Broadband Infinity Connection Problem

Hi,
I've recently been experiencing problems with the connection for broadband. The green light appears only to turn orange and then the red broadband sign appears.
I have checked all the wires are correctly in place and i have also followed the troubleshotting instruction with no luck.
Is anyone else experiencing the same problem today? If so are there any quick solutions to fixing it?

Yes, there seems to be outages across the country. My problem is that according to BT my location, Milton Keynes, isn't one of them. Getting wound up!!

Similar Messages

BT Infinity Connection Problems

Hi, I recently got BT Infinity 2 at the start of the July after having enough of Virgin Media's awful service. When BT Infinity was first installed, the BT engineer said to me that I should be recieving around 60 download and about 20 upload due to how close I live to the exchange box. For the first few weeks everything was running fine, I was getting around 40 download, 18/20 upload and about 20 ping which was fine for me however after a few weeks everything turned awful.
Firstly, the connection speed dropped to 8/10 (sometimes even dropping below 2), upload to around 4 and my ping rose to about 80. The connection was also dropping constantly about 8 or 10 times a day, it would stay connected to the router however the internet would just stop working for 30 secs - 1 min then start working again. This happens on both wired and wireless. Also, I noticed that sometimes when others rang my house phone, my connection would stop working for about a minute (weird).
After putting up with this problem for over a month a half waiting to see if it returned to normal I decided to ring up the BT customer support line, the BT staff asked me to power cycle my modem and router to see if the connection improved, it didn't so the staff told me he would monitor my line as he could not see any problem and he would ring me up in 3 days. 3 days later my connection stayed the same and still no phone call, so I waited another week and then rang up again. This time after power cycling my modem and hub again to no avail, the BT staff organised for a BT engineer to come round and fix the problem.
The BT engineer came round and said the previous engineer had installed it incorrectly and that he had now fixed it. Yet again the connection was fine for about a week. I was getting 30 download, 15 upload and about 30 ping which wasn't how good it was at the start however was a big improvement over what I was getting before. However, yet again after a few weeks the problem arose again and my connection has gone terrible again.
Has anyone had this problem before and know anyway I can fix it?

It could be that you have an internal wiring problem.
A likely one (that I had) is that you have an extension wired from a junction box before the master socket. The extension had been fitted by the GPO 25 years ago: the wiring was appropriate then, but not appropriate for Infinity.
If so, disconnect the extension at the junction box. If you still need the extension, wire it into the master socket where it will be filtered. As a very temporary patch, try fitting an old ADSL filter between the extension and the phone.

BT Broadband Wireless connection problems Mac & PC

In the house on our wireless network I have a PC Netbook an Apple iPhone and an Apple Macbook. The wireless network had WPA protection. The Netbook worked fine but my iPhone would never log on and my Macbook kept dropping out every couple of minutes or so. I read a few tips on various forums and it decided to change to WEP. Now my iPhone works perfectly, the Macbook work fine most of the time but the Netbook keeps dropping connection.
This is infuriating. Any help would be most appreciated.
Cheers.

By default the sky (netgear) box uses wirless channel 6 I think.. I would suggest you change the wireless channgel to either 1 or 11. It may be your neighbours are using the same channel numbers and causing problems with your network.
Login into your sky box http://192.168.0.1
login admin
password sky

Broadband/internet and wireless connection problem...

