Broadband meant to be Active but not connecting

Question

Hello i hope someone can help.
I recently moved address and took my landline number and BT Account (inc BB) with me to my new address. This was at the beginning of September. I was told my phone would be connected on the 14th Sept with my BB being Active as of the 20th Sept. I received a text on the 20th saying my BB should now be available but it wasnt. I gave it a few days leway but still nothing.
On Friday 23rd i made a call to support who checked my landline for faults (i believe all was fine) and they advised someone from technical would call on Saturday to speak to me regarding the issue. I never received the call and we are still not connected to the internet 7 days later. Im getting absolutely nowhere with technical and for some reason they now want to send an engineer to the house even though all the lines in the house are fine.
The previous tenants also had a BT BB account which was working fine for them. They cancelled their BB in August so this shouldnt hold any bearing to this issue which tells me its something to do with the configuration at BT's end.
Here's what i have done so far to check for issues myself.
1) Reset the router to default settings
2) Checked that all laptops in the household are in the correct IP range for the router and that they can connect to the router (which they can)
3) Checked all available phone sockets in the house with both the router and the house phone, house phone works fine in all sockets but BB will not connect
4) Made sure we have microfilters in place
5) Power cycled the router daily to check for a connection, still nothing
6) Used the test connect on the router using "domain bt_test_user@startup_domain" as the username (as suggested in another post to check for activation), this did nothing which according to another user suggests were not activated yet.
The call centre operative i spoke to today wasnt much help at all, he simpy read the notes and bearly spoke to me, the customer service i received was terrible. As a result of this my son has lost a job as he was sent an email last week inviting him to an interview but couldnt receive it. Ive been paying for a service that ive not had for a month now, all in all it has caused a huge inconvenience, im having to go to a friends to make this post.
Please can someone help me get my BB working.
Thanks

Answer 1

Hi I suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
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