Broadband problem in Aberdeenshire: could it be re...

Question

I am in Turriff in Aberdeenshire. My broadband has since Wednesday been on a go slow. Have reported the problem to BT, but seemingly getting no where. Complaint was escalated last night to "executive level" whatever that means, but still no resolution nor any sign of one. They are speaking to BT Wholesale, but say the remote tests they are doing are showing the line at 7,150kbps. I wish.
Download speed has gone from 6,950kbps to anything from 23kbps to 110kbps. This morning, as yesterday, it showed a glimmer of a return to 2,400kbps, but now back to less than 400kbps, hovering between 100kbps and 300kbps on the majority of occasions.
Yesterday it was below 100kpbs on the majority of occasions.
Upload speeds are also affected, too. They have been anything from 50kbps to 200kbps.
I have been posted  screen grabs of the speedtester reports, which I hope show below.
The problem seems to mirror the many complaints from the Highlands at the start of the month and slow connections, which take up 18 pages on the forum
Anyone able to help?
I have been told by the Indian call centre the problem is at my end. I have, however, four Macs all are affected. The speedtester reports also show the problem with BT not with me. All in all not been very impressed thus far by the customer service received. The use of an Indian call centre is very frustrating as they are very difficult to understand. 

Answer 1

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FAQ
<script type="text/javascript"></script> This Last Test comprises of Best Effort Test: -provides background information.
Download  Speed
176 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 176 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 IP Profile for your line is - 7150 Kbps
Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Please visit FAQ section if you are unable To understand the test results.
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Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
<script type="text/javascript"></script> <script type="text/javascript"></script>
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
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