Broadband Dropping: Several drop outs yesterday an...

Hello :-)
I had a month of problems during December and January, so I have posted before.
Yesterday and today the connection had dropped out several times.
In the Wolston area of Warwickshire.
I did see a BT Broadband van outside our next door but one neighbours. He informed me he had just arrived and knew nothing of these problems, he was looking at a seperate issue. However, my next door but one nieghbour informed me he was aware of issues in the village. Any help welcome!

check here to see if any exchange problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
Any advice as to how to facilitate that? I have just reset the router but nothing seems to have changed
1. Product name:
BT Home Hub
2. Serial number:
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4. Board version:
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6. Data rate:
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7. Maximum data rate:
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9. Line attenuation:
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10. Signal attenuation:
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11. Data sent/received:
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12. Broadband username:
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13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
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15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
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17. 2.4 GHz Wireless channel:
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18. 5 GHz Wireless network/SSID:
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19. 5 GHz Wireless connections:
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20. 5 GHz Wireless security:
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21. 5 GHz Wireless channel:
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22. Firewall:
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24. Modulation:
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25. Software variant:
AA
26. Boot loader:
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I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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How long have you been working with Premiere Elements 9.0/9.0.1 and on what computer operating system?
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http://help.adobe.com/archive/en_US/premiereelements/9/premiereelements_9_help.pdf
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Looking forward to your follow up.
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ATR

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Over the last few days our broadband speeds have dropped from 14mbps to now only getting 3.5mbps, this has happened after the technical staff told us they had fiixed a fault on our line. We are using a BT home hub 2.0
Here are the results from the tests:
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Type
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Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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My broadband has started dropping.

My broadband has started dropping, about every 30 mins....never had a problem like this and have had BT broadband for quite a few years now....don't understand what the problem is...not vey technical either

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Photographer's package - can i drop in and out of membership when required and if so is it only after an initial period has elapsed?

photographer's package - can i drop in and out of membership when required and if so is it only after an initial period has elapsed?

Hi there
The Photography plan is only available as an annual plan (either pay up front or paid monthly) so you'd be signing up for a year.
A month to month plan is available for Creative Cloud complete and single apps which means you don't have to commit for a certain period of time and can stop and start.
Subscription terms available here: https://www.adobe.com/misc/subscription_terms.html
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Audio dropping in and out on Express

My setup:
- Airpot Express running 6.3 software hardwired into my network gigabit switch. Stereo analog audio output plugged into my home theater system. Airport is setup to "Create a wireless network"
- Airport Extreme 802.11g running 5.5.1 software hardwired into my network gigabit switch. Airport Extreme is setup to "Create a wireless network"
- G4 Laptop with 1GB RAM running Leopard 10.5.8 hardwired into my network gigabit switch. Itunes 9.03 open with shared server mounted (see NAS drive below).
- NAS drive hosting 20GB worth of music (mostly high quality AAC files) that iTunes plays back from hardwired into my network gigabit switch.
My Airport Express was streaming audio fine (using the Remote application on my iPhone) however within the last 4 or 5 months music has been playing back choppy dropping in and out every 5-10 seconds or so for about a half a second. Does not matter what music I am playing. Cannot get iTunes to output audio locally on my laptop (only via Express) so think there is something going on.
I know the Airport Extreme basestation probably has nothing to do with the problem but just wanted to point out the fact that I have configured both the Airport Extreme basestation and Airport express to "Create there own wireless networks". I could never successfully include the Airport Express into the Airport Extreme wireless network so kept them separate. However this should all be a null point as the Airport Extreme is hardwired and should not be using any wireless functionality for streaming the music.
Any thoughts?

an update, switched the G4 laptop out with a G5 tower, keeping the rest of the setup the same, and the music played fine. Switched back to my laptop and the music played choppy. Noticed the CPU was bouncing around quite a bit on the laptop while playing music and that is when the music would cut out. So must be my laptop? Weird as the laptop worked fine for years and that is when it only had 512MB RAM. I did just update the laptop to 10.5 from 10.4 so perhaps 10.5 is the problem?
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Message was edited by: David K Oberlin Jr.

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