Broadband Speed and Connection Problem

Since the 03/03/11 I have has problems with the speed and stability of my broadband connection.
The IP profile of my connection has now become significantly smaller than my downstream, suggesting that my line had become unstable.
I have checked the internal wiring, the micro-filters and the router, and changing any combination of these does not re-stabilise the line nor offers any speed improvements.
The downstream listed below has gone down over the last couple of days, once again suggesting a line fault somewhere.
I have contacted BT support about this issue via email.
If anyone else has any ideas of what I could try to help sort this out, I would be very thankful
Hopefully I have provided enough information below to allow any sort of diagnosis to be made, but I'm placing my bets on a line fault caused by the bad weather lately.
Speed test (via speedtest.net) gives the following values: (Download: 14.2 kB/s) (Upload: 35.8 kB/s) (Ping: 492ms)
Problem persists on WiFi and ethernet.
Connection Information
Line state
Connected
Connection time
0 days, 02:44:00 (**due to dropping the connection)
Downstream
1,024 Kbps
Upstream
352 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 8.0 dB
Line attenuation (Down/Up)
53.0 dB / 29.0 dB
Output power (Down/Up)
1.8 dBm / 0.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
7863 / 929
CRC Errors (Down/Up)
27806 / 1001
HEC Errors (Down/Up)
120687 / 1324 (**extremely high)
Error Seconds (Local/Remote)
4628 / 1088

Hi
results from the BTlineTest
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No idea why it says "135 kbps" as im obviously getting nothing near that.
One example is "counter-strike" online multiplayer game, when i load it, my Latency is at a normal 40-50.. then it shoots up to 5-600, making it unplayable.
Maybe its the exchange i dunno, might just sort it-self out in the next couple days, but its been 3 days now so im a bit concerned.

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Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Very slow broadband speed and random disconnection...

I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop. Im in scotland, dundee in the DD2 post code area if that matters.
I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
Any help would be fantastic. I just want to be able to play my **bleep** xbox again
Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
DSL Connection
Link Information
Uptime:   0 days, 0:29:27
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 768
Data Transferred (Sent/Received) [MB/MB]:   19.28 / 20.58
Output Power (Up/Down) [dBm]:   12.5 / 13.5
Line Attenuation (Up/Down) [dB]:   27.5 / 47.0
SN Margin (Up/Down) [dB]:   23.0 / 13.5
Vendor ID (Local/Remote):   TMMB / IFTN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 1,216
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
Line Profile:   Interleaved
Aut inveniam viam aut faciam

Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
The speedtester on the other hand is working. Here are those results:
1. Best Effort Test: -provides background information.
Download Speed
409 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
307 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 307 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
Aut inveniam viam aut faciam

Poor broadband speed and hub lockups

I've been with BT for donkeys years and need a reliable system for lots of business reasons.
When I first got a wireless hub, the old white version, I was plagued with poor reliability. Usually after a particularly sticky period the hub just locked up and needed its power lead unplugging and replugging to get it going again.
As most people discover, Indian call centres are just a waste of time.
One day it got really bad and I found I couldn't even use my telephone.
Nothing but fizzing and crackling. I found a special number (17070) that you can ring and this gives you a line test facility.
Clearly my line was bad.
After a phone call to BT I was warned that if indeed my line did not turn out to be bad I would be charged a HUGE amount and I really shouldn't persue the matter.
Having been in Defence Communications since 1965 I decided to back my own diagnosis and to carry on and request an engineer to pay me a visit and hopefully diagnose a bad line.
A chap turned up the next day with a trainee in tow.
Within 30 seconds he'd spotted the problem.
Many years ago during a period of copper shortages, BT had used different types of wire. Unfortunately when you connect two different metals together and add moisture you have a battery. Metal is transferred from one wire to the other and you get oxidisation. The copper wire was just twisted with an aluminium wire and had been oxidising ever since it had rained after it was was fitted...
Down came a length of cable between the anchor point on my garage roof and the house and up went a new length of copper wire. Next a new junction box with an integral filter was fitted... all this done by the trainee (his first day with BT) and since then my broadband has been faultless. The speed which was usually around 1.5M is now 5.2M.
I suspect the main problem that resulted from the noise due to the oxidised junction was in the hub firmware.
Eventually a particular random set of crackles put the hum firmware into an odd state from which it could not recover.
Resetting by interrupting the power returned the firmware into a working state, until the next lockup crackle code.
Hope this helps someone