Towards the end of 2101 I received an email informing me that BT would be upgrading my local line and I could expect a much improved service. Whether this 'upgrade' has been the cause of my problems or is merely coincidental I cannot say. Prior to my experience since this time I could count lost broadband in hours per year (I never had internet or wireless connection problems).
Since the end of 2010 I now regularly lose my broadband completely every six to eight weeks. 'Home Hub cannot connect to broadband.' There is a worsening loss of speed? over a period of two to four days at the end of which I need to phone BT three/four/five, etc. times until they manage to locate the problem and fix it. It is always some problem they find on the line or with their equipment.
I always mention that this is an ongoing problem. Never do they take any action to escalate the issue.
This week things have become considerably worse.
I have started to lose my internet connection now. 'Safari cannot connect to the internet'.
There are now two issues which arise concurrently.
I phoned BT, finally the operative in India (through a very poor BT wireless phone connection) changed the channel of my router for me. He mentioned something about changing the address and password. This seriously exacerbated the situation. My password is not recognised now when I am asked to reconnect by selecting a network.
The next occasion on which I lost my INTERNET connection and tried to reconnect I got the message 'Airport has the self-assigned IP address (...........) and is unable to connect to the internet.
I phoned BT to report this and was told that this indicated an adapter problem and the problem was now out of BT's hands. I Should contact Apple.
I did so. Apple said I should contact BT to change channels. I explained this had caused the problem and they were now refusing to assist me. Apple tried everything that they could think of to resolve the issue (despite not being required to do so). Eventually the only suggestion they could make as BT had refused to help was to reinstall my operating system. Extremely drastic. But I can now connect wirelessly again.
Service is still intermittent requiring constant restarts to regain connections.
BT's response to a formal complaint was more of the usual banal questions, the usual tests, the usual promises of 'something would be done'.
Their systems are not set up to make any sort of accurate diagnosis of customers' issues. They seem to have a set number of 'fixes' into which they try to fit all problems - one would assume simply to save costs - their cost saving exercises are now costing me money.
That's all for starters.
Any suggestions?
Solved!
Go to Solution.

fredderf99 wrote:
I have a similar problem, since BT "upgraded my broardband" my home hub looses internet connection at least twice a day and I have to power reset it. the broadband shows as connected but the internet connection is lost, if I try reconnecting it fails and only a power resetr will work. I have a temp solution by fitting a time switch to the mains adaptor and reseting it at 0200 each day. but before the upgrade the home hub had worked for years and no problems. i have also replaced the origonal home hub 1 with a home hub 2 to see if that improves the situation.
welcome to the forum
This subject has been marked as solved by the originator and you will get more response if you start your own subject rather than continue here.
if you start your own subject just cut and paste your post and then in order to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Connection Problem - Error 101

I am getting connection problems every single day, everyting will be fine but then all webpages get this come up...
It will happen on both my laptops and a desktop. IE will fail to connect as well as Chrome.
I have to restart either the PC and /or BT Hub to get the connection back again.
Any help on this one please?
Thanks,
Rod.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

BT Infinity Wireless Problems

Hi,
We've just had BT Infinity installed on Wednesday, and seem to be having a few problems with it.
We've had BT Broadband with the home hub 2 for a couple of years, but over the last few months the wireless performance seems to have degraded a fair bit. I was still downloading at about 500kbps on my desktop but playing online on the xbox 360 and ps3 was impossible due to lag and disconnections. Contacted BT, and went through all the basic motions to fix it, but then got to the stage where the next thing to try was replacing the home hub. BT offered us an upgrade to BT Infinity, which I thought would end all the problems and speed things up a lot, but that doesn't seem to have happened.
Had the engineer round on Wednesday when I was at work, he tested the connection both wired and then upstairs to my desktop setup, and said it was fine. When I got home, initially the connection wasn't picking up, but as soon as I started internet explorer it picked it up, and I was downloading at around 1.8mbps on steam, and all the problems on the consoles seemed to be rectified. Later that night though, I saw that the connection had dropped out on the desktop. Eventually it came back, but downloading at about 36kbps. Then it dropped out again with a 'limited connectivity' problem. At first I thought it might be the old Netgear wireless adaptor I was using, but both the xbox and ps3 weren't connecting either.
I've tried changing channels on the router, and even switching down to just b/g networking standard from b/g/n to see if that makes any difference, but nothing. I know you're supposed to give a new connection 10 days or so to settle down, but I can't see that having that big of an impact. The only other thing I can think of is a major amount of interference coming from somewhere, but the weird thing now is that the connection is even less reliable with Infinity than it was with just plain broadband.
If anyone has any advice I'd be very grateful!

