttled to 15kbps. Doesn't mater what you try to download or where you download it from - p2p or http - makes no difference.
Current maximum just about makes 15kbps.
How do I get this fixed, please? Getting pretty **bleep** PO'd.

... I've been connected to the **bleep** test socket since February, John. The engineer even fitted us with a brand spanky new socket, just to eliminate any possibility of bad copper.
Now peak is over, indeed. Yes. Download speeds are higher. Currently notching up 167kbps! Three minutes ago I crossed the Heisenberg Threashold, ended up in 1947 and shot my own Grandfather....
Never time travel with a loaded gun, John. It's bound to end in shinanikins.
But. On a serious note. We're supposed to be getting between 1-2mbps on this thing, John. Now we're on unlimited. That's what we're supposed to be getting. Highest it has yet gone is 300kbps. That's the best it does.
We don't switch off the hub. I've had it running constantly. **bleep** thing keeps dropping its connection. Doesn't do it when speeds are up. buy when they're crawling - and by this I mean litterally struggling to make it up to 15kbps - the poor thing probably feels like its had it's throat cut.
PS: Thank you for the info. We use adsl filtered NTE5 faceplate. Enginner checked the line March 6th. Lines fine - he found the problem came down to the SNR being set to 15db Interleaved when (for our distance from the exhange box) really we should be set to 9 db Interleaved. Called for a remote reset - immediate pick up. This held fine for about 8 days but, as the days went by - speeds started dropping as peak kicked in - now we're in the possition we are.
The question is how do we get this fixed.
Pretty sure the problem is with the Automated Traffic Nazi at the exchange. When it throttles back the line - the Hub 3 drops the connection. When the Hub 3 drops the connection....

Airport extreme throughput not what it should be!

I have an airport extreme base station distributing IP addresses as a router and connected to a cable modem. My tests are with my Powerbook G4 Ti 1 GHz that only has 802.11b and not g. The extreme is set up for the b/g setting but I think I tested it with just b and got the same results. Basically, when I connect direct to the ethernet side of the base station I get about 5.6 mbps throughput using the test at http://www.speakeasy.net/speedtest/ But when I connect wirelessly I only get about 2.7 mbps. I took my airport express out of the picture so this is just direct to the extreme.
When I was at my sister's house with her Linksys router I got about 4.6 with a similar raw cable speed. So it seems as though the airport extreme is losing quite a bit of throughput from what it should be. I am running the latest firmware on the extreme and the Powerbook has all the latest also, but the throughput has always been about this. Anybody have any comments on this, or tips to improve it? I tried turning off IPV6 and it improved slightly but not significantly.
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There's a discrepancy between the OS and the DVD manufacturer in the way capacity is measured on the media.
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BT Infinity 80/20 true download speed not matching...

I upgraded to the BT Infinity 2 (80/20) service in April having previously been on the Infinity 1 (40/2) service. However since then no matter what time of day (or night) I try I cannot truly download anything at close to the speed I was quoted.
The speed I was quoted for my line was 76/20 and from running the BT speed test I believe my IP profile is set to 77.43 down and 20 up. The download speed quoted from the BT speed test site appears to reflect this:
BT speedtester: 72.28Mbps/9.51Mbps (ip profile 77.43 down and 20 up) although upload seems low.
I also get a similar result from speedtest.bbmax:
BBMax: 74938kbps / 12139kbps
However whenever I attempt to actually download anything at all (windows files, bbc iplayer download, thinkbroadband files, and many other download files) I get no where near this and tend to average around 35Mbps-45Mbps. The speed/download also seems to fluctuate and pause quite a lot. The highest speed I have ever got that lasted for more than a few seconds was around 54Mbps but this was a one off.
Here are the results of some other tests I ran:
Speedtest.net (Dublin): 58.88Mbps / 10.18Mbps (I live in Belfast and this seems best one)
Visualware Single Threaded: 48.1Mbps / 17.0Mbps (this seems to closely reflect what I see on downloads)
I am testing with Ethernet cable direct to BT HomeHub 3 (so no wifi or powerlines) and I have tried 3 different PC's/Laptop's just to rule out any issue with my own PC, setup, etc. I've also tried switching off firewalls, antivirus, etc.
I am hoping someone can please help with suggestions of what this could be. At the moment I can only think of congestion (that's 24/7!!), or there is some issue with my profile (maybe its set too high?), or there is throttling at play here (I have read from other posts that there have been problems in Northern Ireland so maybe this is BT trying to stabilise things?).
Any help appreciated.
Thanks
Rob
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smartie wrote:
RobW1977 wrote:
Cheers for the advice. I'll try out a few of the download managers you mentioned to see what I get.
Makes sense I suppose although the visualware results I am getting are still throwing me (when I know others are getting much better) and that's perhaps playing into my thoughts something strange was going on. The fluctuations and pauses/delays are still slightly annoying too but maybe that's another story...
Trust me, it will solve your speed issues! Oh and below is a screenshot I just took of a download I did from bbc iplayer, top gear episode which was nearly 600mb & downloaded in less than 1 minute, maxed out my connection at just over 9mb/s, the transfer rate in the image is a tad bogus as I max out at 9.4mb/s, not 9.7 it shows but you get the idea
Finally got chance to try the IDM download manager tool as well as a couple of others and I got the high speeds (very similar to what you had) so I guess I can see my higher speeds being used after all :-)
I'm still a little bit wary that my connection isn't the best as does still seem to fluctuate and pause a lot and my ping is usually high 30's or 40's whereas I have seen other people report getting ping in the 20's.
However happy to mark this as resolved. Cheers for everyones help.

