Broadband Speed has dropped

Hello, my family have been with BT for a good 5 years now and haven't had many problems at all. We are using the BT Home Hub 2.0, and have been so for about 3 years. The broadband speed is generally very good and I have had no reason to complain at all, however we encountered a problem which began about a week ago. Last week the broadband began to slow down and cut out every 5 minutes or so for a whole day, so I thought to switch the Hub off at the wall overnight as it may help. I switched it back on in the morning and sure enough it had stopped cutting out, BUT now the broadband speed seems to have dropped hugely. I use the wireless to play Xbox and for my computer to do work and watch the occasional YouTube video but am being forced to not be able to watch or do any work as the speed is that bad. The only devices connected to the Hub are my computer, my brother's and my Dad's iPod, and also the main family computer when it is in use (barely ever). However these have always been connected so it can't be any problems with these that have caused the broadband to slow down. Does anyone have any idea what could have occured to trigger this problem, and how I may be able to sort it?
Thankyou.
This is my ADSL line status as of now:
Connection Information
Line state
Connected
Connection time
1 days, 06:48:53
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
22.2 dB / 29.3 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
28894 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
2 / 0

Unfortunately the connection has not changed one bit and it has been nearly a week now, you said to return to this thread if I still have a problem so here I am! Do you know what could possibly be wrong?
Here is my ADSL line status as of now:
ADSL line status
Connection Information
Line state
Connected
Connection time
6 days, 05:56:19
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
23.1 dB / 29.2 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.7 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
62300 / 0
CRC Errors (Down/Up)
13 / 0
HEC Errors (Down/Up)
19 / 0
Error Seconds (Local/Remote)
13 / 0

Similar Messages

  • Broadband speed has dropped from 8mb to 2mb

    hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from  speedtester bt..
    router settings
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    4 days, 18:05:39
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    14.1 dB / 21.0 dB
    Line attenuation (Down/Up)
    14.0 dB / 7.0 dB
    Output power (Down/Up)
    15.8 dBm / 12.0 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    10 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    10
    speedtesterbt results,
    FAQ
    Test1 comprises of Best Effort Test:  -provides background information.
    Download  Speed
    1785 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1785 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    also here is my speed tests results from speedtest.net
    http://www.speedtest.net/result/1561527773.png
    any help would be much apreciated 

    Moiriv wrote:
    I am having the same problem.
    I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
    BT speedtest results as of today:
    1. Best Effort Test:  -provides background information.
     Download  Speed  2.52 Mbps    0 Kbps 7.15 Mbps Max Achievable Speed
     Download speedachieved during the test was - 2.52 Mbps  For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 2.5 Mbps
    Did you get you're speed limit back up to normall?
    Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
    the last post is almost 4 months old!
    your profile has dropped to 2.5mb as a result of a drop in connection speed.  if you stay connected 24/7 fro 3/5 days your profile should return to normal.  just make sure your router does not drop connection
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has dropped after i changed to opt...

    I joined BT in August.  I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October.  Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
    I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
     Download speedachieved during the test was - 263 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Any help would be appreciated but please be aware that i am not very technical minded lol!
    Thanks, Claire

    the upgrade should not affect your connection as there is no physical change to your line.  however from the stats your download is rubbish and you should contact mods for help  http://bt.custhelp.com/app/contact_email/c/4951
    your connection speed and profile are ok
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has dropped quite considerably

    Hi,
    I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
    I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket.  I am not using an extension
    Here are the ADSL details (downstream seems very low)
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 07:34:29
    Downstream
    3,072 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    16.8 dB / 26.1 dB
    Line attenuation (Down/Up)
    33.5 dB / 16.0 dB
    Output power (Down/Up)
    18.6 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    371 / 0
    CRC Errors (Down/Up)
    0 / 0
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    0 / 0
    The event details:
    Recorded events Time and date Message
    Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
    Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
    Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
    Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
    Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
    Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:31 2013( 29.770000) DVA started
    Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
    Solved!
    Go to Solution.