Hi everyone,
I just wanted to share my feedback following my recent migration from ADSL BT broadband to Infinity.
Firstly, the speed is noticably quicker, especially through a wired connection, but...
Over the last weekend I have spent more than 1.5 hours on the phone to support finding out why my connection was being dropped.
The symptoms: Wired connection OK, but wireless connections were not getting out to the internet.
Cause: Wireless connections were not being allocated IP addresses, or were losing IP registration.
BT checked the line and found no issues. To fix the problem, I had to reset the HH3 router, and in one case, I had to reset the OpenReach box.
I understand that it's good practice to reset / restart a router from time to time to refresh the connection, but I have had to do this four times in the last three days. Yesterday, I had to do it twice in three hours!
This is frankly unacceptable. It's interesting to note that some Infinity users are choosing to use their own routers instead and I guess I'll probably end up doing that myself, but I really shouldn't have to.
BTW - Before moving to Infinity I was using BT ADSL Broadband with a Belkin router - I restarted that router about once a year. It's frustrating that I've moved to a faster, yet less stable service (referring to the total service provided by BT - hardware and connection).
Thanks for reading!
SB

Bt Infinity placement problem

I recently upgraded to BT Infinity from my Bt homehub2.This was to increase my speed on my laptop but mainly
to get a better connection and speed when I have my grandson over with his xbox console.
My homehub was located in my living room but according to the Bt Engineer who came out to set up the new hub and router this wasn't my main box and for reasons I didn't really follow he ended up making the box in my small third bedroom the main box so the infinity router and new hub went in there.As I usually use my laptop in that room I asked if the stronger signal would be available throughout the house particularly in the living room where I have a freeview box and where my grandson plays on his xbox.The engineer assured me it would.--RUBBISH... the signal in my living room is now much worse than with my old hub.The first time my grandson tried his xbox he only got 1 bar signal and it took several attempts to get connected.Halfway through a game the connection froze and he lost all he had been working on.
I phoned the helpline and they just changed the channel on the router from 1 to 11.
Today(14th sep)my grandson is here again with his xbox,again a few attempts to connect and only 1 bar showing.As he is fond of telling me at home he plays his xbox in his bedroom,the connection comes from an old white home hub in the lounge downstairs and he gets 4 bars connection.!!
My laptop when in the room where the hub is has got quicker,so it should its a few feet away from this supposedly
fantastic Infinty router.
I wish I had listened to the warnings from friends and family about the inflated benefits from Infinity.
I had to pay for the Engineer's visit.I am not happy ,in general I am worse off than before.(I can hear my grandson moaning about the connection as I write!)If I was able to move the hub down to the living room would it then adversely affect the speed on my laptop?This is not at all what I imagined I would get from Infinity.According to my sister who used to work for BT the engineer should have run a cable from the box in the kitchen(this turned out to be the main box-who knew?)to the lounge,a distance of about 30 ft.The box in the third bedroom is directly above the kitchen one so presumably that is why it became the main box.Oh and I also discovered that the box in the kitchen is now dead and it is the only one in the house where I do not use a cordless phone so the phone on the wall next to the box is now redundant.I definitely did not realise I was going to lose that connection.Sorry to go on and on but I would not recommend Bt Infinity to my worst enemy!!!!

No ISP will guarentee wireless connection strength, as it depend on the layout of the house.
There are things you can do to extend the coverage, and these pages should give you some ideas, aspecially if you still have your old home hub 2.
Wireless connection problems
Network connection problems and possible solutions
As far as phone extensions are concerned, if your original phone extensions were wired incorrectly, then the Openreach Field Technician would have needed to change them, to ensure that Infinity would work properly.
All extensions need to be connected to the new Infinity connection box, as shown here.
Has your Infinity Installation been wired correctly?
This may have not been possible in your case, owing to the layout of your existing wiring, however you may be able to reconnect the kitchen extension, by following that diagram.
The other alternative is to purchase a couple of digital handsets, and plug the base station into the bottom of the Infinity socket.
This is a much cheaper and easier way, and is the method favoured by may contributors to these forums.
Any upgrade to high speed Internet, would have involved the same changes to the wiring, as old internal phone wiring cannot be left connected directly to your line.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Router connection problems - DISH satellite receivers or too many devices?

