Broadband Fault 11 Days and Counting

Never has the phrase "Pillar to Post" been more apt to the service I have received over a broad band fault.
I reported my fault as per the website and since then I have made I don't know how many phonecalls to find out what is going on. The fault log on my account has not been updated, no-one can actually tell me where the fault is apart from the engineer who visited my house and who told BT Wholesale where the fault is but apparently thats not where it is.
Everytime I call I get passed to someone else who will "Personally take ownership" but doesn't, otherwise I would have a dozen people looking after me and all they want me to do is a line check or ask me once again what I have plugged in.
My last call today was that they have modified my profile at the exchange, not fixed the card at the exchange which the engineer told was the problem and that I am going to have to wait another 66 hours for it to be fixed.
So all in 14 days to fix a broadband fault. Their complaints department has still not gotten back to me and I have now raised the issue with otello, who the people at BT didn't what they are. I'm glad I don't run a business that relies on the broadband service otherwise I would have a serious credit problem by now.
I checked a few other non BT forums and found that there are some real serious issues about how BT deals with long running faults and complaints, so why haven't they improved themselves?
Least I do not have to talk to them for 66 hours, it will give my head a rest and I might be able to enjoy myself and surf the web, oh sorry I can't because I have a broadband problem, better call BT, round and round I go again.

Day
Date
Time
Dn Load Speed
Friday
20/08/2010
07:20
2048
09:00
1352
10:00
1248
10:45
1152
11:35
1008
12:35
688
Saturday
21/08/2010
20:43
432
22:11
145
Sunday
22/08/2010
07:10
1996
08:15
2071
09:50
791
11:02
318
12:15
216
13:20
176
14:23
226
15:26
275
16:30
494
18:00
201
19:12
256
Monday
23/08/2010
08:45
1035
10:14
338
11:15
268
12:15
296
13:20
139
14:35
131
16:10
154
17:36
156
19:20
89
20:27
311
22:20
185
Tuesday
24/08/2010
6.44
1813
8.24
1356
9.30
481
10.45
367
16.00
150
17:30
118
19:15
254
21:00
0
Wednesday
25/10/2010
7.18
1944
9.25
543
10.30
266
12.05
265
13.45
266
15.00
178
16.10
147
18:10
47
19:37
68
20:51
86
22:00
184
Thursday
26/08/2010
7.00
1842
10.50
264
12.05
149
13.10
170
16.55
41
18:05
108
19:00
90
19:10
66
20:11
84
21:25
45
Friday
27/08/2010
07:15
1616
08:20
708
09:30
274
10:30
285
11:35
416
13:15
210
14:25
110
16:30
288
18:00
216
19:30
104
20:52
216
21:05
0
Saturday
28/08/2010
07:20
1903
08:30
1496
09:30
432
11:20
440
12:20
392
13:20
344
14:35
224
15:55
152

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EXHAUSTED!!! 25 DAYS AND COUNTING FOR INSTALL!

Well its got to the point where i think ive just about had it with BT im appalled by them now!!!up to now ive been kept well informed as to what's been going on without me having to ring them .Then Last Friday the day that finally i was gonna get my final appointment (the 4th appointment) i was told yet another excuse/reason as to why this wasn't going to happen and that it will take 48 hrs to sort, so tuesday will now be the day i get my appointment, i was then sent a text with a number and to call if it wasn't sorted by tuesday which is when they were suppose to ring me again with an update but i didn't get the call (the 1ST time)?
so i called the number i got texted and its the infinity call centre in Dundee well guess what? the problem still persists and that they sent a request but it still hasn't been answered so it could well be another 48 hrs until openreach respond, i asked for a manager to call me back because the person at the call centre was just not bothered atall about my situation and sounded uninterested,well that didn't happen either.
My MAC code runs out on the 20th that will be a month since i ordered, just over infact!!! i ordered 17th march.And just to add insult to injury my BT account states that the total order was complete on the 7th april(my 3rd appointment date)and they will be taking the 1st month broadband payment off me by DD on the 23rd april. I KNOW ITS HARD TO BELIEVE BUT ITS ALL TRUE!!!
SO I WARN ANYONE THINKING OF DEALING WITH BT THINK HARD AND LONG???
days off work,3 engineer appointments,25 days and counting for install,paying for a service i havnt got and uninterested customer services and managers not returning calls.WELCOME TO BT!!!
WATCHDOG,CISAS,OFFICE OF FAIR TRADING AND THE MAN HIMSELF IAN LIVINGSTON. all getting emails.

