Broadband speed increased with new hub

Thought some of you might be interested in this tale.
Have been with BT since June 2008. I was supplied with Hub V1.5. For nealry 5 years speeds were Ok-ish. 5-6mbps download. Nothing special but I was Ok with it. A few weeks ago speed dropped to 2.5 ish - for no apparent reason. Phoned help line and went through usual checks about filters, position of hub etc etc. Nothing in my flat had changed, but the speed had dropped. This happened , I assume by coincidence when I upgraded from option 1 to option 2. A few days later I decided to send an E mail telling BT of my woes. I had an almost immediate reply back syaing that the problem was my Hub and it was not compatible with the line. A new one would be sent.
Two days later Hub V3 arrived. Plugged it in - now get 16.5 download speed.
A neighbour in an other flat was getting abot 4 download speed - she rang up BT and got a new Hub v3 and has same speed as me.
So at the moment - all is well - and well done BT

Glad to hear your good news
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Will I get a speed increase with Infinity?

I currently have the standard broadband unlimited and get about 3-4MB download speed.
Is upgrading to infinity likely to give me any speed increases?
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Hi canhefixit,
With ADSL (ADSLMax, ADSL2/2+) broadband the BB signals run from your local exchange to your property all the way via a copper phone line. This is why the further away you live from your local exchange the slower your broadband will be.
BT Infinity is BT Retail's brandname for fibre broadband.
Depending on what Openreach fibre infrastructure has been rolled out in your area will depend on what speeds you are likely to get.
The main fibre technology that is being rolled out around the UK is FTTC (Fibre To The Cabinet) fibre technology.
FTTC allows currently allows speed of upto 80mbps dependent on what Infinity package you are on and how far away you live from the FTTC Dslam cabinet.
FTTC works by installing a Dslam cabinet that is linked to your existing pcp. The new FTTC cabinet is connected to the local exchange via a fibre cable and then your property is connected to the cabinets via the existing copper phone line.
So for FTTC the external layout would be (simplified)
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FTTP (Fibre to the Premises) fibre broadband technology has also been rolled out in certain areas in the UK. This allows speed of upto 330mbps and requires a Fibre Optic cable to run all the way from a FTTP enabled exchange to your property.
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In the grid there will be WBC FTTC ( if available to your property) and will be given an estimated speed.
It will also tell you what exchange you are connected to and what pcp (cabinet) you are on.
If you don't have a BT recognised phone line then you can try using your address by going to http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput It won't be as accurate as using the phone number but should be accurate enough.
Hope that helps and makes sense.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Will broadband speed increase if i change to infi...

Well here i am again.
posted topic on broadband forum will my line speed increase if i change to infinity - as infinity speed up to 78 Mb/s now available on my line - According to BT ?
was skeptical - but decided to order BT infinity and report back
Herein is report.
Order accepted - line siutable for infinity.
Open reach engineer came to connect me this morning.
Guess what? back to my old broadband at 0.5 Mb/s
Unable to connect me to infinity, signal refused to sync apparently.
Openreach engineer thinks i have too much copper wire btween me and the fibre optic cabinet - 6.7 kms he reckons. whivch was my point originally but asuccession of BT departments assured me Infinity was available and would work on my line .
so iam back where i started. although i do know now where my nearest cabinet is
left with just a few questions really ?
Why did BT write to me suggesting change to infinity?
Why on BT site if i type number in does it say Infinity availableup to 78 Mb/s?
why did BT sales accept my order without apparently checking line speed?
Has anyone any thoughts on my next move?
Presumably Bt sales will come back to me .
The whole saga reflects badly On BT

i seem to be repeating myself here here is what the checker says:-
Your broadband checker results
Broadband option Broadband speed range When you can get it ActionBT Infinity Superfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.BT Total Broadband BT Total BroadbandThe speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
78.5Mb download
20.0Mb upload
Now
Learn moreLearn more
Between 1.0Mb and 3.5Mb
(Estimated speed: 1.0Mb)
Now
Learn more
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.
In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. It uses a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution. When we are able to provide a date for future fibre availability, it is indicative only and subject to change.''
The fact is this is not the case , the Bt wholesale checker for my number gives a similar reply:

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Re: Broadband speed increase request

hello
new to this forum - please forgive me cos i'm sure it's bound to show.
anyway this problem - i has it :/
i upgraded to the bt fibre optic unlimited 40meg package a few months ago and all was running fine with a fairly consistant 36meg download speed (bt speed test) till just over a week ago.
it's dropped to a maximum 7meg speed download and 8meg upload (again bt test).
now on some speed tests (.net or checker.thingy.blah) that's as low as a 3 or 1.5meg download speed.
i'm sure you don't need me to tell you it's rediculously slow - i couldn't watch the f1 coverage on iplaper because of buffering issues every 30 seconds.
anyway it's a similar story to what i read on page1 - i'm about 200 yds from the exchange and my hub is apparently about 2km up the road in the oposite direction. the cable doubles back on itself to reach me.
no idea if that's relevant though.
anyway bt engineers and call centre alike seem baffled.
it's been going on for over a week and i've sat through 3 appointments with engineers (which is a bit yikes at 5hours a pop).
anyway i see on page one that the adsl test results would be helpfull so i'll do that now:
Download Speed4.42 Mbps
Upload Speed7.21 Mbps
Upstream Rate IP profile on your line is - 10 Mbps
got these results then noticed more info might be needed but i have to wait for the interval to ellapse so i'll come back in a bit.
anyway any help/advice would e appreciated by myself and whichever engineer next gets sent out...
thanks

ok i'll recount the story so far:
*all speed test numbers will be referenced in 'bt speedtest' results.
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Line state
Connected
Connection time
0 days, 00:01:25
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
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G.992.1 Annex A
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Interleaved
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16.3 dB / 19.0 dB
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12.9 dB / 6.0 dB
Output power (Down/Up)
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Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 5
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
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Re: Will broadband speed increase if i update to B...

Dont waste your money. The best thing you can do is leave BT and find a provider who is not just after taking your money and not providing you with the service you are paying for. This is what BT do and not much more.

laplands wrote:
The best thing you can do is leave BT and find a provider who is not just after taking your money and not providing you with the service you are paying for.
Let us know when you find said charity.
You can click the white star next to this message if you think it was helpful.

Broadband speed increased with new hub

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