Broadband is unacceptable!!!! i want to leave NOW!...

i have had bt vision for 5 months i thought i was getting a good service. everything was a hunky dory for about a month untill i started to get V04 error this is due to the fact that my internet isnt quick enough. i also have a problem which online gaming and video streaming, im forever getting kicked out of games for the simply fact that i dont have an internet connection,
i have spent numours hours on the phone trying to talk to india to get the problem fixed as this happens EVERY month, All right they have discounted my packages but im sick and tired of doing the same thing over and over again do this, do that, now turn off the box and count to 10.
Ive had 4 engineers out to try and look at the problem but they never fiind anything wrong with the box, the hub or the phone socket, the engineers tell me something must be wrong at the exchange, if its something wrong at the exchange WHY cant they sort it??? every time i get the error i get more and more frustrated at BT becasue im paying for a services that i cant even get!!
please can someone help me about getting this problem solved for good tell me my legal rights about getting out of the contract
Solved!
Go to Solution.

The contact for the MODS is http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

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Hi SomeTallGuy,
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Best regards,
Zhengyu Guo
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Zhengyu Guo
TechNet Community Support

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