Broadband speed increase request

In currently recieving around 6mbps
Ive had my line tested my a BT engineer and he said i should be recieving at least 15mb - 20mb download speed on my line (this is when i was with a previous internet provider)
He said my line is a great quality line and i should be getting a much better speed than i am currently getting
Could a moderator please send me a request for my details and possibly get this sorted out as im paying way to much a month for 6mb.
My exchange is basically outside my front door
Ive called up customer support and they havnt been exactly helpful with my issue
Thanks
Shaun

Ok so there is only 1 socket in my home and ive connected it directly behind the faceplat as instructed from the BT customer service team testerday with the same results
here is the information requested yesterday
Line state
Connected
Connection time
0 days, 00:01:25
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.3 dB / 19.0 dB
Line attenuation (Down/Up)
12.9 dB / 6.0 dB
Output power (Down/Up)
15.9 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 5
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1

Similar Messages

Re: Broadband speed increase request

hello
new to this forum - please forgive me cos i'm sure it's bound to show.
anyway this problem - i has it :/
i upgraded to the bt fibre optic unlimited 40meg package a few months ago and all was running fine with a fairly consistant 36meg download speed (bt speed test) till just over a week ago.
it's dropped to a maximum 7meg speed download and 8meg upload (again bt test).
now on some speed tests (.net or checker.thingy.blah) that's as low as a 3 or 1.5meg download speed.
i'm sure you don't need me to tell you it's rediculously slow - i couldn't watch the f1 coverage on iplaper because of buffering issues every 30 seconds.
anyway it's a similar story to what i read on page1 - i'm about 200 yds from the exchange and my hub is apparently about 2km up the road in the oposite direction. the cable doubles back on itself to reach me.
no idea if that's relevant though.
anyway bt engineers and call centre alike seem baffled.
it's been going on for over a week and i've sat through 3 appointments with engineers (which is a bit yikes at 5hours a pop).
anyway i see on page one that the adsl test results would be helpfull so i'll do that now:
Download Speed4.42 Mbps
Upload Speed7.21 Mbps
Upstream Rate IP profile on your line is - 10 Mbps
got these results then noticed more info might be needed but i have to wait for the interval to ellapse so i'll come back in a bit.
anyway any help/advice would e appreciated by myself and whichever engineer next gets sent out...
thanks

ok i'll recount the story so far:
*all speed test numbers will be referenced in 'bt speedtest' results.
friday 25th: all fine with generous 37 meg download speed.
saturday 26th: dropped to 7meg down. call centre called. modem rebooted. router rebooted. allow 24hrs for changes to take.
sunday 27th: no change. call centre called and engineer apointment made.
monday 28th: engineer comes and spends several hours fiddling leaves and asks that 48hrs pass for changes to take.
wednesday 30th: no changes have occurred - 7meg download persists. call centre called again modem restarted and router restarted. no change. engineer booked again for friday.
friday 1st june: same engineer arrives again and spends several more hours 'lifting and shifting' at the hub testing the 'through put' speed. changing the routers username and using various tests all resulting in no change at which point he tells me to tell the call centre in his opinion it's an 'assurance fault' and to get a 'triage case' raised.
saturday 2nd june: call centre called and engineers notes passed on. more changes made at the exchange - allow 24hrs for changes to take.
sunday 3rd june: no change - call centre calls back and makes another apointment for an engineer to visit.
monday 4th june: engineer does not visit so i call the call centre to ask why. 'work is being carried out at the exchange/hub and a home visit is not required' apparently. nice - they could have let me know. expecting a call today (june 5th) to check if any chane has occurred.
it hasn't improved by the way.
that's the story thusfar.
i'm still having no luck finding my adsl settings page - could someone please let me know which settings on which page they are listed?

Will broadband speed increase if i change to infi...

