Broadband speed dropping out of sight

I moved from sky where i was getting a download speed of 17.00. the first fortnight of bt i had 15.00 . then it dropped to 12.00 now it is down to 2.6. the upsetting thing is noone seems to care as long as they are paid. i must have been a total mug to move from sky as i didnt even save any money . any ideas how to get my speed back up

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Very Slow Broadband Speed & Dropping Out

I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
Download speedachieved during the test was - 1.37 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband constantly dropping out

My broadband constantly drops out. I am paying a fortune to BT to provided an unlimited broadband service and during watching one film this morning I've had to reboot my router 6 times so far and I'm still only half way through watching it. On top of randomly losing connection, when ever the phone rings connection is lost. Can anyone help. Really don't wish to call BT because I've spent hours getting no where with then before, on other issues.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
resetting your connection is the worst thing you can do and only makes matters worse.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? If you conenct to test socket with a new filter and receiving a phone call drops your internet connection then you have a high resistence fault and need to report a phone fault to 151 not broadband fault. get this fixed and connection will improve
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband keeps dropping out - every 20 mins or so...

This is getting beyond a joke now so really hope someone can help fix this for me. The broadband started dropping out every 20 mins or so about 6 weeks ago and is just getting worse. Any moderators reading this - if I can't get it sorted I'm leaving BT.
Have read a few posts and I think this is the info I need to provide.
I have a Home Hub 3.
Speed test on the line gives download speed of 4.85Mbps and an IP profile of 5.87Mbps.
Upstream test gives 1.18Mbps and a Rate IP profile of 0.83Mbps
I performed the quiet line test and the line was perfectly quiet with no crackles or hisses.
The ADSL stats are below.
Anything anyone can do to help will be much appreciated.
Thanks
Phil
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:28:38
Downstream:
6,653 Kbps
Upstream:
1,132 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.4 dB
Line attenuation (Down/Up):
26.0 dB / 12.5 dB
Output power (Down/Up):
0.0 dBm / 12.3 dBm
FEC Events (Down/Up):
2878 / 12
CRC Events (Down/Up):
0 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25 / 8
Error Seconds (Local/Remote):
0 / 1

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband keeps dropping out

Hi There, i have the home hub 2 and for the last 2 months the broadband keeps dropping out for 5 mins then goes back on and then off and so forth, i have checked socket , changed filters but still happens ,here is a copy of the adsl settings in my homehub,anyone know if this signals a problem outside of my house as I dont want charged if its my problem..
Connection information
Line state
Connected
Connection time
0 days, 1:30:38
Downstream
11,841 Kbps
Upstream
819 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 8.4 dB
Line attenuation (Down/Up)
35.0 dB / 18.4 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
57
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
1618560 / 4294967220
CRC Errors (Down/Up)
563 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
439

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

Encoder won't reconnect when broadband line drops out temporarily

I have a live 24/7 feed running trough FMLE. Regularly (about once a day) the broadband line drops out for a short period. Although FMLE is still running it seems a new connection is not made when the broadband comes back on.
Is there any way of setting FMLE to reconnect automatically?
Thanks, Jason.

When this happens, right click on your network connection and select the "Repair" option. Then try your browser again. Let us know if this works, or if it doesn't. It will help narrow down the possibilities of what it could be.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Re: Broadband noise/ drop out/ speed issues

