Broadband keeps dropping Help please :)

Question

Hi there people of the forum,
My internet has been fine for many months no reall big issues with the connection itself, but recently ive had these random drop outs, it started about 8 days ago with 1 a day around 8pm somtimes a bit before somtimes after. After 4 days of these random drops i started to think there was a possible issue been looking at the forums for people with a similar issue thinking it could be a line issue or hub.
The issue was only happening once a day but 3 days ago it happened 3-5 times in a short window of 20 minutes i had WoW.skype and teamspeak running. I closed all of them down and it would start id go to load back into TS or even open the internet and boom it was gone again.
Today it got to 8pm the time it usually happens and i was finishing my raid when boom it goes, it goes for around 2 mins comes back and is stable for a good 25-35 mintues then suddenly it drops and come back and drops it does this 9-10 times in a window of 5 minutes i instantly thought i had to look for some help on this as the issue is getting worse it seems and it randomly disconnecting isnt good for my gaming or in general.
It usually happens between 7:45pm and 9:30pm Uk time but somtimes it will start before or go on a bit later for example i think the last one i had today was at 9 45ish. Would really love some help from you peoples in how to fix and stop this issue from occuring

Answer 1

Hey imjolly,
Im connected through a socket that look similar but doesnt have the line across it, its a single socket like that one just if i was to take the front of it off it would be the whole thing not half. there is one other socket in the lounge but its got "line 2" on it. and there is another in my mums room the same as mine with no name on the front just a blank socket with a slot. so currently im connected to the master socket as i have no idea if there is a test socket behind the case as its a full case not half like youve shown
The quiet line test gave nothing no feedback at all, after around 1 min i heard from 2 seconds of feint really feint crackling.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:02:38
Downstream
6,806 Kbps
Upstream
1,169 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
8.4 dB / 5.6 dB
Line attenuation (Down/Up)
35.5 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
232595 / 0
CRC Errors (Down/Up)
1192 / N/A
HEC Errors (Down/Up)
N/A / 7
Error Seconds (Local)
11