Well here i am again.
posted topic on broadband forum will my line speed increase if i change to infinity - as infinity speed up to 78 Mb/s now available on my line - According to BT ?
was skeptical - but decided to order BT infinity and report back
Herein is report.
Order accepted - line siutable for infinity.
Open reach engineer came to connect me this morning.
Guess what? back to my old broadband at 0.5 Mb/s
Unable to connect me to infinity, signal refused to sync apparently.
Openreach engineer thinks i have too much copper wire btween me and the fibre optic cabinet - 6.7 kms he reckons. whivch was my point originally but asuccession of BT departments assured me Infinity was available and would work on my line .
so iam back where i started. although i do know now where my nearest cabinet is
left with just a few questions really ?
Why did BT write to me suggesting change to infinity?
Why on BT site if i type number in does it say Infinity availableup to 78 Mb/s?
why did BT sales accept my order without apparently checking line speed?
Has anyone any thoughts on my next move?
Presumably Bt sales will come back to me .
The whole saga reflects badly On BT

i seem to be repeating myself here here is what the checker says:-
Your broadband checker results
Broadband option Broadband speed range When you can get it ActionBT Infinity Superfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.BT Total Broadband BT Total BroadbandThe speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
78.5Mb download
20.0Mb upload
Now
Learn moreLearn more
Between 1.0Mb and 3.5Mb
(Estimated speed: 1.0Mb)
Now
Learn more
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.
In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. It uses a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution. When we are able to provide a date for future fibre availability, it is indicative only and subject to change.''
The fact is this is not the case , the Bt wholesale checker for my number gives a similar reply:

Exchange upgraded. Speed increase request.

Hi ive noticed that our exchange has been upgraded to 21cn and would like a speed increase please. i was told this would be done automatically but this isnt the case. Ive contacted the mods also.

by the exchange has changed do you mean you are on a different exchange or the exchange has been upgraded since february?
just need to wait on mods contacting you - you may need to agree a new 12 month contract if you get upgraded now instead of waiting for the rollout
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed increased with new hub

Thought some of you might be interested in this tale.
Have been with BT since June 2008. I was supplied with Hub V1.5. For nealry 5 years speeds were Ok-ish. 5-6mbps download. Nothing special but I was Ok with it. A few weeks ago speed dropped to 2.5 ish - for no apparent reason. Phoned help line and went through usual checks about filters, position of hub etc etc. Nothing in my flat had changed, but the speed had dropped. This happened , I assume by coincidence when I upgraded from option 1 to option 2. A few days later I decided to send an E mail telling BT of my woes. I had an almost immediate reply back syaing that the problem was my Hub and it was not compatible with the line. A new one would be sent.
Two days later Hub V3 arrived. Plugged it in - now get 16.5 download speed.
A neighbour in an other flat was getting abot 4 download speed - she rang up BT and got a new Hub v3 and has same speed as me.
So at the moment - all is well - and well done BT

Glad to hear your good news
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Will broadband speed increase if i update to B...

Dont waste your money. The best thing you can do is leave BT and find a provider who is not just after taking your money and not providing you with the service you are paying for. This is what BT do and not much more.

laplands wrote:
The best thing you can do is leave BT and find a provider who is not just after taking your money and not providing you with the service you are paying for.
Let us know when you find said charity.
You can click the white star next to this message if you think it was helpful.

Slow broadband speed for a while

Hello,
We had speed problems with our broadband last year, eventually an engineer came out and modified the socket so it looked like this:
Which is the I-plate/BT accelerator socket?
After a few days, our broadband speed increased to this level:
However, sometime late last year. Wester Power Distribution were performing some maintenance work on the power cables outside. During this work, the power was cut a few times and unfortunately it interrupted our broadband signal. Despite performing a power-cycle test on the router and connecting the ethernet cable to a different port, the only way to get the internet working again was to reset the router and input the login details etc again. Even though this happened qute a few months back, our broadband speed still hasn't returned to its previous speed. Here's the latest speedtest which was done today:
I thought that once the router maintained a constant connection to the exchange for over a week, the DSL connection rate and IP profile would increase. In such a case, why has my connection rate remained low?
Thank you.
Emyr.

