Broadband dropping for 2 months and crackly phone ...

Hi,
Does anyone have any suggestions as to who I can contact in BT regarding an issue that has been going on for the last couple of months please?
My broadband connection drops off constantly and has to be restarted, sometimes take 30 minutes to work again then drops straight back off. The phone line is also crackly and getting worse. I have phoned the call centre in India and spoken to a number of different people who, whilst helpful and assuring me that they will 'own the problem', never manage to get it fixed. All say give it two or three days and they will call back to check but then - surprise surprise no phone call! Have spoken to 4 different people today and some say there is a fault whilst others say there is not - clearly there is, my broadband has been off 10 times in the 4 hours I've been trying to use it. Am getting very frustrated and starting to look at other providers..........

HI if your phone line is crackly then you need to phone 151 and report a noisy phone line but do not mention broadband when you do once the noise on your line is solved your broadband will improve changing providers will not help as broadband still comes over the same lines regardless of who the provider is
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