Broadband noise/ drop out/ speed issues

Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
Here is the summary. Long distance from the exchange. Noisy line. Speed low. I have tried all the usual things many times. Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin. Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try. He also replaced my HH3. This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards. The readings from this morning are in the link above. It was all looking good.
And then this is what happens (and I think it may be exactly what's happened before). Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope. It drops out. I have to reset hub to get back on the internet. It comes back with higher noise and slower downstream line speed.
Any ideas out there? Please try and avoid the standard usual stuff because I've done it all before. Readings to follow.
Solved!
Go to Solution.

Here is what my hub was showing around 5pm when internet dropped out. Notice very low noise. Me thinking my line can't cope with that, hence drop out. Me predicting line will come back with higher noise and slower downstream line speed. Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway). Here's the reading from when the line dropped out.
Connection Information
Line state:
Connected
Connection time:
0 days, 12:42:27
Downstream:
4.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.4 dB / 21.0 dB
Line attenuation (Down/Up):
50.8 dB / 31.0 dB
Output power (Down/Up):
19.3 dBm / 11.9 dBm
FEC Events (Down/Up):
15405109 / 1084
CRC Events (Down/Up):
266534 / 1170

Similar Messages

Re: Broadband noise/ drop out/ speed issues

Hi community.
I know this thread is old and probably closed but I would like to revive it.
I have exactly the same problem as MPR and any advice would be welcome.
I am a long way from the exchange, the line comes into my house overhead. I reported intermittent line dropping weeks ago, spoke to several different people, all very polite, very caring, but not much use.
Several diagnosed fault on the line and said it would be fixed remotely. One sent me a new home hub 2 to replace the one they diagnosed as faulty, though God knows how.
I kept saying that I suspected a physical fault with the line as a bundle of cables wired into a junction box (big black thing - looked like a toy from Anne Summers but never mind) was hanging down from one of the telegraph poles and the foil around the end where the wires went in lookd as if it was not fully weather-proof.
Eventually, last Friday, an engineer was sent round. Checked inside the house, checked outside the house and said there was no problem with the line. He detected noise which he suspected was causing the drop-out and said he would see if there was any water getting in anywhere which might cause this.
The hanging down thingy was secured better to the telegraph pole but I don't know if anything else was done.
Right away, same problem. Intermittent orange flashing broadband light on the hub. Occasionally no broadband light at all. Usually needs to be re-set though sometimes comes back on its own.
If you have any advice I would be most appreciative. This is costing me money as when my better half wanted to order something online, found a good price, put the details in and clicked "BUY", the line dropped. By the time it came back up, the price had gone up £30.
Anyway, I'm calling them again tonight when I get home. I would say "no more Mr Nice Guy" but that doesn't get you anywhere does it?
Thanks in advance.

Hi,
Sorry to hear that your having problems with your BT Broadband.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket?
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
cheers
I'm no expert, so please correct me if I'm wrong

Broadband constantly dropping out

My broadband constantly drops out. I am paying a fortune to BT to provided an unlimited broadband service and during watching one film this morning I've had to reboot my router 6 times so far and I'm still only half way through watching it. On top of randomly losing connection, when ever the phone rings connection is lost. Can anyone help. Really don't wish to call BT because I've spent hours getting no where with then before, on other issues.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
resetting your connection is the worst thing you can do and only makes matters worse.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? If you conenct to test socket with a new filter and receiving a phone call drops your internet connection then you have a high resistence fault and need to report a phone fault to 151 not broadband fault. get this fixed and connection will improve
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out - every 20 mins or so...

This is getting beyond a joke now so really hope someone can help fix this for me. The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse. Any moderators reading this - if I can't get it sorted I'm leaving BT.
Have read a few posts and I think this is the info I need to provide.
I have a Home Hub 3.
Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
The ADSL stats are below.
Anything anyone can do to help will be much appreciated.
Thanks
Phil
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:28:38
Downstream:
6,653 Kbps
Upstream:
1,132 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.4 dB
Line attenuation (Down/Up):
26.0 dB / 12.5 dB
Output power (Down/Up):
0.0 dBm / 12.3 dBm
FEC Events (Down/Up):
2878 / 12
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25 / 8
Error Seconds (Local/Remote):
0 / 1

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband keeps dropping out

Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Encoder won't reconnect when broadband line drops out temporarily

I have a live 24/7 feed running trough FMLE. Regularly (about once a day) the broadband line drops out for a short period. Although FMLE is still running it seems a new connection is not made when the broadband comes back on.
Is there any way of setting FMLE to reconnect automatically?
Thanks, Jason.

