Broadband Speed Cap

Ok, well I think I may have been capped.
I'm on the BT Infinity Unlimited Option 3, and my limit is obviously a hidden 300GB, I understand that. What I don't understand is that this is the FIRST time I've ever gone over the limit so I'm not sure how it works and I need some information.
I think I may have gone over my limit, which is why my internet is being capped from 6PM till 12AM (midnight).
When will my speed cap be removed?
Thanks in advance!

The problem is I don't remember ever downloading 300GBs.
I've filled out a form to BT Customer Support to check for help. I don't remember my account details to sign into my account.
I usually LIVE streamed my Xbox 360 console on to a website, but that doesn't use download as i'm UPLOADING to a website, so i'm really unsure if i'm even at the cap.

Similar Messages

Capped (very slow) broadband speed after line repa...

Hello,
I have just had my BT line repaired due to a fault on the line 400 metres from my property. However, although the line is now fine and there is no crackling and a normal dial tone, my broadband speed seems to be capped at 273 kbps download and 811 kbps upload speeds. It won't go any faster. Before I would get roughly 2.5mb. My noise margin is 8db (it has always been quite low) and line attenuation is 58.5db (I am a fair way from the exchange).
Is there any way to manually reset the IP profile so that it goes back to normal or do I have to wait until the exchange server thinks my line is "stable"?
Any help much appreciated...
Many thanks.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
from the information you have provided you are on 21CN adsl2 and your profile will be correct as it changes as and when your conenction speed changes. problem is probably your low connection speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Speed Keeps Getting Capped

Over the last two months I have found that my broadband speed has been capped at my local BT Exchange at around the 0.1MG mark. An engineer has visited and confirmed that all of my equipment is working correctly. But I have subsequently been advised that this problem is because I don't leave my BT Home Hub switched on 24/7.
I'm afraid that I'm very uncomfortable with leaving equipment of any sort switched on when it's not in use. And I can't see anything in the BT literature which indicates that not having the hub switched on constantly would result in the speed being capped.
This problem has only recently manifested itself - and if my not having the BT Home Hub switched on all the time then this problem would surely have occured sooner, and would also happen everytime I switched the hub off.
Can anyone please offer a solution?

Thank-you for your reply.
On Saturday (18.08.2012) my equipment (hub and computer) were switched on at around 08:00 - everything was fine all through the day. At about 19:00 I switched off my computer, but I left the hub switched on. At around 19:30 I noticed that my broadband speed had dropped as my television was unable to connect to YouTube. Only when I switching my computer back on to do a speed check did I discover that my speed had once again been capped. This isn't just a 'reduction in speed', instead my speed is being capped - with no chance of my getting it stabilised / restored without the intervention of a call to BT and for an engineer to reset it at The Exchange.
I know countless people who have broadband and who don't leave their equipment switched on around the clock - they, like me, switch their equipment on only when it's required - and they have no problems whatsoever.

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Low broadband speed (narrowband)

On the 14th of January I lost my telephone service and obviously my broadband.
I telephoned the help line with my mobile phone and after speaking with an Indian lady in India for 45 minutes she said she was going to run some tests and please would I not use the telephone or the broadband while she did it. I informed her that I had said right at the beginning that my telephone and broadband was not working, se then said that she now had to pass me onto a different department!
I was put through to another lady this time in England who told me what the problem was in 2 minutes. Why can’t you have your call centre in this country so that the staff can understand the problem?
On Wednesday 19th January an engineer called to fix the telephone line and I can now use the land line telephone.
That evening I switched on my computer and the broadband was working but extremely slow, I called the broadband help line and they ran some tests and got me to do some things like re-cycling the router etc.
I borrowed a router (the same as mine) from my friend who lives 3 doors away, we plugged my router and then afterwards tried his straight into the master socket, we tried 2 different computers and 2 filters, all had the same symptoms broadband speed or 135 kb/s.
An engineer was sent out on the 1st of February and he said that he would not leave until it was fixed. He left saying that I would have up to 11 MB/s within 24 hours.
Today I have 250 KB/s
I have now spent in excess of 8 hours on the phone and I have not got anywhere.
Every time I phone the broadband help i am told that I have to wait another 24 to 48 hours for it to fix itself
It is now Saturday 6th February and my download speed is 144 kb/s
I have now been without broadband for 24 days
My line speed is 11 Mb/s but the download speed is capped at 250 kb/s (from the bt speed test)
How many more weeks do I have to wait - nobody at BT cares
I am a very unhapy non user.