Hi community.
I know this thread is old and probably closed but I would like to revive it.
I have exactly the same problem as MPR and any advice would be welcome.
I am a long way from the exchange, the line comes into my house overhead. I reported intermittent line dropping weeks ago, spoke to several different people, all very polite, very caring, but not much use.
Several diagnosed fault on the line and said it would be fixed remotely. One sent me a new home hub 2 to replace the one they diagnosed as faulty, though God knows how.
I kept saying that I suspected a physical fault with the line as a bundle of cables wired into a junction box (big black thing - looked like a toy from Anne Summers but never mind) was hanging down from one of the telegraph poles and the foil around the end where the wires went in lookd as if it was not fully weather-proof.
Eventually, last Friday, an engineer was sent round. Checked inside the house, checked outside the house and said there was no problem with the line. He detected noise which he suspected was causing the drop-out and said he would see if there was any water getting in anywhere which might cause this.
The hanging down thingy was secured better to the telegraph pole but I don't know if anything else was done.
Right away, same problem. Intermittent orange flashing broadband light on the hub. Occasionally no broadband light at all. Usually needs to be re-set though sometimes comes back on its own.
If you have any advice I would be most appreciative. This is costing me money as when my better half wanted to order something online, found a good price, put the details in and clicked "BUY", the line dropped. By the time it came back up, the price had gone up £30.
Anyway, I'm calling them again tonight when I get home. I would say "no more Mr Nice Guy" but that doesn't get you anywhere does it?
Thanks in advance.

Hi,
Sorry to hear that your having problems with your BT Broadband.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket?
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
cheers
I'm no expert, so please correct me if I'm wrong

Broadband noise/ drop out/ speed issues

Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
Here is the summary. Long distance from the exchange. Noisy line. Speed low. I have tried all the usual things many times. Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin. Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try. He also replaced my HH3. This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards. The readings from this morning are in the link above. It was all looking good.
And then this is what happens (and I think it may be exactly what's happened before). Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope. It drops out. I have to reset hub to get back on the internet. It comes back with higher noise and slower downstream line speed.
Any ideas out there? Please try and avoid the standard usual stuff because I've done it all before. Readings to follow.
Solved!
Go to Solution.

Here is what my hub was showing around 5pm when internet dropped out. Notice very low noise. Me thinking my line can't cope with that, hence drop out. Me predicting line will come back with higher noise and slower downstream line speed. Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway). Here's the reading from when the line dropped out.
Connection Information
Line state:
Connected
Connection time:
0 days, 12:42:27
Downstream:
4.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.4 dB / 21.0 dB
Line attenuation (Down/Up):
50.8 dB / 31.0 dB
Output power (Down/Up):
19.3 dBm / 11.9 dBm
FEC Events (Down/Up):
15405109 / 1084
CRC Events (Down/Up):
266534 / 1170

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Broadband speed drop

HI All
My broadband speed has dropped since 1st December, i am on a 10mb line but since then the connection has drop to 1.4mb-1.8mb. I have done regular speed checks in the morning, afternoon (6pm) and around 9.30pm, but the speed has stayed constant since then and i gather 5 days is enough to find help. I have asked my neighbour and their internet speed is ok, I have checked my router and i think it's working properly. Is there a website to find out work beening done in my exchange? It's starting to get annoying watching HD youtube videos on my Ipad as it loads extremely slow.
Many thanks in advance
Dave

I totaly forgot my router password so i had to reset it. The settings should be the default like my orignal settings. I did another speed test and it the same as the last 5-6 days/
The BT Speed Test cames back as 1.75 MBPS
My router settings are:
Multiplexing Method VC BASED
VPI
VCI
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
4777
5765
0
997
4117
00:22:25
LAN
10M/100M
7370
6213
0
4155
1073
00:25:10
WLAN
11M/54M
414
386
0
263
34
00:17:36
ADSL Link
Downstream
Upstream
Connection Speed
2271 kbps
880 kbps
Line Attenuation
34.0 db
18.3 db
Noise Margin
27.9 db
5.3 db

Broadband Speed dropped suddenly

Hi There,
Since the New Year our broadband speed has dropped from 1mbps to 0.1mbps. At that point our land line also stopped working totally however we have had an engineer around to repair the landline. He came to the conclusion that there was internal wiring in the master socket causing it to short circuit. He literally ripped the wires out of the master socket. This made the landline work again. The broadband speed is still running very slowly causing great frustration.
It's a home hub 3
Here are the results of the speed test I just carried out
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am expecting to get at least 1mbps. Any ideas what the problem could be? I don't think it is any equipment. I Have tried the test socket and i recieve the same results
Solved!
Go to Solution.

