Broadband package upgrade

Hi all. Currently I am on the 40Gb broadband package and my 12 month contract runs out the 22nd August. I have been getting close to my limit for the last few months, maybe because I now how Netflix and play online gaming. Im thinking of upgrading to the next package which is Broadband Unlimited at £16pm.
After looking online the only option I get is the Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm. I do not want this package as I don't use the cloud at all, and I'm not interested in it. I was just wondering if this is the only option which is available to me because my contract hasn't run out yet?!?!
Thanks guys

crash_overide666 wrote:
Yeah that link works. But after I click on the package that I want (Unlimited Broadband) and enter my account number in, it searches and it only offers me the Broadband Extra package. Which is the one that I don't want. I may have to wait until my contract runs out and then cancel it, then reapply on the package that I want.
Cancelling and then re-applying is likely to lead to all sorts of problems and costs (there's a £30 fee for a start).
At the end of your contract, you are much better off simply contacting BT and haggling for a better deal. They are well aware that their full price is too high when compared with their competitors, and will come to a deal.

Similar Messages

Problems upgrading my Broadband package

I am experiencing issues trying to upgrade my Broadband package to unlimited using www.bt.com. Once I log on, I have followed the appropriate links and get to a point where the website tells me I have broadband from another provider and need a MAC code which is a bit mystifying to say the least! And worrying since I am already very close to my 10GB allowance after only a few days where we have not been downloading anything significant...
I am now "enduring" the process via telephone (now in a second queue waiting to speak to someone to sort this out). There is obviously something not right with either my account or with the BT website and I am hopeful that this feedback will alert someone to look into this.
Hopefully, I will get through to someone on the phone who can do the upgrade but I am not feeling too confident right now!
Stuart

Hi AnExEmployee,
If you are having problems with your order, drop my colleague Stuart a reply to his email and he will be more than happy to help you with that order.
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Upgrading Broadband Package

I'm trying to upgrade from BT Total Broadband Option 2 to the Unlimited Broadband package. However, when I check out it says that the package is unavailable and I have no idea why. Am I not able to upgrade or is it just an error with BT?

To upgrade follow these links.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
If you can't get the links to work contact the options team 0800 800 030 they are UK based

Can I upgrade my BT Broadband Package within 12 mo...

Hello.
I've just tried to upgrade my Broadband Package but the amount in the order appears to be £0.00p.
I currently am on the ordinary Broadband package but I wanted to upgrade to Unlimited Broadband but that option for some reason wasn't listed in the options.
I thought as Infinity is available in my area, I would go ahead and get the £15 a month as it's actually £1 less a month for the first 12 months.
I've submitted my order but there was no amount in the order and the item I ordered wasn't listed in the order and I didn't have to enter my debit card details.
So I don't know if I've ordered BT Infinity 1 or not.
When submitting my order, it said this at the top right of the screen:
Broadband and Evening & Weekend Calls
Your contract started on 21/08/2013
Your contract finishes on 20/08/2014
So do I actually have to wait until after 20th August to upgrade my package?
If so, I find that ridiculous!
You would think BT would welcome any customers wanting to pay them more money for their current telephone, broadband or BT Vision/Youview packages!
Please can anyone help and advise?
Many Thanks.

brymbo76 wrote:
Surely there must be some BT people or other BT customers on this forum that understand my situation as to whether I can upgrade and change my current Broadband package within 12 months of my current package?
Please can anyone else advise me?
Thanks.
You should be able to upgrade at any point within your contract, although doing so may start a new contract period.

Upgrading my existing Broadband package

I have recently just joined BT, we have got TV and Broadband, after the first 2 weeks we have realised we will need to upgrade the broadband package from 40mg a month to unlimited, anyone any idea exactly how much extra this will cost us please?
Many thanks in advance for any help
Tony

Phone the options team who are UK based 0800800030
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BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

Basic broadband package off-peak?

Hello all, a relative of mine has the basic £10/month home broadband package and has asked me if i could find out if this package has an off-peak time that provides unlimited download bandwidth? If so, between which hours provide said off-peak times?
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Why didnt you check it out directly from VSS rather than going this long route? How would VSS now that file is in checked out status if you go and manually change readwrite property? I think it may be that its getting confused when you tried to save
it into its working folder as it still has status as checked in and not locked by anyone.
Can you try saving packages copies to different folder and then do the upgrade by including them onto a IS project?
Please Mark This As Answer if it helps to solve the issue Visakh ---------------------------- http://visakhm.blogspot.com/ https://www.facebook.com/VmBlogs

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I've been trying to change my broadband package for over a month now. I'm still on the old Option 3 unlimited broadband, I want to be on the current Unlimited broadband package which is half the price for the same service (£16 versus £30.50). I sent an email and received a callback over a month ago and was advised that changes had been made. I checked last week and I was still on the old Option 3, after going on Live Chat I was told it would be resolved and I'd receive an email to tell me when it was changed. No email received by today so went on Live Chat again and they confirmed that no changes had been made but this time were very evasive and again wanted me to wait to be contacted. I can understand why BT would want me paying double for the same service but surely they can't just ignore my requests?
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Hi sd7,
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I can help you with your package from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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My broadband package has been downgraded without m...