Could you post your Router ADSL stats with show detail selected. Ppl will be able to help better then.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Will a new router increase my broadband speed in this configuration

How much (if at all) can I increase my broadband speed by getting a faster router. Here's my config:
DSL line --> DSL modem --> Lynksys BEFSR41 Router --> Ethernet cat-5 wiring in house --> TimeCapsule WiFi
The computers using this network are an Intel iMac (10.6), a PowerPC iMac (10.4), and two Intel MacBooks (10.6).
The modem/router are located in an in-wall distribution box in a utility room. I want to keep the hardwired ethernet available in case the WiFi quits temporarily. The TimeCapsule is in a good location (top shelf bookcase on first floor) for coverage of my 2-story house. In principle could eliminate the Lynksys modem, and use the TC as the primary router, but it would be difficult to physical locate the TC where it could both distribute to the house ethernet and have good radio reception.
Testing via the hardwire ethernet (using Speakeasy and speedtest.net) shows download and upload speed 1.27Mbps and 0.32Mb/s. My ISP is pacbell.net. I get the same result via my W-Fi. Speedtest.net tells me my result is about 40% of the average for pacbell.net to my zip code 94301.
I've heard there are much faster routers than the BEFSR41, but I don't know if my internet speed is limited by my current router or by pacbell's DSL service.
Any insights would be appreciated.

Will a new router increase my broadband speed
No...your speed is only going to be as fast as your weekest link, which in your case is the DSL modem and the connection speed package you subsribe to.

Re: Broadband Speed Problem? Please Read This & Post Requested Details

my broadband speed is so slow, we eventually got connected after 3 months and tens of phone calls and ever since the broadband is unusable!! phone the help line today and he tels me we have 2.7mbs and failed to understand that I don't!! we are only getting 0.2mbs download. please help me! i'm regretting switching from BT and will have no option but to switch back as customer service is terrible at EE. ADSL STATUSThis page shows information about your ADSL connection if applicable.Status
Configured Current Line Status --- SHOWTIME Link Type --- Interleaved Path Operation Mode Automatic G992.3(ADSL2) Data Rate Information
Stream Type Actual Data Rate Upstream 1005 (Kbps.) Downstream 283 (Kbps.) Defect/Failure Indication
Operation Data Upstream Downstream Noise Margin 6.4 dB 10.9 dB Line Attenuation 32.6 dB 52.5 dB Indicator Name Near End Indicator Far End Indicator Output Power 12.8 dBm 0.0 dBm Fast Path FEC Correction NA NA Interleaved Path FEC Correction 359 11 Fast Path CRC Error NA NA Interleaved Path CRC Error 0 0 Loss of Signal Defect 6 0 Fast Path HEC Error STR NA NA Interleaved Path HEC Error 0 0 Error Seconds 97 28 Statistics
Received Cells 8557 Transmitted Cells 4603

:
You should be syncing at about 4 Meg. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