Infinity speeds not what BT promised in contract

BT,
13 months ago I signed up to Infinity and then upgraded to Infinity2 earlier this year. My contract letter from BT advised I should be able to download at 29Mbps and for most of this year that has been the case. Often it exceeded that as can be seen from the attached graph. I appreciate it's not using the official BT test but I have used that and the results are identical. You can see the highest speed was 38.59Mbps. Impressive!
As you can see there has been a substantial drop in speed in recent weeks. I have performed tests via both Ethernet enabled PCs and wireless 'n' laptops and the results are identical. I haver also run tests at 6pm and 11.30pm with no difference so busy times are not a factor. I have performed a power down on the router but the low download speeds persist.
Is this a problem only BT can fix and if so how do I go about getting it fixed? Can it be done via these pages or is a phone call necessary?

resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
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Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Internet speed-- not what was promised!

I am a new Fios subscriber. One of the main reasons I chose Fios was the promise of a faster internet. I am paying for 50/25 mb speed, but what I am acutally getting (as judged by the Internetfrog speed test) is approx. 14 mb/s download and 4-5 mb/s upload.
Am I the only one who is not getting what I am paying for? Are these speeds reasonable?
Thanks,

It is no more misleading than many advertising claims which always seem to have an asterik limiting the claims. How many people actually get the EPA mileage printed on the sticker for their car?
If you think Verizon over hyped WiFi speeds how about router manufacturers? (150 300 450 600 ......1900 ).
I have the 75/35 package and connected using Ethernet often get 80/40.
Standing in the same room as the VZ router I can often get 55 down on its 2.4 Ghz radio. If I connect to the AP I have running off the Actiontec that has a 5 Ghz radio sometimes I can sometimes get 70 down.
I live in an area with lots of WiFi interference. I often can pick up 20 + SSIDs.
I use Ethernet for speed and the WiFi only for convience.

Customer relations are not what they used to be - armed guard at AT&T corporate store with a gun

One of our phones broke down and we quickly needed to put an older phone back in service, so we headed out to the corporately owned AT&T store to get the larger SIM we needed to use the old phone. We got there 10 min before closing time. The greeter at the door, I think was the store manager, who took our names and our number and warned us that there were 5 people in front of us, "so we may not get to you today." I explained we had traveled 30 min to get to this store and that we only needed a SIM card, and as a robot he repeated "like I said, we may not get to you today". I remember him because he has been with AT&T and on previous ocassions he was friendly and pro-active. We walked around a bit to look at the new phones, and sat down to watch people. We were now almost 15 min past closing time, and of the 5 associates we had seen when we walked in, only 2 were servicing customers. Strange! Just before 8:30 PM we were the last ones helped, due to only needing the SIM card we were done within in minutes. I explained I had been in retail sales and told him I understood that after a long day you want to go home on time, so I thanked him for sticking with it. We were walked to the door by the security guard, and I noticed she was carrying a gun. What the is a security guard in a phone store doing with a gun? On second thought, customers service is not what it used to be, and we pay on time. Judging by the horror stories on here, I can see that some would get upset. Strange.

csp256 wrote:
Garage Band free guitar lessons will not complete download without explanation. I was under the impression the basic lessons were included with the OS. In this case my troubles started after up grading to Yosemite 10.10.2--at the Raleigh, North Carolina Apple Store. I was told it was band width issue because there were so many people in the store.
Possibly, the bandwidth issue is referring to the global masses trying to download updates and purchases off their servers, and the servers are just too bogged down? In the olden days, huge MBytes of software were distributed on CD's, followed years later with GBytes on DVD's. Now Apple is trying to distribute GBytes to individuals repeatedly, over the internet, and the big multibillion-dollar company is unquestionably stumbling at it, because there are evidently some software glitches in the process.
"This is very frustrating because I can't get anyone from Apple to talk to me."
I hope it gets better.
Have you ever tried to call a specific store?
I've gotten just a recording in the past. Unfortunately, the nearest Apple store is well over a 1.5 drive for me.
My story on an iPhone 4S upgrade to iOS8 is somewhat incredulous; all of a sudden the phone crashes (which it never did before the upgrade). The Apple Tech said their diagnostics indicate the battery needs replaced. But this is probably off-topic.

Broadband download speeds not what they should be

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