I wrote on here a couple of days ago as I was really annoyed at BT for cancelling my order for the Home Hub 4 which they ordered on my behalf - the order has disappeared off the MY BT page and I've no idea what happened, can only speculate. However, I've now logged back into My BT and found my broadband package has been downgraded from Unlimited Broadband to More Broadband!!! As far as I can tell, this means I've now got a limit of 40GB per month - I use that in a week!!
What the hell are BT playing at? Has anyone got these problems or have I been landed with the idiots??
Seriously considering cancelling the contract even though we are only weeks into it.
Sort it out BT

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Recommended Solaris package upgrade procedure

We would like to know the recommended Application Package upgrade procedure. We followed the procedure as defined in the Application Packaging Developer's Guide.
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I can't say how Oracle recomend. But I see that for update main part of Sun Product used two ways:
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Bt gaming broadband package

since bt have bought into onlive i was wondering if they have any plans on bringing out a broadband package aimed at onlive users, concerning onlive' alleged 2gb an hour use. Or maybe out of the question bring their unlimited package down in price. I wish to subscribe to onlive but really cant afford the unlimited and bt vision along with calls and line, id be giving bt more than £60 a month!
any info on any plans?

Option 3 the way to go, Unlimited usage. The other 10gb and 40gb, not nearly enough for onlive! Have haggle with them when the contract is up! Onlive likes to be wired is one very hungry beast for your connection, for my line it swallows up the avaiable 5500kbps, and quality is greatly reduced if anything ele is used at the same time.
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Mis-sold broadband package? Now stuck with it?

I feel slightly agrieved at being talked into buying a broadband package with BT on the premise that I could watch European rugby on BT sport for free. I eventually signed up for unlimited infinity 2 and started to enjoy the aforementioned rugby. All was right with the world.
Then I awoke one day to find that alas BT have paid silly money for the football equivelant and as a result I know have to pay to watch my beloved Rugby. Not only that but I am stuck with 10 months of my 18 months of my contract.
Why is it that the lure used to buy, what is a slightly more expensive product, Broadband with BT can suddenly be changed mid contract yet I still have to carry on taking the broadband and phone?
Apologies if the tone of my post is slightly off but I am slightly miffed. Not only have I been told that I have to pay for something I was told would be free but then I am stuck with BT Infinity now. Any thoughts on what to do?

hannahe wrote:
As well as this obvious issue, we have found the whole TV package pretty poor. The picture quality is worse than normal freeview! Can't get the standard HD channels. Very difficult to navigate the screens, plus slow response to pressing buttons on remote.
It sounds like they sent you the BT Vision+ box rather than the BT Youview box. If this is the case was that for a good reason? The newer BT Youview box has a much better interface and will pick up the Freeview HD channels over the TV aerial.
There are two reasons for still sending out a BT Vision+ box to a new customer.
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(2) The customer has subscribed to Sky Sports. BT currently can't offer them on the BT Youview box.

BT broadband package is a CON

I only sgined up so that I can put a post here to say how 'disgusted' I'm with BT and to tell others not to sign up to the BT broadband package.
I signed up to the usual £13 a month broadband package in November 2011. It was an 18 month contract paying £13 a month. However, on checking my account just now I found that I was being charged £13.75 a month from January 2013 onward. Called BT customer service twice and on both times I was basically told that there was nothing to be done about it and that there was a clause 48?? somewhere that allowed them to up the price anytime. And that I was told about the changes. I told them I did receive an email about line rental and calll charges but NOTHING about the broadband increase. Anyhow, all they could say was that there was nothing to be done about it. If I want to cancel the contract there was termination fees etc. However I had just renewed and paid for another year of line rental in advance otherwise I would have no hesitation in leaving this 'con' of a company
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I agree. Seems a very one-side contract... and one that cost to terminate. I received the email, but to find out the changes you needed to go to a website... that my PC thought was dodgy and recommended that I did not open it!
Like you, I also paid for the year's line rental upfront and making it difficult to change contracts. Doesn't this contravene the Competition rules.
Perhaps the thing to do is to make a complaint to OFCOM - http://consumers.ofcom.org.uk/tell-us/telecoms/
And while we are at it... isn't it somewhat unreasonable to read pages and pages of small print to find the 'catches'?

Broadband package upgrade

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