Broadband keeps dropping out
Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Similar Messages
-
ADSL Broadband keeps dropping out when trying to u...
Hi, hope someone can offer some advice please.
Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
Thanks in advance.you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband keeps dropping out - every 20 mins or so...
This is getting beyond a joke now so really hope someone can help fix this for me. The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse. Any moderators reading this - if I can't get it sorted I'm leaving BT.
Have read a few posts and I think this is the info I need to provide.
I have a Home Hub 3.
Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
The ADSL stats are below.
Anything anyone can do to help will be much appreciated.
Thanks
Phil
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:28:38
Downstream:
6,653 Kbps
Upstream:
1,132 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.4 dB
Line attenuation (Down/Up):
26.0 dB / 12.5 dB
Output power (Down/Up):
0.0 dBm / 12.3 dBm
FEC Events (Down/Up):
2878 / 12
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25 / 8
Error Seconds (Local/Remote):
0 / 1Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Broadband keeps dropping out except during enginee...
We have been having severe broadband issues since Friday afternoon, in that most of the time there is no connection. We get a connection for between 15 minutes to a couple of hours only once or twice a day. An engineer visited this morning and of course everything was working fine! He could not detect any problem with the line. After he left the connection dropped again and we have had nothing all afternoon, until now.
We have a fairly old Home Hub 2 and even when broadband is working we frequently have to reset it. We requested a new hub when we renewed our contract but it was never sent. The broadband light stays blue most of the time when there is no connection. Occasionally it flashes yellow.
I have run the performance test and the results are:
Download speed: 0.95
Upload speed: 0.04
Ping Latency: 41.63
The hub is connected directly to the NTE5 master socket. There is one other socket in the house. I have done the quiet line test and it is silent.
These are the logs from the hub manager:
21:19:14 23 Jun
LOGIN User admin logged in on [HTTP] (from 192.168.1.68)
21:17:51 23 Jun
SNTP Synchronised to server: 213.123.20.170
21:17:25 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:44:13 23 Jun
FIREWALL event (1 of 4): modified rules
20:44:13 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:44:00 23 Jun
xDSL linestate down
20:43:34 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:43:29 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:43:23 23 Jun
FIREWALL event (1 of 5): created rules
20:43:22 23 Jun
FIREWALL event (1 of 5): deleted rules
20:43:22 23 Jun
xDSL linestate down
20:42:57 23 Jun
FIREWALL event (1 of 3): modified rules
20:42:57 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:42:48 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:47 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:44 23 Jun
xDSL linestate down
20:42:29 23 Jun
PPP link up (Internet) [86.137.66.53]
20:42:26 23 Jun
PPP CHAP Chap receive success : authentication ok
20:42:26 23 Jun
PPP CHAP Receive challenge (rhost = ERX12.Birmingham3)
20:42:20 23 Jun
FIREWALL event (1 of 5): created rules
20:42:20 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:42:08 23 Jun
FIREWALL event (1 of 5): deleted rules
20:42:08 23 Jun
xDSL linestate down
20:41:43 23 Jun
FIREWALL event (1 of 4): modified rules
20:41:43 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:41:38 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:41:33 23 Jun
PPP link down (Internet) [86.137.66.53]
20:41:30 23 Jun
xDSL linestate down
20:41:05 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:40:53 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:40:53 23 Jun
FIREWALL event (1 of 6): created rules
20:40:53 23 Jun
FIREWALL event (1 of 6): deleted rules
20:40:53 23 Jun
xDSL linestate down
20:40:28 23 Jun
FIREWALL event (1 of 4): modified rules
20:40:28 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:40:15 23 Jun
xDSL linestate down
20:39:50 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:39:38 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:38 23 Jun
FIREWALL event (1 of 6): created rules
20:39:38 23 Jun
FIREWALL event (1 of 6): deleted rules
20:39:38 23 Jun
xDSL linestate down
20:39:13 23 Jun
FIREWALL event (1 of 4): modified rules
20:39:13 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.0 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:39:12 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:00 23 Jun
xDSL linestate down
20:38:35 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:38:23 23 Jun
FIREWALL event (1 of 6): created rules
20:38:23 23 Jun
FIREWALL event (1 of 6): deleted rules
20:38:23 23 Jun
xDSL linestate down
20:37:57 23 Jun
FIREWALL event (1 of 4): modified rules
20:37:57 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:49 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:48 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:46 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:44 23 Jun
