Broadband drops out after bt upgrade work in area

Hope someone can help because the call centre is helpful but unfortunetly the help they give me is what I have tried before.
On Wednesday 17th August I received an ewmail from the BT Migration team stating that upgrade work would be taking place at my local exchange and that my phone and broadband would be out for 10 minutes on this day. The work got carried out and I received a email saying this and that my broadband would take about ten days to settle down.
Now we are about 2 months since this wok and my once reliable broadband (have hardly ever had to restart the box in the past nearly 10 years) is dropping everyday and if I do restart the box I either get on to the internet then it drops out again or I don't, getting frustrated for paying for something I can't use.
My HomeHub the original white model, only shows a solid broadband icon and flashing wireless and sometimes flashing data icon on the front of it but no internet.
I have tried using the bt broadband desktop help but it says my line is okay and I have checked all the microfilters that are attached and everything seems fine there. Phone the number at the end of the desktop help wizard and get told to try the same thing it suggests.
I have read on this forum that some other bt customers have had similar problems after upgrades and it turned out to be the homehub that was at fault.
Can anyone give me any advice in sorting this please or can anyone confirm that it is the homehu bthe issue is with and if so how to get a free replacement from bt.
Solved!
Go to Solution.

Hi Andy81,
Welcome to the forums.  Yes you would be correct in the fact that the White Home Hub doesn't have the best reputation on ADSL2+ lines simply because of its age.  I would advise you to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask for a replacement hub, although you would have to pay if you are out of contract.  Do you know if you're out of contract?
Regards Edd
Check your Line
BT Speedtester

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