When this happens, right click on your network connection and select the "Repair" option. Then try your browser again. Let us know if this works, or if it doesn't. It will help narrow down the possibilities of what it could be.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Upload causes Broadband to drop out

Hi
I have Business Broadband and recently the connection seems to drop out 6-7 times each day. I seem to have no luck with having BT investigate as it seems that as long as the connection comes back after turning the router on and off again (it does), then in BT's eyes you don't have a problem.
I have done my best to find patterns and I have found that it always happens when we are in the middle of a large file upload and then *any* download activity will kill the entire connection. Sometimes it recovers but in most cases I have to reset the router to get the connection back.
I have bt broadband at home and have never experienced anything like this. Its just solid for weeks on end.
Has anyone else experienced a similar problem or would like to offer any clues why its happening? The frustrating BT support staff flow chart of Line Test->Reset Router->"Anything else i can do for you sir?" doesn't seem to cater for my problem hence my posting to this forum.
Thanks in advance for any advice.
Regards
Ian

welcome the forum
however as this is a forum for BT residential customers you really need to post your problem on the business forum http://business.forums.bt.com/ sorry
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband regularly dropping out

I am losing the will to live !!! BT technical support in India is apalling (and please do not misinterpret this, I have nothing against India or Indian people). They seem to work to a set script, which is repeated at every level of support, and if you don't fit into the scenario, difficult to get the problem solved :-(
For 2 or 3 weeks now, my broadband has been dropping out regularly. After numerous phone calls, an Outreach engineer checked the line from the pole to the exchange and everything looked good. He then came into the house and checked from the main socket back to the exchange, and again everything looked good, though the fault is intermittent so would test good most of the time.
The lastest advice was to remove the faceplate from the main socket, and plug my Homehub directly into the test socket behind the faceplate thus "eliminating any problems from extension cabling within the house".....there is no extension cabling within the house, and there is nothing connected to the faceplate, but they keep insisting the problem could be there. All wass fine with not a single dropout experienced when connected to the test socket as far as I know.
I was then asked to replace the faceplate and plug the hub back into that....................and in the last 24 hours i have had at least 3 dropouts, one within an hour of reconnection whilst watching BT Sport, then a couple of times this morning.
I hardly think this is a coincidence, and would therefore assume there is a problem with the main socket faceplate, but BT technical support does not see it this way, and prefers me to remove it again and plug back into the trest socket, and monitor some more................
Has anyone else seen anything similar ? Does anyone have a phone number to a technical group here in UK I can speak to and get this resolved once and for all ?
When is BT management going to listen to customers and realize that the waiting time on the telephone is far too long, and so frustrating on how much long the wait will be, or what position in the queue you are.

sounds like a faulty faceplate - either buy a new one or just connect to test socket and as no extensions just leave off the bottom half of the master socket
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Apple TV and Drop Outs, Connection Issues

I use AppleTV to mirror my ipad 2. it's great. Love it Then I'll try it again and it may work but often the icon disappears. I then clear the password then re-enter it and that will bring it back or if that doesn't work I may have to shut down my ipad 2 at least once.
This happens almost every second or third time I try to use it.
I currently have an iphone 4s, ipad2, ipod touch and as someone has said before, this is the first time I've been deeply disappointed in an Apple product. I expect glitches every now and then but this continual drop out and connection issues I have is beyond the joke.
Does anyone have any solutions. Yes I have done all the updates, yes I am on the same network, yes airplay is turned on, yes home sharing is enabled.
As you can see I am peeved!

I too am having the same problem. I have a MB Pro running OS X 10.9.4 cannot see AirPlay option. Any solutions out there? Tried AirParrot but it is spotty at best.

ADSL Broadband keeps dropping out when trying to u...

Hi, hope someone can offer some advice please.
Our connection seems to have got a lot slower over the last few months (about 2.64 on a very good day) and now keeps dropping out when trying to use either the laptop or PS3. I have followed the advice on the self help guide and tried changing the ADSL filter, moved the hub away from the telephone, re-booting the hub and tried using it directly in the test socket and none of these have solved the problem. I have done a line test from work and it says there are no problems with the line??? I am getting really annoyed as we only have the phone line so we can use the internet so are paying over £40 a month for service we cant even use. I get the impression that as there are so many users on ADSL where I live (we dont have fibre optic yet) that it is too much for the exchange and that BT are upping peoples connections when they complain thus making other peoples worse (we had this problem about a year ago and complained and it was ok for a while)
Could this be true? Or am I just thinking too much in to it? And does anyone have any suggestions on how I could resolve the problem? I have had a bad experiance with being charged for an engineers visit in the past (eventually refunded) so would like to avoid having to get them involved if possible.
Thanks in advance.

you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out except during enginee...

