Broadband speed constantly slow

Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
Please help !!

you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days.  if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
can you run btspeedtester and when first test completes then run diagnostic test and post results  should confirm profile currently at 2mb 
btspeedtester
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Similar Messages

  • Broadband speed very slow (again)

    My broadband speed has been very slow for the past week or so, very hard to stream videos, download etc. Broadband download speed is normally around 7-8mbps mark and has been around 1-2 or lower this past week.
    Speed test..
    ADSL stats (I think a housemate must have reset the router 2 days ago)..
    There are no problems reported at my local exchange.
    I already had this same problem in January. It was fixed for a while but now it is really slow again.. https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Speed-way-way-down-on-normal/td-p/1149716

    this is not the same as last time.. last time your speed was down at about 2mb wheras this time you have 11mb connection.
    can you run btspeedtester again with wired connection and when first test completes then run diagnostic test and post results
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speed - So Slow Its Unuseable

    I need some advice on how to tackle my current broadband speed problems with BT; if there is indeed an answer?  Before i begin I will state that I am a rural customer many miles from the exchange and I do not expect proper broadband speed, i always had a slow connection but I  just want what I got before.
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    Connection Information
    Line state:
    Connected
    Connection time:
    5 days, 03:51:27
    Downstream:
    1.063 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
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    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
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    Noise margin (Down/Up):
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    Line attenuation (Down/Up):
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    Output power (Down/Up):
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    FEC Events (Down/Up):
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    CRC Events (Down/Up):
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    Loss of Framing (Local/Remote):
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    Loss of Signal (Local/Remote):
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    Loss of Power (Local/Remote):
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    HEC Events (Down/Up):
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    Error Seconds (Local/Remote):
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    Upload Speed (Mbps): 0.36
    Ping Latency (ms): 41.38
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    Ideas?

    Yeah i realise my profile is correct for my connection speed.  But in real world terms dropping from 80kb/s into the 20s makes a major difference to useabilty.  If you were on some infinity connection or even a 8mbps max connection you wouldn't even notice but when thats all you have it makes a mockery of the money you are sending to BT each month/
    I Shall go through the old favourite of contacting a mod then.  Check my old thread Johjn46 where you and I went through this procedure with getting me signed up and things with mods never worked out as you promised they would  
    http://community.bt.com/t5/BB-Speed-Connection-Issues/Activating-Broadband-Ongoing-Nothingness/td-p/...
    Hopefully i'm wrong and you are right this time

  • Broadband speed very slow and bt vision not workin...

    As above my broadband speed has plummeted over the past couple of days which results in no on demand from my bt vision. have spoken to customer support and no joy there. I've changed the microfilter, unplugged router etc. and getting no where. Any help would be appreciated.
    Solved!
    Go to Solution.

    FAQ
    This Test comprises of two tests
    1. Best Effort Test:  -provides background information.
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    67 Kbps
    0 Kbps
    7150 Kbps
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    0 Kbps
    600 Kbps
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  • Broadband speed SO SLOW!

    So my download speed has been slow for about 3 months now, but at this point its starting to really get annoying. Download speed on steam is 30KB/s and no matter what device i test, my desktop connected via ethernet or a iPhone connected via wireless the ping is high and the speeds are slow.
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    Speeds have been slow and are not getting better. Everyone on the forum has said just wait and it will configure itself. Well guess what, its been weeks and weeks without improvment. Every four days the hub would reset and change speeds, but this would sometimes be by less then 0.02Mbps. This is the reason the up time is just around 4 hours. Instead of speeds getting faster the upload speed was is decreased. 
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  • Unlimited broadband speed VERY slow (less than 25k...

    When we first got setup around 6 weeks ago the broadband was fine but we had some noise on the phone line which we was told would settle down. - it did then got progressively worse and eventually the phone stopped working all together while the bt router continually lost connection to the broadband. After chasing BT for over 2 weeks we finally had an engineer out who found the phone line problem (previous engineer pinched two wires together causing it to burn out and short the circuit). we was told the broadband speed should pick back up after 3 or 4 days....today has been 5 days and doing a speedtest reveals my download speed to be (on average) 22kb/s with an upload speed of 15kb/s. Web pages take FOREVER to load and anything beyond text you may aswell give up waiting for. Just 6 weeks ago when shiny and new we was getting over 9mb/s - nothing changed internally the setup is all the same just the phone line issue.
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    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you  run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed too slow

