Broadband slower since outage

Question

Hi.
Since switching to BT in March my broadband has been a steady 13-14Mbps. However, over the weekend of 3rd August I had 2 outages, one Saturday late afternoon and one Sunday noon. My broadband has recovered but the speed seems to now be slower at around 10-11Mbps. Upstream is the same as it always was at around 1Mbps
BT support did not give a reason for the outage and say the line is fine. I have run a quiet line test and it seems fine to me.
Here are the ADSL line stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
7 days, 19:28:49
Downstream:
12.93 Mbps
Upstream:
1.114 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.4 dB / 6.1 dB
Line attenuation (Down/Up):
19.4 dB / 10.7 dB
Output power (Down/Up):
20.4 dBm / 12.2 dBm
FEC Events (Down/Up):
48785149 / 367
CRC Events (Down/Up):
73271 / 184
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1235026 / 88
Error Seconds (Local/Remote):
6878 / 78
Do these look ok? Unfortunately, I don't have the stats (eg. noise margin) prior to the outages.
Here are the speedtest results.
1. Best Effort Test:  -provides background information.
Download  Speed
11.57 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 11.57 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 11.68 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
Has my downstream profile been stuck at 11.68Mbps, or should I leave it alone for another couple of days to see if it sorts itself out?
Any help would be much appreaciated thanks.
Solved!
Go to Solution.

Answer 1

Hi.
I waited 10 days and did a quick bounce of my home hub. Hey presto speed back to normal and noise margin at 6.0:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:28
Downstream:
16.75 Mbps
Upstream:
1.122 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 6.3 dB
Line attenuation (Down/Up):
19.4 dB / 10.7 dB
Output power (Down/Up):
20.0 dBm / 11.7 dBm
FEC Events (Down/Up):
75 / 0
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0
BT Speedest reports 14.6Mbps.
Many thanks for you advice on this. Well done!