Broadband speed has been terrible with really bad ...

Hi, for the past few days i have been receiving a really bad broadband speed, its varies from 0.90Mbps to 5Mbps normally i would be getting around 3.50mbps to 5mbps but lately its been terrible constatly changing. I tested my speed on speedtest.net and was getting a ping of around 100 + and sometimes it will go down to 50 ish. I have contacted BT the other day and they said they would get back to me today but they have not. Also for the past few days my connection has been dropping but since contacting BT that has stopped but im still getting slow download speeds to the point i cant even watch a YouTube video on a low video quality.
What i want to know is why i am getting so slow download speeds and a very unstable connection?
Is there a problem in my area? I have no changed any settings messed around with any cables to make my connection drop.
Thanks for any help.

Can you also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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