xDSL linestate down
20:37:19 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:07 23 Jun
FIREWALL event (1 of 6): created rules
20:37:07 23 Jun
FIREWALL event (1 of 6): deleted rules
20:37:07 23 Jun
xDSL linestate down
20:36:42 23 Jun
FIREWALL event (1 of 4): modified rules
20:36:42 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:36:35 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:36:29 23 Jun
xDSL linestate down
20:36:04 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:35:55 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:35:52 23 Jun
FIREWALL event (1 of 6): created rules
20:35:52 23 Jun
FIREWALL event (1 of 6): deleted rules
20:35:52 23 Jun
xDSL linestate down
20:35:27 23 Jun
FIREWALL event (1 of 4): modified rules
20:35:27 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:35:14 23 Jun
xDSL linestate down
20:34:49 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4672 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:34:37 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:34:37 23 Jun
FIREWALL event (1 of 6): created rules
20:34:37 23 Jun
FIREWALL event (1 of 6): deleted rules
20:34:37 23 Jun
xDSL linestate down
20:34:12 23 Jun
FIREWALL event (1 of 4): modified rules
20:34:12 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:33:59 23 Jun
xDSL linestate down
20:33:35 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:33:28 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:33:23 23 Jun
FIREWALL event (1 of 6): created rules
20:33:23 23 Jun
FIREWALL event (1 of 6): deleted rules
20:33:23 23 Jun
xDSL linestate down
20:32:58 23 Jun
FIREWALL event (1 of 4): modified rules
20:32:58 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 5.9 dB)
20:32:47 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:46 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:45 23 Jun
xDSL linestate down
20:32:19 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:32:08 23 Jun
FIREWALL event (1 of 6): created rules
20:32:07 23 Jun
FIREWALL event (1 of 6): deleted rules
20:32:07 23 Jun
xDSL linestate down
20:31:42 23 Jun
FIREWALL event (1 of 4): modified rules
20:31:42 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:31:35 23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:31:29 23 Jun
xDSL linestate down
20:31:04 23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:30:52 23 Jun
FIREWALL event (1 of 6): created rules
20:30:52 23 Jun
FIREWALL event (1 of 6): deleted rules
Solved!
Go to Solution.I did try the test socket yesterday and there was still no connection. Should I leave it connected to the test socket for longer?
Here are the ADSL stats:
Connection information
Line state
Connected
Connection time
0 days, 1:16:00
Downstream
4,512 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.7 dB / 24.0 dB
Line attenuation (Down/Up)
39.0 dB / 25.0 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
Loss of Framing (Local)
4726
Loss of Signal (Local)
364
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
117 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2359 -
Hi
I'm hoping someone can help tell me why my broadband keeps dropping out. It is a problem that is hugely frustrating being that I am a homeworker, and each dropout causes my VPN to drop so it is affecting my ability to work properly! I have logged into the HomeHub 3 and captured some information (below) and also speed tested attaching the results. I have tried a diferent filter which makes no difference. I don't have a maser socket (there are 2 lines coming into the house and the BTOR engineer who installed the second just put a double face plate on for simplicity). Any help would be greatly appreciated.
15:43:54,22 Jan.
WAN Auto-sensing detected port DSL
15:43:54,22 Jan.
WAN Auto-sensing last connection port: DSL
15:43:52,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
15:43:44,22 Jan.
QoS Rate cap set to 0.4Mbs
15:43:43,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
15:43:42,22 Jan.
DSL Link Up: Down Rate=1600Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=14.0dB;
15:43:34,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
15:43:32,22 Jan.
PPP LCP Send Termination Request
15:43:31,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
15:43:31,22 Jan.
DSL Link Down:the duration is 924 seconds [1 : LosDetector]
15:28:08,22 Jan.
QoS Rate cap set to 0.4Mbs
15:28:07,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
15:28:07,22 Jan.
DSL Link Up: Down Rate=1632Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=16.0dB;
15:27:58,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
15:27:56,22 Jan.
PPP LCP Send Termination Request
15:27:55,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
15:27:55,22 Jan.
DSL Link Down:the duration is 967 seconds [1 : LosDetector]
15:11:50,22 Jan.
QoS Rate cap set to 0.4Mbs
15:11:49,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
15:11:48,22 Jan.
DSL Link Up: Down Rate=1664Kbps, Up Rate=448Kbps; SNR Margin Down=9.6dB, Up=15.0dB;
15:11:40,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
15:11:37,22 Jan.