If the password on the card which was shipped with the homehub doesn't work or the password page doesn't let you in, try and reset your home hub (Stick a pen into the little red button and press it) and then try what John says
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Download Speed Capped?

We've had Unlimited Fibre Optic for a few months now and whenever I've downloaded something, whether that be using my browser or programs like Steam etc. to download games, I've never seen my download speed go over 4.5 mb/s however when I do a speedtest, I get over 35 mb/s consistently. Surely this isn't right and I'm starting to think Sky has capped download speed for whatever reason. Any help is appreciated and my router stats are below along with the speedtest.. Broadband LinkDownstreamUpstreamConnection Speed40000 kbps9999 kbpsLine Attenuation8.6 dB0.0 dBNoise Margin26.2 dB31.31 dB http://www.speedtest.net/result/4544529825.png

You are likely confusing megaBITS and megaBYTES.
8 BITS (b) = 1 BYTE (B)
So 4.5megaBYTES per second (4.5MB/s) = ~36megaBITS per second (36Mb/s)
Capital B or lower case b makes a huge difference.
Broadband speeds are (almost) always quoted in megabits per second, web browsers and apps often show speeds as megabytes per second, hence the confusion.

Broadband speed slow, high noise margin

This is my first time posting on the forums here and I would just like to report an issue with the connection I have, I live right at the end of the main phone line on a farm and have never had a good connection but recently the speeds have become appalingly slow and I dont understand what is causing it. Here are the stats of the line:
Very slow as you can see.
Here are the advanced options when doing the ping test which state that the maximum download speed is 0.25, which I don't understand as the day before I had 0.50. I asked a friend who said it was likely a noise issue so here are the stats for that:
I'm unfamiliar with what these stats mean but my friend who used to work for BT said my noise ratio is to high and would cause caps on my connection. I'm at a loss as to what to do and would appreciate any help on what may be causing this and any ways to fix it. As a bit of background I switched from AOL to BT a month ago due to infernally slow internet speeds, after a brief spell where the speeds under BT were good they suddenly went back to these levels again, I have spoken to BT staff over the phone who have reset the line twice which causes a brief spike in performance then it goes back to this level. Any help would be appreciated and thankyou for your time.

Hi Paul_Mastrangelo,
With a line attenuation of 70.9dB your landline is approx 5.1km long from your property to your local exchange.
With a line attenuation of 70dB you may not be able to get a broadband connection much over 1mbps or even much over 0.5mbps as your line is just too long in distance from your property to the exchange.
I also see your on Adsl2, nice too see such a long line that can atleast support it, mine can't
As Keith and imjolly has said, it is recommended to keep the homhub/router connected 24/7 and constantly connected especially for those with longer lines as any slight upset to the sync rate can cause an effect to the speed.
You may also be interested in this here: http://goo.gl/MNb8s
It's about providing superfast broadband for rural communities and to areas with slow broadband speeds.
Hope that helps,
Cheers
EDIT
PS: The quite line test is when you dial 17070 from your landline phone and select option 2 called Quite line test. There should be no noise (such as crackling, hissing, popping, etc...) but a slight hum on a cordless phone is normal.
I'm no expert, so please correct me if I'm wrong

Slow slow slow broadband speed...