(Sorry about that - I thought I had broken the message up.)
I'm having significant issues with my Linksys router timing out, and need help. I'll try to be as detailed as I can.
I have the following:
- Linksys WRT54G v3 wireless router I purchased off eBay 3-4 years ago. Using 128-bit WEP secirity. Even though the model says WRT54G, my Linksys setup page says I have a WRT54GL. Don't know if that's pertinent but thought I'd include the info)
- HP desktop running Vista Home Premium
- Gateway Solo laptop (circa 3Q 2002) running WinXP SP3, and also have WPC54G - Wireless-G Notebook Adapter
- Gateway M275 Notebook running Windows XP Tablet Edition w/SP3, internal wireless card
- Linksys WRE54G Wireless Range Expander, v3
My broadband internet connects to my cable modem, which then runs via ethernet to my router. I have my desktop connected to my router via (wired) ethernet cable (port 1), and the two laptops connect wirelessly. All three computers on my network run just fine and have had no connection issues until I had two (2) DISH satellite receivers installed this past Friday.
Prior to installation, I knew I would need the two receivers hooked up to my network via ethernet cable. Since one receiver was in the same room as my router, it was easy to run an ethernet cable from my router to the receiver (port 2). I had a challenge with the upstairs receiver, because I didn't have a direct connection, and wasn't sure how to wire it. So, I used my range expander by plugging in the expander into a nearby outlet, then connecting the receiver to the expander via ethernet cable.
I had some issues getting a good signal, and did some troubleshooting but made it work. Now I had five devices connected to my router: two with a wired ethernet cable and three wirelessly.
I started having connection timeouts within about 3-4 hours of satellite [receiver] installation. All of the sudden I couldn't connect to the internet on ANY device; both laptops couldn't connect wirelessly, my desktop couldn't connect, and the receivers were telling me my connection was bad. I checked modem but there were no issues. Still, I unplugged the power cable from the modem for a minute, then reconnected - still no internet. I called my cable company to have them troubleshoot the modem, but they pinged it several times & got positive results - still no internet, so I ruled the modem out.
I tried using the Windows connection troubleshooter to repair the problem, and got a DNS error message (which I don't know how to fix). I decided to unplug my router for 10-15 seconds, then plug back in - that got my internet connection going again. That lasted a couple hours & then failed. I unplugged the router again (is that a soft reset or a power cycle?), then reconnected & was able to connect to the internet. This happened a few more times over the weekend, and finally I decided the expander might be the issue (both DISH and Linksys tech support was not very helpful).
I found a way to wire my second receiver via ethernet cable (port 3), so now I had three wired devices, and two wireless devices. I thought this would fix the problem; it didn't, but at least I learned how to wire CAT5 cable. So I got that going for me... which is nice.
I plugged the ethernet cable directly from my modem to my desktop to test the timeout, but had no issues - the modem just wasn't the problem.
I was getting some IP address conflicts on my Norton Inernet Security, so I uninstalled that from my desktop, disconnected the power from the modem, disconnected the power from the router, shut down all devices, reset the IP addresses on the receivers, deleted the wireless connection from the laptops, shut down the desktop, and just left the whole mess alone for half a day. Then I reinstalled the Norton Internet Security, connected my wired devices, plugged the modem in, plugged the router in, reset my security, connected wirelessly with my laptops.
Within an hour my connection timed out.
Trying to chat with tech support wasn't feasible, as my connection kept going out. A guy at work said I shoudl ping my IP address, and let it repeat until my connection goes out. So I unplugged the router and plugged it back in to get an internet connection, the opened a cmd prompt and typed
ping 192.168.1.1 -t
I left it alone for a few hours, and when I came back, my internet connection was down, but I was still getting active pings - no problems there.
At this point I thought I had done everything except replacing my router (which I'm still tempted to do), but I called my broadband provider to see if there was anything they could do. One of the techs said I had too many devices connected to the internet, but I thought these routers were supposed to handle dozens of devices?
I finally called Linksys Tech Support and had a conversation for 90 minutes. We went through all the steps of unplugging the the modem, router & all connected devices, resetting the router, etc, etc. The only thing different he did was had me change my security from WPA to 64-bit WEP, and added passwords for DNA1 and DNS 2 (same password for each).
That was at 1:30am last night, and when I woke up to check my connection this morning, it was still connected. I have to check it again when I get home, but I'm wondering if I should just be prepared to get another router (and if so, any recommendations), or if there's something I'm still not doing that could resolve my issue - if I still have connection losses.
Also, I'm concerned about the security thing. If changing from WEP 128 or WPA to WEP 64 fixed my problem, I'm not sure I feel completely protected from intrusion - isn't that pretty much the least amount of security I can have (without forgoing it altogether)??
Finally, I've read a few threads suggesting possibly changing to static IP from DHCP; however, my satellite receiver installation documentation specifically advises against this for the receivers.
Anyway, I would very much appreciate some help.
Message Edited by CKdoubleU on 10-01-2008 08:43 AM