    Hi thanks for the heads up on the phone numbers -
    My broadband speed runs between 4kbps and 6 kbps when I am paying for upto 20!
    My next door neighbour (also with BT) had the same complaint and after several visits from openreach is now running at 14 kbps
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    BT speedtest results are shown below
    Please help
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
     Download Speed
     6329 Kbps
    0 Kbps 7150 Kbps
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     For your connection, the acceptable range of speedsis 2000-7150 Kbps.
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     Your DSL Connection Rate :8020 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
     IP Profile for your line is - 7000 Kbps
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    2. Upstream Test:  -provides background information.
     Upload Speed
     825 Kbps
    0 Kbps 1024 Kbps
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    >Upload speed achieved during the test was - 825 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1024 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Please visit FAQ section if you are unable To understand the test results.
     Notes:
    The Download Speed is the average rate that was achieved during this test.
    Notes:
    Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
    Your IP profile is always less than the line rate and is normal on any network.
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    Notes:
    If your download speed lies in this range then your connection seems to be working fine.
    Notes:
    The Download Speed is the average rate that was achieved during this test.
    Notes:
    Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
    Your IP profile is always less than the line rate and is normal on any network.
    ADSL line status
    Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    11 days, 8:43:27
    Downstream
    8,023 Kbps
    Upstream
    1,024 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.1 dB / 5.6 dB
    Line attenuation (Down/Up)
    24.5 dB / 12.4 dB
    Output power (Down/Up)
    20.9 dBm / 12.2 dBm
    Loss of Framing (Local)
    35
    Loss of Signal (Local)
    3
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 10672
    CRC Errors (Down/Up)
    611 / 2147480000
    HEC Errors (Down/Up)
    nil / 392492
    Error Seconds (Local)
    939

    Hello Mike and welcome to the forums,
    Edit you post and remove your phone numbers! This is a public forum and people can mine information like that and use it for spamming purposes!
    The speedtest results look ok (?). Please could you post the stats from the Homehub (assuming you are using one)?:
    http://192.168.1.254
    Click on A-Z in the top right
    Click on ADSL settings
    Copy and paste all the information displayed into this post. This will allow the Forum sages to see whether you have noise or attenuation problems.

  • Broadband speed very slow.

    I'm currently getting around half my broadband speed. I normally download at 140-160kb/s but for the last few days I've been getting 80kb/s max. The modems been on for a few days and it's still like this, and there are no problems in my area. Can you see any problems ?
    speed test results:
    1. Best Effort Test: -provides background information.
    Download  Speed
    0.62 Mbps
    0 Mbps
    1 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.62 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
     IP Profile for your line is - 0.68 Mbps
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    Down Up
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
    Rate:
    768 kbs
    448 kbs
    Max Rate:
    728 kbs
    868 kbs
    Noise Margin:
    6.0 dB
    19.0 dB
    Attenuation:
    54.9 dB
    31.5 dB
    Output Power:
    15.0 dBm
    12.3 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    ATM PVC:
    0/38
    Rate Cap:
    728 kbs
    Attenuation @ 300kHz:
    54.9 dB
    Uncanceled Echo:
    -17.1 dB
    Ok
    VCXO Frequency Offset:
    28.5 ppm
    Ok
    Final Receive Gain:
    32.9 dB
    Ok
    Excessive Impulse Noise:
    0
    Ok
    Traffic StatisticsBytes Packets Errors %Cells Errors %
    IP Traffic
    Transmit:
    60997578
    218
    0
    0
    Receive:
    1546093739
    1213140
    0
    0
    ATM Traffic
    Transmit:
    2280542
    0
    0
    Receive:
    33112648
    0
    0
    DSL Link ErrorsCollected for 19:32:46Reset 24-hr int. 15-min int. Last Event
    Since
    Current
    Current
    Time Since
    ATM
    Last Event
    Cell Header Errors
    147
    147
    0
    0:04:41
    Loss of cell Delineation
    3
    3
    0
    1:47:40
    DSL
    Link Retrains:
    0
    0
    0
    0:00:00
    DSL Training Errors:
    1
    1
    0
    19:32:12
    Training Timeouts:
    0
    0
    0
    0:00:00
    Loss of Framing Failures:
    0
    0
    0
    0:00:00
    Loss of Signal Failures:
    0
    0
    0
    0:00:00
    Loss of Power Failures:
    0
    0
    0
    0:00:00
    Loss of Margin Failures:
    0
    0
    0
    0:00:00
    **bleep**. Seconds w/Errors:
    154
    154
    0
    0:04:41
    **bleep**. Sec. w/Severe Errors:
    0
    0
    0
    0:00:00
    Corrected Blocks:
    67774
    67774
    3
    0:00:15
    Uncorrectable Blocks:
    204
    204
    0
    0:04:41
    DSL Unavailable Seconds:
    47
    47
    0
    19:31:58

    Hi Welcome to the forums
    Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
    Can you also post the full results from BT Speedtest speedtester.bt.com  
    Have you tried connecting to the test socket at the rear of the master socket   
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband speed terribly slow

    Hi for some reason the speed of my connection has dropped to a snails pace. It happened after numerous powercuts on tuesday afternoon from the bad weather effecting Northern Ireland. I've tried replacing microfilters, doing a power cycle then leaving the Hub on (untouched) for 48+ hours and still its really slow. I ran the speedtest and got these results:
     Download spee achieved during the test was - 105 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :3424 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
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    Line state
    Connected
    Connection time
    2 days, 2:29:56
    Downstream
    3,424 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.9 dB / 19.0 dB
    Line attenuation (Down/Up)
    50.0 dB / 27.0 dB
    Output power (Down/Up)
    19.7 dBm / 12.2 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    637 / 0
    CRC Errors (Down/Up)
    1 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    1
    Solved!
    Go to Solution.

