Broadband Speed Check

I have been trying to check my broadband speed for the last two weeks but every time I tried I get the same answer, "We are unable to carry out the speed check at this time-please use an alternative speed check". This has been going on for at least the last two weeks.  In the mean time I have replaced my computer with a brand new machine, and still have the same problem!
I have been able to confirm my speed by using the alternative.  Any help will be appreciated.
Bill

try this link
btspeedtester
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Similar Messages

  • FAO BT Moderator - Broadband speed checker concern...

    Hi,
    I understand that broadband speed checkers can give very inaccurate readings of what broadband speeds you can expect to recieve.  My actual download speed (after running say BT Speedtester or speedtest.net) is approx 4mb and has barely fluctuated in the 3 years that I have been on BT Total Broadband.  Whenever I run a BT or Sky broadband speed checker (therefore not an actual test, just a line check), my estimated connection speed is usually around the same mark, 4-4.5mb.
    HOWEVER!  Maybe once or twice a month when I run both the BT and Sky speed checkers, it will suddenly say that my estimated connection speed is only 0.5mb, even though when I run an actual test, I am still getting the 4mb approx that I have always got.  Then maybe a week will pass and it will be back up to the 4-4.5mb again!?!?!  I've ran the same speed checks using a friend's phone number (who is on the same ISP and Exchange) and his never changes?????
    I appreciate that these speed checks are unreliable and it's the actual test that is the most important thing however it concerns me when one minute these line checks state I can get estimated speeds of between 4-4.5mb then the next minute it's saying 0.5mb.
    I really would be grateful if a Mod would look into this issue for me.  In the meantime, does anybody else experience this problem or not why this may be?
    Any advice would be gratefully received!!
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

    It most certainly does and thank you for the speedy response as ever Roger.
    My current IP is 4000 however my exchange did have a network upgrade 8 days ago (hence the 8 day connection time).  I've ran a few BTSpeedtesters since then and the download achieved has been coming out at approx 4.2-4.3mb so I'm assuming or more hoping that the IP should be raised to 4500 the next time the HH re-syncs.
    Thanks again.
    UPDATE:
    Stats taken just now from BTSpeedtester.....
    FAQ
    Download Speed
    4336 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 4336 Kbps
     For your connection, the acceptable range of speedsis 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 4000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.81:26.87:59.32 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

  • Can't run a broadband speed check

    when I try, I just get error message 404.  Any ideas?

    try this link http://speedtester.bt.com/
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Difference between BT Broadband Speed Test and all...

    I have recently moved to BT Broadband from TalkTalk as I was dissatisfied with the speeds that I was getting with my TalkTalk line – they were OK outside of peak time but woeful in peak time.  With TalkTalk, I was on their ‘up to’  8Mbps which, in practice, translated to about 6Mbps for download outside peak times but dropped to below 1 Mbps in peak (around 500Kbps and sometimes even lower!) – these measurements were taken regularly with both the TalkTalk and Think Broadband speed tests which were usually roughly in agreement and I haven’t had to rely on memory as I downloaded the spreadsheet records available to Think Broadband registered users. 
    I am now posting this in the hope that somebody can explain the difference between the BT Broadband Speed Checker (Here) and all the others available on the web.
    When you are first connected to BT Broadband they warn you that your speeds will vary over the first ten days while they test your line to ascertain optimum speeds for it.  During that time, I checked it every day early, mid-day and evening (usually around 0630, 1230 & 2000 hrs) with Think Broadband and, yes, it did vary – the first day it started at around 1Mbps for download but rose to 10Mbps by the end of the day. On the second day, it rose to a peak of 17.8Mbps which was unbelievably fast to use (well, to me anyway) but never reached that speed again as over the rest of the ‘test period’, the download speed dropped and dropped to the point where I am now outside of the BT test period and consistently seeing only 2 to 2.5Mbps over a 24 hour period.
    I emphasise that those speeds were all recorded using Think Broadband but I am now doing tests using the BT checker mentioned above and the speeds which BT indicate for downloads are consistently in the 14 to 18 Mbps range.  If I do the BT and TB test in quick succession, they generally show the BT calculated speed to be better than that of TB by a factor of around 7 (ie.  TB at 2 Mbps whilst BT show 14Mbps).  Now either they are measuring different things (or the sams things differently) or one of them is lying – all I know is that my general browsing experience is slower outside of peak times and I can tell by the time it takes to load pages. 
    I might have misunderstood something in these tests but I am now beginning to regret that I fell I for the BT sales pitch which promised me ‘up to’ 20 Mbps but ‘more likely’ 17 Mbps.   I have tried to discuss thisl with BT Broadband technical support but they were no use whatsoever – indeed, I got the impression that he was reading from a script and as it didn’t cover my issue, I was wasting my time – it would also have helped for English to be his first language! 
    According to the BT test, I am well within their ‘minimum guaranteed access speed’ (Here).  for my area (about 4Mbps) and therefore cannot do anything about it.  BUT that is only when measured using the BT speed tester – with any other, I am well below.  I am beginning to feel very conned and might even start looking to withdraw from BT if I cannot get this settled.
    Can anybody help.  I will happily post detailed records of my various tests or router stats if they will help.
    Thanks in advance.  

