Broadband link is not available

My friends laptop shows at the bottom right corner that  she is connected to the internet but when she actually clicks on internet explorer it says " The Broadband Link is currently not available"  then I ran a "check connectivity" thing and it said DSL failed to connect the system's internal DSL modem does not currently detect a DSL signal or is having problems connecting.
it is a toshiba  and I also have a toshiba and mine connects just fine and the internet works fine for me, and her room mate's computer works great too.  but her room mate's  mom had trouble with her computer. 
Why are some of the laptops working and others not!?!!?!
PLEASE HELP

I thought that it was strange that IE would post that too... because it usually just says this page can't be displayed (in the simple white with gray letter or w/e it is) but her laptop worked just fine at my house. 
we have been going through some problems with her computer though, on Facebook it sent out this virus that was filtering any type of protection tool from coming up but my brother finally found one and got everything off.  if it is malware do you think that it could be hiding even though my brother got everything else off?  and if it's so hidden after other things have been removed how would you even find it?
Should I have my brother look at it one more time even though the internet worked just fin in my house, just not at her own home?

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