    OK, not to worry, it's because of the power failures and resulting multiple restarts on your hub/router.
    What to do is, remove the broadband socket faceplate if you have an NTE5, and plug the hub into the test socket with a filter, and leave it there for at least 72 hours...
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    See how you go, if it doesn't come back, post back in..  

  • Broadband Speed too slow for BT's own services.

    Hello, I have recently heard that BT Sport has the rights for MotoGP in 2014.
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  • Broadband speed getting slower and slower by the d...

    Hi,
    Ive had BT Infinity for a couple of months now, and it was absolutely fine, lightning quick, was connecting at roughly 70mb down and 16mb up, 2 months later im barely getting 40mb down and 12 up, and now starting to see packet loss as well. Im a livestreamer which is why I went with infinity in the first place, but streaming to the internet is becoming increasingly impossible.
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    1 2 ms 7 ms 2 ms BThomehub.home [192.168.1.254]
    2 16 ms 15 ms 14 ms 172.16.17.2
    3 * 26 ms 20 ms 213.120.158.142
    4 15 ms 18 ms 14 ms 213.120.158.141
    5 17 ms 17 ms 23 ms 213.120.181.206
    6 16 ms 27 ms 18 ms 217.41.169.247
    7 17 ms 17 ms 16 ms 217.41.169.109
    8 18 ms 16 ms 16 ms acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1
    99]
    9 33 ms 39 ms 24 ms core1-te0-0-0-4.ilford.ukcore.bt.net [109.159.25
    1.153]
    10 28 ms 46 ms 27 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
    54.211]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    (This continues all the way to hop 30)
    This is probably fine but any help is greatly apprecaited, thanks

    Hi jr_uk,
    I'm sorry to read about your BT Infinity speed issues. Are you connected via ethernet or wireless and if you connect via ethernet do you still experience slower speed issues?
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has slowed massively

    Hi I normally get very good speed from my broadband at least 8mb. However since Monday the speed has dropped to 0.2 mb. I have been on the phone to bt but they can't find anything without sending an engineer. I have signed up already for infinity which is being set up on the 7th January. I don't want to pay an engineer for the short space of time I will have to wait but is there anything I can do? My landline is working fine getting calls in and out. Apparently bt were running tests on their new infinity lines don't know if that has affected my broadband connection. I haven't asked my neighbours if there broadband is ok?

    any thing regarding fibre will have no effects on standard broadband
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    if using a hub 4 locate these lines located in the hub logs
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband speeds ridiculously slow?

    Hello there.
    Anyway, my problem. We pay for download speeds of roughly 2 megabytes per second (Or about 20 megabits, in case my calculation is wrong), and we have never seen any increase above roughly 500 kb/s. Is there any specific reason for this?

    Post adsl stats enter 192.168.1.254 in browser then click A-Z in top corner then ADSL in list enter pass then MORE DETAIL
    also go here
    http://speedtester.bt.com/
    and post both results
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • Broadband Speed Extremely Slow

    Hi,
    We live a fair way from the exchange so don't expect a fast connection but over the last few months it's been 0.32 mg all the time, sometimes it's even slower in the evening as at high usage times. The worst I logged was 0.04 mg
    During the last couple of days it's gone up to 1.22 mg which is better but still not as good as it used to be when we first moved here. I spoke to a BT engineer in the area and he said it should be at least 3mg for our area.
    Can anyone help?

    welcome to the forum
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
    are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed extremely slow after the first 10 ...

    Hi so we recently did a home move and the phone and internet came on when they were supposed to.
    The first few hours of the first day the download speed was going up and down as it was supposed before settling on 287.1 kbps down and 444.6 kbps up and it's not budged since.
    It still drops and reconnects now and then, the homehub has been turned on the whole time, I did try changing the filter incase it was that but it didn't make a difference, And it has been restarted a couple of times.
    Our estimated speed on BT's line checker is 11 Mb with an estimated range of 7.5-14 Mb
    Here is the current homehub stats;
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 01:35:38
    Downstream:
    287.1 Kbps
    Upstream:
    444.6 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.5 dB / 16.5 dB
    Line attenuation (Down/Up):
    28.6 dB / 18.4 dB
    Output power (Down/Up):
    18.3 dBm / 12.4 dBm
    FEC Events (Down/Up):
    16 / 0
    CRC Events (Down/Up):
    0 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 11
    Error Seconds (Local/Remote):
    173 / 147
    Any help appreciated
    When I try: http://diagnostics.bt.com/login/?workflow=Connectivity and type my phone number it gives me a message telling me it doesn't look like I'm using a bt homehub when I am.
    EDIT: I should of said, there is only the 1 master socket, no extensions, and only the phone and router plugged into the filter, so there's no bell wire interference etc.

    Okay I have a Homehub 3, screenie of the connection page
    and here's the BTW results:
     Download speedachieved during the test was - 0.26 Mbps
     For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.35Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    I should note that the first day my connection was turned on the sync speed was switching between 2mb-12mb which was fine, then it dropped to 0.26 and it's not changed since. And I've been connected to the test socket for 3 days.

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