We have been having severe broadband issues since Friday afternoon, in that most of the time there is no connection. We get a connection for between 15 minutes to a couple of hours only once or twice a day. An engineer visited this morning and of course everything was working fine! He could not detect any problem with the line. After he left the connection dropped again and we have had nothing all afternoon, until now.
We have a fairly old Home Hub 2 and even when broadband is working we frequently have to reset it. We requested a new hub when we renewed our contract but it was never sent. The broadband light stays blue most of the time when there is no connection. Occasionally it flashes yellow.
I have run the performance test and the results are:
Download speed: 0.95
Upload speed: 0.04
Ping Latency: 41.63
The hub is connected directly to the NTE5 master socket. There is one other socket in the house. I have done the quiet line test and it is silent.
These are the logs from the hub manager:
21:19:14  23 Jun
LOGIN User admin logged in on [HTTP] (from 192.168.1.68)
21:17:51  23 Jun
SNTP Synchronised to server: 213.123.20.170
21:17:25  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:44:13  23 Jun
FIREWALL event (1 of 4): modified rules
20:44:13  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:44:00  23 Jun
xDSL linestate down
20:43:34  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:43:29  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:43:23  23 Jun
FIREWALL event (1 of 5): created rules
20:43:22  23 Jun
FIREWALL event (1 of 5): deleted rules
20:43:22  23 Jun
xDSL linestate down
20:42:57  23 Jun
FIREWALL event (1 of 3): modified rules
20:42:57  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:42:48  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:47  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:42:44  23 Jun
xDSL linestate down
20:42:29  23 Jun
PPP link up (Internet) [86.137.66.53]
20:42:26  23 Jun
PPP CHAP Chap receive success : authentication ok
20:42:26  23 Jun
PPP CHAP Receive challenge (rhost = ERX12.Birmingham3)
20:42:20  23 Jun
FIREWALL event (1 of 5): created rules
20:42:20  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:42:08  23 Jun
FIREWALL event (1 of 5): deleted rules
20:42:08  23 Jun
xDSL linestate down
20:41:43  23 Jun
FIREWALL event (1 of 4): modified rules
20:41:43  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:41:38  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:41:33  23 Jun
PPP link down (Internet) [86.137.66.53]
20:41:30  23 Jun
xDSL linestate down
20:41:05  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4512 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:40:53  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:40:53  23 Jun
FIREWALL event (1 of 6): created rules
20:40:53  23 Jun
FIREWALL event (1 of 6): deleted rules
20:40:53  23 Jun
xDSL linestate down
20:40:28  23 Jun
FIREWALL event (1 of 4): modified rules
20:40:28  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:40:15  23 Jun
xDSL linestate down
20:39:50  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.0 dB)
20:39:38  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:38  23 Jun
FIREWALL event (1 of 6): created rules
20:39:38  23 Jun
FIREWALL event (1 of 6): deleted rules
20:39:38  23 Jun
xDSL linestate down
20:39:13  23 Jun
FIREWALL event (1 of 4): modified rules
20:39:13  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.0 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:39:12  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:39:00  23 Jun
xDSL linestate down
20:38:35  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:38:23  23 Jun
FIREWALL event (1 of 6): created rules
20:38:23  23 Jun
FIREWALL event (1 of 6): deleted rules
20:38:23  23 Jun
xDSL linestate down
20:37:57  23 Jun
FIREWALL event (1 of 4): modified rules
20:37:57  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:49  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:48  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:46  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:37:44  23 Jun
xDSL linestate down
20:37:19  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:37:07  23 Jun
FIREWALL event (1 of 6): created rules
20:37:07  23 Jun
FIREWALL event (1 of 6): deleted rules
20:37:07  23 Jun
xDSL linestate down
20:36:42  23 Jun
FIREWALL event (1 of 4): modified rules
20:36:42  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4544 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:36:35  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:36:29  23 Jun
xDSL linestate down
20:36:04  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:35:55  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:35:52  23 Jun
FIREWALL event (1 of 6): created rules
20:35:52  23 Jun
FIREWALL event (1 of 6): deleted rules
20:35:52  23 Jun
xDSL linestate down
20:35:27  23 Jun
FIREWALL event (1 of 4): modified rules
20:35:27  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.4 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:35:14  23 Jun
xDSL linestate down
20:34:49  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4672 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 5.9 dB)
20:34:37  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:34:37  23 Jun
FIREWALL event (1 of 6): created rules
20:34:37  23 Jun
FIREWALL event (1 of 6): deleted rules
20:34:37  23 Jun
xDSL linestate down
20:34:12  23 Jun
FIREWALL event (1 of 4): modified rules
20:34:12  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4576 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.0 dB)
20:33:59  23 Jun
xDSL linestate down
20:33:35  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:33:28  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:33:23  23 Jun
FIREWALL event (1 of 6): created rules
20:33:23  23 Jun
FIREWALL event (1 of 6): deleted rules
20:33:23  23 Jun
xDSL linestate down
20:32:58  23 Jun
FIREWALL event (1 of 4): modified rules
20:32:58  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 5.9 dB)
20:32:47  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:46  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:32:45  23 Jun
xDSL linestate down
20:32:19  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.3 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:32:08  23 Jun
FIREWALL event (1 of 6): created rules
20:32:07  23 Jun
FIREWALL event (1 of 6): deleted rules
20:32:07  23 Jun
xDSL linestate down
20:31:42  23 Jun
FIREWALL event (1 of 4): modified rules
20:31:42  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4640 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 24.0 dB, Up: 6.1 dB)
20:31:35  23 Jun
LOGIN User Basic logged in on [HTTP] (from 192.168.1.68)
20:31:29  23 Jun
xDSL linestate down
20:31:04  23 Jun
xDSL linestate up (ITU-T G.992.1; downstream: 4608 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 39.0 dB, Up: 25.0 dB; snr Margin Down: 23.0 dB, Up: 6.1 dB)
20:30:52  23 Jun
FIREWALL event (1 of 6): created rules
20:30:52  23 Jun
FIREWALL event (1 of 6): deleted rules
Solved!
Go to Solution.