32.9db gives me IP profile of 6500kbps but im getting an IP profile of only 1250 kbps. Is this because of high noise margins?
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.3 dB / 28.0 dB
Line attenuation (Down/Up):
32.9 dB / 17.0 dB
Output power (Down/Up):
17.8 dBm / 12.2 dBm
FEC Events (Down/Up):
44142631 / 18
CRC Events (Down/Up):
1833 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3411 / 19
Error Seconds (Local/Remote):
2043 / 35

Upload causes Broadband to drop out

Hi
I have Business Broadband and recently the connection seems to drop out 6-7 times each day. I seem to have no luck with having BT investigate as it seems that as long as the connection comes back after turning the router on and off again (it does), then in BT's eyes you don't have a problem.
I have done my best to find patterns and I have found that it always happens when we are in the middle of a large file upload and then *any* download activity will kill the entire connection. Sometimes it recovers but in most cases I have to reset the router to get the connection back.
I have bt broadband at home and have never experienced anything like this. Its just solid for weeks on end.
Has anyone else experienced a similar problem or would like to offer any clues why its happening? The frustrating BT support staff flow chart of Line Test->Reset Router->"Anything else i can do for you sir?" doesn't seem to cater for my problem hence my posting to this forum.
Thanks in advance for any advice.
Regards
Ian

welcome the forum
however as this is a forum for BT residential customers you really need to post your problem on the business forum http://business.forums.bt.com/ sorry
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Broadband speeds dropped

I'm sorry if this has been posted before but it could of taken a while to find a thread on exactly the same subject as mine
I got BT Broadband, Option 3 last month. When I signed up I was told I could get upto 7.5MB download speeds and for the last month I have been getting speeds of around 5 - 6.9MB which I was very happy about but over the last few days I have seen my speed drop to around 1.7 - 1.9MB and in 1 case as low as 0.7MB.
My phone still works so I don't think there is a problem with my phone line, I don't believe there is a problem with my router but just so you know I have the HomeHub 2.0
. I recently did a speed test on the BT website and it claims I can get upto 8MB which is 0.5 more than a month ago so is it possible that the exchange has had some work done on it and it will just take a few days for things to get back to normal? I would appreciate any help that you could give me

Download speedachieved during the test was - 1313 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 14:08:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 25.0 dB
Line attenuation (Down/Up)
14.6 dB / 6.0 dB
Output power (Down/Up)
15.3 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2126 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
59 / 0
Error Seconds (Local/Remote)
2 / 0

Broadband regularly dropping out

I am losing the will to live !!! BT technical support in India is apalling (and please do not misinterpret this, I have nothing against India or Indian people). They seem to work to a set script, which is repeated at every level of support, and if you don't fit into the scenario, difficult to get the problem solved :-(
For 2 or 3 weeks now, my broadband has been dropping out regularly. After numerous phone calls, an Outreach engineer checked the line from the pole to the exchange and everything looked good. He then came into the house and checked from the main socket back to the exchange, and again everything looked good, though the fault is intermittent so would test good most of the time.
The lastest advice was to remove the faceplate from the main socket, and plug my Homehub directly into the test socket behind the faceplate thus "eliminating any problems from extension cabling within the house".....there is no extension cabling within the house, and there is nothing connected to the faceplate, but they keep insisting the problem could be there. All wass fine with not a single dropout experienced when connected to the test socket as far as I know.
I was then asked to replace the faceplate and plug the hub back into that....................and in the last 24 hours i have had at least 3 dropouts, one within an hour of reconnection whilst watching BT Sport, then a couple of times this morning.
I hardly think this is a coincidence, and would therefore assume there is a problem with the main socket faceplate, but BT technical support does not see it this way, and prefers me to remove it again and plug back into the trest socket, and monitor some more................
Has anyone else seen anything similar ? Does anyone have a phone number to a technical group here in UK I can speak to and get this resolved once and for all ?
When is BT management going to listen to customers and realize that the waiting time on the telephone is far too long, and so frustrating on how much long the wait will be, or what position in the queue you are.

sounds like a faulty faceplate - either buy a new one or just connect to test socket and as no extensions just leave off the bottom half of the master socket
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Broadband speed dropping out of sight

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