First please break that long text into separate paragraphs. No one wants to read one long runon sentences
With Knowledge… Impossible means nothing.
Credentials
Computer experience: 11 years
Cisco networks experience: 8 years
Network administrator: 6 years
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Connection problem to Oracle 11.1.0 on Windows Professional XP (SP2)

Hello
I've recently performed default installations for 3 Oracle Databases, into seperate homes on a newly formatted Windows
Professional XP (SP2) standalone laptop. For all databases Oracle 10.2.0 (rover), Oracle XE (xe) and Oracle 11.1.0 (fido) I
installed APEX and they worked perfectly.
I then installed my Wireless O2 Broadband for my internet which uses DHCP
I am unable to connect to my databases with the wireless broadband connected. I then bring down all databases and turn
off/disable the Broadband,then restart all databases.
Using commands
Set ORACLE_SID=ROVER
sqlplus system/rover@rover
Set ORACLE_SID=XE
sqlplus system/xe@xe
Set ORACLE_SID=FIDO
sqlplus system/fido@fido
Connections are successfull apart from the Oracle 11.1.0 (fido) database with error
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in connect
descriptor
Can anybody identify my connection problem to Oracle 11.1.0 (fido) database by reviewing my listener.ora, tnsnames.ora and
other configuration files below.
Many thanks in advance
Regards
Ade
tnsping results
===============
C:\>tnsping rover
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = localho
t)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = rover)))
OK (10 msec)
C:\>tnsping xe
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = bascilic
o)(PORT = 1522)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = XE)))
OK (30 msec)
C:\>tnsping fido
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = localhos
t)(PORT = 1523)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = fido)))
OK (20 msec)
lsnrctl stat - results
======================
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC1523)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 32-bit Windows: Version 11.1.0.7.0 - Production
Start Date 17-OCT-2009 15:54:12
Uptime 0 days 0 hr. 32 min. 11 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File C:\oracle\product\11.1.0\db_fido\network\admin\listener.ora
Listener Log File c:\oracle\product\11.1.0\diag\tnslsnr\bascilico\listener\alert\log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC1523ipc)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=bascilico)(PORT=1523)))
The listener supports no services
The command completed successfully
General configuration - Environment variables
=============================================
PATH =
C:\oracle\product\11.1.0\db_fido\bin;C:\oracle\product\10.2.0\db_rover\bin;C:\oracle\oraclexe\app\oracle\product\10.2.0\serve
r\bin;C:\oracle\ohs\bin;C:\oracle\ohs\jlib;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\ATI
Technologies\ATI Control Panel
TNS_ADMIN = C:\oracle\tns
C:\oracle\tns\tnsnames.ora
==========================
ROVER =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = rover)
XE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = bascilico)(PORT = 1522))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = XE)
FIDO =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1523))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = fido)
Oracle 10.2.0 listener.ora
==========================
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = C:\oracle\product\10.2.0\db_rover)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
Oracle 10.2.0 tnsnames.ora
==========================
ROVER =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = rover)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
Oracle XE listener.ora
======================
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = C:\oracle\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
(SID_DESC =
(SID_NAME = CLRExtProc)
(ORACLE_HOME = C:\oracle\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(ADDRESS = (PROTOCOL = TCP)(HOST = bascilico)(PORT = 1522))
DEFAULT_SERVICE_LISTENER = (XE)
Oracle XE tnsnames.ora
======================
XE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = bascilico)(PORT = 1522))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
ORACLR_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(CONNECT_DATA =
(SID = CLRExtProc)
(PRESENTATION = RO)
Oracle 11.1.0 listener.ora
==========================
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1523))
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1523))
Oracle 11.1.0 tnsnames.ora
==========================
LISTENER_FIDO =
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1523))
FIDO =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1523))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = fido)
)