    Have you been having problems with router dropping connection or manual resets or a combination of both?
    I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • My broadband speed has dropped from a steady 6 mbp...

    hello I would like to talk or email a BT moderator, I have been having broadband speed issues the last week, I recently renewed my broadband contract with BT to option 3, I have always received a steady 6mbps, even though I live in a rural area, I live near my local exchange, I think there may be some kind of fault on my line, I have checked my broadband speed regularly and also the BT website status notice of faults, I have checked my router, my telephone socket etc, wonder if a BT moderator customer services person could help me with this matter, I'm not a heavy downloader, mostly bbc iplayer stuff, my network is secure, I scan my pc everyday for virus's etc.
    Kind regards
    David

    to get assistance and before you email the mods  you need to post some router stats to illustrate your problem -  can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has dropped significantly

    hi my broadband which is infinity to cabinet and 1.2 miles on copper cable has gone down in speed from speeds of up to 17mb download to 3 mb download in the last week and bt say they cannot do anything about it
    What can i do?

    Can you run this checker and post back a screen shot of the results
    http://www.dslchecker.bt.com/adsl/adslchecker.welcome
    and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
    http://speedtest.btwholesale.com/
    if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband Speed Has dropped off from 7MBPS to 0.2M...

    I can not use speedtester.bt.com as it just freezes and does not work.
    speedtest.net shows download speed at present of 0.5mbps.  I usually get in excess of 6mbps at this time of night.  In the day I have been getting 0.19mbps.
    ADSL settings from BT Router
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    16.1 dB / 28.0 dB
    Line attenuation (Down/Up)
    24.4 dB / 14.0 dB
    Output power (Down/Up)
    16.8 dBm / 1.9 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    1 / 0
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    1 / 0

    So pattern over last couple of weeks since 8th October 2011 has been this in the weekdays;
    Really poor in the evening from around 5pm to midnight/1am anywhere from 0.19Mbps to 0.65 Mbps but mainly at lower point.
    Okay in the morning 1 - 2Mbps+
    Great after 10/11am - up to 6Mbps
    Okay in the afternoon fom 3pm 2Mbps
    and around i go again.
    The weekend is generally just pathetic all day, pretty much in line with evening in the weekdays 0.19Mbps to 0.65Mbps
    I have a technician coming tomorrow and a friend who lives down the road from me is having same problems and BT Wholesale are "flexing" his line today in the hope this solves it.
    I am hoping it will solve it for him and then get mine sorted too when technician tests things out and tell him about friend's problems, otherwise we are back to square one again.

  • Broadband Speed has dropped to 2.5mb

    Hi,
    I don't know what to do about this as it's not really causing me a problem I'm just confused by the drop?
    I usually get on or just over 5mb..I've not checked my speed for a few months so decided to check all was well...
    I've tried numerous speed test sites (for some reason the BT speed tester isn't working for me) and it's fluctuating between 2.4mb and 2.6mb?
    Even the BT website says I should be getting between 4mb and 6mb if I check as a new customer?
    Any help would be appreciated

    Is this the information?
    Line state
    Connected
    Connection time
    6 days, 12:19:36
    Downstream
    3,023 Kbps
    Upstream
    708 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    21.2 dB / 6.0 dB
    Line attenuation (Down/Up)
    40.0 dB / 21.4 dB
    Output power (Down/Up)
    19.9 dBm / 12.3 dBm
    I don't know if the noise margin is high? I don't have a handset to do a quiet line test unfortunately...like i've said i've not had an issue before... always been close to or just above 5mb...
    this is the speedtester results...
    Download speedachieved during the test was - 2119 Kbps
     For your connection, the acceptable range of speedsis 1200-4000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
     IP Profile for your line is - 2500 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 4.58:18.58:76.86 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    It's not connected to the master socket as it is in a weird place away from the TV socket and ohter plug sockets etc... I've tried connecting it to the master socket and it's the same issue when connecting my laptop wirelessly and via ethernet

  • Broadband download speed has dropped from ~2.7Mbps...

    Hello,
    For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
    Running the BT Broadband Speed Checker
    Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
    Replacing the modem cable and Microfilter
    Online line fault check
    As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
    Here's a screenshot of the ADSL line status from the BT Home Hub.

    when you joined BT broadband you would have received an email address *****@btinternet.com or  ******@btopenworld.com   Bt would normally send the emails to that address
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speeds Have Dropped

    Over the last few days our broadband speeds have dropped from 14mbps to now only getting 3.5mbps, this has happened after the technical staff told us they had fiixed a fault on our line. We are using a BT home hub 2.0     
    Here are the results from the tests:      
    Download  Speed
    3.71 Mbps
    0 Mbps
    4 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 3.71 Mbps
     For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
     IP Profile for your line is - 3.99 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.34 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.34Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps    
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 18:05:53
    Downstream
    4,525 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    23.0 dB / 26.4 dB
    Line attenuation (Down/Up)
    22.6 dB / 7.8 dB
    Output power (Down/Up)
    8.4 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    9 / 0
    CRC Errors (Down/Up)
    0 / 0
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    0 / 0

    Hi Welcome to the forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • My speed has dropped to 80kb/s!