Hi Repairman
Well you were nearly right .....
Adaptive adsl uses a line algorithm to determine line speed and profile, which is run constantly at the dslam in the exchange.
Any crackles and pops or other line noise will cause the line speed to reduce in both throughput and IP profile, because it sees instability in the connection, due to the noise.
Once the noise is corrected, the dslam picks up the throughput and profile automatically, after a period of time has elapsed and noise levels are back to normal.
The only role the router plays is in "trying to negotiate" the best possible line speed for the line condition.
But thanks for the post, and sharing your experiences!

Erratic Internet Speed Causing Connection Problems

Hi BTCare,
I have been a BT Broadband Customer for many years and haven't faced any difficulties up until a week ago; I have the original white home hub. In June 2010 an ADSL upgrade was carried out in my area and since that time I have been able to achieve 10mb Broadband speed consistently (Peak & Non-Peak) without any problems.
In the past 5-7 days my Internet Speed has been slowly deteriorating and is now becoming almost un-usable. Earlier in the week the speed dropped to around 5mb and I contacted BT Support over the phone and they instructed me to run speed tests throughout the day suggesting that the problem may lie with internet activity in my area increasing during peak times. This didn't seem to be the case as the speed tests were returning similar speeds regardless of what time of day I carried out the tests.
Since then my speeds have continued to decline to as low as 1mb at times which has now made it difficult to even use the internet as even loading web pages sometimes takes up to 30 seconds. Some wireless devices (e.g. iPhone) can't even establish a connection to the router even when I am standing directly in front of it.
I have configured my wireless connection (changing channels etc.); re-starting the router at intervals hoping this will improve matters but this has proved fruitless. I have run a speed test now with the results as follows:
Download speedachieved during the test was - 240 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :5923 Kbps(DOWN-STREAM), 1191 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.84:23.63:67.79 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 171 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1191 Kbps
Any support you can provide will be greatly appreciated.
Kind Regards,
Dan

Thanks for the reply,
My ADSL settings are as follows:
Uptime:
0 days, 22:49:56
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.40 / 3.70
ptime:
0 days, 22:50:28
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.42 / 3.70
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
11.0 / 23.0
SN Margin (Up/Down) [dB]:
6.5 / 15.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
29 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
2 / 2,035
HEC Errors (Up/Down):
1 / 895
Line Profile:
Fast
Kind Regards,
Dan

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Touchpad Speed and Finder problem

Alright, I'm using a Penyrn baseline Macbook Pro that I picked up when it first came out. I'm loving it. It's great. So far, I've had a few big problems with it though.
1) When I've been playing some graphic intensive games, like World of Warcraft, my Finder and dockbar freezes. Like, nothing would work, I couldn't alt-tab and while my game would work, I'd have to reset the entire computer.
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3) Is there any place, Apple Store and what not that I could get it in for a check up? There's a few smaller things I feel IN the keyboard that's a bit defective and pixel problems.
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This will need more testing, which is outside of the scope of this forum. Its the upload speed which seems to be the issue, so there may be some faulty equipment.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Slow Broadband speeds and complaints to BT

My broadband download speed is 0.46. BT technical team acknowledged there is a problem and arranged a time to ring me. I'm still waiting. Since infinity came to this area out broadband speed took a huge dip, guess they are trying to encourage us to swap. Any advice?

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
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Herewith BT Spped Test
FAQ
Test1 comprises of three tests
1. Best Effort Test: -provides background information.
Download Speed
11810 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
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Additional Information:
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1318 Kbps
0 Kbps
1600 Kbps
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Upload Speed
729 Kbps
0 Kbps
1156 Kbps
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