PPP LCP Send Termination Request
15:11:37,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
15:11:37,22 Jan.
DSL Link Down:the duration is 4117 seconds [1 : LosDetector]
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Download speedachieved during the test was - 1.21 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.6 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 MbpsHi. Thanks for your reply. Is this what you are looking for? :
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0 -
Broadband Connection keeps dropping out.
can some one ring me from sky broadband department plz as my internet keeps dropping out all the time i do not have a home phone only a mobile phone
Try the Sky service app .................... http://help.sky.com/articles/sky-service-app
-
Internet keeps dropping out!!!
Hi my internet keeps dropping out since about 6am this morning it probably has dropped out 15 times, was fine yesterday any ideas thanks ?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:05:32
Downstream
4,672 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 9.5 dB
Line attenuation (Down/Up)
48.0 dB / 26.0 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45444 / 2
CRC Errors (Down/Up)
23 / N/A
HEC Errors (Down/Up)
N/A / 13
Error Seconds (Local)
47Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
iPhoto constantly keeps dropping out. Other programs do at times but iPhoto drops out constantly. Does anyone know what causes this?
Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
3G connection keeps dropping out after 4.2.1 update
Hi, I'm wondering if anyone could help me.
I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
Ever since then, my 3G connection keeps dropping out, and I'm just left with vodafone UK (with usually 3-4 bar signal) but no 'o', 'E' or '3G' symbol.
After about 20 minutes of no cellular data, I'd get the 'o' symbol, then 10 seconds later it would change to '3G'. But then after 5 seconds it would lose it. The cycle would continue in this way.
Strangely, when at home, the 3G would stay connected. But when I go anywhere, I lose 3G.
When I turn 3G off, I get constant 'o' connection where ever I go. It doesn't drop out.
I've tried resetting the phone, and resetting network settings.
Does anyone have any ideas?
Thanks.I'm having a similar issue with my new iPhone 4 (w/ 4.2.1)... It continually cycles through the following sequence:
AT&T / 3G
AT&T / No Data
Searching…
Searching… 3G
AT&T / 3G
(loops…)
Here is a video of the cycling. Note the iPhone 4 is just sitting on a coffee table in my house.
http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
Also worth noting, I just got the iPhone 4 and I updated it to 4.2.1 right away. Previously, I had a 3GS which did not exhibit any of this behavior in the same location in my house. Also, my girlfriend still has a 3GS and has FW 4.2.1 without these issues. I have a video of her phone in the exact same location taken just after the clip above and her phone maintains 3-bars / AT&T / 3G the entire time.
I picked up the iPhone 4 while out of state over the holiday weekend and did not observe any of these connectivity issues, in fact the 3G throughput of the iPhone 4 was significantly better (consistently got >4 Mbps down / >800 Kbps up) than what my family members were seeing with their 3GS models.
I believe it is a baseband issue introduced with the 4.2.1 update for iPhone 4, but I also strongly believe there is some tower component to this problem (ie, software revision at the tower or configuration).
Like others here, I also performed a restore to 4.2.1 through iTunes and setup my phone as "New" and I continue to see the behavior. The phone is unusable in my house unless I manually disable 3G. As a final data point, when I'm able to maintain a 3G connection long enough in my house I get the following throughput from Speedtest.net: 1863 Kbps down / 543 Kbps up. -
External HDD keeps dropping out (without ejecting itself) ~ due to 1 bad partition
Hi,
As stated above, my faithful WD 1TB MyPassport HDD keeps dropping out by itself, ie. icon disappears from my desktop and I get left with a 'eject before disconnect...' message.
At first it would appear to be a cable/USB/corrupt disk issue, BUT..........this is only happening since I tried to delete a partition using DiskUtility, (I have 2 partitions, I'll refer to the one I was trying to delete 'Partition1'), halfway through this my Mac froze. I'm using a macbookpro[Alu][intel][OSX10.8.4] and an iMac[10.8.4 again].
Symptoms....
1. On reset I found that Partition1 showed up in gray in DiskUtility, but not on the desktop.
2. Partition2 shows up fine, on desktop and in DiskUtility.
3. After a minute or so both partitions dissappear and I get my familiar 'you should have ejected' message.
All I want to do now is repair the permissions, verify the disk or delete Partition1...but because the drive keeps disappearing I'm a bit stuck. If I can just get the data from Partition2 before it all drops out then I can cope with binning the rest of the drive.
I've tried....
