Broadband light flashing orange. A "copper line fa...

Hi all
on Friday 20/01/12 i was using the internet as normal, no weather problems or anything abnormal happening and then as i woke on Saturday 21/01/12 i noticed my broadband (hub 3) had a blue power light, a blue wireless light but a flashing orange light, i followed the steps on the website and restarted my homehub but the still had the same problem. i then changed the adsl filters still had the same problem even tried changing the adsl lead from the socket to the hub but still had the same problem i tried in 3 extension sockets and then also the main bt openzone socket but the problem was still the same.
i then called the bt help line where they made me re iterate the same proccesses twice of what i had already done to then finally test my line and tell me there was a "copper line fault" and the problem would be reapired by 26/01/12. i recieved the email letting me know i would be able to track the fault however when i tried the "track a fault" link it gave me the error message of that the "Sorry we cant complete your request at the moment due to technical error. Please try again" and since the 21/01/12 i have still not recieved a fault update and after many attempts at "trying again" still unable to track the progress.
The internet is crucial to my work and i need it to be running as soon as possible. i live in an apartment and have asked my neighbours if their phone line isnt working but theirs is still working and mine is the only one that isnt, i can't seem to understand how this has happened and why mine is the only one not working, and now with the phone line and broadband not working, my work will be suffering and the implications of not having the internet will be a big impact. 
Is anyone else having a problem with tracking their fault or had this fault before and could offer some guidance?
really need this fault to raised as urgent and not being repaired until 26/01/12 could cripple my work.
Also for the days you are without bt vision, broadband and calls is there a way to gain compensation?
Any help or advice would be brilliant.
Thanks Bradley Kent

Keith_Beddoe wrote:
If you live in an area with good 3G mobile coverage, you could buy a pay as you go broadband dongle.
If the Internet is vital to your work, you should have a backup plan, as some major faults can take weeks to fix.
Good advice for a lot of people.
For me the Internet/email is a hobby/pastime. If it went down for  a few days it would be an annoyance/inconvenience to me but thats all, but even i have a Three 3G MiFi wireless modem standing by. Just connect up, top up and go.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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    Dave

    You will be able to find answers on this thread, http://community.bt.com/t5/BT-Infinity/BT-INFINITY-ORANGE-LIGHT-ISSUE/td-p/711160/page/2
    Hope it helps!
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

  • Airport Extreme Flashing Orange Light - No Base Stn ID

    Here is a huge problem I hope someone can help solve.
    AE working fine for over a year. Hooked up new HD to it, got a requester asking for answers on this device. Clicked something (now I cannot for the life of me remember what).
    Now no matter what I do the AE only goes to a flashing orange light, after power off/on, after power on reset, after power off reset, no Base Station ID found on any scan, have powered off/on the DSL modem.
    No matter what is tried it always comes back to a flashing orange light and no way of accessing the base station to start over again.
    Temporarily on a hard cable to make contact here. No hints in the manual, nothing more I can find on line for troubleshooting this.
    How can I access and reset the base station so it is recognized??
    This seems rather severe for one requester selection and now nothing!
    Thanks in advance
    Geoff

    Finally some joy on this issue!!
    Here is my workaround (or solution).
    On the Western Digital HD there was a .pdf buried on it with the real hint. That is the HD comes preformatted in FAT32.
    So first I connected it directly to the Mac rather than the Airport Base Station. This allows it to be seen on the desktop AND read by Disk Utility. It also allowed it to be read by Time Machine. However I chose to reformat it in Mac OS Extended (Journaled).
    Then the Time Machine initial backup was done through the Mac. When completed I plugged the HD back into the Base Station, went to Finder/Go/Connect To Server using the smb://10.0.1.1 address. Voila, The icon is back on the desktop and readable by Time Machine
    I suspect this all could have been done without backing up through the Mac first. Just happened that is the way I did it.
    The Key seems to be to reformat the HD to other than FAT32 for the Airport end of things. Seems to me that was the problem I had when I was backing up both PC and Mac to one HD. FAT32 as I recall will not work that way.
    So a solution that works. May require the HD on Base Station to be mounted each time you power up. Minor inconvenience once you are going though.
    Cheers
    Geoff
    Note: this answer was posted in another thread just above to make sure it is seen.

  • The Flashing Orange Power Light Of Doom! [HH3]

    I've had no internet service for a week now, on Infinity 2 with HH3.
    All lights on the white modem are green, the hub won't even start, just goes to a steady orange, then after about 15 seconds, a continuously flashing orange power light, and stays there.  The other lights are dark.  Power cycle doesn't work, holding down the reset button doesn't even reset it.
    After lengthy "troubleshooting" on the phone with India, I received a replacement HH3 yesterday, plugged it all in and got all blue lights for all of 3 seconds and then - wham - reset to flashing orange light, which now stays there no matter what I do.  The issue was escalated to "Tier 1 support" by India yesterday, but heard nothing.
    No service problems reported in my area according to the BT website, but India seemed adamant that it was a network issue (after being adamant that it was a faulty hub earlier in the week...).
    This is getting very frustrating now, anyone have any idea what could be causing this ??!   I really just want an engineer to come out but India wouldn't arrange that.

    It should be quite easy to prove by bypassing the hub and connecting the modem to the PC, then setting up a broadband PPPOE connection.
    Here's some instructions provided by Rygg
    try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
    1: Remove the homehub from the modem
    2: Connect your pc/laptop into the modem using LAN1 port 
    3: Open network and sharing centre on windows and click set up a new connection or network
    4: Connect to the Internet (the top option) then click make a new connection Broadband PPPoE
    5: Username [email protected] and the password as anything you want
    6: connect, if it cannot connect, just keep pressing try again if this happens and it will eventually connect.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • BT Broadband - Red Flashing Light on Home Hub and ...

    (Posting on behalf of a friend). 
    Good morning,
    Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
    The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
    We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
    According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
    Thanks in advance,
    K.

    are there any problems in your area  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    http://community.plus.net/exchange-information/
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and  TC. I set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or my wireless router but nothing. Just a flashing orange light. Help for a simpleton p

    Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and  TC. I tried to set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or direct to my wireless router but nothing. Just a flashing orange light. Help for a simpleton please. Have tried reseting TC, but to no avail.

    Just updated from 10.6.7 ---> 10.6.8 and had the same issue. Despite having done a clean install from 10.6 and got everything back off my TC, now Time Machine can't find it!
    Green light is on, ethernet cable conected, network CP says its conected but nothing. Airport Utility can't find it. Hit reset button, Orange flashing light but still no show in Airport Utility.
    But I know its there, as rebooting from 10.6 SL disk shows the backups are still ok?
    Hmm, ideas anyone?
    SBB

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