I did try the test socket yesterday and there was still no connection. Should I leave it connected to the test socket for longer?
Here are the ADSL stats:
Connection information
Line state
Connected
Connection time
0 days, 1:16:00
Downstream
4,512 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.7 dB / 24.0 dB
Line attenuation (Down/Up)
39.0 dB / 25.0 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
Loss of Framing (Local)
4726
Loss of Signal (Local)
364
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
117 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2359

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

Broadband constantly dropping out Hub 2.0

For the past 3 weeks I have been having lots of probs with no BB, the hub resetting - the 3 lower lights keep changing to orange/flashing whilst the top power light remains blue - I am now permanently connected to the test socket and have replaced filter and hub with brand new, still the same. Probs appear to be during week days, on Monday I videod the problem so that I can show what is happening instead of constantly trying to explain to the so called Tech help line, as I am now working away from home until Friday I am having to wait till then to speak to a level 2 Technician, for the umpteenth time. Does anyone else have similar problems - I am ripping my hair out with the responses I get from BT. The video is on http://youtu.be/wyDtK7BK9yo

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Broadband Drop Out Everytime Someone Calls

Hi,
Everytime somebody calls us our broadband connection drops out for approx. 30 seconds.
This only started to happen when I moved from ADSL Max to ADSL 2+ and my connection speed increased from approx. 5-6 meg to the current 8 meg speed. I have tried plugging into the test socket, a new microfilter and a new hub (HH1 and HH3). Can anybody suggest a solution please?
The details from HH3 are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:13:32
Downstream:
8.242 Mbps
Upstream:
920 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.7 dB / 7.2 dB
Line attenuation (Down/Up):
40.7 dB / 25.6 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
10 / 53
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
32 / 3
Error Seconds (Local/Remote):
2861 / 20456

andydex wrote:
Keith,
My phone installation is correct per the diagram above. My wired phone extension comes from the master socket.
Thanks,
Andy
Thanks,
Assuming that there was nothing else connected in circuit when you tested at the master socket, then there must be a high resistance joint on the external network.
There is a bit more information from BT about disconnections here.
Disconnections - especially when phone rings
You can report it as a broadband fault, but you will have to go through the whole script with the hepdesk
These HR faults can be difficult to locate, and as you have gone to the trouble of visiting this forum, and have done the test I requested, it would be better to ask the BT Care Team to arrange for a "Quality Check" on your line. This involves Openreach checking/reterminating all the external connections.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They will read this thread and see what tests you have done.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband noise/ drop out/ speed issues

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