Can anyone help me with my broadband speed?
I have BT Broadband Option 3. For 4 years I have been getting a decent line speed of 2Mb. Over the last few weeks though this has dramatically and frustratingly dropped right down. I've completed a BT speedchecker and placed the results below. For some reason it was telling me that my configured download throughput speed for this service was 750 k(I'm not sure what this means). I've also attached the broadband status details from my router.
Any help would be appreciated.
Cheers!
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
237 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 237 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :15405 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.75:27.81:61.44 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
355 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 355 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instanc
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Interleave
Line Up Time
00:01:41:42
Line Coding
Trellis On
Line Up Count
1
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
462 Kbps
444 Kbps
Noise Margin
32.2 dB
19.6 dB
Line Attenuation
29.5 dB
14.9 dB
Output Power
16.6 dBm
12.7 dBm
MSGC (number in overhead channel data)
61
24
B (number of bytes in Mux Frame)
14
18
M (number of Mux Frames in FEC Frame)
1
2
T (Mux Frames over sync bytes)
1
2
R (number of check bytes in FEC Frame)
16
10
S (ratio of FEC over PMD Frame length)
0.9688
2.6667
L (number of bits in PMD Frame)
256
144
D (interleaver depth)
32
8
Super Frames
376096
376094
Super Frame Errors
0
17935
RS Words
25198466
12787196
RS Correctable Errors
8
32046
RS Uncorrectable Errors
0
0
HEC Errors
0
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

I;m a little puzzled by your remark about getting a 2mb connection, even on adslMax ....
Because at that loop loss (line length) you should have done a lot better than that ... even on Max.
Now you are on an adsl2+ connection, which is being profile banded, which means capped in real terms,
and the connection is showing a profound level of interleave, which only really ratifies what I think is happening.
And that is ... you've always had a poor connection, even on adsl Max, but you were maybe not aware ...
And now you technically have a very poor adsl2+ connection, that requires some attention.
I'll point you to an old post of mine ... for some things to try.
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If a lot of the noise issues are sorted ... there is the possibility of a blistering internet connection on that line.

Broadband speed very slow.

I'm currently getting around half my broadband speed. I normally download at 140-160kb/s but for the last few days I've been getting 80kb/s max. The modems been on for a few days and it's still like this, and there are no problems in my area. Can you see any problems ?
speed test results:
1. Best Effort Test: -provides background information.
Download Speed
0.62 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.62 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.68 Mbps
These are my modem stats
Down Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
768 kbs
448 kbs
Max Rate:
728 kbs
868 kbs
Noise Margin:
6.0 dB
19.0 dB
Attenuation:
54.9 dB
31.5 dB
Output Power:
15.0 dBm
12.3 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
ATM PVC:
0/38
Rate Cap:
728 kbs
Attenuation @ 300kHz:
54.9 dB
Uncanceled Echo:
-17.1 dB
Ok
VCXO Frequency Offset:
28.5 ppm
Ok
Final Receive Gain:
32.9 dB
Ok
Excessive Impulse Noise:
0
Ok
Traffic StatisticsBytes Packets Errors %Cells Errors %
IP Traffic
Transmit:
60997578
218
0
0
Receive:
1546093739
1213140
0
0
ATM Traffic
Transmit:
2280542
0
0
Receive:
33112648
0
0
DSL Link ErrorsCollected for 19:32:46Reset 24-hr int. 15-min int. Last Event
Since
Current
Current
Time Since
ATM
Last Event
Cell Header Errors
147
147
0
0:04:41
Loss of cell Delineation
3
3
0
1:47:40
DSL
Link Retrains:
0
0
0
0:00:00
DSL Training Errors:
1
1
0
19:32:12
Training Timeouts:
0
0
0
0:00:00
Loss of Framing Failures:
0
0
0
0:00:00
Loss of Signal Failures:
0
0
0
0:00:00
Loss of Power Failures:
0
0
0
0:00:00
Loss of Margin Failures:
0
0
0
0:00:00
**bleep**. Seconds w/Errors:
154
154
0
0:04:41
**bleep**. Sec. w/Severe Errors:
0
0
0
0:00:00
Corrected Blocks:
67774
67774
3
0:00:15
Uncorrectable Blocks:
204
204
0
0:04:41
DSL Unavailable Seconds:
47
47
0
19:31:58