Broadband Speed Decreases Once Again

I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions. When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
the landline number). I have never received 3 .0Mb.
Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
Thanks
Nick
BT Speed Test Results
Download speed during the test was - 314 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Router Stats
08:32:20, 17 Jul.
( 66.760000) Time
synchronized with server 213.123.20.170
08:32:20, 17 Jul.
( 66.680000) Requesting
time from server 213.123.20.170
08:32:16, 17 Jul.
3 consecutive beacons
have not been transmitted
08:32:16, 17 Jul.
( 62.460000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:32:12, 17 Jul.
( 58.620000) WAN
operating mode is DSL
08:32:12, 17 Jul.
( 58.620000) Last WAN
operating mode was DSL
08:32:11, 17 Jul.
( 57.280000) PPPoA is
up
08:32:10, 17 Jul.
( 56.720000) CHAP
authentication successful
08:32:10, 17 Jul.
( 56.660000) Starting
CHAP authentication with peer
08:32:07, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
08:32:07, 17 Jul.
( 53.450000) Lease for
IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
08:32:07, 17 Jul.
( 53.430000) Lease
requested
08:32:05, 17 Jul.
( 51.470000) DSL is
up
08:32:03, 17 Jul.
( 49.410000) DSL noise
margin: 21.00 dB upstream, 15.00 dB downstream
08:32:03, 17 Jul.
( 49.340000) DSL line
rate: 448 Kbps upstream, 448 Kbps downstream
08:31:46, 17 Jul.
( 31.980000) Auto
channel selection (reason 'Power up') is complete. Selected channel: 6, noise
data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
08:31:44, 17 Jul.
( 30.380000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:31:44, 17 Jul.
( 30.090000)
Initializing transaction for event code 1 BOOT
08:31:30, 17 Jul.
( 16.250000) Booting
firmware 4.7.5.1.83.8.57.1.3 (Type A)
07:30:58, 17 Jul.
(527520.680000) DSL is
down after 484 minutes uptime
07:30:56, 17 Jul.
(527519.360000) PPPoA
is down after 484 minutes uptime
07:29:10, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
07:26:46, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
07:26:46, 17 Jul.
(527268.960000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
07:26:46, 17 Jul.
(527268.950000) Lease
requested
04:59:22, 17 Jul.
(518425.210000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
04:59:21, 17 Jul.
(518424.390000)
Initializing transaction for event code 2 PERIODIC
23:30:17, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
23:28:34, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
23:28:33, 16 Jul.
(498576.280000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
23:28:33, 16 Jul.
(498576.270000) Lease
requested
23:26:23, 16 Jul.
(498446.060000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:26:20, 16 Jul.
(498442.550000) WAN
operating mode is DSL
23:26:20, 16 Jul.
(498442.550000) Last
WAN operating mode was DSL
23:26:18, 16 Jul.
(498441.170000) PPPoA
is up
23:26:18, 16 Jul.
(498440.670000) CHAP
authentication successful
23:26:18, 16 Jul.
(498440.600000)
Starting CHAP authentication with peer
23:26:13, 16 Jul.
(498435.560000) DSL is
up
23:26:10, 16 Jul.
(498433.450000) DSL
noise margin: 21.00 dB upstream, 16.90 dB downstream
23:26:10, 16 Jul.
(498433.380000) DSL
line rate: 448 Kbps upstream, 192 Kbps downstream
23:25:57, 16 Jul.
(498419.560000) New GUI
session from IP 192.168.1.78
23:25:41, 16 Jul.
(498403.700000) DSL is
down after 3 minutes uptime
23:25:39, 16 Jul.
(498402.370000) PPPoA
is down after 2 minutes uptime
23:23:58, 16 Jul.
(498300.740000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:23:01, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 36 Mbps
23:22:51, 16 Jul.
3 consecutive beacons
have not been transmitted
23:22:51, 16 Jul.
(498234.000000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:22:47, 16 Jul.
(498230.510000) WAN
operating mode is DSL
23:22:47, 16 Jul.
(498230.500000) Last
WAN operating mode was DSL
23:22:46, 16 Jul.
(498229.140000) PPPoA
is up
23:22:46, 16 Jul.
(498228.650000) CHAP
authentication successful
23:22:46, 16 Jul.
(498228.580000)
Starting CHAP authentication with peer
23:22:41, 16 Jul.
(498223.550000) DSL is
up
23:22:38, 16 Jul.
(498221.450000) DSL
noise margin: 21.00 dB upstream, 15.30 dB downstream
23:22:38, 16 Jul.
(498221.380000) DSL
line rate: 448 Kbps upstream, 896 Kbps downstream
23:22:37, 16 Jul.
(498219.790000) New GUI
session from IP 192.168.1.78
23:22:36, 16 Jul.
(498219.460000) New GUI
session from IP 192.168.1.78
23:22:25, 16 Jul.
(498208.350000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:54, 16 Jul.
(498176.630000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:47, 16 Jul.
(498169.630000) DSL is
down after 8299 minutes uptime
23:21:45, 16 Jul.
(498168.310000) PPPoA
is down after 8299 minutes uptime

Hiya
At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
This upgrade was supposed to increase speed up to around 12mb and be more efficient.
Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
I got home from work on the 15thJuly and found connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
So if you want connection speed slower than old dial up modem service stick with BT
Anybody else been down this road ?
Victor Meldrew12

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Broadband speed is low.