    I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great. 
    But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
    Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
    Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
    I'm not sure if it's the wiring in my house or the line itself.
    Here are my DSL and speedtester results for those interested.
    My line attuention seems really high... 

    at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
    it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
    more about profile here 
    check profile
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has slowed massively

    Hi I normally get very good speed from my broadband at least 8mb. However since Monday the speed has dropped to 0.2 mb. I have been on the phone to bt but they can't find anything without sending an engineer. I have signed up already for infinity which is being set up on the 7th January. I don't want to pay an engineer for the short space of time I will have to wait but is there anything I can do? My landline is working fine getting calls in and out. Apparently bt were running tests on their new infinity lines don't know if that has affected my broadband connection. I haven't asked my neighbours if there broadband is ok?

    any thing regarding fibre will have no effects on standard broadband
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    if using a hub 4 locate these lines located in the hub logs
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Speed has dropped from 3+Mbps to 120ish Kbps

    Hi,
    In the last few days our broadband speed has plummetted:
     Download speedachieved during the test was - 122 Kbps
     For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
    Should I just raise a call with BT?
    Cheers,
    Rob

    Hi,
    Here's the router stats:
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    1 days, 05:30:18
    Downstream
    192 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    28.8 dB / 22.0 dB
    Line attenuation (Down/Up)
    44.1 dB / 26.0 dB
    Output power (Down/Up)
    0.4 dBm / 1.5 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    10405 / 114
    CRC Errors (Down/Up)
    11406 / 92
    HEC Errors (Down/Up)
    5783 / 84
    Error Seconds (Local/Remote)
    1034 / 162
     Download speedachieved during the test was - 117 Kbps
     For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
    I have got a Netgear router somewhere that I can try out.
    Cheers,
    Rob

  • Broadband download speed has dropped from 8mbps to...

    Hi,
    I have been having problems with my download speed for the last month.  i have been through the fault process from BT and have had no joy in fixing the issue.  They say i am getting 8mbps from the exchange to the house but only 1.94mbps  there after.  I was receiving 8mbps for about 2 years consistantly and has just suddenly changed.  Can anyone please help me?  I feel like i'm getting nowhere after reporting the fault.
    Solved!
    Go to Solution.

    Hi, thanks for the replies andthe advice. I have done another test and have posted the results below, 
    Broadband Speed Test Results
    Download speed - 1.89mbps
    Upload speed - 0.34mbps
    Ping latency - 44.50
    ADSL stats
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Fast
    Noise margin (Down/Up): 16.5 dB / 25.0 dB
    Line attenuation (Down/Up): 23.7 dB / 13.5 dB
    Output power (Down/Up): 19.9 dBm / 12.0 dBm
    FEC Events (Down/Up): 0 / 0
    CRC Events (Down/Up): 5 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 4 / 0
    Error Seconds (Local/Remote): 5 / 0

  • Upload speed has dropped from 12Mbps to 2 Mbps.

    I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
    No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
    http://speedtest.btwholesale.com
    Shows 57.76 down
    2.06 up
    Ping 42.63
    I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
    I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
    Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
    Solved!
    Go to Solution.

    Good luck.  A few suggestions below, but I am afraid I don't think they will help.  Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case. 
    ~~~
    Check the upload profile from the wholesale speedtest.  It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
    ~~~
    Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode.  Probably won't make any difference, but still a fairly easy experiment.
    ~~~
    If you have an HG612 router, unlock it and monitor stats.  Or buy one on eBay and unlock it.  Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
    ~~~
    Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
    - connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.)  So the HomeHub is out of the picture.
    - Make a pppoe connection.  On a PC it will be something like
    - 'network and Sharing Centre',
    - 'Set up a new connection',
    - 'Connect to the Internet, set up a broadband or dial-up connection'
    - 'Broadband PPPoE'
    - Then enter username '[email protected]' and password 'bt'.
    Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
    Repeat your speed tests and see how they go.
    That will help check out if the HomeHub is the problem.  Seems unlikely as your have already tried another router.

Maybe you are looking for