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband speed constantly slow

Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
Please help !!

you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days. if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
can you run btspeedtester and when first test completes then run diagnostic test and post results should confirm profile currently at 2mb
btspeedtester
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Broadband Speed - Locked at 500 Kbps

I've been having issues with both my broadband and phone line. My phone and Belkin router are plugged into the main phone point via a Safecom filter.
I have been getting speeds of 3.4 from the Broadband in the past few months after the line was reset after slow speeds. Last Thursday I unplugged the filter and replaced it with a another filter to try and cure the terrible line quality we have. Not only did this not work but it also seems to have had an effect on my broadband speed.
Has my broadband been capped for fear of a dodgy line because I have been unplugging it to try and cure the phone line issues? If so when does this revert back to normal?
My stats from speedtestbt :-
Download speedachieved during the test was - 503 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :832 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
My stas from ADSL :-
Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
832Kb
448Kb
   Noise Margin
25
22
   Output power(dBm)
119
172
   Attenuation(dB)
44
25
So to sum up. I still have a terrible line (bad enough to not be able to hear anyone) and my broadband appears stuck at 500 kbps.

if a different line and different number should be ok.
if you had crackle or hissing when you tried quiet line even with cordless then you need to report a phone fault dial 151. Do NOT report a broadband fault. get phone line noise free and will really help your broadband.
your line is not capped but your connection speed is low which results in a 500 profile. If you can get connection speed up then profile will follow in a few days stable connection.
but noise problem first
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My BT broadband speed is more like dial up, no jok...

Hello, i was wondering if anyone of this forum can help me because the BT customer service help line cannot help me. I've been asking for help for too long now and this problem is just unbearable now.
My BT "Broadband" speeds are limited to an appalling '17 kbps.' Web pages take about four minutes to open and 5 minute you tube videos take about 20 minutes to load. Sometimes the broadband speeds can go up to a respectable "120 kbps" but then it drops to these dial up rates and it lasts that way for days. I know that I can get speeds of "350 kbps" in my area but i've never achieved this with my BT connection. The broadband service has been terrible which surprises me because i was with BT in the past and they werent that bad. Im in my final year at university as a computer science student so i've needed the internet more than ever but BT have never been able to fix this for me. Either that or they are capping me for whatever reason. Engineers have been out to the house (three i think) but whenever an engineer comes out the speeds miraculously go up to a reasonable rate, i find that more than suspicious. I kindly ask any officals on this forum for their assistance because this really is my last effort in trying to fix this before i seek legal advice because this has been going on for months now.
Here are my speed tester results:
Download speedachieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Note that it says 119 kbps achieved during the test. I don't know where it got that number from because it's nothing like that when using the computers. I get my reading from programs that monitor the downstream and from just watching my direct downloads. I have two computers and an iPad that connect to the homehub so i know its no a problem with my computer. Plugging the computer into the hub using the ethernet cable shows the same download rates so its not a wireless problem
Thank you very much for reading my message and i eagerly await a reply.
Thank You
Carl Roberts

Hi imjolly, thanks for your reply. Here are my ADSL stats:
Connection information
Line state
Connected
Connection time
0 days, 0:57:30
Downstream
1,344 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.0 dB / 15.0 dB
Line attenuation (Down/Up)
59.0 dB / 31.5 dB
Output power (Down/Up)
16.6 dBm / 12.3 dBm
Im not sure about my socket. I know that it's shaped like a step on the top with two levels. There is a port for the phone line and a port for the ADSL connection. The help line had be taking the front of the panel off and trying different filters but it seems like the filtering is done in the actual socket because it has two ports. There is one telephone extension in the house that goes to the kitchen, but that just plugs into the normal phone port.
I must confess that i have been pressing the reset button quiet a lot out of frustration. i thought that it might of helped. Ill perform a quiet line test now as you suggested and ill post my findings on here
Thank you

Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data) "...That is a better option..."
I am now looking into other options along with allot of the rest of you.

I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

New contract, new hub, same broadband speed.

Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Broadband Speed Cap

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