    OK, I have now done all the tests etc. And here are the results:
    ADSL Line Status from HomeHub 3
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:27:11
    Downstream:
    23.71 Mbps
    Upstream:
    1.176 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    3.4 dB / 6.4 dB
    Line attenuation (Down/Up):
    5.3 dB / 2.1 dB
    Output power (Down/Up):
    19.4 dBm / 11.6 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    41 / 24
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    20 / 7
    Error Seconds (Local/Remote):
    61 / 13
    BT Speed Test Result
    Download Speed:  6.59Mbps
    Acceptable Range:  4Mbps - 21 Mbps
    IP Profile:  21.42Mbps
    Upload Speed:  0.99Mbps
    Upstream IP Profile:  0.83 Mbps
    Think Broadand Speed Test
    Download Speed:  1.8 Mbps
    Upload Speed:  0.9 Mbps
    Uswitch Speed Test
    Dowload Speed:  1.7 Mbps
    Upload Speed:  0.9 Mbps
    For what it's worth, I followed the guidelines for the BT test and took all of the tests within a 10 minute period.
    All I know is that my daytime BT connection is nowhere near as fast as I had from TalkTalk.  Indeed, it was not even quick enough to watch non-HD YouTube videos earlier this morning without freezing to buffer.

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
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    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
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    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
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    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
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    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
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    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
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    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
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    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
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    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
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    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
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    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
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    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • New contract, new hub, same broadband speed.

    Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
    So I rang and got a new contract. The new hub arrived, works great.
    Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
    However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
    So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
    (edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

    you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead.  this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
    this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
    the diagnostic test normally does work but sometimes you need to try a few times
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  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
    During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
    Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
    This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
    The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
    When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
    BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
    Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
    Great not drastic but should give me 250kbs to 50kbs extra.
    The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
    NOW TO THE ISSUE.
    My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
    I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
    I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
    Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
    http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
    And here is my BT speedtester data:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.38 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.5 Mbps
    My home Hub data:
    Line state:
    Connected
    Connection time:
    0 day, 17:16:04
    Downstream:
    2,208 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
    Many thanks
    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Broadband speed is low.

    Hi,
    I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
    I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    2 days, 01:26:37
    Downstream
    5,479 Kbps
    Upstream
    763 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Fast
    Noise margin (Down/Up)
    31.1 dB / 10.3 dB
    Line attenuation (Down/Up)
    18.9 dB / 7.8 dB
    Output power (Down/Up)
    35.0 dBm / 1.1 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    7 / 0
    HEC Errors (Down/Up)
    2 / 0
    Error Seconds (Local/Remote)
    7 / 0
    Thanks.
    Tom.

    HI welcome to the forum
    Yes your noise is the problem that has risen because of disconnections
    can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband Speeds

    Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
    See copy of speed test done on 17th May 2011
    We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
    I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
    Unhappy customer
     I would also draw your attention to Ofcom's
    2010 Voluntary Code of Practice: Broadband Speeds
    FAQ
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    6107 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 6107 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    Your broadband checker results
    Broadband option
    Broadband speed range
    When you can get it
    Action
    BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
    Between 10.0Mb and 19.5Mb
    (Estimated speed: 17.0Mb)
    Now
    Learn more
    BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
    Register Interest
    BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
    The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

    according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
    your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange.  normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
    if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Massive Reduction in Broadband Speed

    Hi,
    I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
    It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
    I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
    To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
    This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
    I have captured some stats from the HH2 for those interested
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 30.6 dB / 5.8 dB
    Line attenuation (Down/Up) 39.5 dB / 20.9 dB
    Output power (Down/Up) 20.5 dBm / 12.4 dBm
    Download speedachieved during the test was - 211 Kbps
    For your connection, the acceptable range of speedsis 100-500 Kbps.
    Additional Information:
    Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
    IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes
    xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
    The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
    They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
    It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

    welcome to the forum
    have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
    From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
    Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Router killing my broadband speed

    I'm running a Cisco E4200V2 router with the latest firmware (2.1.4.12284) on an iMac running OS X 10.8. My ISP is providing 15Mbps to my modem, which I've confirmed by connecting directly to it without the router. Once I put the router back in the path, my broadband speed drops to about 6 Mbps. Is this the best I can expect from this router?