1. different equipment [cables, different macs (macbook and iMac), hubs and USB ports]
2. using DiskArbitrator to allow the drive to stay connected
3. using KeepDriveSpinning for the same reason
4. smashing my head against a brick wall
Please help....
Thanks in advance,
Grant
Str0ke5It certainly may be. I do not trust Western digital external drives. I've have several of them fail and it was not the physical drive that failed it was the enclosure electronics. Once I removed the physical drive from the WD enclosure and connect it with a IDE/SATA to USB adapter the actual drives were fine and I'm still using all of them.
It also might be your Mac as these WD Passport drives are USB powered and Mac's are notorious for not putting out enough power on the USB ports to complete power up some of these type drives. There are numerous thread on how a warning will come up thjat the USB port has been disabled because something it drawing to much power from it. And that is with nothing at all connected to any of the USB ports.
Only way to test it to take the drive out of the WD enclosure and use one of those IDE/SATA to USB adapters and see if the same thing happens. -
Problems with my new phone (wi-fi, all cell reception keep dropping out)
I recently brought my apple iPhone 3GS (last 2 weeks) and pretty much since day 1 I've the same problem. The phone network I have keeps dropping out for no reason at all, wi-fi connection too (I maintain little or no coverage, but as I've taken the sim card back to the company for inspection, they've said the sim is fine and I shouldnt be having this problem) any ideas on how to resolve this issue???
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm afraid i'm not familiar with mHotspot but it sounds like it's not providing correct DNS settings over DHCP and that you need to enter them manually in the phone. You can do this under Settings -> WiFi -> [tap and hold the network] -> Modify network -> Show advanced options -> IP settings -> Static. But for information on what settings you should use you need to check with the support for mHotspot. I suspect you should either use the DNS from your ISP or enter the IP of the virtual interface created my mHotspot.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
After updating to IOS7 I have lost a years worth of pictures and my wi-fi keeps dropping out. Anyone have any similar problems or suggestions?
Re wifi:
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Re Photos:
Get them from your backup. You do backup frequently don't you?
iPad Photo Recovery: How to Recover Deleted Photos
http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
How to Restore Lost or Deleted Files from iPad
http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
How to Recover Deleted Files from iPad
http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
iSkysoft Free iPhone Data Recovery
http://www.iskysoft.com/iphone-data-recovery/
Recover iPhone/iPad/iPod touch lost data, Free.
Free recover iPhone/iPad/iPod touch lost contacts, photos, videos, notes, call logs and more
Recover data directly from iPhone or from iTunes backup
Preview and recover lost iOS data with original quality
Wondershare Dr.Fone for iOS
http://www.wondershare.net/data-recovery/iphone-data-recovery.html?gclid=CJT7i9e 6gb4CFcvm7AodbUEAJQ
Recover contacts, messages, photos, videos, notes, call history, calendars, voicemail, voice memos, reminders, bookmarks and other documents.
iPad Data Recovery Software (PC & Mac)
http://www.anysoftwaretools.com/ipad-data-recovery.html
Cheers, Tom -
Wifi keeps dropping out on MacBook Pro after installing Yosemite
Wifi keeps dropping out on MacBook Pro after installing Yosemite. This is not good. Apparently, a lot of people are having this issue with Yosemite. Any suggestions for my MacBook Pro? It's bad enough that Yosemite looks so boring, but to have a major issue like constantly disconnecting from wifi is deplorable.
I plan to keep Mavericks on my iMac until this issue is resolved.Wi-Fi: How to troubleshoot Wi-Fi connectivity
Wi-Fi Problems in OS X Yosemite
Wireless Diagnostics
Also try turning off Bluetooth. -
Why Does Home Sharing keep dropping out?
Hi,
I recently got an apple TV and I'm very happy with it. However one irritating thing is that the Home Sharing in itunes keeps dropping out. So I sit down comfortably in my armchair, ready to watch one of my home movies that I have in itunes movies on the computer, and go to select it and 'nothing'. I have to drag myself upstairs, open itunes, disconnect home sharing and then reconnect home sharing and then everything is fine.
It's not a huge deal but rather irritating. Can anyone tell me how I can prevent this disonnect of home sgaring from happening?
Thanks,
Steve.Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. -
My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPad, and iPhone 4's don't in the house.
Why doesn't it remember the wifi password like the other i devises, it's a bugger entering it in every time.You late question did get answered:on the 18th of this month. Sounds like you did not like the answers. Starting a new post without mentioning yur first post wastes people time
My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?
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