Broadband dropping connection and hub systematical...

I have just got off the fone ( which is the only thing that works correctly ) to a helpdesk advisor who i had trouble understanding or getting to understand me and im none the wiser over my problem
i have been having problems with the broadband connection for a while now but thought it was getting somewhere 6 weeks ago when an engineer was actually tasked with coming to my premises -----praise be there are still ppl employed to physically come and check and repair faults!!!!
he came and checked and replaced cables and sockets and checked the line and i was left with downspeeds of over 6mbs wen it was less than 1 and the signal strength was turned up at the exchange after being turned off????
he said it would take time to settle down and if faults still occured to ring back and put another fault in which i have done.
i was asked about microfilters and how many i said no physical ones as the sockets have built in and went through everything stating it was all done by a BT engineer so all physical connections are correct the only assumption i can now come up with are the hub itself at fault ---- hh2 ---4yrs old --- or the line at the exchange which was touted before and told there was a posible fault.
can someone from BT who may well look at this please do someting about it????
telling me that they are changing settings and it will take 24hrs to settle is not wat i want to hear as iv been all through it only weeks ago 
and why would the hub turn itself off and restart thats not settings surely
thank you in anticipation of some assistance of some sort
Solved!
Go to Solution.

this is the results of furthr diagnostics
Upload speed achieved during the test was - 0.66Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
 Download speedachieved during the test was - 6.44 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 6.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.66 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
1. Best Effort Test: -provides background information.
Download  Speed
6.44 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:34:37
Downstream
8,505 Kbps
Upstream
770 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 5.2 dB
Line attenuation (Down/Up)
46.5 dB / 26.0 dB
Output power (Down/Up)
20.6 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1325787 / 20
CRC Errors (Down/Up)
134 / N/A
HEC Errors (Down/Up)
N/A / 499180
Error Seconds (Local)
106

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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