I read through your thread Boostmonkey like you say similar in alot of ways,only i wished id read your thread earlier as i mite have got things done sooner(infact i don't know how i missed it).Ive had some progress today but im not saying anything as im still waitng for some concrete confirmation.
Good luck with it anyway. let me know how you get on.

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So much for Apples's superior products and customer service.
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Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
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I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
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Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

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Photo Stream works fine between 2iPhone4Ssand one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
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Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

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Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

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So muchfor Apples's superior products and customerservice.
Photo Stream works fine between 2iPhone4Ssand one iPad2.
Completely removed iTunes, per tech helpinstructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PCiCloudControlPanel

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

76 Days and counting and Photo Stream still grayed out in iCloud

76 Days and counting and Photo Stream still grayedout in iCloud CP since problem first discussed with Apple. No help, just reportedto software engineers for investigation. Two months ago!
So much for Apples's superior products and customerservice.
Photo Stream works fine between 2 iPhone4Ssand one iPad2.
Completely removed iTunes, per tech help instructions,and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PCiCloudControl Panel.
And last night I saw more Apple commercials touting the iPhone 4s and iCloud. When will Apple address their existing problems with iCloud?

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

74 Days and counting and Photo Stream still grayed out in iCloud CP

74 Days and counting and Photo Stream stillgrayed out in iCloud CP since problem first discussed with Apple. No help, justreported to software engineers for investigation. Two months ago!
So much for Apples's superior products andcustomer service.
Photo Stream works fine between 2 iPhone 4Ssand one iPad2.
Completely removed iTunes, per tech helpinstructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloudControl Panel.

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

73 Days and counting and Photo Stream still grayed out in iCloud CP

73 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Two months ago!
So much for Apples's superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel.

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

72 Days and counting and Photo Stream still grayed out in iCloud CP

72 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Two months ago!
So much for Apples's superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel.

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

71 Days and counting - Photo Stream still grayed out in iCloud

71 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Two months ago! So much for Apples's superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed out on PC iCloud Control Panel.

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

61 Days and counting and Photo Stream still grayed out in iCloud CP

61 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Twomonths ago! So much for Apples' superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed outon PC iCloud Control Panel.
Photo Stream doesn't work on PC, only between iOS devices

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

60 Days and counting and Photo Stream still grayed out in iCloud CP

60 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Twomonths ago! So much for Apples' superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed outon PC iCloud Control Panel.
Photo Stream doesn't work on PC, only between iOS devices

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

59 Days and counting and Photo Stream still grayed out in iCloud C

59 Days and counting and Photo Stream still grayed out in iCloud CP since problem first discussed with Apple. No help, just reported to software engineers for investigation. Almost two months ago! So much forApples' superior products and customer service.
Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
Completely removed iTunes, per tech help instructions, and completely remove iCloud.
Downloaded latest iTunes
Reinstalled iTunes.
Downloaded latest iCloud
Reinstalled iCloud.
Logged in to iCloud on PC
Photo Stream still grayed outon PC iCloud Control Panel. Photo Stream doesn't work on PC, only between iOSdevices

I have posted a fix that works for two issues:
You can't sign onto iCloud Control Panel; just hangs with a spinning progress wheel forever..
You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
https://discussions.apple.com/thread/3811063?tstart=30
If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
Goto 'start -> run' (or click 'windows+r' hotkey)
Paste the path in the run box and hit enter
From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly. After you log on control panel again, photostream will not be greyed out. You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
~~Corey

Broadband Fault 11 Days and Counting

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