Broadband speed dropped 3 Months ago and wont go b...
Hi All, hoping someone can help. 3 Months ago I was getting 1.7-1.8mb BT Vision worked, I could stream movies and watch iplayer. My exchange (but not my cabinet) was upgraded so although half the village have infinity I don't and what's more is my speed which dropped to 700kbps although having increased is now only back to 1.2mb.
I have had numerous calls with advisors who say they have re-set profiles, sent a HH3, suggested new filters etc etc but still nothing has improved and I am still not back at previous speeds. The hub is plugged directly into the test socket section of the master.
HH Manager currently shows
Line state:
Connected
Connection time:
1 days, 00:36:57
Downstream:
1.406 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.0 dB / 17.0 dB
Line attenuation (Down/Up):
61.9 dB / 30.0 dB
Output power (Down/Up):
17.2 dBm / 12.4 dBm
FEC Events (Down/Up):
13212 / 724
CRC Events (Down/Up):
12 / 327
BTW speed test results show
Download speedachieved during the test was - 1.23 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.44 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
The IP profile dropped since put in a new filter in yesterday
Below is a graph from the SamKnows dashboard
Can anyone interpret this dats and make any suggestions on my next steps with this problem
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:00:16
Downstream:
1.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 17.0 dB
Line attenuation (Down/Up):
61.9 dB / 30.0 dB
Output power (Down/Up):
17.3 dBm / 12.3 dBm
FEC Events (Down/Up):
1273 / 1
CRC Events (Down/Up):
0 / 0
No noise on quiet line test and still in test socket
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Broadband speed drop since line fault repair
We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
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HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm -
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Family: 0x0000
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