    There are factors why you experience this issue: ISP problem or the router. Try to connect it directly to the modem and check the speed test from there. If the modem is fine, perhaps you can update the router’s firmware to 2.1.39. After update, reset and reconfigure. It should fix this issue.
    E4200v2 Linksys Smart Wi-Fi Firmware
    10/31/2012
    Ver.2.1.39.144146
    Download it here http://homesupport.cisco.com/en-us/support/routers/E4200.

  • Infinity Speed Very Slow and BT Speed Checker Not ...

    Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue. 
    I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so.  My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase.  It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk.  I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb).  I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
    I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
    I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
    I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
    Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
    Thanks

    Hi and Welcome.
    It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
    The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
    (Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
    So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
    (Might be worth trying a different ethernet port on the HH2).
    And if you can another laptop to be really certain where the fault lies.
    If  the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
    Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
    And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
    They will contact you, it may take 72hrs or so due their workload.
    Example of results the BT speedtest look like and improvement HERE.
    Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
    An occasional turn off for testing or holidays will be ok though.
    I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
    My "New Style BT Speedtest results"
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • Broadband Speed slowed to a crawl all of a sudden

    Hi,
    My broadband speed is currently 0.04mbps according to speedtest.net, I have been unable to complete the BT speed test because it is so slow, I get the following error:
    "We haven't been able to complete the speed test at this time.
    This may be due to a problem with the speed tester, or your line may be running very slowly."
    I have disconnected all other devices and closed any application using the internet on my PC. I can confirm nothing else on my PC is using the connection because I am monitoring the traffic.
    All I can give you is my router stats:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    5 days, 18:58:00
    Downstream:
    15.43 Mbps
    Upstream:
    1.14 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    6.7 dB / 6.2 dB
    Line attenuation (Down/Up):
    25.2 dB / 11.7 dB
    Output power (Down/Up):
    20.4 dBm / 11.8 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    121762 / 32
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    239648 / 7
    Error Seconds (Local/Remote):
    2171 / 0
    Thanks

    Hi Reed_Richards,
    The OP was trying to use the BT Retail speedtester (http://diagnostics.bt.com/login/?workflow=Speed) which does sometimes not work if the throughput speed is to slow.
    The BT Wholesale speed tester at http://speedtest.btwholesale.com should work though.
    @remondo,
    As well as what Reed_Richards and I have said, is there any known issues at your local exchange? Check via these websites:
    1) http://bt.custhelp.com/app/answers/detail/a_id/15036
    2) http://btbusiness.custhelp.com/app/service_status
    3) http://usertools.plus.net/exchanges/? 
    4) http://usertools.plus.net/exchanges/mso.php 
    Cheers
    I'm no expert, so please correct me if I'm wrong

  • S-L-O-W Broadband speed

    For several weeks now my broadband has been running extremely slowly.  At times it was down to 'dial up' speeds!  I tried to do an on-line speed check.  Last night it returned a 'theoretical' broadband speed of 17.8Mb/s - above the expected 15Mb/s.
    I then went on the next stage to check the ADSL speed.  This came up with 'There are 4 threads!' What does this mean? It then went on to test the Broadband speed and came up with errors on all four occasions I attempted this.  This morning, I couldn't even get the 'pre-test' 17.8Mb/s result to work.  Can you help?

    Could you post your router stats and a BT speed test?
    The 4 threads thing is normal.
    If my post was useful please rate it by clicking the star on the left hand side. If my post solved your problem please mark it as solved.
    I hope that's okay for you,
    arobertson545.
    SpeedTouch 585v6

  • Slow Broadband Speed

    Hello Whom May Consent
    I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
    My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
    The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
    Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
    Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
    Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
    Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
    I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
    PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

    Broadband connection details:
    Downstream  462 Kbps
    Upstream  910 Kbps
    Connection time  0 days, 2:25:16  
    Data transmitted  38.15 MB 
    Data received  43.81 MB
    Broadband user name  [email protected]  
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    354 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 354 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
     IP Profile for your line is - 350 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    719 Kbps
    0 Kbps
    908 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 719 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 908 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

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