Broadband no internet access for over a day!!

Broadband no internet access for over a day in Beaumont Hills

There doesn't appear to be any outstanding issues for your area on the Service Status page.
http://servicestatus.telstra.com/servicestatus/goc.do?q=postcode_2155.html&postcode=2155
My suggestion is to give tech support a call on 133933 so they can troubleshoot with you to get you up and running again.

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  • Frequent internet disconnects for over a year

    I have been suffering frequent disconnects from the internet for over a year. Each disconnect lasts for up to two minutes, rarely longer. Sometimes the disconnects have been as frequent as thirty or more times per hour. Sometimes I have no problems for many days.
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    20:44:07, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:46973->[86.182.86.9]:22 on ppp3)
    20:35:11, 18 May. IN: BLOCK [16] Remote administration (TCP [119.82.226.82]:50172->[86.182.86.9]:443 on ppp3)
    20:05:44, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.36.123]:12152->[86.182.86.9]:443 on ppp3)
    19:27:54, 18 May. IN: BLOCK [16] Remote administration (TCP [115.239.248.2]:6000->[86.182.86.9]:8080 on ppp3)
    19:07:56, 18 May. IN: BLOCK [16] Remote administration (TCP [121.88.5.177]:8888->[86.182.86.9]:22 on ppp3)
    19:01:12, 18 May. IN: BLOCK [16] Remote administration (TCP [80.82.78.186]:39434->[86.182.86.9]:80 on ppp3)
    18:51:30, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:45824->[86.182.86.9]:22 on ppp3)
    18:41:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
    18:40:30, 18 May. IN: BLOCK [16] Remote administration (TCP [117.21.225.3]:10708->[86.182.86.9]:22 on ppp3)
    18:27:50, 18 May. BLOCKED 1 more packets (because of Remote administration)
    18:27:50, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.49.253]:35420->[86.182.86.9]:80 on ppp3)
    18:22:25, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
    18:22:22, 18 May. BLOCKED 2 more packets (because of ICMP replay)
    18:22:22, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
    18:09:52, 18 May. IN: BLOCK [16] Remote administration (TCP [39.115.40.60]:44439->[86.182.86.9]:80 on ppp3)
    17:31:58, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.65]:60000->[86.182.86.9]:161 on ppp3)
    17:30:18, 18 May. IN: BLOCK [16] Remote administration (TCP [198.20.69.74]:20012->[86.182.86.9]:443 on ppp3)
    17:25:05, 18 May. IN: BLOCK [16] Remote administration (TCP [185.35.62.13]:60643->[86.182.86.9]:80 on ppp3)
    17:22:10, 18 May. IN: BLOCK [16] Remote administration (TCP [61.160.224.129]:56517->[86.182.86.9]:8080 on ppp3)
    17:00:08, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:50338->[86.182.86.9]:22 on ppp3)
    16:49:05, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
    16:49:03, 18 May. BLOCKED 3 more packets (because of ICMP replay)
    16:49:02, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
    16:37:49, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:43469->[86.182.86.9]:22 on ppp3)
    15:54:37, 18 May. IN: BLOCK [16] Remote administration (TCP [71.6.216.62]:443->[86.182.86.9]:443 on ppp3)
    15:43:28, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:38235->[86.182.86.9]:22 on ppp3)
    15:31:23, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.4]:9090->[86.182.86.9]:22 on ppp3)
    14:39:50, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:49483->[86.182.86.9]:22 on ppp3)
    14:37:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
    14:37:36, 18 May. BLOCKED 2 more packets (because of ICMP replay)
    14:37:36, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
    14:03:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
    14:00:11, 18 May. IN: BLOCK [16] Remote administration (TCP [82.102.180.11]:10469->[86.182.86.9]:22 on ppp3)
    13:57:17, 18 May. IN: BLOCK [16] Remote administration (TCP [82.221.47.5]:48212->[86.182.86.9]:22 on ppp3)
    13:49:16, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.135]:59887->[86.182.86.9]:22 on ppp3)
    13:43:33, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 198.20.99.130->86.182.86.9 on ppp3)
    13:08:25, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
    13:08:25, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
    13:02:30, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:58370->[86.182.86.9]:22 on ppp3)
    12:55:09, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 178.124.19.8->86.182.86.9 on ppp3)
    12:07:45, 18 May. IN: BLOCK [16] Remote administration (TCP [104.233.142.242]:6000->[86.182.86.9]:8080 on ppp3)
    11:58:49, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:54076->[86.182.86.9]:22 on ppp3)
    11:26:03, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->31.55.184.239 on ppp3)
    11:23:14, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:37275->[86.182.86.9]:22 on ppp3)
    11:07:40, 18 May. BLOCKED 3 more packets (because of ICMP replay)
    11:07:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
    10:39:08, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
    10:39:08, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
    10:17:56, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:54983->[86.182.86.9]:22 on ppp3)
    09:29:53, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.64]:60000->[86.182.86.9]:443 on ppp3)
    09:25:48, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
    09:25:21, 18 May. IN: BLOCK [16] Remote administration (TCP [196.12.153.45]:42739->[86.182.86.9]:22 on ppp3)
    09:25:15, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.130]:36950->[86.182.86.9]:22 on ppp3)
    08:58:58, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.56.178]:28384->[86.182.86.9]:22 on ppp3)
    08:37:28, 18 May. IN: BLOCK [16] Remote administration (TCP [118.244.130.34]:6000->[86.182.86.9]:22 on ppp3)
    08:17:59, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.31.208]:6000->[86.182.86.9]:22 on ppp3)
    08:12:22, 18 May. IN: BLOCK [16] Remote administration (TCP [141.212.122.151]:45461->[86.182.86.9]:22 on ppp3)
    08:02:56, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:35046->[86.182.86.9]:8080 on ppp3)