Hi,
I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 01:26:37
Downstream
5,479 Kbps
Upstream
763 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
31.1 dB / 10.3 dB
Line attenuation (Down/Up)
18.9 dB / 7.8 dB
Output power (Down/Up)
35.0 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
7 / 0
Thanks.
Tom.

HI welcome to the forum
Yes your noise is the problem that has risen because of disconnections
can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Broadband Speeds

Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
See copy of speed test done on 17th May 2011
We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
Unhappy customer
I would also draw your attention to Ofcom's
2010 Voluntary Code of Practice: Broadband Speeds
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6107 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6107 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Your broadband checker results
Broadband option
Broadband speed range
When you can get it
Action
BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb)
Now
Learn more
BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
Register Interest
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange. normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
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Ofcom wants to ban misleading broadband speed ads

Ofcom is seeking to stop internet service providers from advertising unrealistic broadband speeds.
Currently most ISPs advertise services as 'up to' a certain speed - for instance, 20Mbps (megabits per second).
But Ofcom's latest research finds that very few consumers actually get these headline speeds.
Ofcom's latest research into broadband speeds found that just 14% of customers on 'up to' 20Mbps services received speeds of over 12Mbps, while 58% averaged speeds of 6Mbps or less.
Cable and fibre services fared better, with 92% of V***** M**** customers on an 'up to' 50Mbps service averaging 45.6Mbps.
BT's Fibre-to-the-Cabinet technology, which is currently available to 15% of UK homes, has an average of 31.8Mbps on the 40Mbps service.
BT is not impressed with Ofcom's idea.
"We have real concerns with their approach. Broadband speeds vary from line to line and so it is meaningless to use one speed for advertising. That is why we use the term 'up to'," said John Petter, managing director of BT Retail.
He said he thought such a policy "would encourage digital exclusion rather than tackle it".
"Enforcing typical speed ranges is also dangerous as it could encourage more ISPs to cherry pick customers who will increase their average, leaving customers in rural and suburban areas under-served," he said.
http://www.bbc.co.uk/news/technology-12611315
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I feel 'Up to' is acceptable, 'Maximum product speed' (with the usual caveats about line length, quality, etc) would be better when advertised alongside a minimum product speed guarantee, say 2Mb/s.
Far more pernicious are 'Unlimited' claims (which Ofcom/ASA are also investigating) - any service which is advertised as 'Unlimited' and has ARTIFICIAL constraints placed upon it is not unlimited!
Blaming users for actually using the product they have purchased and restricting 'heavy' users is disingenuous! IF a package is described as unlimited then the available bandwidth should be shared equally between those users contending it rather than the more common 'you've exceeded your permitted bandwidth of this unlimited product... we're restricting you to speed X during peak times.'
Such restrictions are not for the benefit of the other customers... if memory serves, residential bandwidth is contended 50:1 (or thereabouts)... if the ISP has insufficient bandwidth to accomodate a serviceable connection to each of those users simultaneously that is the ISP's problem but which would they prefer to, potentially, lose? A few 'heavy' users or fifty customers for having the audacity to expect some minimum level of service?

Incredibly Slow broadband Speed

Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
Download = 53 kps
acceptable range = 100-250 kps
DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
IP Profile for line = 135 kps
Upload = 541 Kps
Addition Hub Info:
Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
Output power (Down/Up) = 1.3 dBm / 1.1dBm
Prior to loss of service, my speeds although weren't great were about 1.2 Mps
I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
Can someone please help !
Best regards

I don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm. can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner. If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm. When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A Hub back on to see if it made a differance and my speed increased and my IP Profile went up. So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub. All the best in your efforts and don't forget that the more you insist the more you can achieve.

Broadband speed increase request

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