For static registration you need to update the 3 listener.ora files.
Exemple:
SID_LIST_LISTENER_FIDO =
(SID_LIST =
    (SID_DESC
      (ORACLE_HOME = <Oracle Home path>)
      (SID_NAME=FIDO)
)

Constant connection problems, ongoing for the last...

Hi,
Starting from june, I have had an issue with my infinity connection.
Every so often, the connection would cut out, the DSL would disconnect, and then attempt to reconnect taking around a minute each time.
We have been on the phone to BT many times, and they have come to loads of conclusions, ranging from the homehub being the issue, to there not being a problem.
The most recent contact made to the customer help centre ended with them admitting there was a fault on the line, which 2 days ago, they rang back, and said it was fixed. On the contrary, it is now worse than ever.
Last night alone I experienced 12 outages in the space of 3 hours.
The current status is as follows:
Line Status
Attainable rate (Down/Up) (kbit/s): 53928 / 11121
SNR margin (Down/Up) (dB): 5.6 / 5.6
Line attenuation (dB): 0 / 0
Output power (Down/Up) (dBmV): 13.5 / 7.5
Line rate: (Down/Up) (kbit/s): 44296 / 8724
CRC errors (Down/Up): 12836432 / 0
FEC errors (Down/Up): 211128 / 0
HEC errors (Down/Up): 6648 / 0
Thanks in advance.

I have had exactly the same problem over exactly the same time frame. Didn't really think much of it until I noticed BT Sport wouldn't work. A few calls to BT got me nowhere and the the fix they where sure would work didn't, however this was about the 3rd or 4th attempt at a solution. Thereafter I started taking a bit more note of on demand crashing, kids getting upset when Xbox live gameplay crashed and realised it's dropping out many times a day. It almost seems rhythmic like it's on a cycle.
Due to being overseas I can't call them about it yet but the BT infinity has been a total pain. Sure it downloads faster but overall it's a worse service than we had before.
The BT sport issue they claim is due to powerline adapters but connecting direct doesn't make any difference. I also ran the BT speedtest on the port coming out of the powerline adapter and it was just as fast as the speed coming out of the home hub. Given an engineer comes and installs it all it's pretty poor, I was not at home at the time and he clearly didn't check to see if BT sport was working or if the extra channels your meant to get where there, which they aren't.
I would guess this issue is not isolated so BT need to get on the case and sort it out or I'll be cancelling the whole lot and going elsewhere.

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Dual GPRS and (Broadband) Internet Connections

I have been trying to create a GPRS connection while maintaining my (broadband) Internet connection. I know I have to change the routing table but am not sure where to obtain the IP addresses I need. Can you assist me?

Same thing happens to me after updating the N95-3 software to version 20. The thing is that before the update I was able to do multiple conections, one on the PC and one on the phone. So basically I know its possible on the N95 but so far I havent been able to do so on firmware 20. If someone knows how to correct this problem to achieve multiple connections, please help us.

Broadband infinity I can receive but not write emails

Since installing Broadband Infinity I can receive emails on my tPad but when i try to reply the words freeze or move down to the message I've just received

I assume that you are talking about Xfinity Internet service. Are you using the mail app or the Xfinity Connect app?

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Broadband Infinity Connection Problem

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