    Ectophile - thank you for your reply. I tried the quiet line test and the line sounds good. There's no crackle or static. Just a very faint hiss if I turn the volume on my handset up full.
    I've had three replacement hubs in the last year or so and they have made no difference to the frequency of the internet drop-outs.
    The only fault that has been detected in all of this time was back in January when BTTV 2nd line support in the UK establish a link with my PC and monitored the connection. (They had a lot of difficulty establishing this connection and they were convinced I had no internet connection even though I did at that point). As a result of this monitoring and other testing, they diagnosed a very brief, intermittent drop out in the fibre-optic link between the surface box and the exchange. The 2nd line support engineer commented that this was a very strange fault because the fibre-optic connection normally either works or it doesn't.
    He called out a BT engineer to investigate the fibre fault. This engineer told me that he had "reset" the fibre-optic link at the surface box. Having done this, he couldn't find a fault so visited my house, undertook line checks, replaced my HH4 with a HH5, checked out all wiring, tested the socket etc monitored for 20 minutes, couldn't find any further fault and left. The problems have continued however and BT India support just keep running their standard line tests and finding no fault.
    I tried running a repeating ping test today using a tool called “WinPing”. I was using my BT email server for the ping test. The ping was set to 1 second intervals with the time-out set to a high level of 3000ms. I wasn’t using the internet at the time so I have no idea whether there is any correlation between the "timed-out" and/or slow response pings and the internet drop-outs that I have been suffering.
    The eight and a half hour test gave an average ping time of 45ms but there was a lot of variability;
    101 pings "timed-out" without a response (>3000ms).
    6 pings were between 2000ms and 2999
    23 pings were between >1500ms and 1999ms
    87 pings were between 1000ms and 1499ms
    139 pings were between 500ms and 999ms
    66 pings were between 250ms and 499ms
    428 pings were between 50ms and 249ms
    680 pings were between 40ms and 49ms
    12,296 pings were between 32ms and 39ms
    There were no periods of more than a few seconds where WinPing couldn’t ping the server so this test doesn’t explain why I get the frequent drop-outs of up to 2 minutes unless perhaps the problem is caused by short drop-outs causing my connection to reset? The message I get on my Laptop / Google Chrome when the internet connection drops-out is a “Resolving Host” message at the bottom left and, after a short delay, a screen appears saying "This webpage is not available. DNS Probe Finished. No Internet." Other devices come back with various message to the effect that there is no internet connection, even though the HH5 light remains blue.
    Do the ping test results indicate any particular issue or are these results normal?

  • Internet access for clients

    GuysNeed some assistance on providing internet access at a branch site for clients. Any thoughts and suggestions welcome and appreciatedWe have a number of branch offices connected over ISP managed MPLS network, any-2-any. I am looking at implementing some kind of internet access at the branch offices, either wired or wireless. We manage all the L1 and L2 connectivity at the sites, and the L3 side at our hub offices, of which we have 2, mainly for internet traffic etc, which isnt provided by our MPLS ISPCurrently all internet traffic for all sites goes to our data centre and is routed out through our firewall. Routing isnt an issue here, its more the best way to set this up securely.My initial thoughts were to set aside a whole bunch of ports on a seperate PVLAN that would connect the clients to the network (I am not conerned about the clients talking to each other, as long as they cant reach the local vlans). But the problem may lie at the firewall end, as I will need to specify specific hosts for port 80, 443 traffic only. Would a seperate DHCP scope, of say a /28, allowing 16 hosts only be an idea? Then I wouldnt have to mess around with firewall changes for different hosts all the timeThanks

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    IP addresses to external, public IP addresses. Then the computers of LAN can access Internet.
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

  • No internet access for vlan devices

    Hey folks, 
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    I know the cisco forums are full of people saying the intervlan routing isnt working and it just turns out to be the static route on the router in the end but i have set all that up and i can not get internet access on my vlan networks. The wierd thing is the switch itself can ping the internet no problem. 
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    vlan 201 - 10.10.201.254/24
    vlan 202 - 10.10.202.254/24
    I then enabled intervlan routing by issueing "IP ROUTING"
    At this point I configured the VDSL modem/router (zyxel F1000) on IP Address 192.168.1.2/30 and I configured interface fa0/1 with the following commands : 
    interface fa0/1
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